Rated 5 out of 5 by TTCoriander Dog-Friendly & Good Design/Service
This Aloft exceeded my expectations. Best one I've been to thus far. Service was friendly. Room overlooking Convention Center was spacious and had a non-lumpy bed. Very easy to take care of my dog with mulch right outside the front door and grass across the street. Wasn't that enamored with the food but was easy enough to go out and bring back food since there's an empty mini-fridge in the room. Looking forward to a return trip.
June 24, 2014
Rated 5 out of 5 by dnrose21 Saturday night getaway
We were attending a concert near downtown Dallas and it made sense to stay downtown. We had a great stay and the service was awesome. Highly recommend.
June 23, 2014
Rated 2 out of 5 by beto82 OK hotel
The hotel is not that great. The beds are old and not comfortable.
I sent my clothes to get dry cleaned and came back short. The staff could not help, since they could not find my clothes,
June 21, 2014
Rated 4 out of 5 by ATLDawg Doesn't exceed expectations
Upon entering the hotel the feel was nice and open, quiet but not like a ghost town. Check-in was easy and simple, pretty quick actually and the room was great. We had a top floor room so the view from the large windows was really nice. All of these things are basics, minus maybe the large window views, of what I expect in any hotel I stay in. We checked-in on a Saturday, and despite the fact that a majority of the hotel was in town for an event, the bar area was closed. So we had to walk a couple blocks to be served. Big Minus! It was a couple little things like that where I sat back and said, for the price, they should have more than just the basics covered. As my heading indicates and the places I want to stay should not only meet expectations (most of them anyways) but exceed all expectations!
June 16, 2014
Rated 4 out of 5 by league convenience
convenient to OMNI hotel for conference; responsive staff
June 14, 2014
Rated 4 out of 5 by sarah517 Season is an execellent employee!
I had my wedding on 5/17/2014 and there was some confusion with my wedding party about where they were staying and how many rooms we actually booked. Season was amazing and had everything figured out for us and made sure my suite was ready for me in the morning. I can not tell you how much she relieved my stress, she was amazing!
June 12, 2014
Rated 3 out of 5 by Salvax Ventilation Problem ...
I stayed in this Hotel few months ago , it was good .
This time I came for 3 nights , but had to cut my stay and move to another hotel due to a ventilation problem.
My room (and we tried few) was with a severe smell of smoke , I mean smoke on the walls like you have when you enter to a place that people smoke before...
The staff was really nice , and try to help , but I moved to another SPG property which solve my problem
June 6, 2014
Rated 4 out of 5 by Mert04 The View
Compact made good use of space in room the view was nice
June 4, 2014
Rated 4 out of 5 by thachosan1 Nice stay
Hotel is really nice, I always choose Aloft whenever one is available close to where I'm traveling to.
June 2, 2014
Rated 4 out of 5 by boxerfan This hotel was very relaxing.
Hotel was clean and quiet. Room was very comfortable and spacious. Only complaint was with the shower water pressure. I realize that for environmental issues that the water pressure is usually lower in hotels but this was really bad. My showers took at least twice as long as normal. If you have long and/or thick hair the amount of time it takes to wet your hair and get the shampoo out is very frustrating. They need to consider changing the shower head.
May 29, 2014
Rated 4 out of 5 by Poncho14 This hotel has neat features
The atmosphere suggests an energy consciousness that is impressive. At the same time, everything is still available!
May 28, 2014
Rated 5 out of 5 by TommyV Loved the Bar.
Great downtown location. Relaxing in the bar after a long trip was nice.
May 27, 2014
Rated 5 out of 5 by PetraB most fanciest hotel ever seen
I loved the mixture of fancy and modern interior in an old factory building! The hotel is located in Dallas Downtown area in walking distance to the Reunion Tower, other important Districts, Restaurants and Bars. I really enjoyed the stay!
May 27, 2014
Rated 3 out of 5 by mango32 kind of scuzzy
The room always felt dirty. The carpet was probably the source of that feeling
May 27, 2014
Rated 4 out of 5 by PMB12 Great Hotel
This is a hip hotel with great customer service. Was given a suite as a Platinum member and enjoyed. Good work space.
May 25, 2014
Rated 4 out of 5 by Pap29 Great place to stay
The guest rooms are comfortable and the view from the 9th floor was great.
