Rated 2 out of 5 by ConferenceTCCE Did not live up to expectations
It was a cold night in Dallas and the room was freezing. The temperature control said 80, but I was freezing throughout the night, and there was not one spare blanket in the room, despite many drawers and shelves.
In the morning, finally got to take a hot shower and when I reached for the bath towels, found they were like sandpaper. Literally, they were the hardest, scratchiest towels I have ever handled.
February 28, 2014
Rated 4 out of 5 by InsuranceMan Best Value In Downtown Dallas
My wife and I just returned from a wonderful stay at the Dallas Aloft Hotel. We stayed in one of the larger suites on the 7th floor overlooking the park and the convention center.
If you're looking for a great value and something different, this great modern hotel is the place to stay. And when I say value, I don't mean cheap. From the lobby, it's paintings and decor, to the pool area, and the room itself, everything has a cool vibe and layout.
This was not a big deal, but the bed was a litte stiff for my liking. I'm a soft bed kinda guy. However, I still slept just fine. There is an area by the customer service desk where you can purchase snacks. The food is pricey, however, our chocolate cake hit the spot one night.
We look forward to coming back, but bringing the kids next time.
December 14, 2011
Rated 5 out of 5 by Austonian Favorite aLoft in the Network!
All-around fantastic hotel with edgy, well thought out design.
Three aspects of hotel I enjoyed:
1) Room Layout: The room was an actual loft-type room with exposed concrete columns high ceilings, etc. in a historic building.
2) Décor: Designer furniture by Herman Miller, Eames, lamps by Pablo Pardo, etc… Very nicely done, aLoft!
3) Location: Plenty of easy-access parking. You���re close to downtown, convention center and I-35 (for those who are just stopping in for a night on your way through town)
September 13, 2012
Rated 5 out of 5 by farmersm great location and staff to match
My wife and I took a few weekdays away from our "life" just 20 miles from the Hotel for a "getaway". Hotel had easy access from parking and minutes from our restaurants we had selected, A short drive (or walk) to the Perot Museum, Klyde Warren park, Nasher Sculpture Centre, and many more attractions. Just what we needed and the staff was a 10! Thank you to the GM for a great time in your refreshing Hotel and to the young man J that assisted us at our check in, snack bar needs, and check out @
April 23, 2013
Rated 5 out of 5 by Travelingforbizwithkids Tremendous staff
Although aloft is a hip and comfy hotel our stay with two small children was fabulous. Location was ideal, check in was quick and easy, the food and libations were fresh and convenient and the staff was super helpful considering I was juggling lots of luggage and the kiddos, they even allowed me a little extra time to check out since we are a traveling circus. The only downside was that the (awesome looking) pool was not heated = no play time for the kids or me! No microwave in the room.
February 15, 2013
Rated 3 out of 5 by Tigerztj1 Booking Experience
I booked a room for a co-worker over the phone using my credit card info. They told me I was going to receive a fax for the payment info. I received an email instead. I then followed the instructions on the email to complete the payment form and got the confirmation. When my co-worker arrived they told her that they never received the payment form from me. I called them and spoke to a lady who found the payment form that I submitted via email/on-line. Then they couldn't add in the parking fee with me giving them approval to do so and charged my co-workers card instead. At checkout they proceeded to tell my co-worker that they would email me a receipt. The only thing I received was an email that said, "Thank you for staying" and a survey link. I will never have another co-worker stay at this hotel!
March 19, 2013
Rated 5 out of 5 by rjkrjk the bronx
not exactly what i expected but the building was very clean even though the first impression of the room was utter shock. forgot to look at lobby due to it was so late in the beginning. after acclimating to the unfinished finished aspect of the rooms, lobby and hotel (100 year old building utterly updated) the stay was fine and the building was very clean and so were the rooms. takes some getting used to. a straight person would have been kicked out on this redesign session just sayin.
April 14, 2013
Rated 4 out of 5 by Andrewb1016 Overall Great!... With a few exceptions
The hotel looks AMAZING!! The staff was great! The guy at the front desk upgraded us to a suite! I would stay here again for sure! There were a few little things that were annoying. A light was about above on of the beds, no biggie but there isn't much light in the rooms at night. The shower had a little mildew in the corner, and the shower handle in the shower was loose but again nothing major! I would stay here again any time I am in Dallas! Walking distance to a ton of fun stuff!!
March 20, 2013
Rated 5 out of 5 by Grover7445 Best hotel experience in a long time
This hotel had the class that I expected, but it wasn't so over the top that it felt formal or stuffy. The architecture was inspiring and functional. The hotel staff had an exceptional air of superior hospitality that I have come to expect from the Starwood family of hotels. Michelle at the front desk was one of the best representatives for this hotel and the industry that I have seen in sometime. Management should be praised for their leadership and training at this hotel.
