Rated 5 out of 5 by DeltaDiamond Executive Traveler; First Time at Aloft
I travel for business weekly and this was my first stay at an Aloft. Everything about the experience was delightful from the staff (who were some of the most engaged and responsive hotel staff I have encountered), to the room, cafe and fitness center. I would highly recommend Aloft.
October 31, 2013
Rated 5 out of 5 by Grover7445 Best hotel experience in a long time
This hotel had the class that I expected, but it wasn't so over the top that it felt formal or stuffy. The architecture was inspiring and functional. The hotel staff had an exceptional air of superior hospitality that I have come to expect from the Starwood family of hotels. Michelle at the front desk was one of the best representatives for this hotel and the industry that I have seen in sometime. Management should be praised for their leadership and training at this hotel.
September 1, 2013
Rated 5 out of 5 by Austonian Favorite aLoft in the Network!
All-around fantastic hotel with edgy, well thought out design.
Three aspects of hotel I enjoyed:
1) Room Layout: The room was an actual loft-type room with exposed concrete columns high ceilings, etc. in a historic building.
2) Décor: Designer furniture by Herman Miller, Eames, lamps by Pablo Pardo, etc… Very nicely done, aLoft!
3) Location: Plenty of easy-access parking. You’re close to downtown, convention center and I-35 (for those who are just stopping in for a night on your way through town)
September 13, 2012
Rated 4 out of 5 by InsuranceMan Best Value In Downtown Dallas
My wife and I just returned from a wonderful stay at the Dallas Aloft Hotel. We stayed in one of the larger suites on the 7th floor overlooking the park and the convention center.
If you're looking for a great value and something different, this great modern hotel is the place to stay. And when I say value, I don't mean cheap. From the lobby, it's paintings and decor, to the pool area, and the room itself, everything has a cool vibe and layout.
This was not a big deal, but the bed was a litte stiff for my liking. I'm a soft bed kinda guy. However, I still slept just fine. There is an area by the customer service desk where you can purchase snacks. The food is pricey, however, our chocolate cake hit the spot one night.
We look forward to coming back, but bringing the kids next time.
December 14, 2011
Rated 5 out of 5 by farmersm great location and staff to match
My wife and I took a few weekdays away from our "life" just 20 miles from the Hotel for a "getaway". Hotel had easy access from parking and minutes from our restaurants we had selected, A short drive (or walk) to the Perot Museum, Klyde Warren park, Nasher Sculpture Centre, and many more attractions. Just what we needed and the staff was a 10! Thank you to the GM for a great time in your refreshing Hotel and to the young man J that assisted us at our check in, snack bar needs, and check out @
April 23, 2013
Rated 1 out of 5 by LookingforaGoodNightSleep Nite Club or Hotel?
Band and DJ party in lobby until 2am along with separate group renting lower level for a rave, with 100+ person overflow congregating (and constantly cursing) outside. Terrible experience for anyone right above it on second floor, even worse - us - with a young child. Are you a nite club or hotel? If a hotel, end such events by 11am; if a nite club, end your affiliation with SPG.
October 7, 2013
Rated 3 out of 5 by Tigerztj1 Booking Experience
I booked a room for a co-worker over the phone using my credit card info. They told me I was going to receive a fax for the payment info. I received an email instead. I then followed the instructions on the email to complete the payment form and got the confirmation. When my co-worker arrived they told her that they never received the payment form from me. I called them and spoke to a lady who found the payment form that I submitted via email/on-line. Then they couldn't add in the parking fee with me giving them approval to do so and charged my co-workers card instead. At checkout they proceeded to tell my co-worker that they would email me a receipt. The only thing I received was an email that said, "Thank you for staying" and a survey link. I will never have another co-worker stay at this hotel!
March 19, 2013
Rated 5 out of 5 by Travelingforbizwithkids Tremendous staff
Although aloft is a hip and comfy hotel our stay with two small children was fabulous. Location was ideal, check in was quick and easy, the food and libations were fresh and convenient and the staff was super helpful considering I was juggling lots of luggage and the kiddos, they even allowed me a little extra time to check out since we are a traveling circus. The only downside was that the (awesome looking) pool was not heated = no play time for the kids or me! No microwave in the room.
February 15, 2013
Rated 5 out of 5 by rjkrjk the bronx
not exactly what i expected but the building was very clean even though the first impression of the room was utter shock. forgot to look at lobby due to it was so late in the beginning. after acclimating to the unfinished finished aspect of the rooms, lobby and hotel (100 year old building utterly updated) the stay was fine and the building was very clean and so were the rooms. takes some getting used to. a straight person would have been kicked out on this redesign session just sayin.
