Rated 3 out of 5 by pauline11 Some Staff needs training and improvement
The customer service level at the hotel is not up to any other SPG or ALOFT property. Emails prior to the arrival with questions ref shuttle ex IAD were not answered, The information given after I called was not what I was told later in the hotel. The shuttle service is a mess. Either do it by reservation, or on a time schedule, but both is confusing- or at least it seems to confuse the front desk.
Staff does not have nametag to identify( and no uniforms). they are very casual, close to sloppy looking. Starwood Preferred perks had to be inquired, they were niot offered. Property looks USED and a bit worn.
July 18, 2014
Rated 3 out of 5 by FrequentTraveler2014 Tired hotel in need of improvement
I have stayed at other Aloft hotels, and stay in hotels about 200+ days a year. While the staff was pleasant and helpful, the rooms were well worn which is surprising since the hotel has only been open since 2008. As an example, the door to my hotel room had significant wear, scratches and missing paint, the carpet in the room was severely stained, the sheets were stained on one of the beds, and there was rust down the wall in the shower. Bed was hard without being supportive. All in all, the worst maintained room I have encountered in recent memory and not at all up to standard for a Aloft hotel.
July 5, 2014
Rated 5 out of 5 by Sandy883 Great Pet Friendly Hotel.
Loved this hotel. My daughter couldn't stop raving how much she enjoyed this hotel. Everything was beyond expectations for a great price.
July 14, 2014
Rated 3 out of 5 by JenBC Carpets are in desperate need of deep cleaning.
I love the esthetic of the Aloft and find it to be a good value for the money, especially if you are flying out of Dulles Airport. The hotel allows you to park your car free for 2 weeks. And there is a shuttle to and from the airport. BUT, the cleanliness of the rooms is much to be desired. From the multiple stains on the carpets, to the dirty tiles in the bathroom, discolored headboards, shredded and stained towels and lumpy bumpy duvets, we really feel like a simple deep clean and investment of new carpets, towels and linens, would make the experience that much better.
July 7, 2014
Rated 3 out of 5 by AmyLouise8 Comfortable rooms, terrible restaurant
I was very disappointed in the restaurant at this hotel. I wanted a simple dinner and was told that several items on the menu weren't available. I finally settled on chicken tenders, which tasted like they'd been microwaved. They were served with plastic utensils. There aren't many restaurants nearby, so I wouldn't stay at this hotel again. I'm a business traveler and I often work late and just want to grab a quick bite at the bar.
July 7, 2014
Rated 5 out of 5 by Raaghav55 Great Property
Ideal location and a great property run professionally with a great Manager.
July 9, 2014
Rated 3 out of 5 by Familyof3peeps Housekeeping services are not great
For a $99/night rate, the hotel is okay. My main complaint is with housekeeping. We stayed 3 nights. Each day our room was serviced very late in the afternoon...after 3pm. Housekeeping barely made the beds. The bedsheets were in a ball under the comforter and the pillows were askew. Amenity replenishments were spotty. Some days only 1 coffee cup, no new soap or lotion, 2 towels for 3 guests. Pool area had dirty towels laying around and no clean ones to use.
July 3, 2014
Rated 1 out of 5 by VBtraveller A disaster
I spent over 40 minutes at front desk for checking. They didn't give me the rooms I reserved (2 queen bed rooms connetting) and I called twice before check in for make sure everything was right a they said;" I'll take care about it". Ask for extra set of towels and fridge. Never received. Toilet not working never fixed. After the first night I sent an email to the GM, still waiting for the answer. At the check out time I spoke with GM for few second and he walked away. Nobody took care about all my inconenience.
June 27, 2014