Rated 4 out of 5 by Willie1938 Traveling to Richmond, VA
If you ever travel to Richmond, VA I would highly recommend this hotel. it is approx. 6-7 miles from the city center but has great restaurant and shopping facilities near by.
December 6, 2013
Rated 1 out of 5 by Kay51 This hotel had great staff
I had two rooms 535 and 545, the temperature was cold for the duration of the stay. My husband and I slept in our clothes and our granddaughter(9) slept in thermals. They offered to move us but my dad is 88 and his room was accessible, he didn't want to move and I wasn't going to leave him We were told by Susan, I think that is her name, she is expecting that we would be given a 50% discount upon check out. We checked out Sunday, Dec 1, we received one comp night each, I think this was unsatisfactory.
December 2, 2013
Rated 5 out of 5 by JuniorRoadWarrior My go-to staple for business travel
I travel 1-2 times per month for work, and I started using Aloft back in May. The experience has been very favorable, and the staff is the absolute best!
December 4, 2013
Rated 5 out of 5 by Will814 Great for meetings
I have had several meetings with groups of around 25 people here. The Staff, the facility and the location have all been great. A special mention for the chef that prepares things for us and makes the custom orders because she is great! On one occasion I missed their normal hours and needed some food, she was very accomodating and made me something i still talk about today.
Also Bonnie has been great to work with when booking rooms for large groups and making all the details come together.
November 27, 2013
Rated 1 out of 5 by kmszoom Three strikes you are out!
Checked in last night with 4 girlfriends - we each booked our own room. Carried in luggage and headed to the bathroom to freshen up for dinner. Saw one hair on the floor by the sink. Okay - I picked it up and threw it out. And even more hairs in the the toilet area. Started to question if the room was actually cleaned. Went to my friends rooms and two of their rooms had the same issue and one of them had a bed that appeared to have been slept in and stains on the carpet. Informed the front desk and the laundry man was sent up to clean. We were moved to new rooms - low and behold - more hair on the floor. Giving up, we checked out. Very disappointed.
October 27, 2013
Rated 3 out of 5 by Tim1609 Nice location
Staff were great. Rooms are standard Aloft quality. The lack of gym is a bit tricky but they partner with a large facility right next door for a small fee.
Nice location with bars and restaurants within walking distance.
Overall, if you are traveling for business visiting the local businesses then this is a fine place to stay.
November 19, 2013
Rated 2 out of 5 by jimbo154 will not be back
This hotel was recommended by an associate because of its location. The location was fine, the hotel was not. The room was 86 F hot when I checked in. The thermostat was set to 70 F but did not seem to have any control. The front desk said they would fix the problem. It was 79 F in the morning so it wasn't fixed very well. (It turns out the elevator control room was next to my room and the temperature in that room was 90 F which had a significant effect on my room temperature). The shampoo and soap dispenser in the shower were both labeled as body soap even though soap one was blue, one was white, but there was no way to tell which was which. The people talking in the next room sounded like they were in my room, very poor sound insulation. There is no way to watch TV unless you sit on the bed; the couch is located under the TV. Maybe the audience for this hotel is a younger person than I, but once was enough for me.
November 1, 2013
Rated 1 out of 5 by Sleepless49 Heard "EVERYTHING" going on in the adjoining room:
I was referred to this hotel beacuse the Westin was booked. The Westin referred me to the ALoft saying it was highly recommended for Westin patrons. Never again. The walls of the hotel are extremely sound transmitting, In twenty five years of business travel I have never heard every word so clearly as this situation. The front desk manager immediately acknowledged that the walls are sound transmitting and gave me earplugs. While my room was immediately comped my wife and i lost a total night of sleep due to the problem. I do not believe I am the first patron to raise this issue. I would like to speak to a corporate executive about this experieince.
September 30, 2013