April 14, 2013
Rated 4 out of 5 by Andrewb1016 Overall Great!... With a few exceptions
The hotel looks AMAZING!! The staff was great! The guy at the front desk upgraded us to a suite! I would stay here again for sure! There were a few little things that were annoying. A light was about above on of the beds, no biggie but there isn't much light in the rooms at night. The shower had a little mildew in the corner, and the shower handle in the shower was loose but again nothing major! I would stay here again any time I am in Dallas! Walking distance to a ton of fun stuff!!
March 20, 2013
Rated 5 out of 5 by jjjppp Wonderful Stay
We had a wonderful stay at the aLoft downtown hotel. The staff were very friendly and the rooms were fun and unique. Thanks!
November 3, 2013
Rated 4 out of 5 by Lisa0817 Larger than expected room
The room was to my surprise a very nice size which made it a comfortable environment to stay for multiple days.
The sitting room area needs much better lighting.
October 31, 2013
Rated 5 out of 5 by me23 Another great Aloft
All the hotel staff was very friendly and helpful. The room was very comfortable and exactly as I expect from an Aloft. I was upgraded to a suite at check-in automatically due to gold membership. Easy to park in the lot behind the hotel.
October 25, 2013
Rated 4 out of 5 by Frank73 Enjoyed this hotel
We attended the Mary Kay Seminar in July 13. The staff, facilities and location were all excellent. The staff were all very friendly and efficient in their jobs. The hotel was modern and youthful and we enjoyed the ambiance. The location for the Dallas Convention Center was ideal (just across the street). It was also good for easy access to the fun West End of Dallas and Dallas freeways. Would certainly visit here again and would recommend the hotel.
August 11, 2013
Rated 2 out of 5 by Spectrum2012 Needs improvement
We usually like staying in the Aloft hotels. The downtown Dallas Aloft needs to change a few things. Our hallway smelled like smoke, our room wasn't cleaned by 4:30 pm when we returned from our outings, our peep hole was broken, Three times, when we returned to the hotel, the cleaning people had left our room door open. The only ice machine is in the lobby and it was broken. They did give us some extra points for the inconviences, but we will not stay there again.
July 9, 2012
Rated 2 out of 5 by Bry46 Nonrelaxing stay
Staff was excellent but not enough to make my stay enjoyable. The rooms are small and can accommodate 2, maybe three nights of a visit due to lack of storage.(I say this based on a stay for 2 people.) When I visit a hotel I expect it be to a place I can wind down away from the hustle of the world. My stay consisted of some elaborate concert in the lobby for two of my 3 nights. Gimmicky and I personally can't accept the hassle aspect enough to consider a return.
October 28, 2012
Rated 3 out of 5 by derrick1234 not satified
When I arrived at the hotel, the staff took about 15 minutes trying get the "key maker" to work. In addition the phone line was down so there was no wake-up call. The next morning I had to wait 15 minutes for a taxi since I could not call the conceirge ahead of time on the phone. I stay at nothing but Starwood properties throughout the world and this was one of my worst experiences. I suggest a technology upgrade.
August 27, 2013
Rated 3 out of 5 by kevbot Building is a gem
1. The hotel is built in what looks to be an old warehouse which makes for a unique experience compared to most other aLofts.
2. The lobby is large, open and has ample seating.
3. We stayed in a suite (using a suite night award) and thought that the old brick walls, high ceilings, and great views from the large windows made for an all around great room experience.
4. For platinum members the breakfast amenity is very generous. Everything we chose for breakfast, including hot prepared options were taken care of by the front desk.
1. My wife and I are in our twenties and always enjoy the lively bar/lobby scene of most aLofts however some patrons were extremely drunk and made things uncomfortable. On the elevator ride back to the room my wife was propositioned by a group of guys who clearly couldn't hold their alchohol.
February 18, 2013
Rated 4 out of 5 by Michie Staff above and Beyond
I had a great experience at the Aloft Hotel. Very accommodating staff helped find great places to eat with vegan options! Carly went above expectations helping me with needed copies for a early meeting! The only thing holding me back from a 5 star rating is the "signature" smell of the lobby. The scent is pleasant and clean - but way too overpowering resulting in a migraine if I spent more than a few minutes in the lobby. I highly recommend this hotel!
February 21, 2012
Rated 2 out of 5 by Alegna4444 Poor attention to most important detail
I was scheduled and confirmed for a late checkout and was given verbal confirmation when I checked in. I put the do not disturbed sign (shhhh....somebody might be asleep sign) on the door that night before I went to bed. Despite these measures, the next morning, housekeeping staff and even a member of the management team knocked on my door 5 times total over a 4 hour period while I was sleeping (the reason for late check out is that I am a night shift worker and was sleeping in preperation for work that night. When I walked out of my hotel room, 2 housekeeping staff were outside of my room waiting for me so they could clean the room. I felt rushed out of my hotel room and when I brought it to the front desk attendant he didn't seem the least bit concerned. I'm very disappointed as I have stayed at numerous Aloft's around the country.