September 1, 2013
Rated 5 out of 5 by CindyBob perfect
Loved the historical information about the building in the room. We used the hotel for a convention for teenagers. Teens inspire fear in many hotels, but the Aloft was very gracious and accommodating. The staff met the kids with high expectations which my students returned in kind. Many of my kids have never been to a hotel before and they were enchanted. The "cool" factor of the hotel was delightful. The location was PERFECT. We were in Dallas for the 50th Anniversary of the JFK assassination and hotel was directly across from a wonderful park. I only wish I could have used one of their many conference rooms for our last meeting with the students before we left. But the price was ridiculous for use for one hour. $200. Luckily a guest suite used by my kids was large enough for the meeting, we just had to sit on the floor.
November 25, 2013
Rated 5 out of 5 by Chrismcl AWESOME STAFF!!!
I travel a lot for work and have stayed in many different hotels across America. However, the staff at your hotel went over and approve for myself and my team. My stay covered a 7 day span and each day I felt welcome, supported and energized due to your staff.
March 13, 2014
Rated 3 out of 5 by oldfashion Too modern for me
The hotel was very clean and the staff were excellent. However, the ultra-modern motif was not for me. - the closet was a curtain, the entrance was through the bath, there was not a place to sit and view the tv - with the exception of the bed. The TV was high def and had a great picture. The bed was a medium thick mattress on a piece of plywood - no box springs. I also did not appreciate the way guests let their animals (dogs) roam the lobby while not on leashes,
October 31, 2013
Rated 4 out of 5 by leehea Aloft Dallas
TV inexplicably stopped working; Showtime and other channels were not "authorized" to work; I kept getting kicked off WIFI; The shower had a wonderful window but was covered up by an awful shade. I understand the need for privacy in a shower but there are much better ways to let in light but not let anyone from the outside be able to see in.
A little TLC is needed on the technical issues and design details - otherwise this is a great place to stay while in Dallas.
October 7, 2013
Rated 4 out of 5 by tallsteve Unique Styling, Huge Rooms
I ended up with a corner suite which was the biggest hotel room I've ever stayed in. The furniture was kinda funky but functional- except for the lack of any dresser drawer space.
The only drawback to this hotel is the lack of a restaurant.
March 13, 2014
Rated 2 out of 5 by Spectrum2012 Needs improvement
We usually like staying in the Aloft hotels. The downtown Dallas Aloft needs to change a few things. Our hallway smelled like smoke, our room wasn't cleaned by 4:30 pm when we returned from our outings, our peep hole was broken, Three times, when we returned to the hotel, the cleaning people had left our room door open. The only ice machine is in the lobby and it was broken. They did give us some extra points for the inconviences, but we will not stay there again.
July 9, 2012
Rated 3 out of 5 by srgilber Needs some work
The Dallas aloft is nowhere near as nice as the Chicago aloft. That said it was ok. The bar area needs more staff and better furniture.
March 20, 2014
Rated 2 out of 5 by Bry46 Nonrelaxing stay
Staff was excellent but not enough to make my stay enjoyable. The rooms are small and can accommodate 2, maybe three nights of a visit due to lack of storage.(I say this based on a stay for 2 people.) When I visit a hotel I expect it be to a place I can wind down away from the hustle of the world. My stay consisted of some elaborate concert in the lobby for two of my 3 nights. Gimmicky and I personally can't accept the hassle aspect enough to consider a return.
October 28, 2012
Rated 3 out of 5 by me1227 President
Was not able to check in until 5pm. Dirty bra found under couch in room. Meeting room was too warm and no toilet paper in the meeting room level on all three mornings. We asked for more and not replaced. When others in my group checked in they rec'd a $10 voucher for refuel station for each nights stay. I rec'd none.
February 28, 2014
Rated 3 out of 5 by kevbot Building is a gem
1. The hotel is built in what looks to be an old warehouse which makes for a unique experience compared to most other aLofts.
2. The lobby is large, open and has ample seating.
3. We stayed in a suite (using a suite night award) and thought that the old brick walls, high ceilings, and great views from the large windows made for an all around great room experience.
4. For platinum members the breakfast amenity is very generous. Everything we chose for breakfast, including hot prepared options were taken care of by the front desk.
1. My wife and I are in our twenties and always enjoy the lively bar/lobby scene of most aLofts however some patrons were extremely drunk and made things uncomfortable. On the elevator ride back to the room my wife was propositioned by a group of guys who clearly couldn't hold their alchohol.
