Rated 3 out of 5 by GuestApril2014 Great Customer Service Overshadowed by Horrible Housekeeping
Front Desk staff were very welcoming and helpful throughout our stay. The issues we had were with the hotel facilities itself and a minor annoyance with housekeeping.
The bathroom/shower at this location should be rethought. The lights were too dim and the shower itself was extremely grimy and filmy. The furniture in the room, maintained a minimalist design but was neither beautiful nor modern. Finally, housekeeping would not stop knocking on our door on the date of check-out. 5 different times starting from 8am in the morning. It was ridiculous and made us feel like the hotel was rushing us out and really overshadowed the great customer service we received. I will not be recommending this particular Aloft location.
April 25, 2014
Rated 5 out of 5 by fft70 Great In and Out for Downtown Business
I travel to Dallas regularly and decided to give this place a try. Been here 2x now due to the convenience, staff, and overall flow of the hotel. I have been upgraded both times and have been giving great recommendations for dining. It is in the heart of downtown so there is always stuff going on and then you have the escape of the hotel afterwards. Will continue to stay there.
April 23, 2014
Rated 2 out of 5 by DLT1 marginal
Hotel decor is confused. Appears tired and in need of maintenance. Lots going on. Wall paper peeling, grout and paint issues. Reception staff lacks uniformity. No idea what I was to do about parking and had to ask. when purchasing food, items not clearly marked nor is procedure defined.
April 19, 2014
Rated 5 out of 5 by brtgator Expectations Exceeded
I made my reservation very last minute, and really wasn't expecting anything different from other Alofts I've stayed at. I arrived before check in, and was prepared to work in the lobby, but the staff said there was a room available that I could work in. The room was incredible, it had a work area complete with conference capabilities which helped a lot. I hadn't even looked at the rest of the room until about 4 hours later, and it was so much larger than expected, with a terrific view of the city. The staff was incredibly friendly and responsive to all of my needs. This was a great hotel stay for a very busy trip
April 10, 2014
Rated 4 out of 5 by Myelle Nice place
Nice hotel. Very chic. The room was great very clean and nicely appointed. The only complaint I have is that the young lady who checked us in lacked knowledge of the local area and events ( a half marathon that started right outside the hotel) and did not seem comfortable checking us in.
March 24, 2014
Rated 3 out of 5 by eb10 Good hotel but could be much better with simple adjustments
Points where the hotel could improve:
1.- The room didn't have much storage space. It needs, at the very least, a set of drawers to store ones belongings.
2.- The floor of the shower was extremely slippery when wet. Somebody will get really hurt one day, fortunately not me. It could use at least a rubber mat.
3.- The music in the reception is much too loud. The reception of a hotel is supposed to be a relaxed place. In Aloft I couldn't see myself sitting there for a moment, and even waiting for the elevator was an unbearable experience because the music was too loud. This is not a disco, it is the reception of a hotel.
4.- The exercise room was good but at least one of the three running machines wasn't working.
March 21, 2014
Rated 3 out of 5 by srgilber Needs some work
The Dallas aloft is nowhere near as nice as the Chicago aloft. That said it was ok. The bar area needs more staff and better furniture.
March 20, 2014
Rated 4 out of 5 by Dozer This hotel is in a great location
The hotel is in a great location for anyone attending a event at the convention center
March 13, 2014
Rated 4 out of 5 by tallsteve Unique Styling, Huge Rooms
I ended up with a corner suite which was the biggest hotel room I've ever stayed in. The furniture was kinda funky but functional- except for the lack of any dresser drawer space.
The only drawback to this hotel is the lack of a restaurant.
March 13, 2014
Rated 5 out of 5 by Chrismcl AWESOME STAFF!!!
I travel a lot for work and have stayed in many different hotels across America. However, the staff at your hotel went over and approve for myself and my team. My stay covered a 7 day span and each day I felt welcome, supported and energized due to your staff.
March 13, 2014
Rated 4 out of 5 by Lola10020 Pleasant Surprise
This was my first time staying at an Aloft Hotel and I was pleasantly surprised. I would definitely stay at an Aloft Hotel in the future.
The only down side is no restaurant or room service. I would like to see more of a selection of food at the "grab and go".
March 5, 2014
Rated 2 out of 5 by ConferenceTCCE Did not live up to expectations
It was a cold night in Dallas and the room was freezing. The temperature control said 80, but I was freezing throughout the night, and there was not one spare blanket in the room, despite many drawers and shelves.
