Rated 2 out of 5 by Michelle11 Never again
Our AC wouldn't turn on, the front desk was very unhelpful and condescending when I asked for help. We were given a handicapped room and the barthroom door would not shut. Overall, a very "cold" and uninviting place...I couldn't wait to leave.
October 13, 2014
Rated 1 out of 5 by ChrisInLA Amazingly bad hotel
I checked in Sunday evening and unpacked. I go to take a shower -- no shower head. I call the front desk...extremely sorry, we'll send up someone from maintenance immediately. A very nice young man comes up and says, 'wow, there's no shower head.' But he can't fix it, I'll have to wait for the maintenance supervisor who gets in at 6AM the next day. Fine, I'll take a sponge bath.
Next day, no shower head. We're very sorry, we'll fix that right away.
Next day, no shower head. Oh, we're REALLY very sorry, we'll fix that right away.
Never got the shower head.
Plus the walls are seemingly acoustically transparent. Be prepared to hear every conversation your neighbor has, every television show. every movie.
I can't imagine anyone choosing to stay in this hotel. It reflects poorly on all Starwood Properties.
October 9, 2014
Rated 2 out of 5 by redav0021 Dissapointed
The power for the lights and plugs by the bed did not work so I could not plug in my phone to charge next to the bed. I also could not turn of the overhead light and use the lights over the bed. The hair dryer only ran on low so it took forever to dry my hair. And the toilet had a hard time flushing and I feared it would over flow or stop working.
October 9, 2014
Rated 4 out of 5 by Lisa1969 Great Deco hotel
I really enjoyed this hotel and area. We stayed the night on our way to VA Beach. The hotel is very hip and trendy. The walls are very thin, we could easily hear the room next door cell phone alarm and the bed isn't super comfortable, however, still an excellent hotel.
October 4, 2014
Rated 2 out of 5 by Baker123 Dissappointed First Time Visitor
This was my first stay in an Aloft Hotel. It was difficult to find the front desk from the parking lot and to get to my room. The front desk staff didn't let me know where to park or where the elevators were (even after asking it was difficult to understand the foreign accent). The lounge area furniture was stained everywhere. The sink wouldn't drain in my first room so I was given another room next to the laundry room. Prices for mini-store food were exorbitant. Difficult to find ice. Exercise room was nice. Location was good.
September 21, 2014
Rated 1 out of 5 by kmszoom Three strikes you are out!
Checked in last night with 4 girlfriends - we each booked our own room. Carried in luggage and headed to the bathroom to freshen up for dinner. Saw one hair on the floor by the sink. Okay - I picked it up and threw it out. And even more hairs in the the toilet area. Started to question if the room was actually cleaned. Went to my friends rooms and two of their rooms had the same issue and one of them had a bed that appeared to have been slept in and stains on the carpet. Informed the front desk and the laundry man was sent up to clean. We were moved to new rooms - low and behold - more hair on the floor. Giving up, we checked out. Very disappointed.
October 27, 2013
Rated 5 out of 5 by shellyb Hip Happening Place
Great hotel in excellent location. The hotel is clean and comfortable and the location is perfect
September 22, 2014
Rated 5 out of 5 by Guild1300 maintence
I love the vibe and the design. As a designer i really appreciated the space allocation of the room as well as the clever use of finishes. The sad discovery is that the construction was so poor that it will cost this hotel money if not properly maintained and repaired. Example the grout is crumbling in the bath area literally falling out the sleeve around the shower pipe is rusted and is discoloring the tile with rust . the faucet on the sink is spraying so it is de silvering the mirror behind it. the ceiling has many rust spots which means there is moisture somewhere. I hope there will be an inspection so these things can be repaired before it becomes major
July 25, 2014