Rated 2 out of 5 by wayneg the hotel needs lots of improvements
i would rate this place a zero . hotel had dogs in elavators wandering all over the inside of hotel and furniture . what about people who are allergic to pet hair. the hotel hosted a softball tournamet for girls 18 and under then that weekend catered toa birthday party for a forty year old . of course the kids had to go through the lobby where the party was being held with alcohol and lewd dancing. what in the world was this manager thinking
July 14, 2014
Rated 3 out of 5 Limited seating and closet space.
For single business traveler it would be OK.
The air conditioner was very noisy, especially at night.
There was only 1 chair and a bench that also had a suitcase on it
July 16, 2014
Rated 5 out of 5 by SHBBoston Going Above and Beyond
I travel often and I was just touched by the level of friendliness and service from the Aloft Plano. In the morning I was able to get a great breakfast wrap that was quick and sent me off to start my day. The great surprise is the above and beyond service. I lost my ride one morning and the staff (specifically the Manager) drove me to work because I missed the shuttle bus by 3 minutes. Now that's service!
July 12, 2014
Rated 4 out of 5 by lhm1212 Convenient for business
Calm, Convenient for sleep and stay.
July 13, 2014
Rated 5 out of 5 by Capricorn23 Amazing style and comfort
The Aloft Plano has a clean and modern style. The bed was comfortable and the gym had top of the line fitness equipment. The staff was very helpful and suggested great places to dine. The Aloft Plano lived up to the W Hotel class and style. I can't wait to stay at the Aloft Plano on my next visit to Dallas.
July 10, 2014
Rated 2 out of 5 by kelly66 Not what I expected
I requested 2 queen beds when i registered. But was given 1 king - no other rooms available.
The king bed was those mattress/box springs combo and was like sleeping on a childs bed (terribly uncomfortable).
Had to use an air up mattress since we only had 1 bed for 3 people - air mattress kept going flat during the night.
Staff was friendly but only mildly helpful.
June 30, 2014
Rated 5 out of 5 by Ehut Weekend Stay
Great location, fantastic service and comfortable amenities. The bed was great, enjoyed the personal touch of the staff and the XYZ bar design. Thank you Aloft Plano for a memorable stay. I will seek out the aloft hotels wherever I travel
July 1, 2014
Rated 4 out of 5 by TheATLMac Great Staff Is the True Value Add
I've stayed at an aloft once before, I wasn't impressed. This visit, the staff and their proactive commitment to customer service, turned me into a true believer. They were courteous and friendly. They made me feel like a guest. Hats off to Christina in particular. When I had a question about the printer, she went out of her way to help.
The room was well laid out. The bed was comfortable and the workstation, well it worked for me.
I thought amenities near and at the hotel were a little sparse. I prefer to walk to dinner or have dinner in the room. There are a few nice restaurants within a five or ten minute drive of the hotel but nothing I could grab on the way to the room. Also, I missed catching a room service meal while I work.
Bottom line: The people who work at the Aloft in Plano make what would have been an average stay, a great experience. Next time I'm in Dallas, I'm staying at the Aloft.
June 28, 2014