Rated 4 out of 5 by Snickers99 Hard Working Customer Service Representative
I want to single out Jessie for working particularly hard to accommodate various requests my wife and I had for our stay. Except for the cables to the media box (which I do not think were provided to her station), she met and/or exceeded expectations for everything we needed (shuttle rides, paperwork for my wife's dog, SPG recognition, etc.). Her performance was especially impressive given the over-booked status of the Aloft-Dulles that weekend.
October 15, 2014
Rated 2 out of 5 by AloftNot Not my cup of tea
We got a great rate on this room but from there it was down hill. They lost one of our reservations, the lobby was very loud and the hallways were absolutely filthy. Once inside the room I found the bathroom was not functional, no place to hang a towel near the sink and no vent fan. Although housekeeping tidyed up the room dirty cups were left on the counter and there were no replacement cups.
October 14, 2014
Rated 1 out of 5 by Winegirls Filthy
I travel 40+ weeks a year and this was the worse experience I have ever had. The bed was never changed between guests and there was bodily fluids on the sheets. The front desk could not be reached from the phone in the room and had to be dialed from an outside line. 3 calls and 1 hour later, I still did not have clean sheets. I had to go to the front lobby and get them myself. When I asked for a manager I was told “no one is on night shift.”
The next morning I went down to find the day shift manager and was told that they don’t have any on day shift and that “they are all on night shift.” After becoming visibly angry, one mysteriously appeared. I had pictures of the dirty sheets and the manager gave me one free night. However, it should not have taken me getting upset to correct this issue.
My opinion is this hotel is poorly managed. The halls were never vacuumed, there is still laundry in the hallway from one day to the next, the lobby is not cleaned from the bar the night before when breakfast is starting to be served. I will not be staying at this hotel chain again.
October 14, 2014
Rated 2 out of 5 by Reviewer911 Bad Example
The hotel has potential. In other areas Aloft may be totally different. Dulles needs work. The facility is showing wear - furniture chips, carpet loose in hallways all need attention. Bar was not kept stocked as it should and the hours were a mystery. Staff looked like someone coming off the street - jeans, sweatshirts....totally unprofessional and the worst I have ever seen worldwide. The front desk person on Saturday night needs to be terminated. Unprofessional is an understatement. She refused to contact the manager, answer any questions and was rude.
September 15, 2014
Rated 4 out of 5 by fwohl Good value for money
This hotel has full amenities and good size rooms. The beds are large and comfortable and the entertainment options are very good.
October 1, 2014
Rated 1 out of 5 by rim5670 This hotel has terrible management
Beds made with short top sheets. One bed had blood stain on top sheet. No cups left in room. No regular coffee in room. Knock on door at 8:30 am from house cleaning? Had to carry ice from 1st floor in bags? Food and drinks way over priced.
September 8, 2014
Rated 5 out of 5 by apmathew WHAT A GREAT HOTEL
I really enjoyed my 2 day stay at this hotel. I was traveling to Maine and I stayed in some really bad places. This was a breathe of fresh air. The staff was great and friendly. The rooms were just "Wow". I will definitely stay here next time when I travel up north. You can't go wrong.
June 24, 2012
Rated 2 out of 5 by VAPlanner Would not stay here again
While the staff of the hotel were friendly and helpful, we would not stay here again because:
1. While we were swimming in the hotel pool, another guest pulled down their swimming suit and urinated in the pool.
2. The party in the lobby lasted until 11PM, so in our 3rd floor room, the booming bass didn't stop until then, making sleep or rest difficult.
3. The bathroom door wouldn't stay shut.
4. The refridgerator was so loud, it sounded like there was heavy machinery being operated in the hallway.
5. And the final straw...a wake up call at 5 AM that we didn't set.
We were so glad to leave--it was not a nice or peaceful getaway at all.
February 4, 2013