May 23, 2014
Rated 3 out of 5 by CVD57 4 days- never got my room cleaned
I was there from a Thursday through Sunday. Not once was my room cleaned. I made the front desk aware 3 times on Saturday and finally had to go down there to ask if I could at least have clean towels. They were very apologetic, but my room still never got cleaned and the staff person who finally brought the towels to my room was on his cell phone having a conversation and just thrust the towels at me, no washcloths I might add, and turned around and left.
I understand that housekeeping tends to be Spanish speakers...but he could have said something.
The hotel is lovely, but I am used to a little better level of service and it is doubtful I would recommend the the hotel to anyone, or stay there again because I kind of expect my room to be cleaned daily. Especially considering I was in a suite.
May 22, 2014
Rated 5 out of 5 by lauraliz Customer Service Star
I recently stayed at the Aloft Dallas Downtown for business. When my schedule changed last minute, your employee Nicole was so accomodating! She allowed me to check in early, gave me a great room, and assisted me with several questions about the area. You have a star in Nicole!
May 22, 2014
Rated 5 out of 5 by BobRod49 Quality throughout
My hotel room exceed my expectations in style, comfort, and amenities. Service was excellent. The entire staff really knows how to deliver an excellent customer experience.
May 19, 2014
Rated 3 out of 5 by Frenchie67 overall pretty good
I like the Aloft concept. I stay at this hotel almost every time I visit Dallas. Price is reasonable. People are friendly and hotel is clean. Lighting in room work area is not great.
Last two trips, I was not offered any Gold award when I checked in. I found that a bit odd.
May 17, 2014
Rated 5 out of 5 by small2 Great Experience
I attended a training recently and stayed at the Aloft. What a wonderful experience! The hotel was convenient to where the training took place and within walking distance to fine dining (West End).
I had an opportunity to exercise in the fitness center and received a bonus buck for going green. You can have a nice breakfast or just enjoy snacks.
Everything was wonderful. I will be back!
May 15, 2014
Rated 3 out of 5 by Bobl60 Bob
The hotel looks unfinished and the room looks like a mismatched mess. The bed was terrible and uncomfortable. No close restaurants. The bathroom area was small and the shower had very little water pressure.
May 15, 2014
Rated 5 out of 5 by ashleylv Great location and service!
Really enjoyed my stay at this property, staff was most helpful, room was comfortable and clean and I was able to get really great food/snacks at a reasonable cost.
May 12, 2014
Rated 5 out of 5 by RandyM7 Wonderfull Hotel. Great Location
After staying in many Starwood properties I can honestly say that this property is one of their best. Modern mixed with the charm of a historic building. The staff were helpful and friendly.
May 12, 2014
Rated 2 out of 5 by eric21 Needs improvement
Dogs barking until all hours of the morning, uncomfortable bed, uncomfortable pillows.
Great exercise room.
May 5, 2014
Rated 4 out of 5 by SteveM Lighting
The room in the tv/ desk area is too dark. I had work to do and it was very difficult to see well because of the poor lighting. Additionally, my desk lamp had a burned out light bulb. I had to have a replacement brought to my room. The staff was very responsive and took care of this issue quickly.
May 3, 2014
Rated 4 out of 5 by Ledic Excellent Staff
I loved everything about the Hotel. The staff was great!!! The Room was clean and comfortable!! My only issue is that the Hotel is was not cool enough for me! It appears that they are on a chiller system and it just does not cool the room the way I expect.
April 28, 2014
Rated 5 out of 5 by Leah23 Love this pet friendly hotel!!
We really enjoyed staying Aloft! The staff was so kind and sweet and really made us feel at home. This hotel is also super pet friendly! We were able to bring all 3 of our dogs, which made our lives so much easier!
April 28, 2014
Rated 5 out of 5 by RJhagan Cool place and even better staff
Great staff, very attentive and genuine. Cheers to Sally at the lobby bar, a great asset to the property.
April 25, 2014
Rated 3 out of 5 by GuestApril2014 Great Customer Service Overshadowed by Horrible Housekeeping
Front Desk staff were very welcoming and helpful throughout our stay. The issues we had were with the hotel facilities itself and a minor annoyance with housekeeping.
The bathroom/shower at this location should be rethought. The lights were too dim and the shower itself was extremely grimy and filmy. The furniture in the room, maintained a minimalist design but was neither beautiful nor modern. Finally, housekeeping would not stop knocking on our door on the date of check-out. 5 different times starting from 8am in the morning. It was ridiculous and made us feel like the hotel was rushing us out and really overshadowed the great customer service we received. I will not be recommending this particular Aloft location.
April 25, 2014