Rated 3 out of 5 by Manju Small Issues, Big Disappointment
Arrival - Room not clean when we arrived, staff offered a smaller room. When we declined the smaller room, in preference of the working area in the original room, we were told it would be cleaned before we returned from dinner. It wasn't.
Day 1 - Breakfast "sold out" well before 8am. Internet service nonexistent.
Day 3 - Although housekeeping services were on our floor when we left our room in the morning and again when we returned and left in the afternoon, our room did not get cleaned until early evening, after we called the front desk and requested it. Upon a quick run back to our room in the afternoon, our keys had been turned off.
Day of Departure - I discovered that we were left no washcloths the previous day at a most inopportune moment. I chose to use a small hand towel instead and unfolded it to find it dirty with thick black hair knotted into it. This would be the same shower where it was quite obvious the hot water heater had been turned down to the bare minimum after the hotel emptied out on Friday. Thinking that maybe we finally had a chance at breakfast, we found, that once again, many things were already sold out.
It also wouldn't hurt to explain to your guests that one light switch must remain on for others to work and to give a hint as to which switch this might be . It took us 2 days to figure out the right combinations for both this and which settings were rigged in to the TV and remotes.
Overall a huge disappointment for such a beautiful hotel.
February 6, 2012
Rated 3 out of 5 by Kimberly13 Lack of mirrors in suite, dark room & no free parking.
When we arrived, we had no idea where to park and there wasn't a valet stand. I went inside and asked the front desk & was told that parking was $10 per night and it was at the back of the hotel. There wasn't anywhere for us to unload our vehicles, so we had make several trips back & forth from the car to the room. The room was really dark. There's a lot of lighting fixtures, but even with the curtains open, it seemed really dark. There were only 2 mirrors and both were in the bathroom (a small one above the sink & one on the bathroom door). There is only 1 ice machine and it's on the 1st floor. Although check-in is at 3, the bar doesn't open until 4.
March 11, 2013
Rated 4 out of 5 by g8rgrl No Vacuming at 7am!
First, let me say I love ALoft. It is my hotel of choice.This is the first time I stayed at the downtown Dallas location. As usual, service and accomdations were great.....except for one thing. Came down at 6am for the complimentary coffee and to sit in the great space and read the morning paper. What am I greeted with? Vacuming....and not just vacuming that someone had tracked in a huge mess that needed immediate attention. But vaccuming of the entire area where I was sitting to the point I got up and left instead of lifting my feet so he could vacum under my legs.. If coffee is offerred at 6am, housekeeping should be thru by then.
November 12, 2012
Rated 5 out of 5 by James609 Total package, great experience
I booked a stay at Aloft Dallas Downtown through a third-party website based on the rate and a few reviews I read, however, I had no idea I would be staying at one of the greatest hotels I have ever stayed in. Right when my girlfriend and I walked in we knew we had made the right choice, the decor in the entrance is modern and chic and the staff were friendly and beyond welcoming. We were originally supposed to stay only one night but when we walked into our room we immediately decided we should stay a second, with accommodations so nice there was no reason to rush our exploration of the Dallas area.
The room is laid out nicely, the king size bed was fantastically comfortable. I have seen reviews that said the pillows were not comfortable, we did not seem to have that problem. The room had a large flat-screen TV, a mini-fridge, and coffeemaker. The shower is huge and the warm water was quick to arrive. There were two desks that looked out the wall size window, making it ideal for young professionals on business. This basic room felt like a suite.
I mentioned earlier that the staff was terrific and I have to say it again, they offered wonderful recommendations for food and entertainment. On the second night of our stay we were disappointed to not find any live music shows in the area, we decided to just head back to the hotel to change for dinner, when we walked in we were shocked to find a live music performance in the lounge area. Clayton Gardner performed a great set and we ended up staying and just eating dinner there. The food was great, the service was good, and the whole experience was terrific. We made friends with some business people in town for a convention, played some pool on the free pool table, and had some well-crafted cocktails from the bartenders.
I can't recommend this place enough, our experience in Dallas would not have been as good had we stayed anywhere else.
January 4, 2013
Rated 4 out of 5 by Balto1 Unique approach to hotelery
Recycling an old building in the center of town is an excellent concept. Design is good if a little "industrial." Reminded me of the spare style of some new Swiss hotels. However, there was suffiicient separation between the shower door and wall that quite a bit of water wound up on the floor each day and without maid attention (see below), there was no one but me to sop up the water.