In the morning, finally got to take a hot shower and when I reached for the bath towels, found they were like sandpaper. Literally, they were the hardest, scratchiest towels I have ever handled.
February 28, 2014
Rated 3 out of 5 by me1227 President
Was not able to check in until 5pm. Dirty bra found under couch in room. Meeting room was too warm and no toilet paper in the meeting room level on all three mornings. We asked for more and not replaced. When others in my group checked in they rec'd a $10 voucher for refuel station for each nights stay. I rec'd none.
February 28, 2014
Rated 3 out of 5 by EReed Hu
My last night was horiable. I shouldn't be charged for the last night. Left early the last morning because there was a party in the lobby then brought the party to the forth floor elevator area. Guest were smoking and they were extreamly loud, Me and my wife did not sleep well at all. Also, had to run the water for 15 minutes before it got warm enough to take a shower.
For below, I will not reccomend anyone to stay
February 25, 2014
Rated 2 out of 5 by Igni Pleasantly Surprised
I was pleasantly surprised when I arrived at the hotel. Since I wasn't able to get the room at the original hotel and had never heard of the Aloft, I was unsure of what I was getting. The rooms are very spacious. I loved having a seating area.
February 24, 2014
Rated 2 out of 5 by mavenger Expected a lot more
For the $$ this was a disappointment. Rooms had comfortable accommodations but was lacking in some of the simple things. No TV listings, no information on facility features, no information on nearby sights, or restaurants. On first night, went to take shower and had no hot water. Called the front desk and was told to let it run for about 15 minutes and it should work. It did, but that seems like a huge waste. Room temperature never seemed to remain constant.
February 19, 2014
Rated 4 out of 5 by JG712 Nice property
First time stay at a Aloft property- impressed, like the concept,very low key. The eniter staff were friendly and helpful.
February 17, 2014
Rated 4 out of 5 by membloom Very disappointed in your "green" guise.
I loved the hotel. Justin, Thomas and Meredith were over the top in terms of professionalism, courtesy, helpfulness and friendliness. I was most impressed with them. I was also most impressed with the hotel. Great history and great conversion. I used to travel 50 weeks/year and stayed in all the 5 star hotels in the US and many in Europe. This hotel ranks up there in most regards. HOWEVER, I was totally tainted by your "green" program. As I said, I used to be a frequent traveler and most hotels now have a green program. No incentive just asked to be green by not getting clean sheets and towels. However, maid service is still offered. By offering a $5 coupon which likely equates to $2 or $2.50 in your cost, you are saving 10 times that amount or more by not providing maid service. Not emptying the trash. Not cleaning the rest room and shower. Not restocking the coffee. I was quite appalled that you would pretend to be green while it is clear to me that your pure motivation is saving costs.
February 10, 2014
Rated 5 out of 5 by PromoGuru Staff made this stay GREAT
Although the property and the room was great, the staff, especially Karla made our stay fantastic. I will stay here on all trips to Dallas in the future. Food was great, bartenders were great, room was clean and again, the staff service exceeded our expectations.
February 8, 2014
Rated 2 out of 5 by dj07 Not worth the price.
Poorly designed lighting in the room.
No office space, uncomfortable and lack of seating.
Appliance in refrigerator didn't work.
February 7, 2014
Rated 3 out of 5 by WFMKirby Not the best Aloft, but still good
I frequent the Aloft hotels in Texas and while the Dallas Aloft is my favorite from a room aesthetic withe the exposed brick and large rooms, it leave a bit to be desired when it comes to amenities. I was told there was no shuttle, we were given a parking ticket within 15 minutes of arrival while we were checking in and on a long business trip when needing food delivery, there are not many options.
The staff took care of our needs but I just expect a bit more from these hotels.
January 22, 2014
Rated 4 out of 5 by nanxyu75 Family at Aloft
This was a very comfortable setting for taking our adult daughters on a special weekend. We were able to get 2 adjoining rooms which were comfortable. Very modern decor but spacious rooms.
January 20, 2014
Rated 2 out of 5 by Sdk85 A less than happy New Years
My boyfriend and I decided to have a staycation for our NYE. We arrived around 5 pm, checked in without issue and proceeded to our room. We've stayed at the Aloft in Houston and loved it, which drove our decision to book with the same hotel in Dallas.
