Rated 1 out of 5 by Bw3293 Staffing
We had a group block and not 1 person was able to walk in and not wait for their room. Most waited up to 2 hrs past check in time of 3 o'clock. Then instead of checking in 1 person after each room was cleaned, the housekeeping and front desk staff waited until all the rooms we needed were cleaned and tried to check in everyone at once. The hotel is responsible to clean the rooms and have them ready. We were told that you were short in house keeping and were sold out the night before. It doesn't matter if it were a staffing shortage or not working efficiently, the outcome was still a lobby full of tired parents and kids that we're not given the treatment they were promised. Your establishment will not be an option in the future.
July 21, 2014
Rated 5 out of 5 by Nichole1020 Great staff
This was my first time staying at Aloft, and I must say I was very impressed. It's a very visually stimulating hotel and the staff alone made the stay better. Mike greeted us and made an impression. Being from Plano, he advised that he could make a recommendation to a restaurant that could have changed our lives (talk about confident). Next time we know to ask him about great restaurants in the area BEFORE venturing out. The room was spacious and in order (as expected). The only downfall was that we had to go to the front desk for ice. Other than that, pleasant staff, clean and reasonably spacious rooms and a nice selection of snacks, wraps, coffee and cake in the lobby.
I enjoyed my stay so much so that I joined the SPG before checking out.
May 29, 2013
Rated 3 out of 5 by stevowashere disappointed
The main reason I stay at Aloft is due to the healthy meal/snack selection and the gyms. I stayed here a year ago and mentioned some equipment in the gym that was in disrepair. This time, it was not only the same but worse. For the flag ship, this is disappointing and will make me reconsider the next time I am in Plano.
July 21, 2014
Rated 4 out of 5 by jh5845 Pretty Good
- Friendly Staff
- Great Maid Services
- WIFI is garbage (they are working to update it)
- Wine selection is terrible
- Bar food is meh
- Active lobby and bar most nights with your average mix of travelling type people who can't justify luxury bookings. You'll find the Indians here, not as many Chiefs
-Very Close to Shops and Legacy
July 18, 2014
Rated 2 out of 5 by wayneg the hotel needs lots of improvements
i would rate this place a zero . hotel had dogs in elavators wandering all over the inside of hotel and furniture . what about people who are allergic to pet hair. the hotel hosted a softball tournamet for girls 18 and under then that weekend catered toa birthday party for a forty year old . of course the kids had to go through the lobby where the party was being held with alcohol and lewd dancing. what in the world was this manager thinking
July 14, 2014
Rated 5 out of 5 by Gabriel19 Great for business travel
Hotel is clean, has everything you need and is convenient to a number of businesses and Legacy Town Center. I
July 19, 2014
Rated 5 out of 5 by SHBBoston Going Above and Beyond
I travel often and I was just touched by the level of friendliness and service from the Aloft Plano. In the morning I was able to get a great breakfast wrap that was quick and sent me off to start my day. The great surprise is the above and beyond service. I lost my ride one morning and the staff (specifically the Manager) drove me to work because I missed the shuttle bus by 3 minutes. Now that's service!
July 12, 2014
Rated 3 out of 5 by henry20 Limited seating and closet space.
For single business traveler it would be OK.
The air conditioner was very noisy, especially at night.
There was only 1 chair and a bench that also had a suitcase on it
July 16, 2014
Rated 5 out of 5 by Capricorn23 Amazing style and comfort
The Aloft Plano has a clean and modern style. The bed was comfortable and the gym had top of the line fitness equipment. The staff was very helpful and suggested great places to dine. The Aloft Plano lived up to the W Hotel class and style. I can't wait to stay at the Aloft Plano on my next visit to Dallas.
July 10, 2014
Rated 4 out of 5 by lhm1212 Convenient for business
Calm, Convenient for sleep and stay.
July 13, 2014
Rated 2 out of 5 by kelly66 Not what I expected
I requested 2 queen beds when i registered. But was given 1 king - no other rooms available.
The king bed was those mattress/box springs combo and was like sleeping on a childs bed (terribly uncomfortable).
Had to use an air up mattress since we only had 1 bed for 3 people - air mattress kept going flat during the night.
