Rated 5 out of 5 by RCP46 Location, Location, Location
This hotel could not have been better located for our meeting in Dallas. The staff was friendly and responsive. The room was excellent in every regard.
August 6, 2014
Rated 4 out of 5 by Guest914 Bizarre Electrical System
The electrical system is very strange. You can't turn on the reading lamps by the beds without the bathroom lights being on. When you finish reading at night, you have to get up and turn off the bathroom lights. The light switches for the bedroom and bathroom are located in the sitting area.
September 8, 2014
Rated 3 out of 5 by paytonb38 Understaffed on Labor Day weekend
Overall, I was pleased with the stay but thought it was not staffed well for a holiday weekend. There were times during the day on Saturday and Sunday where there was only 1 staff member in the lobby. The same person helped me with 3 different things in different parts of the hotel lobby while others waited or left in frustration. There might have been a staffing issue that I was unaware of but on more than one occasion, either my partner or I were disappointed with the service.
September 2, 2014
Rated 5 out of 5 by WhoaKEJ Better late than Never
Okay I'm so late with this review, but I have to let every one know how great my stay was at the Aloft; First off I really liked the overall atmosphere of the hotel. The staff was friendly and very helpful. The room that i stayed in was beautiful. It was very neat and i loved it's uniqueness. I would most definitely stay here again !
May 23, 2013
Rated 5 out of 5 by Batt Just Cool
This is a beautiful hotel while putting an old building to great use! Perfect styling, nice staff, and walkable surroundings makes this the perfect choice to walk a dog, shop nearby, go out to eat, or view nearby history of Downtown Dallas all in the same spot!
May 27, 2013
Rated 5 out of 5 by Petros Best hotel in Dallas and one of the very best in the US!
The location is great, right downtown. The rooms are exceptional--funky, yet practical, and highly "designy." But, most of all, I have been impressed by the courtesy and warmth of the staff--especially Justin. Thanks!
July 1, 2012
Rated 5 out of 5 by steph86 Loved this hotel
My boyfriend and I stayed last Friday night, we had an awesome stay. Front desk was very helpful and friendly. I loved the bar area. Room was clean. Loved the unique décor. Would definitely stay there again.
May 26, 2013
Rated 5 out of 5 by Brian36 Not a long time at Aloft
Very cool juxtaposition of old and new. Very spacious and welcoming. I like the energy of the place and Justin working the front desk is awesome.
January 11, 2012
Rated 4 out of 5 by Balto1 Unique approach to hotelery
Recycling an old building in the center of town is an excellent concept. Design is good if a little "industrial." Reminded me of the spare style of some new Swiss hotels. However, there was suffiicient separation between the shower door and wall that quite a bit of water wound up on the floor each day and without maid attention (see below), there was no one but me to sop up the water.
The incentive to "be green" and reuse towels, etc., was taken to an extreme. No one came in to make up the bed during a 3-day stay. No one replaced in-room coffee. I'm ok with reusing towels, but I do expect some attention to the room.
August 8, 2014
Rated 5 out of 5 by JManWalkin7 Your hotel is only as good as your people!
Tom was the evening front desk manager when I checked in and he was busy with another client who was having a bit of a challenge. He took really good care of her and then took great care of me. I am a person who connects with a place because of the people who allow a place invite you in and where you feel seen and cared for. Your Dallas property is lucky to have him...the rooms are modern, clean and make it easy to work or entertain. Do ask Tom how his Odom Ribs where...it was my way of saying thank you to Tom for his professionalism and personal commitment to great service!
August 9, 2012
Rated 5 out of 5 by 4AndaQuaterKittyCat Kicki on in Dallas....
This hotel is the best AND way coolest place to hang in Dallas! The structure of the Aloft makes it exceptional with the special features! It is VERY family friendly with a low key feeling even though you feel very classy while staying there! BUT my VERY favorite part is that they accept my VERY best friends joyfully...my dogs! It is in a GREAT location to walk the town and feel safe. MANY thanks Aloft (and OVERLY helpful and pleasant staff!)...we WILL return!!!