February 18, 2013
Rated 4 out of 5 by Michie Staff above and Beyond
I had a great experience at the Aloft Hotel. Very accommodating staff helped find great places to eat with vegan options! Carly went above expectations helping me with needed copies for a early meeting! The only thing holding me back from a 5 star rating is the "signature" smell of the lobby. The scent is pleasant and clean - but way too overpowering resulting in a migraine if I spent more than a few minutes in the lobby. I highly recommend this hotel!
February 21, 2012
Rated 2 out of 5 by Alegna4444 Poor attention to most important detail
I was scheduled and confirmed for a late checkout and was given verbal confirmation when I checked in. I put the do not disturbed sign (shhhh....somebody might be asleep sign) on the door that night before I went to bed. Despite these measures, the next morning, housekeeping staff and even a member of the management team knocked on my door 5 times total over a 4 hour period while I was sleeping (the reason for late check out is that I am a night shift worker and was sleeping in preperation for work that night. When I walked out of my hotel room, 2 housekeeping staff were outside of my room waiting for me so they could clean the room. I felt rushed out of my hotel room and when I brought it to the front desk attendant he didn't seem the least bit concerned. I'm very disappointed as I have stayed at numerous Aloft's around the country.
February 22, 2013
Rated 4 out of 5 by Frank73 Enjoyed this hotel
We attended the Mary Kay Seminar in July 13. The staff, facilities and location were all excellent. The staff were all very friendly and efficient in their jobs. The hotel was modern and youthful and we enjoyed the ambiance. The location for the Dallas Convention Center was ideal (just across the street). It was also good for easy access to the fun West End of Dallas and Dallas freeways. Would certainly visit here again and would recommend the hotel.
August 11, 2013
Rated 4 out of 5 by Lola10020 Pleasant Surprise
This was my first time staying at an Aloft Hotel and I was pleasantly surprised. I would definitely stay at an Aloft Hotel in the future.
The only down side is no restaurant or room service. I would like to see more of a selection of food at the "grab and go".
March 5, 2014
Rated 5 out of 5 by TravelGuy Wow, 5 star experience
Surprised is the best word I can use to describe my stay. Excellent staff, fresh interior, nice/goodly sized room and easy to get to all describe what I thought was a more reasonably priced offering from SPG. This Aloft has suites too. Parking could be better if I had to complain about anything. Because there isn't a rating for 'parking', they get 5 stars. GJ guys.
PS I love the beds here and they have the Bliss amenities which are excellent.
June 12, 2013
Rated 5 out of 5 by tpro Great location, very attentive staff
This hidden jewel is a perfect place to stay if you want to opt out of the mega hotels in the area. Great location across from Pioneer Park and a block away from the Dallas Convention Center. Nighttime views are outstanding. Rooms are sleek and modern, but set in an old building... a perfect mix of old and new. Staff was welcoming and accomodating. Check in and check out were smooth and easy. My only complaint was a gentle shower pressure.
November 22, 2011
Rated 2 out of 5 by Mark32 This hotel needs a lot of work
Staff was only semi friendly and fairly passive towards their job. Shower in room was unsightly with moldy and missing caulk and grout.
Heater did not work well and the vent rattled when heat was on, making it hard to sleep.
Was not told that there was a large party of about 200 young men on saturday night. Music very loud again making it hard to sleep. Overall this hotel has minimal services and average standards.
December 17, 2013
Rated 5 out of 5 by keoki9854 Staff really made an effort...
Three days without power at home due to weather issues, and I needed a local hotel for a change. As a frequent traveler, I expected just another stay, but the staff really tried to be flexible, offering to let me check the power situation at home before extending the stay another night. The Aloft Suite was comfortable and fun - not just another boring room, the snacks were affordable, and the lobby bar was active.
December 9, 2013
Rated 4 out of 5 by Dozer This hotel is in a great location
The hotel is in a great location for anyone attending a event at the convention center
March 13, 2014
Rated 2 out of 5 by Igni Pleasantly Surprised
I was pleasantly surprised when I arrived at the hotel. Since I wasn't able to get the room at the original hotel and had never heard of the Aloft, I was unsure of what I was getting. The rooms are very spacious. I loved having a seating area.
February 24, 2014
Rated 3 out of 5 by derrick1234 not satified
When I arrived at the hotel, the staff took about 15 minutes trying get the "key maker" to work. In addition the phone line was down so there was no wake-up call. The next morning I had to wait 15 minutes for a taxi since I could not call the conceirge ahead of time on the phone. I stay at nothing but Starwood properties throughout the world and this was one of my worst experiences. I suggest a technology upgrade.
August 27, 2013