Rated 2 out of 5 by VenkyMay15 No Hotwater
I had to cut short my stay here because on day 2 when I had a shower, there was no hot water.
I had to check out and relocate to Westin Reston Heights.
October 24, 2015
Rated 1 out of 5 by travelerJason look elsewhere
Booked a room with 2 double beds over a month in advance for 2 adults and 2 children. Check in went OK, except when I mentioned I received an error on my keyless entry on the SPG app, woman stated that it will eventually start working....which it never did. There was also no mention of SPG preferred status, which really isn't a big deal. When we went up to our room, we noticed it was a room with a king bed, which obviously doesn't work with out party size and was not what I had booked. So I tried calling down to the front desk and there was no answer. I took the elevator back down and the woman working the front desk was in the far corner on her cell phone obviously not doing her job. When she finally came over and heard my concern, she was quick to tell me there were no rooms with two queen beds like I had originally reserved. She then offered a roll out bed.
Later that night we called down for an extra blanket for the child on the rollout bed. The front desk staff confirmed what I requested and my room number, but no one came up to drop off the extra linens.
The overall experience throughout the night was awful as well as the noise level of the adjacent bathroom slider doors and the improperly adjust front door closers created very loud noises throughout the night every time doors were opened and closed.
The overall cleanliless of the room were somewhat acceptable except for the paint or Spackle all over the walls from an unfinished renovation or upgrade job.
I definitely feel I wasted all my hard earned SPG points on this one night stay. I will look to stay at the Hilton next door if I need to travel to the Dulles/DC area again.
October 19, 2015
Rated 4 out of 5 by Kallen41 it met our needs
The hotel had a lot of modern features but some too modern. I did not
like that only the handicap rooms had a bathtub. The rooms do not have dressers so there was nowhere for me to put our clothes. The sitting bench is directly under the TV and was the only place to sit so if someone came to our room they had to sit on the bed which I don't like. The bed was very low to the ground. The bathroom door have no privacy. I loved the openness of the lobby and it made a good gathering place for our group. The staff was super friendly and promptly responded to our needs. Unfortunately, the pool didn't have a hot tub which is what I was looking forward to. Overall the facilities were good and I would stay again.
May 26, 2015
Rated 1 out of 5 by Desselle20181 Desselle20181
Hotel was HORRIBLE
We arrived back at the hotel after my son's wedding around 11:30 and the music in the lobby was so LOUD. I went to our room and the entire room vibrated. I called the front desk.. NO ANSWER probably because the could not hear it. I redressed and went down stairs and demanded the music be turned down. Ready to call the sheriff's department, they finally turned down the music around mid night. We had booked 20 rooms for out of town guest and family. Our children could not sleep and the staff acted like it was our fault for staying there. Management also told us the music will continue until 2:30 am. I suggest you figure out what you want a club or a hotel. Good News, I will tell everyone about my stay at your facility.
May 11, 2015
Rated 3 out of 5 by NCTraveler304 Check your room
got checked in, no one asked for SPG membership I almost forgot until checkout the next morning. Room smelled like smoke so I came down to advise the front desk staff. Said they would send someone up as the entire hotel is supposed to be non-smoking. No one came. While in the room, found burn marks on the sofa and floor where someone had clearly been smoking. The smell got into the AC unit, so each time the air turned on the smell got worse again. Told the front desk again the next morning as well. No offer of apology or compensation or anything. Very disappointed in the service. I'm sure it was a probably a single room incident, but they could have at least offered to move me to another room. Pros are that the airport is very close to the airport and easy for business travel.
April 23, 2015
Rated 5 out of 5 by Duthomas Front Desk Staff
Ashley and Morgan Go above and beyond!
April 1, 2015
Rated 3 out of 5 by JimBCA NOT at airport.
Overall an Aloft that is worn out. Plus, don't be fooled, this hotel is not at the airport. Takes solid 45 mins to get to hotel via poor shuttle service.
March 17, 2015
Rated 5 out of 5 by ymk2222 Great place to stay for business travel
Exceeds my expectation for lower priced version of W. Rooms are comfortable and shower and bathroom area are spacious. 24hr gym and small pool. Housekeeping could be trained to be more consistent and not forget things like soap, coffee, etc. breakfast is passable at best and bar is overpriced. The best part is really the front desk staff. Ive stayed here 20 nights over last 3months and they treat people with smile and go out of their way to help, especially Ashley. She's just awesome.
March 11, 2015