The incentive to "be green" and reuse towels, etc., was taken to an extreme. No one came in to make up the bed during a 3-day stay. No one replaced in-room coffee. I'm ok with reusing towels, but I do expect some attention to the room.
August 8, 2014
Rated 1 out of 5 by AK18 Deceptive pricing and horrible customer service.
We recently visited the Dallas Downtown Aloft Hotel and were very pleased with everything. However, when we were checking out, they charged us $50 more than our original rate per night and wouldn't fix the problem. We had our confirmation and an email with the lower price in hand, but they were unwilling to honor it.
That is horrible service in my opinion, and it's the quickest way to have your customers never want to return.
A business must work with integrity to retain customers, and we were very disappointed with the lack of integrity that we experienced.
Customer service is EVERYTHING, and what we experienced was pathetic.
August 4, 2013
Rated 1 out of 5 by C3418 Do not stay here!
The room was substandard and I woke every morning with severe back pain due to the uncomfortable beds. The breakfast attendant was not helpful. When downstairs for the hot breakfast, every morning he stated that there were no eggs because they were frozen or too cold. Only on the third morning when extremely frustrated with the breakfast did he say there were whole eggs. And to top off our stay, the hotel has charged us a total of $1000 dollars for a hotel stay that should be $660. When the hotel staff is called they say the charges "will fall off". The rooms are uncomfortable; the hotel staff is not helpful; they overcharge you for the room. Do not stay here!
March 11, 2013
Rated 5 out of 5 by noname5 Nice hotel and excellent service
The staff ere very friendly and accommodating. The room was clean and designed with an office feel.
November 8, 2014
Rated 5 out of 5 by FrequentTravelerSeattle Great rooms
I stayed in the Savvy Suite. The suite was very large with a lot of space and it was extremely quiet. The hotel has a lot of character since it is in a old building with exposed ceilings etc. I do not normally stay at this hotel but this is now my new favorite hotel in Dallas. The beds were comfortable and I found the room very functional for a business traveler.
October 31, 2014
Rated 3 out of 5 by Priya The hotel is just average
There was no hot water in the shower and the water pressure was very low, When i called and complained about it, nothing was done. When i went to check out, no apology or compensation was offered. Also, there was some construciton going on inside the hotel and it wasnt the best of sight to the eyes.
November 2, 2014
Rated 5 out of 5 by brtgator Expectations Exceeded
I made my reservation very last minute, and really wasn't expecting anything different from other Alofts I've stayed at. I arrived before check in, and was prepared to work in the lobby, but the staff said there was a room available that I could work in. The room was incredible, it had a work area complete with conference capabilities which helped a lot. I hadn't even looked at the rest of the room until about 4 hours later, and it was so much larger than expected, with a terrific view of the city. The staff was incredibly friendly and responsive to all of my needs. This was a great hotel stay for a very busy trip
April 10, 2014
Rated 5 out of 5 by silverkatt Just one thing
The experience could not have been better except for one issue. There are no ice machines on the floors so you have to go to the lobby to get it. It won't stop me from staying there again. Awesome place
November 2, 2014
Rated 1 out of 5 by Robert1700 Look forward to the stay but ended up disappointed
I really looked forward to the hotel after reading the reviews. I was however disappointed in so many things. The breakfast was barely editable with microwaved bacon and fairly slow for a quick start in the morning, Just get the bagels or something not cooked. The staff seemed anxious to please but it really seemed fake. The location is not overly convenient and asked for a cab in the morning. Waited 1/2 hour and still no cab; asked where it was and the desk person said they would call again. Another 10 minutes and cab finally arrived. In the morning I woke up to what i hoped was ants in the shower. The staff did nothing extra to even attempt to make the stay enjoyable other than the standard script . Big stain on carpet right outside my door. Welcome to Aloft.
October 6, 2014
Rated 1 out of 5 by CTS10001 They don't care
I booked three rooms for a week at the Aloft in Dallas for a convention. I found the hotel cold and the same with the service. If you love to stay in a hotel where there is a bar scene in the lobby at all times then this would be a perfect spot for you. We were there for work and did not appreciate the atmosphere and the constant noise of a band. I stay in hotels all over the world and I will not stay in an Aloft again. When I checked out, the man at the desk asked how my stay was and I said, "Fair". He did not comment or ask why it was fair. He did not say something like, "Oh, I am so sorry, how could we have improved your stay". That sums up my experience with this hotel.
