Rated 5 out of 5 by Ehut Weekend Stay
Great location, fantastic service and comfortable amenities. The bed was great, enjoyed the personal touch of the staff and the XYZ bar design. Thank you Aloft Plano for a memorable stay. I will seek out the aloft hotels wherever I travel
July 1, 2014
Rated 2 out of 5 by kelly66 Not what I expected
I requested 2 queen beds when i registered. But was given 1 king - no other rooms available.
The king bed was those mattress/box springs combo and was like sleeping on a childs bed (terribly uncomfortable).
Had to use an air up mattress since we only had 1 bed for 3 people - air mattress kept going flat during the night.
Staff was friendly but only mildly helpful.
June 30, 2014
Rated 4 out of 5 by TheATLMac Great Staff Is the True Value Add
I've stayed at an aloft once before, I wasn't impressed. This visit, the staff and their proactive commitment to customer service, turned me into a true believer. They were courteous and friendly. They made me feel like a guest. Hats off to Christina in particular. When I had a question about the printer, she went out of her way to help.
The room was well laid out. The bed was comfortable and the workstation, well it worked for me.
I thought amenities near and at the hotel were a little sparse. I prefer to walk to dinner or have dinner in the room. There are a few nice restaurants within a five or ten minute drive of the hotel but nothing I could grab on the way to the room. Also, I missed catching a room service meal while I work.
Bottom line: The people who work at the Aloft in Plano make what would have been an average stay, a great experience. Next time I'm in Dallas, I'm staying at the Aloft.
June 28, 2014
Rated 5 out of 5 by Kent14 Good location and value for the business traveler!
I appreciated the business traveler-friendly staff and amenities at this hotel and will plan to stay there again.
June 29, 2014
Rated 4 out of 5 by SWord1 Very modern
Very modern decor. Comfortable and honey feel.
June 23, 2014
Rated 5 out of 5 by JayCAGuest Modern and Comfortable
I really enjoyed my stay. Great staff. Comfortable rooms with great amenities.
June 9, 2014
Rated 3 out of 5 by bjean Bad room odor
This could be a great hotel except for the terrible room odor. Bed linens, pillows and towels all had a bad smell.
I REALLY DO NOT like to wake up smelling like someone else!
June 8, 2014
Rated 5 out of 5 by Nichole1020 Great staff
This was my first time staying at Aloft, and I must say I was very impressed. It's a very visually stimulating hotel and the staff alone made the stay better. Mike greeted us and made an impression. Being from Plano, he advised that he could make a recommendation to a restaurant that could have changed our lives (talk about confident). Next time we know to ask him about great restaurants in the area BEFORE venturing out. The room was spacious and in order (as expected). The only downfall was that we had to go to the front desk for ice. Other than that, pleasant staff, clean and reasonably spacious rooms and a nice selection of snacks, wraps, coffee and cake in the lobby.
I enjoyed my stay so much so that I joined the SPG before checking out.
May 29, 2013