Rated 5 out of 5 by Nichole1020 Great staff
This was my first time staying at Aloft, and I must say I was very impressed. It's a very visually stimulating hotel and the staff alone made the stay better. Mike greeted us and made an impression. Being from Plano, he advised that he could make a recommendation to a restaurant that could have changed our lives (talk about confident). Next time we know to ask him about great restaurants in the area BEFORE venturing out. The room was spacious and in order (as expected). The only downfall was that we had to go to the front desk for ice. Other than that, pleasant staff, clean and reasonably spacious rooms and a nice selection of snacks, wraps, coffee and cake in the lobby.
I enjoyed my stay so much so that I joined the SPG before checking out.
May 29, 2013
Rated 2 out of 5 by jill82 Very disappointed
I needed to get away for a couple of days and get a couple of good nights' sleep, so I decided to check out the aloft in Plano. The staff was very friendly and the room was nice, I guess. It was smaller than I thought, but that's ok. I had one issue that I mentioned to the girl at check out. The comforter that was on my bed was stained. I took it off the bed when I got in so I didn't notice until I threw it back on the bed as I was leaving. It wasn't just a small stain, it was a large YELLOW stain right at the top of the comforter. I received a profuse apology from the front desk and was told management would call me, but I haven't heard from them. I don't expect anything, I just won't be recommending this hotel to anyone. There's a lot of good going for the hotel, but that was just a deal breaker. How gross.
January 16, 2013
Rated 5 out of 5 by Billger Great ambiance.
I go to my Corporate office at least twice a month. I travel at least 80% of the time so staying at the right hotel is very important to me. That's why I choose Aloft. It's convenient, friendly, quiet and very clean throughout. I highly recommend to fellow road warriors.
August 23, 2014
Rated 1 out of 5 by g729 Extremely Cold Room
Poor insulation and a very tall ceiling with no circulation fan made for an extremely cold room. The heat pump could not extract enough heat from the frigid outside air to heat the room.
There was no timer to turn on the heat prior to our return to the room each evening, after being gone all day. The room was in the 40s when we returned.
After two days, my wife and I both were sick.
The egg muffins were tough and over cooked.
January 18, 2013
Rated 1 out of 5 by Mark918 very poor customer service
I was very disappointed the customer service at this Aloft vs the one is Frisco is like night and day. The girl that tried to check me in didn't know how to use the compter and the guy that she was working with was more interested in the women in the lobby than trying to help her. I was then sent to a handicap room when I came back down they sent me to a room on the first floor which was okay except the light above the bed didn't work. I asked for a King but ended up with 2 queens but at that point was just happy to have a bed. i will not return to this hotel. I am still fighting to get my room charged e-mailed to me 2 days later.
August 9, 2014
Rated 3 out of 5 Cute Hotel
We already recommended this hotel. First off, it was the easiest location to find. It was exactly where map quest said it was and check in was extremely easy. The staff was very efficient and friendly. However, when we walked in to our room, we were immediately disappointed. The bed looked like someone had just rolled out of it. I'm assume its from the type of comforter they have on it, I just think the maid could have used more effort to make it look more presentable. I have the room 2 stars for comfort because we couldn't get the temperature exactly right. It was either too cold or too humid in the room. I wish the hotels would always put more then 2 towels in the hotel room when a couple is traveling. They should already know that women typically use 2 towels; one for their hair which leaves the husband with a wet towel or vice a verse if he showers first. I coughed the entire time we were in the room and finally figured out it was probably because of the hole next to the a/c unit. I could clearly see the amount of dust built up on the pipes and while we were lying down on the bed, as showe were looking up, we could see they black dust in the cracks or mold build up in the ceiling above our head. We brought our bathing suits in hopes of using the pool. We felt the pool was way too small for the size of the hotel, so we passed. Because of the staff being excellent, we would come back. I didn't appreciate being charged for coffee in the lobby when all other hotels offer coffee complimentary in the mornings,
August 20, 2012
Rated 3 out of 5 by LRR1 NO Shuttle anymore! :(
We were disappointed to find out that the complimentary shuttle doesn't run on the weekends anymore. That is one of the main reasons we stayed here and ended up having to get a cab.... We also have a wedding coming up and the bride was going to use the shuttle for her guests that were staying at the hotel since it's 4 miles away. Looks like we will be staying somewhere else along with the other 7 rooms where we can get complimentary shuttle service on a Saturday next month. The rooms are clean and fine for a one night getaway.
October 20, 2014
Rated 3 out of 5 by AM1984 An average experience
I took my girlfriend here to spend a relaxing and romantic Labor day together. The facility was very clean, with a very modern look, and I interacted with a few different staff members, all of which were VERY friendly and helpful.
It was nice, but I was expecting a little more as far as amenities. The "over-sized" shower was regular sized... which, needless to say, was disappointing for us as a couple.
They have a converter box to hook up HDMI and various other inputs to the tv, which was convenient, but ours was broken. I mentioned it to the staff and they were prompt in sending someone to the room to help us bypass the convertor box and get things working.
All in all, it's a nice hotel.
September 3, 2014