Rated 5 out of 5 by RCP46 Location, Location, Location
This hotel could not have been better located for our meeting in Dallas. The staff was friendly and responsive. The room was excellent in every regard.
August 6, 2014
Rated 4 out of 5 by Balto1 Unique approach to hotelery
Recycling an old building in the center of town is an excellent concept. Design is good if a little "industrial." Reminded me of the spare style of some new Swiss hotels. However, there was suffiicient separation between the shower door and wall that quite a bit of water wound up on the floor each day and without maid attention (see below), there was no one but me to sop up the water.
The incentive to "be green" and reuse towels, etc., was taken to an extreme. No one came in to make up the bed during a 3-day stay. No one replaced in-room coffee. I'm ok with reusing towels, but I do expect some attention to the room.
August 8, 2014
Rated 5 out of 5 by ccandy Great Hotel
I took a picture with a celebrity!!
August 15, 2014
Rated 4 out of 5 by Zigs14 No frills hotel with fun vibe
Cool funky hotel, interesting layout. Unfortunately bed was not particularly comfortable (no box spring might have been part of issue) and shower lacked water pressure and didn't readily get hot enough. Still, a clean hotel and spacious room at this price point and location isn't nothing.
August 13, 2014
Rated 5 out of 5 by Kumasi This hotel has a great location
The style of the hotel was pleasantly different and staff was always courteous and friendly! While there was no restaurant, the location made this a non-issue. Great restaurants and fast-food establishments are all within a short walk from the hotel located around Main Street and the West End. The plazas and streets around the hotel are inviting green spaces for walking and public rail and bus transportation are easily accessible. The $10-per-day adjacent parking was convenient as well.
August 4, 2014
Rated 4 out of 5 by SpringMissy Convenient and efficient
The ALoft is especially convenient for activities at the Convention Center. Wonderful!
Staff was courteous and always friendly.
Our room was a king room and I am always amazed at the efficiencies built into the room! This year, the room had a dresser! YAY! So helpful for multiple day trips.
My only "complaint" would be the noise which filtered into our room from a suite adjacent to ours. It did cost us many hours sleep as we listened to the women next to us talk and laugh as if they were shouting across a parking lot to each other.
July 31, 2014
Rated 3 out of 5 by tmart cool hotel but staff was unhelpful at check in and check out.
The staff who checked my family and I in were unhelpful, couldn't find my SPG number, wouldn't allow the room to link to my account and overall made the experience a nightmare. The only reason I would still recocmend the hotel is because the hotel itself was very interesting styled, and one staff member (I don't recall his name but he had curly dark hair and looked younger) was awesome. He linked my account with just the number, then told me it wasn't showing up as platinum but he would adjust everything and take care of it for me. He also apologized for my check in difficulties. When it came to check out I went down in the morning to check on what time (as platinum I know it should be late) we needed to leave by, the staff again said I was in their system as 'preferred' and it was a pain straightening it out. Their system needs to be updated to reflect current statuses. I've been platinum since early this year so there never should have been a problem connecting to my account.
August 4, 2014
Rated 1 out of 5 by josh10x Room infested with ants
I was staying at this property for over 25 days and within the first week came to find out that my room was infested with ants. They were all over the area next to my bed and crawling through all of my clothes (of which I had a lot).
The hotel staff was quick to move me to another room, but not so quick to get all of my clothes cleaned for me and the rest of my personal effects moved to my new room. All told it took about 3 days before I was completely relocated.
Some of the staff was helpful, some were downright rude, even in the face of this pretty glaring issue.
Aside from the bugs, I had toilet problems in my new room, my room was not consistently turned down (sometimes there would be bottled water and fresh towels, sometimes not. Never any new soap or other items, even after weeks of staying there).
The elevators are slow, there's no room service available anywhere in the hotel, and if you bring your own food/drinks back to the hotel there's really no space to eat/drink with your friends or colleagues.
All-around I had a mediocre to poor experience at best. Bottom line, the customer service was wildly inconsistent and not something I should have to think about as much as I did on such a long stay.
August 4, 2014