Rated 3.6 out of 5 by 39
Rated 1 out of 5 by Bw3293 Staffing
We had a group block and not 1 person was able to walk in and not wait for their room. Most waited up to 2 hrs past check in time of 3 o'clock. Then instead of checking in 1 person after each room was cleaned, the housekeeping and front desk staff waited until all the rooms we needed were cleaned and tried to check in everyone at once. The hotel is responsible to clean the rooms and have them ready. We were told that you were short in house keeping and were sold out the night before. It doesn't matter if it were a staffing shortage or not working efficiently, the outcome was still a lobby full of tired parents and kids that we're not given the treatment they were promised. Your establishment will not be an option in the future.
July 21, 2014
Rated 3 out of 5 by stevowashere disappointed
The main reason I stay at Aloft is due to the healthy meal/snack selection and the gyms. I stayed here a year ago and mentioned some equipment in the gym that was in disrepair. This time, it was not only the same but worse. For the flag ship, this is disappointing and will make me reconsider the next time I am in Plano.
July 21, 2014
Rated 4 out of 5 by jh5845 Pretty Good
- Friendly Staff
- Great Maid Services
- WIFI is garbage (they are working to update it)
- Wine selection is terrible
- Bar food is meh
- Active lobby and bar most nights with your average mix of travelling type people who can't justify luxury bookings. You'll find the Indians here, not as many Chiefs
-Very Close to Shops and Legacy
July 18, 2014
Rated 5 out of 5 by Gabriel19 Great for business travel
Hotel is clean, has everything you need and is convenient to a number of businesses and Legacy Town Center. I
July 19, 2014
Rated 2 out of 5 by wayneg the hotel needs lots of improvements
i would rate this place a zero . hotel had dogs in elavators wandering all over the inside of hotel and furniture . what about people who are allergic to pet hair. the hotel hosted a softball tournamet for girls 18 and under then that weekend catered toa birthday party for a forty year old . of course the kids had to go through the lobby where the party was being held with alcohol and lewd dancing. what in the world was this manager thinking
July 14, 2014
Rated 3 out of 5 by henry20 Limited seating and closet space.
For single business traveler it would be OK.
The air conditioner was very noisy, especially at night.
There was only 1 chair and a bench that also had a suitcase on it
July 16, 2014
Rated 5 out of 5 by SHBBoston Going Above and Beyond
I travel often and I was just touched by the level of friendliness and service from the Aloft Plano. In the morning I was able to get a great breakfast wrap that was quick and sent me off to start my day. The great surprise is the above and beyond service. I lost my ride one morning and the staff (specifically the Manager) drove me to work because I missed the shuttle bus by 3 minutes. Now that's service!
July 12, 2014
Rated 4 out of 5 by lhm1212 Convenient for business
Calm, Convenient for sleep and stay.
July 13, 2014