Rated 3 out of 5 by jeff its ok
this hotel is typical of all aloft hotels, (clean and contemporary). I like to stay here when traveling because of its proximity to the airport and I can leave my car here when im gone for several days. the only issue I ever had with this hotel was on my most recent stay. upon arrival at around 5pm. I was told that they did not have a room ready for me on the spg floor. as a platinum member you would think they would start cleaning rooms for those guests first. but no big deal. the big deal was that the next morning housekeeping was banging on my door and entered my room wanting to clean it at 8am. really? I know I didnt put out the do not disturb tag, but not having my room ready the other night I figured I was safe enough.
August 16, 2014
Rated 2 out of 5 by Maharold Should have been a nice stay
This hotel has the asthetics of being a nouveu riche/contemporary hotel; but the services don't match. Bed was "wrinkly". Room had ants. Our room did not have bath towels. It took 3 hours and 3 calls before we received towels. The heated pool was COLD. The carpet in the common areas needed vacuuming. Hotel has potential; but needs work. I wouldn't stay there again until service improves. To top it off, we received a note that a smoke detector inspection had to take place in our rooms while we were there. Crazy!
August 4, 2014
Rated 5 out of 5 by FormerDevilDoc Great Place for Stay and Fly or Any Other Reason
The hotel and staff were nothing less than excellent! It would be nice to have a little more selection at breakfast as well as somewhere other than the bar to enjoy a full menu after breakfast, but still the food was very good and the lady who made me the daily breakfast sandwiches was very kind. I also love the fact that this is a very dog friendly hotel. My wife, dog, and I will definitely stay again.
August 1, 2014
Rated 4 out of 5 by portraitnyc Great option for visiting Washington DC
if you don't want to spend tons of money while visiting the capitol this is the option (but you'll have to drive about 30 min depending on traffic).
Free parking, free WiFi.
Nice indoor lounge, cool design as usual with all ALofts.
We had 2 rooms and both were in great state.
Staff is friendly and attentive.
Pool is on a smaller side.
Food is really average.
Outside lounge was a bit worn and dirty (not a real con for us since we spent most time in DC anyway and we don't smoke).
July 26, 2014
Rated 3 out of 5 by pauline11 Some Staff needs training and improvement
The customer service level at the hotel is not up to any other SPG or ALOFT property. Emails prior to the arrival with questions ref shuttle ex IAD were not answered, The information given after I called was not what I was told later in the hotel. The shuttle service is a mess. Either do it by reservation, or on a time schedule, but both is confusing- or at least it seems to confuse the front desk.
Staff does not have nametag to identify( and no uniforms). they are very casual, close to sloppy looking. Starwood Preferred perks had to be inquired, they were niot offered. Property looks USED and a bit worn.
July 18, 2014
Rated 5 out of 5 by apmathew WHAT A GREAT HOTEL
I really enjoyed my 2 day stay at this hotel. I was traveling to Maine and I stayed in some really bad places. This was a breathe of fresh air. The staff was great and friendly. The rooms were just "Wow". I will definitely stay here next time when I travel up north. You can't go wrong.
June 24, 2012
Rated 2 out of 5 by VAPlanner Would not stay here again
While the staff of the hotel were friendly and helpful, we would not stay here again because:
1. While we were swimming in the hotel pool, another guest pulled down their swimming suit and urinated in the pool.
2. The party in the lobby lasted until 11PM, so in our 3rd floor room, the booming bass didn't stop until then, making sleep or rest difficult.
3. The bathroom door wouldn't stay shut.
4. The refridgerator was so loud, it sounded like there was heavy machinery being operated in the hallway.
5. And the final straw...a wake up call at 5 AM that we didn't set.
We were so glad to leave--it was not a nice or peaceful getaway at all.
February 4, 2013
Rated 3 out of 5 by FrequentTraveler2014 Tired hotel in need of improvement
I have stayed at other Aloft hotels, and stay in hotels about 200+ days a year. While the staff was pleasant and helpful, the rooms were well worn which is surprising since the hotel has only been open since 2008. As an example, the door to my hotel room had significant wear, scratches and missing paint, the carpet in the room was severely stained, the sheets were stained on one of the beds, and there was rust down the wall in the shower. Bed was hard without being supportive. All in all, the worst maintained room I have encountered in recent memory and not at all up to standard for a Aloft hotel.
July 5, 2014