August 25, 2014
Rated 5 out of 5 by Penn13 Great Location
We booked the Aloft to be close to historic sites in downtown - it was a perfect choice, and pet friendly. Couldn't ask for more from a downtown hotel for a quick overnight stay.
August 28, 2014
Rated 1 out of 5 by Glider14 Place looked like it was under construction and never finished
Lobby was very hot so was the lounge. Very noisey and no full service resturant. Just take out food. Mc Donalds is better. Not a place to conduct business and that is what we came to Dallas to do. Hotel marking was very limited and hard to find at night.
Not a place I or my staff would recomend and we will not stay there again
August 25, 2014
Rated 3 out of 5 by youngadult A Different Experience
This hotel is unique, not the typical hotel. It has a modern chic feel, with bare cement walls/polls and modern touches of decor. It has a cool look, but it does not have the home-y feel most hotels present.
I was not happy that there was no complimentary breakfast. Also most of the items in their food area "re:fuel" were not priced so it became a guessing game for cost.
The pool is just average, fairly tiny, and there is no hot tub.
August 21, 2014
Rated 3 out of 5 by Laurie41 This hotel could have done better
I did not have anyone come clean room for the time I was there. I put out the sign for "green room" which meant that I get a $5 courtesy card for each day/night I did not have the service. I stayed their 4 nights and only got 1 courtesy card. NOT FAIR. The girl receptionist at the desk in the afternoon was not very accommodating. I was not pleased with the people service , but the rooms were very comfortable.
August 21, 2014
Rated 1 out of 5 by tomysurprise Not what I expected
This hotel has great pics.on line, but was not at all what I expected.
The room was an open concept room with a sliding door to seperate the rest of the room from the shower. The walls where not finished and just said, unfinished, don't care, unsafe. The staff were friendly but , the hotel was not clean, clean.,it was surface clean. I did end up moving to another hotel nearby as I couldn't stay there.
August 21, 2014
Rated 5 out of 5 by Lori Loved this hotel!
My kingsize room was outstanding. I loved the layout, lots of room to work and relax. The room was very clean, the staff was very courteous and helpful. I lost my wallet and management tried their best to help me. I love the urban feel of this hotel, the bar was fun and the live music was a nice bonus. My only request would be for a little more water pressure from the shower head and a few more hangers. My experince overall was very positive and I will search for Aloft hotels next time I travel.
February 21, 2013
Rated 4 out of 5 by Betty40 Enjoyed the Loft Experience
The loft experience was new to me. Once I acknowledge the concept of it being a "loft" I found the quality to be above average. Clean and very responsive and accommodating staff.
August 25, 2014
Rated 5 out of 5 by ahtel Great Retro Ambience
The front desk staff, Justin & Nicole were outstanding!!!
August 25, 2014
Rated 5 out of 5 by KKaty50 Great Location
The Aloft Downtown Dallas is a modern and fun place to stay. The location is perfect for the Convention Center and downtown Dallas attractions, such as the West End, Aquarium, Pioneer Plaza and Perot Museum. The property is comfortable and clean. The rooms are quiet and nicely decorated. The staff was friendly and accomodating.
August 21, 2014
Rated 5 out of 5 by LauraG21 Hotel is friendly
The hotel is in a great location, walking distance from the convention center and main street. There is fresh breakfast every morning and a happy hour in the evenings. The fitness center has cardio, free weights and more. The room was modern, clean, with great natural light. The only downside is the pool. It's smaller and does not get much sun throughout the day. The best time was morning around 9am through noon or 1 pm. Overall it was a great hotel!
July 29, 2012
Rated 5 out of 5 by crazyboy Best Aloft ever
I've always liked Aloft hotels. They are different from typical chain hotels with the modern look and feel. While all of the other Aloft hotels I have stayed at are of the cookie cutter Aloft style (which is great), this one takes the cake. It is a very old, completely renovated building with exposed brick everywhere, and the largest standard Aloft rooms you'll find anywhere. Outstanding hotel, especially considering the reasonable rate.