Staff was friendly but only mildly helpful.
June 30, 2014
Rated 2 out of 5 by jill82 Very disappointed
I needed to get away for a couple of days and get a couple of good nights' sleep, so I decided to check out the aloft in Plano. The staff was very friendly and the room was nice, I guess. It was smaller than I thought, but that's ok. I had one issue that I mentioned to the girl at check out. The comforter that was on my bed was stained. I took it off the bed when I got in so I didn't notice until I threw it back on the bed as I was leaving. It wasn't just a small stain, it was a large YELLOW stain right at the top of the comforter. I received a profuse apology from the front desk and was told management would call me, but I haven't heard from them. I don't expect anything, I just won't be recommending this hotel to anyone. There's a lot of good going for the hotel, but that was just a deal breaker. How gross.
January 16, 2013
Rated 4 out of 5 by TheATLMac Great Staff Is the True Value Add
I've stayed at an aloft once before, I wasn't impressed. This visit, the staff and their proactive commitment to customer service, turned me into a true believer. They were courteous and friendly. They made me feel like a guest. Hats off to Christina in particular. When I had a question about the printer, she went out of her way to help.
The room was well laid out. The bed was comfortable and the workstation, well it worked for me.
I thought amenities near and at the hotel were a little sparse. I prefer to walk to dinner or have dinner in the room. There are a few nice restaurants within a five or ten minute drive of the hotel but nothing I could grab on the way to the room. Also, I missed catching a room service meal while I work.
Bottom line: The people who work at the Aloft in Plano make what would have been an average stay, a great experience. Next time I'm in Dallas, I'm staying at the Aloft.
June 28, 2014
Rated 5 out of 5 by Ehut Weekend Stay
Great location, fantastic service and comfortable amenities. The bed was great, enjoyed the personal touch of the staff and the XYZ bar design. Thank you Aloft Plano for a memorable stay. I will seek out the aloft hotels wherever I travel
July 1, 2014
Rated 1 out of 5 by g729 Extremely Cold Room
Poor insulation and a very tall ceiling with no circulation fan made for an extremely cold room. The heat pump could not extract enough heat from the frigid outside air to heat the room.
There was no timer to turn on the heat prior to our return to the room each evening, after being gone all day. The room was in the 40s when we returned.
After two days, my wife and I both were sick.
The egg muffins were tough and over cooked.
January 18, 2013
Rated 5 out of 5 by Kent14 Good location and value for the business traveler!
I appreciated the business traveler-friendly staff and amenities at this hotel and will plan to stay there again.
June 29, 2014
Rated 5 out of 5 by thedukes2000 Plano Aloft staff is tops
really like this hotel. I prefer Aloft size, and folks at this hotel are best (albeit most Aloft folks are good.) Had issues with TV feeds on several occassions, as well as phones. But think they were upgrading,
April 20, 2013
Rated 5 out of 5 by LMG32 Awesome
This hotel was awesome. They made my birthday weekend super special for me!!!!!
November 24, 2012
Rated 4 out of 5 by SWord1 Very modern
Very modern decor. Comfortable and honey feel.
June 23, 2014
Rated 3 out of 5 Cute Hotel
We already recommended this hotel. First off, it was the easiest location to find. It was exactly where map quest said it was and check in was extremely easy. The staff was very efficient and friendly. However, when we walked in to our room, we were immediately disappointed. The bed looked like someone had just rolled out of it. I'm assume its from the type of comforter they have on it, I just think the maid could have used more effort to make it look more presentable. I have the room 2 stars for comfort because we couldn't get the temperature exactly right. It was either too cold or too humid in the room. I wish the hotels would always put more then 2 towels in the hotel room when a couple is traveling. They should already know that women typically use 2 towels; one for their hair which leaves the husband with a wet towel or vice a verse if he showers first. I coughed the entire time we were in the room and finally figured out it was probably because of the hole next to the a/c unit. I could clearly see the amount of dust built up on the pipes and while we were lying down on the bed, as showe were looking up, we could see they black dust in the cracks or mold build up in the ceiling above our head. We brought our bathing suits in hopes of using the pool. We felt the pool was way too small for the size of the hotel, so we passed. Because of the staff being excellent, we would come back. I didn't appreciate being charged for coffee in the lobby when all other hotels offer coffee complimentary in the mornings,
August 20, 2012
Rated 3 out of 5 by unhappy128647 NOT HAPPY
Checkout time is 12, but we happened to have a worker barge in our room at 9am. WHY? To see if we are still in there was his excuse. Complained to management - they say "they are suppose to knock 3x" before entering and "they will talk to them". All I heard was the security latch catch HARD - no knocking or someone saying anything while opening the door. RIDICULOUS. WHY have a checkout time if you are going to barge in on your customers anyway??? Management was poor this day. VERY disappointed.
