Rated 4 out of 5 by Kitten65 3 improvements
Since we had a dresser for our clothes (Thank You!) there's only three things that would make it better. A bigger Closet for hanging clothes. Lights that don't light up the entire room when you still have someone asleep and a 3 meal a day restaurant.
July 30, 2014
Rated 5 out of 5 by Paula1970 The coolest, art deco one of a kind hotel unlike anything!!
I stayed one night in this hotel with my 15 year old daughter and a friend of hers. I was impressed the moment I walked in. The decor throughout the lobby and in the room made us feel like we had stepped into another era! The room was extemely large in size and had the most comfortable bed. The staff was very helpful. I will most definitely be back and will never stay anywhere else when I come to Dallas. LOVE this hotel!!
July 18, 2012
Rated 2 out of 5 Very Dissapointed
I've been a SPG member for many years and never run into a starwood branded hotel during winter time with NO HOT WATER during my stay.
I consider hot water a basic service. I strongly belive this hotel failed to provide basic customer needs. I called the front desk several times but they could not help. Their answer was " we are aware of the issue since last week". UN-acceptable.
January 21, 2012
Rated 5 out of 5 by 1SuzyJane Great experience
Our first time to stay here - great experiencee!!
I DID have a difference in my CC charges and my receipt from the hotel -- called 3 times, left 3 messages on the answering machine with no reponse.
Although I didn't get involved, I understand that some of the consultants had a challenge with charges upon checkout.
Yes, we will definitely consider staying again.
August 30, 2013
Rated 5 out of 5 by distad One of the coolest Alofts
This hotel is so cool from the lobby to the room. I can't say enough about this hotel and how un-like any other hotel (style wise).
The location is OK, you have to walk a few blocks to Main Street to hit some good places to eat and go out. Parking is plentiful.
The WiFi was out and the TV had issues with channels so that was really annoying.
July 12, 2012
Rated 5 out of 5 by Gcruz1 A for absolute perfection!
My fiance and I have stayed at the downtown Dallas A LOFT roughly 8 times over the course of the last year. It is our favorite daycation and concert spot stop being just an hour away from home. We are always greeted with a warm smile and sometimes a hand shake at the ALOHA desk. The staff at the A LOFT is top notch; true professionals in their field. You cant go wrong with any room in the house although we prefer the ULTRA SAVVY suites just for the extra room and great view of the park across the street. The XYZ bar is a great place to unwind after a dinner or night on the town. Dont forget to check out the pool area as well. Even if you visit in the winter its a nice place to curl up wtih a loved one. We loved the A LOFT and starwood so much we are getting married at their westin la cantera next year and then honeymooning at the new costa rica property What are you waiting for, get on down to TX and visit the Dallas A LOFT...you wont be dissapointed!!
October 24, 2011
Rated 3 out of 5 by Lisa0531 Not very impressed with this visit!
Unfortunately, my stay at The Aloft this go around was not very good. I have stayed there many times but it seems that they weren't ready for the crowds that were there, even though they should have expected it because it wasn't the first time. The shower door wouldn't close and was hanging off the hinge which caused the floor to get soaked, the outlet in the bathroom just came out of the wall when the coffee maker was unplugged, and the hallway smelled so badly that it was unbearable. Unfortunately it was just sprayed with air freshener which made it worse.
Only one credit card machine was working so it took over 15 minutes just to purchase a coke and instead I had to pass because the food I had was getting cold. In order to order sandwiches, there was only one person making them. Bless her heart, she was working as fast as she could but with the crowd at the hotel, there should of been two. They also ran out of coffee.
I just feel like the hotel was not ready for the massive crowd of people that were staying there, even though this was not the first year everyone has stayed there. Not to mention, being across from the convention center.
July 28, 2014
Rated 5 out of 5 by evoklarry This place is AWESOME
we thought we were compromising with their competitive rate, but we liked this hotel better than any other we looked at or have stayed at in Dallas under $300/night. The rooms are huge; the decore is funky; free wifi; great staff; easy parking; near everything; soap smelled great - AWESOME PLACE
July 31, 2012
Rated 5 out of 5 by Runnergirl51 Great fit
My husband and I stayed at this hotel and loved the laid back easy feeling. There is no valet and no stuffy staff members. Parking was very easy and we could get to our vehicle anytime without having to tip or pay a valet. The studio rooms were so quaint and fun. We will be coming back to Aloft.
March 26, 2013
Rated 5 out of 5 by Hoteljunkie Fun hotel
This is my third time at aloft Dallas and it is definitely one of my favorite alofts. The building has a charm to it, and the front desk service is awesome. I do wish they had some better parking options but I have to keep in mind that it is in the heart of downtown.