Anyway, we decided to go out for dinner. Around 8:30 we returned to find that the parking lot had been taken over by a valet company. More than half the lot was conned and reserved for party goers at the hotel. Let me add that we had no idea nor was there any mention at check in about a NYE party that night. We waited for 15 minutes to get to the attendant, showed our parking pass & then he explained that parking for hotel guests was at capacity. He allowed us to try finding a spot but to no avail. After driving around for another 10 minutes, my boyfriend decided to go in and speak to hotel management. No managers made themselves available and staff seemed to not care, telling him they didn't own the parking lot and to figure it out. The hotel charges $10 for parking but we were forced to pay out of pocket for overnight parking. It's not much but the fact that the hotel and valet company didn't appear to communicate or coordinate very well was extremely frustrating.
When we paid to park further away from the hotel, I approached the desk and spoke to an employee and explained how long it took us to park, the inconvenience and frustration. As I'm speaking to him (calmly and respectfully) they guy throws his hands up like "what do you want me to do about it" ... He said they wouldn't charge us for parking. By the way, it's funny they can charge guests for parking when they don't own the lot...
It was almost 10pm before we could get back to our room thanks to the long lines at the hotels 2 only elevators.
We were both aggravated but relived to get to our room. We expected there to be some disturbances outside the room (drunk party guests and etc) but the guests in the room next to us we're HORRIBLE. About 4 or 5 women were in a heated argument, cursing, throwing things, at one point it sounded like a fight even took place. This went on until 2 am. And the lovely ladies resumed their fight early the next day around 8:30 am. We never bothered to call the front desk, anticipating we would be met with the same disregard and disrespect from earlier in the night.
At one point I considered the hotel for a possible wedding venue in the future. After this, there's no way. We couldn't wait to leave and we won't be back.
January 2, 2014
Rated 2 out of 5 by Mark32 This hotel needs a lot of work
Staff was only semi friendly and fairly passive towards their job. Shower in room was unsightly with moldy and missing caulk and grout.
Heater did not work well and the vent rattled when heat was on, making it hard to sleep.
Was not told that there was a large party of about 200 young men on saturday night. Music very loud again making it hard to sleep. Overall this hotel has minimal services and average standards.
December 17, 2013
Rated 5 out of 5 by boldyetshy Comfortable and Style
It was a great experience. A very friendly and helpful staff. Beautiful facilities. My room was very comfortable and I love the style. It feels more like being in a stylish flat than a hotel room. It was a great get away.
Just a few minutes away from the House of Blues Dallas where I went for a concert.
December 13, 2013
Rated 2 out of 5 by seanmac123 Hotel Fitness Center
There are some other deficiencies the hotel has on a regular basis (e.g. elevator interior and wait time, SPG recognition, keys not working, lack of transportation service), but my key gripe today id the fitness center. The equipment is abysmal! The cable machine has broken Plexiglas protectors, the pin is bent. The bench is loose and wobbly. Only 1 out of the two elliptical machines work properly. The TVs only operate occasionally and even then the signal is grainy and unclear. Someone should walk that facility, piece by piece. It is an embarrassment to the hotel.
December 12, 2013
Rated 5 out of 5 by keoki9854 Staff really made an effort...
Three days without power at home due to weather issues, and I needed a local hotel for a change. As a frequent traveler, I expected just another stay, but the staff really tried to be flexible, offering to let me check the power situation at home before extending the stay another night. The Aloft Suite was comfortable and fun - not just another boring room, the snacks were affordable, and the lobby bar was active.
December 9, 2013
Rated 4 out of 5 by Norm2312 Overall nice hotel
The hotel is in a very old building which has been converted to a very modern hotel. The staff is very nice. The rooms are large. My only complaints were that the rooms are dark because of lack of ceiling lighting and the food is plain awful. Don't order any prepared food, e.g. Sandwiches, omlettes etc. or you'll be upset that you wasted your money.
December 7, 2013
Rated 5 out of 5 by LoveDallas Dallas Aloft Nov 2013
I enjoyed my stay at the Aloft in Dallas. The room was extremely clean, the beds were very comfortable, with super pillows.
November 25, 2013
Rated 5 out of 5 by CindyBob perfect
Loved the historical information about the building in the room. We used the hotel for a convention for teenagers. Teens inspire fear in many hotels, but the Aloft was very gracious and accommodating. The staff met the kids with high expectations which my students returned in kind. Many of my kids have never been to a hotel before and they were enchanted. The "cool" factor of the hotel was delightful. The location was PERFECT. We were in Dallas for the 50th Anniversary of the JFK assassination and hotel was directly across from a wonderful park. I only wish I could have used one of their many conference rooms for our last meeting with the students before we left. But the price was ridiculous for use for one hour. $200. Luckily a guest suite used by my kids was large enough for the meeting, we just had to sit on the floor.
November 25, 2013