December 6, 2012
Rated 3 out of 5 by Dallasforbusiness Aloft Experience
The beds were hard and the pillows huge and lumpy. There is no place to unpack your items, so when staying for a week it's hard. No ice machines is inconvienant. Didn't enjoy coming in and carrying my purse, laptop bag and then adding a bag of ice. Very noisy while I was there. I was awaken 3 nights during my 5 day stay. Didn't like my room hot upon my return each day. Don't turn the a/c off after housekeeping comes when you are staying 5 days.
May 27, 2014
Rated 1 out of 5 by uphappy1 Staff was rude
I checked in at 1:00 am and was offered a free breakfast for the stay. When I was refused for free breakfast in the morning, I alsed for the manager. The asistant manager came over and said: You are not event a gold member, there is no free breakfast for you.
I was on business travel. Honestly free or not free it did not make any difference. But the assitant manger was out of line rude. Tis hotel is will never be my chooice again in SPG stay.
May 27, 2014
Rated 3 out of 5 by bjean Bad room odor
This could be a great hotel except for the terrible room odor. Bed linens, pillows and towels all had a bad smell.
I REALLY DO NOT like to wake up smelling like someone else!
June 8, 2014
Rated 5 out of 5 by JayCAGuest Modern and Comfortable
I really enjoyed my stay. Great staff. Comfortable rooms with great amenities.
June 9, 2014
Rated 3 out of 5 by TBird77 Please purchase new mattresses. Ouchhhh!!!
For the most part the hotel was clean and the staff was great. Unfortunately, the mattress was terrible. The bed was hard as a rock and impossible to get even minimal sleep. If that is addressed I would definitely return. If not I would probably have to reconsider my next stay.
May 27, 2014
Rated 3 out of 5 by LoCal2011 ok, but not what i exspect for the price.
The was my first time staying at a Aloft hotel. The room set up and layout was good. My only complaint is that the shower was nasty to say the least, there was mold in the corners and just a general dirty look to the tile with old soap on the floor of the shower. This dirty tile was also in the toilet area. Besides the toilet area and shower everything else was clean. The Bed was not comfortable at all. Besides these things the Hotel itself has great hip and modern feel to it. Check in was easy and the girl who helped me was very nice and polite. The free bottled water was nice as well.
July 1, 2013
Rated 4 out of 5 by Ralph3 Service
The front desk staff was responsive and very cordial. We appreciated that.
The young lady working the bar/lounge area on 5/17/14 could be much more responsive if she would come from behind the bar, leave the cell phone alone for a while and ask the guests sitting in the lounge area if they "needed anything else"...every once in while.
May 20, 2014
Rated 5 out of 5 by William4 Plano Staff
I would stay at this hotel again just based on the staff alone. Stephanie welcomed me at the front desk and was friendly and outgoing. She made me feel right at home. She recommended dining options to us and even asked about how dinner was the next day as we walked back in. I felt like a friend and not just another hotel guest. I truly appreciated the friendliness and the recognition.
I was also able to have the opportunity to spend an evening at the bar chatting with other guests and being served by Jessica. She too was very friendly and efficient. I have never felt so at home in hotel. These ladies were helped make the trip fly by. The next time I am in the Dallas area, I would go out of my way just to be able to feel so at home. I can't thank the staff enough for being such positive on my trip.
April 25, 2014
Rated 5 out of 5 by betortega Comfortable and nice hotel
I really like the experience to stay at aLoft hotel.
May 27, 2014