The suites are extra cool!
July 1, 2012
Rated 5 out of 5 by ccoletta Staff is terrific
Love the Aloft product and this location especially. The lobby is friendly and lively and the staff couldn't be more accommodating. Work-out facility is well equipped and in great working condition. Would like more light in the living room, but overall, great job, Aloft.
February 14, 2013
Rated 2 out of 5 by TravelAtty Great features, but lacking
Staff was helpful and environment unique. BUT: no hot water, no wireless internet connection in room, and no hairdryer (although one was promptly brought up when I called to ask for one). This was a one time stay for me, even though I enjoyed the "feel" of the property.
January 20, 2012
Rated 4 out of 5 by mkmba Wonderful Hotel
For the most part this hotel was wonderful. Just had no hot water on the morning of check out and the front desk clerk acted like it was no big deal. Also no receipt on check out. Other than that the stay was wonderful...very clean and prompt service and great location near the convention center.
July 24, 2014
Rated 5 out of 5 by Jim38 Trendy hotel in excellent location
We've stayed in the Aloft Downtown Dallas several times with friends, as a couple, & as a family now and it has always exceeded our expectations. The rooms are very large, clean, & modernly decorated. We love the Aloft as does our four year old daughter now.
June 25, 2012
Rated 3 out of 5 by Dokester Meh!
The desk clerk, upon learning that this SPG Platinum member had never even set foot in an Aloft, said "Well, this is our flagship. We're going to blow you away." The upgrade to a suite, which really isn't a suite like other hotels, ultimately failed when the engineer couldn't get the A/C to work.
Just as well, since the drapes didn't fully close anyway. After 45 minutes, they put me in another room. While waiting in the hallway, I drew designs in the dust on the "cool" box designs used as hall dividers. New room, now not a suite: The A/C actually did work, but...The drapes didn't fully close. There was no light near the sofa to read a book. No glazing on the windows to shield outside traffic and sirens, even from the 7th floor. Doors so thin and uninsulated that I heard all my neighbors arrive and leave -- and all their chatter. And the shower door leaked and flooded the entire bathroom area. I was not blown away. Or more accurately, I was blown completely away...far away. All the attempts at being chic and cool were lost on me.
August 8, 2013
Rated 5 out of 5 by MikefromCT Absolutely top notch
Location great and the facility was amazing. The room was terrific, I felt like it was my own loft-style apartment. Staff could not be more helpful. Would definitely stay there again when in Dallas.
November 19, 2013
Rated 5 out of 5 by KC62 First but not last
I will definitely be choosing Aloft again. Wonderful, helpful staff and great accomodations. The only thing I could even think to improve on...the water in the shower did not get hot enough!
March 14, 2013
Rated 5 out of 5 by Louise13 Aloft Review
The staff was very nice they made my friends and I very happy! The bartender makes great drinks!!!!! The room was beautiful, and large!!!! Very big to be the standard room!!!!
May 13, 2013
Rated 5 out of 5 by Brian1663 Professional in Everyway
I would like to thank Justin for making my stay here a memorable one. Top notch service. I will be back soon to Dallas and will make sure to stay at the aloft
February 18, 2013
Rated 5 out of 5 by BigGuy45 Staff is fantastic
Great bargain for the price. Rooms, services, facilities are top notch. I have a team of people staying here requently and they all love it.
July 25, 2012
Rated 5 out of 5 by BrandonGLundberg Teddy is Terrific!
I walked into The Aloft Downtown Dallas hotel only a couple of months ago as a Preferred Starwod Member with little intention of making any attempt to progress in the starpoints program until Teddy. He was welcoming from the very moment I walked in the door. The entire staff at this location has been nothing but oustanding as well. The rooms are always immaculant and The staffmember checking me in always makes an effort to make my stay almost seem like a different hotel by reccomending specific room series and filling me in on the latest events planned at their location. After only three months in the program I am about to be a Platinum member.
October 28, 2012
Rated 5 out of 5 by lennedy lennedy
Great Hotel with upscale decor and modern looks
May 29, 2013
Rated 4 out of 5 by JohnnyO33 first stay
overall the stay was great- my only issue was the plumbing in my room (toilet) didn't work very well.
July 23, 2014
Rated 3 out of 5 by Manju Small Issues, Big Disappointment
Arrival - Room not clean when we arrived, staff offered a smaller room. When we declined the smaller room, in preference of the working area in the original room, we were told it would be cleaned before we returned from dinner. It wasn't.
