Rated 5 out of 5 by William4 Plano Staff
I would stay at this hotel again just based on the staff alone. Stephanie welcomed me at the front desk and was friendly and outgoing. She made me feel right at home. She recommended dining options to us and even asked about how dinner was the next day as we walked back in. I felt like a friend and not just another hotel guest. I truly appreciated the friendliness and the recognition.
I was also able to have the opportunity to spend an evening at the bar chatting with other guests and being served by Jessica. She too was very friendly and efficient. I have never felt so at home in hotel. These ladies were helped make the trip fly by. The next time I am in the Dallas area, I would go out of my way just to be able to feel so at home. I can't thank the staff enough for being such positive on my trip.
April 25, 2014
Rated 5 out of 5 by Robert350 Very Impressed
I am generally impressed by the quality of Aloft properties. The rooms are small, but they do not feel small as everything has a place, and they obviously put a lot of thought into how everything should lay out. I was very impressed by the staff and how my Platinum status was recognized. They filled my ice bucket every night and had a lovely treat in the room to greet me. This is above and beyond what I was expecting. I will definately be back if my travels take me again to northern Dallas. Thank you!
May 1, 2012
Rated 4 out of 5 by SWord1 Very modern
Very modern decor. Comfortable and honey feel.
June 23, 2014
Rated 4 out of 5 by Aloha2014 Fantastic Location
Every thing in the hotel met my expectations with the exception of the internet connection. The staff was excellent in their attempts correct the problem, however, we never really found a solution. I was told "thats just the way the internet is sometimes". Overall my 2 day stay was a great experience, and without question the location being across the street from tons of entertainment is awesome! If I am in the north Dallas area again anytime soon I would stay here ; )
September 13, 2013
Rated 4 out of 5 by Ralph3 Service
The front desk staff was responsive and very cordial. We appreciated that.
The young lady working the bar/lounge area on 5/17/14 could be much more responsive if she would come from behind the bar, leave the cell phone alone for a while and ask the guests sitting in the lounge area if they "needed anything else"...every once in while.
May 20, 2014
Rated 3 out of 5 by bjean Bad room odor
This could be a great hotel except for the terrible room odor. Bed linens, pillows and towels all had a bad smell.
I REALLY DO NOT like to wake up smelling like someone else!
June 8, 2014
Rated 3 out of 5 by TBird77 Please purchase new mattresses. Ouchhhh!!!
For the most part the hotel was clean and the staff was great. Unfortunately, the mattress was terrible. The bed was hard as a rock and impossible to get even minimal sleep. If that is addressed I would definitely return. If not I would probably have to reconsider my next stay.
May 27, 2014
Rated 5 out of 5 by JayCAGuest Modern and Comfortable
I really enjoyed my stay. Great staff. Comfortable rooms with great amenities.
June 9, 2014
Rated 1 out of 5 by mlreyes03 Very poor business
Our hotel experience was great and we loved the hotel, however, the hotel used our card for a pre-authorization for another person's room and the charge went through our account causing a mess of fees. Trying to talk to the hotel staff to take care of this error was a nightmare and they treat you like you don't know what is going on with your account. they don't even cover the costs of fees from their error. Think twice about staying here.
October 24, 2012
Rated 4 out of 5 by Esteban83 Outdoor Shade
A personal attraction of the aLoft facilities has been the outdoor space adjacent to the bar area. At the Plano location, the orientation of the patio catches the sun in the late afteroon and early evening. This makes the patio almost unusable to all but the most desperate smokers. After sun down, it's a perfect patio though.
Recommendation: Some sort of shade or brutal sun mitigation would be nice.
January 12, 2014
Rated 4 out of 5 by Nanook Great rooms not as great amenities
Rooms nice/TINY lotion had to ask for more.
Exercise room equipment not working even though room was nice
Food offered very pre-packaged, no oatmeal at breakfast time
May 19, 2014
Rated 2 out of 5 by havebusinesswilltravel Hip and Trendy does not mean poor service...
The staff at this hotel could not be bothered with our check in. It almost seemed like we were troubling them by trying to get our room. They did not mention SPG, or offer a check in amenity, all in all were very unhelpful. The place is supposed to feel ultra modern and green, but it really just feels cheap and dirty. I will most likely never stay in another aloft unless its my only option.
July 29, 2013
Rated 5 out of 5 by betortega Comfortable and nice hotel
I really like the experience to stay at aLoft hotel.
May 27, 2014
Rated 5 out of 5 by Rich2014 New Age Style
Look and feel of a boutique hotel with vibrant atmosphere
May 8, 2014
Rated 5 out of 5 by AGD580 great place and great location !!
we always have a great stay here. this time was no different.
May 5, 2014
Rated 4 out of 5 by distad great hotel, good location
A standard-designed Aloft and was greeted in my room with a nice snack and personalized note from the GM. The ONLY downfall is that the WIFI for my stay (3 days) was amazingly slow with no resolution from the aloha team.
July 12, 2012