December 20, 2011
Rated 5 out of 5 by TLisa44 Very Cool hotel
Love the style of this hotel! Super cool layout of the hotel room with lots of space to rest, do paperwork on the desk, prepare for a report, etc. Hotel staff was also very helpful and the food & drinks in the WYXZ bar were fabulous too!
August 21, 2014
Rated 4 out of 5 by Jug04 good hotel except entrance not marked
No signage saying where entrance is or if you are at the hotel
August 23, 2014
Rated 5 out of 5 by Paula1970 The coolest, art deco one of a kind hotel unlike anything!!
I stayed one night in this hotel with my 15 year old daughter and a friend of hers. I was impressed the moment I walked in. The decor throughout the lobby and in the room made us feel like we had stepped into another era! The room was extemely large in size and had the most comfortable bed. The staff was very helpful. I will most definitely be back and will never stay anywhere else when I come to Dallas. LOVE this hotel!!
July 18, 2012
Rated 4 out of 5 by PattyCake374 Good
Very convenient locataion.
August 22, 2014
Rated 2 out of 5 by DissatisfiedRoadDog I don't get it.
For a modern, upscale hotel some things I experienced at the Aloft confused me:
The HDMI input beneath the flat screen TV did not work. I called the front desk and they sent up someone from Engineering. We discovered that the HDMI connection had been stripped. There was no way to actually connect to the HDMI inputs on the TV, either. I was not able to watch any shows on my iPad and was stuck with the limited selection of channels on the hotel system.
The water pressure in the shower was absolutely anemic. Perhaps the weakest hotel shower I've ever experienced.
The laundry facilities only accept quarters. I wanted to do a wash on my last day and it was a major nightmare. I was hoping to just go down to the laundry room, put in my wash and take a nap while it ran through the cycle. Instead, I had to call down to the front desk, who told me they would see what they could do about getting me some quarters. An hour later I still hadn't heard back and I was missing the window of opportunity for a nap. I called down again. A half hour later someone knocked on my door with $2.50 in quarters, the amount I was told I would need for a wash, a dry and detergent. Turns out I needed another $1.25 for the detergent. This was another 15 minute delay as I went back to my room and called again and waited again. There goes the nap.
The worst thing that happened during my stay was what I witnessed out my room's peephole. It was Friday night, 1 AM, and I was awakened by loud voices in the hall outside my room. I wen to the door and saw four men and one woman, who obviously was not interested in the one guy who kept trying to drag her off to a dark corner. I called down to the front desk and they sent someone up from security to get these people off my floor. I don't understand why the elevators aren't controlled by room keys, so only guests can get on upper floors.
I complained about all this the next morning and the front desk too off my last night and parking charges, to their credit. But I still don't feel I can recommend the hotel to friends or business colleagues.
August 25, 2014
Rated 2 out of 5 Very Dissapointed
I've been a SPG member for many years and never run into a starwood branded hotel during winter time with NO HOT WATER during my stay.
I consider hot water a basic service. I strongly belive this hotel failed to provide basic customer needs. I called the front desk several times but they could not help. Their answer was " we are aware of the issue since last week". UN-acceptable.
January 21, 2012
Rated 5 out of 5 by 1SuzyJane Great experience
Our first time to stay here - great experiencee!!
I DID have a difference in my CC charges and my receipt from the hotel -- called 3 times, left 3 messages on the answering machine with no reponse.
Although I didn't get involved, I understand that some of the consultants had a challenge with charges upon checkout.
Yes, we will definitely consider staying again.
August 30, 2013
Rated 5 out of 5 by distad One of the coolest Alofts
This hotel is so cool from the lobby to the room. I can't say enough about this hotel and how un-like any other hotel (style wise).
The location is OK, you have to walk a few blocks to Main Street to hit some good places to eat and go out. Parking is plentiful.
The WiFi was out and the TV had issues with channels so that was really annoying.
July 12, 2012