Day 1 - Breakfast "sold out" well before 8am. Internet service nonexistent.
Day 3 - Although housekeeping services were on our floor when we left our room in the morning and again when we returned and left in the afternoon, our room did not get cleaned until early evening, after we called the front desk and requested it. Upon a quick run back to our room in the afternoon, our keys had been turned off.
Day of Departure - I discovered that we were left no washcloths the previous day at a most inopportune moment. I chose to use a small hand towel instead and unfolded it to find it dirty with thick black hair knotted into it. This would be the same shower where it was quite obvious the hot water heater had been turned down to the bare minimum after the hotel emptied out on Friday. Thinking that maybe we finally had a chance at breakfast, we found, that once again, many things were already sold out.
It also wouldn't hurt to explain to your guests that one light switch must remain on for others to work and to give a hint as to which switch this might be . It took us 2 days to figure out the right combinations for both this and which settings were rigged in to the TV and remotes.
Overall a huge disappointment for such a beautiful hotel.
February 6, 2012
Rated 3 out of 5 by Kimberly13 Lack of mirrors in suite, dark room & no free parking.
When we arrived, we had no idea where to park and there wasn't a valet stand. I went inside and asked the front desk & was told that parking was $10 per night and it was at the back of the hotel. There wasn't anywhere for us to unload our vehicles, so we had make several trips back & forth from the car to the room. The room was really dark. There's a lot of lighting fixtures, but even with the curtains open, it seemed really dark. There were only 2 mirrors and both were in the bathroom (a small one above the sink & one on the bathroom door). There is only 1 ice machine and it's on the 1st floor. Although check-in is at 3, the bar doesn't open until 4.
March 11, 2013
Rated 4 out of 5 by g8rgrl No Vacuming at 7am!
First, let me say I love ALoft. It is my hotel of choice.This is the first time I stayed at the downtown Dallas location. As usual, service and accomdations were great.....except for one thing. Came down at 6am for the complimentary coffee and to sit in the great space and read the morning paper. What am I greeted with? Vacuming....and not just vacuming that someone had tracked in a huge mess that needed immediate attention. But vaccuming of the entire area where I was sitting to the point I got up and left instead of lifting my feet so he could vacum under my legs.. If coffee is offerred at 6am, housekeeping should be thru by then.
November 12, 2012
Rated 5 out of 5 by Reneepinkcadillac Wonderful meeting room experience
Our event was top notch bc of great staff. Also, the sleeping rooms superb. Most of all, the friendly, helpful, very trained staff went well out of their way!!!!
July 20, 2014
Rated 4 out of 5 by anapf nice concept
great location for convention center events.
pool could be heated
appreciate the mini fridge and the in-room safe.
July 20, 2014
Rated 5 out of 5 by James609 Total package, great experience
I booked a stay at Aloft Dallas Downtown through a third-party website based on the rate and a few reviews I read, however, I had no idea I would be staying at one of the greatest hotels I have ever stayed in. Right when my girlfriend and I walked in we knew we had made the right choice, the decor in the entrance is modern and chic and the staff were friendly and beyond welcoming. We were originally supposed to stay only one night but when we walked into our room we immediately decided we should stay a second, with accommodations so nice there was no reason to rush our exploration of the Dallas area.
The room is laid out nicely, the king size bed was fantastically comfortable. I have seen reviews that said the pillows were not comfortable, we did not seem to have that problem. The room had a large flat-screen TV, a mini-fridge, and coffeemaker. The shower is huge and the warm water was quick to arrive. There were two desks that looked out the wall size window, making it ideal for young professionals on business. This basic room felt like a suite.
I mentioned earlier that the staff was terrific and I have to say it again, they offered wonderful recommendations for food and entertainment. On the second night of our stay we were disappointed to not find any live music shows in the area, we decided to just head back to the hotel to change for dinner, when we walked in we were shocked to find a live music performance in the lounge area. Clayton Gardner performed a great set and we ended up staying and just eating dinner there. The food was great, the service was good, and the whole experience was terrific. We made friends with some business people in town for a convention, played some pool on the free pool table, and had some well-crafted cocktails from the bartenders.
I can't recommend this place enough, our experience in Dallas would not have been as good had we stayed anywhere else.
January 4, 2013
Rated 4 out of 5 by Cwilson Business Trip to DFW
I stay at this hotel frequently on business trips and usually have a terrific experience. This trip was a huge event for our corporate team and we secured a meeting room. The room was subpar, poorly lit with very poor wifi. We will not be using that again.
July 17, 2014