Rated 3.3 out of 5 by 220
Rated 3 out of 5 by Ed72 Beware the Thermostat
Room comfort was significantly hindered by the room never cooling off. We couldn't figure out why the unit never turned on despite the thermostat being set and on. The sign on the unit said that it was "extra quiet" and would work even if we couldn't hear it. When checking out we mentioned the temperature problem in the room, and the desk clerk informed us that if someone sets it below 65, the unit becomes disabled and must be reset by an employee. This would have been good to know, as ours was set at 64 when we arrived so was never actually on during our stay!
August 24, 2014
Rated 2 out of 5 by JS12345 The hotel needs improvment
The front desk staff on check in were rude
The bar staff was inexperienced, and one didn't even acknowledge my presence in the bar.
The housekeeping staff omitted replacing linens
The room temperature was very difficult to regulate
As a platinum member I had to ask what were the benefits at this hotel
Overall I was not pleased with my stay.
August 22, 2014
Rated 5 out of 5 by TomL1969 First time and will definitely stay there again!
Quiet and comfortable rooms. Covered parking and the property was in a community type setting that allows you to walk around with several shops and restaurants close by.
August 21, 2014
Rated 5 out of 5 by bekz Great stay
Great hotel, nice accommodations, free parking, free internet, friendly staff. Close to good places to eat.
August 18, 2014
Rated 5 out of 5 by Ketou My experience
It was a great experience.
August 18, 2014
Rated 5 out of 5 by SunnyDi Fun and cost effective
Like a fun but more inexpensive W hotel.
August 15, 2014
Rated 3 out of 5 by zzzzzzzzzzzzzz so-so
The best thing about this hotel is that it accepts dogs and has a nice area to walk them. Other than that, I'm really not a fan of this hotel. I find it annoying that they try so hard to be "hip". I don't like the way the sink in the bathroom is open to the rest of the room. The rooms seem smaller than the average hotel room. We were really annoyed to find out that the bar closes at midnight (even on the weekends!). We had checked in after midnight and were looking forward to having a drink or 2 after our arrival, but that obviously that didn't happen.
August 8, 2014
Rated 2 out of 5 by JPbagels Glen Allen Aloft experience
Disappointed at the layout of the room, the cleanliness of the hallway carpets, the cleanliness of the tile area in the bathroom/sink area. There were no places to unpack besides cubby holes and no place to hang clothes without them dragging on the floor.
We had to request towels several times and when checking in the man behind the counter didn't have a clue about the SPG welcome awards. I still don't know if I am getting the spg points I am supposed to get.
The sliding door without a lock and a big gap to look in to the toilet was a turnoff for my kids who wanted to move. Only 1 chair in the room.
July 29, 2014