January 7, 2013
Rated 3 out of 5 by NewYears2013 Nice to the average eye
I informed the staff at the Lobby that my room was not clean and needed remediation. I was told it would be taken care of and it was not for the duration of my stay. There were dusty, half drank Gatorade bottles above the head board. I recognized this due to the light casting a green circular glow on the ceiling. I was able to remove two bottles and through them away but there is still one on the head board I was not able to get. Another item of concern was the printed painting in the headboard's recess. It is broken at the top center. One good thing about their service was after calling for assistance with getting the television working; a technician was at my room promptly.
January 3, 2013
Rated 4 out of 5 by Kevin33 Great Hotel...except for breakfast
Aloft Dallas was a great hotel. It had a very cool, hip design throughout. The room was very spacious and extremely comfortable. It was also a great central location.
The front desk staff was very friendly and helpful. We also love the pet policy for Aloft hotels.
The only problem occurred during breakfast. I was very excited about the menu of breakfast sandwiches and breakfast tacos, and had been looking forward to it since the previous night.
However, when I went to order at re:fuel, the chef told me they were out of eggs...at 0830am! I think that's pretty unsatisfactory for a major hotel. I was disappointed for the rest of the morning, and forced to settle on a meager bowl of cereal.
July 2, 2012
Rated 3 out of 5 by eb10 Good hotel but could be much better with simple adjustments
Points where the hotel could improve:
1.- The room didn't have much storage space. It needs, at the very least, a set of drawers to store ones belongings.
2.- The floor of the shower was extremely slippery when wet. Somebody will get really hurt one day, fortunately not me. It could use at least a rubber mat.
3.- The music in the reception is much too loud. The reception of a hotel is supposed to be a relaxed place. In Aloft I couldn't see myself sitting there for a moment, and even waiting for the elevator was an unbearable experience because the music was too loud. This is not a disco, it is the reception of a hotel.
4.- The exercise room was good but at least one of the three running machines wasn't working.
March 21, 2014
Rated 3 out of 5 by GuestApril2014 Great Customer Service Overshadowed by Horrible Housekeeping
Front Desk staff were very welcoming and helpful throughout our stay. The issues we had were with the hotel facilities itself and a minor annoyance with housekeeping.
The bathroom/shower at this location should be rethought. The lights were too dim and the shower itself was extremely grimy and filmy. The furniture in the room, maintained a minimalist design but was neither beautiful nor modern. Finally, housekeeping would not stop knocking on our door on the date of check-out. 5 different times starting from 8am in the morning. It was ridiculous and made us feel like the hotel was rushing us out and really overshadowed the great customer service we received. I will not be recommending this particular Aloft location.
April 25, 2014
Rated 2 out of 5 by seanmac123 Hotel Fitness Center
There are some other deficiencies the hotel has on a regular basis (e.g. elevator interior and wait time, SPG recognition, keys not working, lack of transportation service), but my key gripe today id the fitness center. The equipment is abysmal! The cable machine has broken Plexiglas protectors, the pin is bent. The bench is loose and wobbly. Only 1 out of the two elliptical machines work properly. The TVs only operate occasionally and even then the signal is grainy and unclear. Someone should walk that facility, piece by piece. It is an embarrassment to the hotel.
December 12, 2013
Rated 5 out of 5 by Happyd11 My first visit
Was not sure about this hotel when I booked it but it was only a block away from the convention center.
I read the reviews and thought I would try a different type of hotel.
I was really surprised at how nice it was.The snack bar was at first confusing but I caught on quickly.The breakfast from the grill was lacking but alright.There were two ladies who did not care for it and got their $$
Justin was very nice at the front desk as was the smiling young lady who checked me in.
Both used my name while I was there,very impressive.
I look forward to my next stay.
June 26, 2012
Rated 1 out of 5 by Spectrum2012 Stay in the Alofts in Frisco or Plano instead
He stayed at this Aloft for five nights. Almost every day or night there was an issue. Smoke in the hallways, no security visible, terrible maintenace service, maids leaving doors open, etc. etc.
July 5, 2012
Rated 4 out of 5 by SpringMissy Convenient and efficient
The ALoft is especially convenient for activities at the Convention Center. Wonderful!