February 22, 2013
Rated 5 out of 5 Great Staff
This is the second time i have stayed in your hotel. I reserved this hotel again because of the relaxing time in your lounge and so many of my clients were staying here also. Sally in the lounge is amazing, she remembered who i was from over a year ago. The front desk was very accomodating and overall experience was first class.
September 30, 2013
Rated 5 out of 5 by TravelGuy Wow, 5 star experience
Surprised is the best word I can use to describe my stay. Excellent staff, fresh interior, nice/goodly sized room and easy to get to all describe what I thought was a more reasonably priced offering from SPG. This Aloft has suites too. Parking could be better if I had to complain about anything. Because there isn't a rating for 'parking', they get 5 stars. GJ guys.
PS I love the beds here and they have the Bliss amenities which are excellent.
June 12, 2013
Rated 5 out of 5 by tpro Great location, very attentive staff
This hidden jewel is a perfect place to stay if you want to opt out of the mega hotels in the area. Great location across from Pioneer Park and a block away from the Dallas Convention Center. Nighttime views are outstanding. Rooms are sleek and modern, but set in an old building... a perfect mix of old and new. Staff was welcoming and accomodating. Check in and check out were smooth and easy. My only complaint was a gentle shower pressure.
November 22, 2011
Rated 2 out of 5 by GLTSF Disappointed in Dallas
I will always remain loyal to SPG. They have been great to my family, work and I for years. Thus, I share my comments in hopes that it will help this property improve.
The recent stay at the aLoft Dallas Downtown, was a disappointment. All concerns though, can be readily cared for and make future stays 5-star.
1. Air Conditioning in the room was poor; control screen was not easy to use, and cold air output was minimal. In the great state of Texas, air conditioning is a must.
2. ALL of the headphone jacks on the exercise equipment in the Fitness Center did not work properly. Again, all of them which is a big sign of neglect. As many of us can attest to the placement of a TV on a piece of cardio-equipment was a brilliant idea and provides business travelers a place to catch up with the world or tune out while getting some exercise. Lets take the time to make sure they work and if they don't get them fixed.
3. 2 of the 3 Elliptical Machines need servicing. A safety and customer service issue.
4. Not enough staff at the Front Desk. Both at Check-In and Check-Out lines were long. Staff was very helpful, but it seemed clear there simply weren't enough staff members to support the guest flow.
5. When arriving in the Lobby to enjoy a tasty breakfast, I was surprised to find a posted message listing all of the food the kitchen was out of. It was 9a on a Sunday morning and the rush was still to come. Some of the listed items "86'd" were very basic and left guests notably shaking their heads. Additionally, there was one very nice chef working in the back, and doing her best to keep up...but wait times for breakfast were long. Too long.
November 4, 2013
Rated 5 out of 5 by Joey31 Unique hotel
Beautiful hotel. Very different, unique, modern.
The staff was excellent, very friendly and helpful.
October 20, 2013
Rated 4 out of 5 by JJB79 The Staff is very friendly
The hotel is very European Style.It needs dresser drawers to put your clothing and bigger closets to hang your dresses and evening dress. We had to hang our dresses from the light fixers so they wouldn't wrinkle. The shower with no doors makes a mess in the bathroom. These are thing that would have to improve for me to stay again. The staff was great and what food I had was good.
August 10, 2013
Rated 4 out of 5 by shopperbarb Great hotel
I was fascinated by the effort that was made to make everything look run down I loved the room except j the shower wall exposed to the bedroom. I was embarrassed to use it the night we had a guest in our room.
The staff was wonderful I think Theresa, Meredith, and Reagan all deserve recognition or even a raise for going above and beyond for us. Nothing was too much to ask them to do. They made our stay special!
February 26, 2013
Rated 5 out of 5 by Siren111 Really great ALoft Property!
This Aloft property is probably bigger than most of them. Huge warehouse/loft setting with probably the quietest rooms of any that we've stayed (we've been to Charlotte, DC, Philly, and NYC) Easy in, easy out...a ways from DFW airport with no shuttle service. Very close to Main Street downtown and the convention center too...all walking distance and very easy to get a cab. They're always parked out front!
October 12, 2012
Rated 5 out of 5 by thedukes2000 really like the Alofts
really like this hotel. I prefer Aloft size, and folks at this hotel are really nice. A bit away from Downtown nightlife, so have a car or expect a cab ride. (Not that much nightlife in downtown Dallas proper, anyway. Have to head north a couple miles to Lower Greenville - very happening). Oh, and this is in an old industrial building - so really cool to see how it was converted/modernized.
April 20, 2013
Rated 5 out of 5 by AndyS Simple and elegant
Simple but elegant rooms with all the things you need, and none of the things you don't.
October 11, 2013