Rated 5 out of 5 by bekz Great stay
Great hotel, nice accommodations, free parking, free internet, friendly staff. Close to good places to eat.
August 18, 2014
Rated 5 out of 5 by Ketou My experience
It was a great experience.
August 18, 2014
Rated 5 out of 5 by SunnyDi Fun and cost effective
Like a fun but more inexpensive W hotel.
August 15, 2014
Rated 3 out of 5 by zzzzzzzzzzzzzz so-so
The best thing about this hotel is that it accepts dogs and has a nice area to walk them. Other than that, I'm really not a fan of this hotel. I find it annoying that they try so hard to be "hip". I don't like the way the sink in the bathroom is open to the rest of the room. The rooms seem smaller than the average hotel room. We were really annoyed to find out that the bar closes at midnight (even on the weekends!). We had checked in after midnight and were looking forward to having a drink or 2 after our arrival, but that obviously that didn't happen.
August 8, 2014
Rated 2 out of 5 by JPbagels Glen Allen Aloft experience
Disappointed at the layout of the room, the cleanliness of the hallway carpets, the cleanliness of the tile area in the bathroom/sink area. There were no places to unpack besides cubby holes and no place to hang clothes without them dragging on the floor.
We had to request towels several times and when checking in the man behind the counter didn't have a clue about the SPG welcome awards. I still don't know if I am getting the spg points I am supposed to get.
The sliding door without a lock and a big gap to look in to the toilet was a turnoff for my kids who wanted to move. Only 1 chair in the room.
July 29, 2014
Rated 5 out of 5 by Guild1300 maintence
I love the vibe and the design. As a designer i really appreciated the space allocation of the room as well as the clever use of finishes. The sad discovery is that the construction was so poor that it will cost this hotel money if not properly maintained and repaired. Example the grout is crumbling in the bath area literally falling out the sleeve around the shower pipe is rusted and is discoloring the tile with rust . the faucet on the sink is spraying so it is de silvering the mirror behind it. the ceiling has many rust spots which means there is moisture somewhere. I hope there will be an inspection so these things can be repaired before it becomes major
July 25, 2014
Rated 4 out of 5 by GG2255 Solid hostel experience
+Friendly and helpful staff, clean rooms, convenient minibar, good location.
-Hostel experience: no storage / cabinet in the room, small rooms. No restaurant / breakfast.
Pool table in the lobby:)
August 5, 2014
Rated 1 out of 5 by Lily123456789 Do Not Recommend
We needed to be in Richmond for the weekend, so chose this property since it is in the Starwood rewards program. The only thing good I can say is that I got a few points.
This aloft hotel is located smack in the middle of a newly developed Stepford-ville area of the Richmond suburbs. Creepy! There are a million ticky tacky houses that all look identical, with fake facades and cutesy shrubbery, all very artificial- looking. And millions more are apparently in the works! Very poor construction. Definitely not a place I would ever consider living!
Directly downstairs from the hotel is a bar/restaurant that blared music until 2AM. We could not hear our tv over the sound of the music. Also, they are building more of these Stepford homes right outside the hotel, and apparently the workers do not get Sunday off. Beginning around 8AM both days, the hammering and transistor radios started.
As for the hotel itself, it is standard aloft. It looks and feels just like every other one. The staff consists of a bunch of unemployable millenials, who sigh at the prospect of answering a question or providing customer service. We came and went numerous times during our stay, and each time we passed the front desk, the person working could not even be bothered to look up and greet us.
Our room was in fine shape except for our windows. Our window shades did not open, so we only able to get partial sunlight in our room. We reported this at the front desk, but it apparently wasn't of interest to the staff.
All in all, the cost (approximately $150 per night) was not at all worth the experience, given the noise and our lack of sleep. Anyone who knows aloft knows exactly what to expect, but I would not recommend this hotel, primarily because of the location.
August 4, 2014