Staff was courteous and always friendly.
Our room was a king room and I am always amazed at the efficiencies built into the room! This year, the room had a dresser! YAY! So helpful for multiple day trips.
My only "complaint" would be the noise which filtered into our room from a suite adjacent to ours. It did cost us many hours sleep as we listened to the women next to us talk and laugh as if they were shouting across a parking lot to each other.
July 31, 2014
Rated 3 out of 5 by marketingtraveler Definitely unique, but missing out
Stayed at this hotel for a tradeshow at the Convention Center. The location to the convention show was perfect, however, the location to airports and availability of transportation was poor. They recommended a shuttle that was $80!! The room comfort left much to be desired... the ceiling air vents blew most the cool air across the room to the desk side so I was freezing while working at the desk, but sweating in bed. Would have liked breakfast to be included as is standard in my book. Drinks at the bar were pricey, didn't give me reason to stay there when other more popular bars would be equally priced. Design of hotel and rooms was unique, but I feel they missed out on some key items for overall comfort and keeping my business.
November 14, 2011
Rated 3 out of 5 by paytonb38 Understaffed on Labor Day weekend
Overall, I was pleased with the stay but thought it was not staffed well for a holiday weekend. There were times during the day on Saturday and Sunday where there was only 1 staff member in the lobby. The same person helped me with 3 different things in different parts of the hotel lobby while others waited or left in frustration. There might have been a staffing issue that I was unaware of but on more than one occasion, either my partner or I were disappointed with the service.
September 2, 2014
Rated 5 out of 5 by susangc loved this hotel
The aloft was a great hotel. It is close to the rail system and had everything we needed.
October 13, 2014
Rated 2 out of 5 by Jkv1946 Lacking in some areas
Had to ask for an upgrade. Upgraded to jr. Suite. No luggage rack. Sofa was under the tv. No egg whites for breakfast. No muffins.where is the ice machine? Finally carried bag of ice to my room. Why in the world no pay for view movies?
October 7, 2014
Rated 4 out of 5 by BicoastalBiko Steady Eddie
In life often we want consistency, not surprises. This is true especially when traveling . Having stayed at the property and having a positive experience, I was pleased to stay again and find the staff still friendly and accommodating, the rooms clean and comfortable, and the experience more than satisfying.
Front desk folks were great particularly juvon who freely offered directions and restaurant recommendations that were spot on.
September 13, 2014
Rated 4 out of 5 by Starz101 Very Modern, Great Location!
My wife and I recently stayed at the Aloft along with two friends. We elected to use one of our Suite Upgrade awards for our room and our friends stayed in a standard king room. The suite was nice and big enough for all of us to hangout prior to heading to a Stars game. Our platinum check in gift was free breakfast which turned out to be a awesome. We had thought breakfast ended a little later than it actually did but they whipped up some egg&cheese sandwhiches that were covered by the check-in gifts.
The front desk staff was great! Justin took great care of us and really made us feel welcome as platinum members. I was a little concerned with the previous reviews and complaints about the hot water. Everything was great and the water was fine.
March 14, 2012
Rated 5 out of 5 by ERoCK Best Hotel in Dallas
My girlfriend and I arrived at the Aloft Downtown Dallas on March 16th. All of our friends had already arrived, and the hotel was great at not letting it slip they were there...it was a surprise. Saturday I proposed at Cowboys Stadium with all of our friends there finally surprising her they had been there the entire time and the hotel upgraded us all to suites at no extra cost for Saturday night so we could celebrate in even more style. The WXYZ Lounge was awesome and the bartenders were extremely friendly and attentive. Regan and Teddy at the front desk were awesome taking care of anything we needed. We will always stay at Aloft Downtown Dallas whenever we are in town from now on. They truly won us over with their amazing service and friendliness.
March 20, 2012
Rated 4 out of 5 by TDhumble The hotel is conveniently located near the Dallas Convention Center
Overall, I loved my 4 night stay at the Aloft Dallas location. The room was spacious and it is within walking distance to the Convention Center. Parking is convenient and the cost is reasonable. One concern is the elevator traffic when going to/from the room and the lobby; there is a lot of congestion and waiting for the elevator. There are two elevators. Also more luggage carts are needed for customers to use; there seems to be only two. I was not able to have use of them during check in or check out.
July 27, 2014