Rated 1 out of 5 by Srfnkth The staff does not have a clue....
I purchased a vacation package including air and ALOFT hotel. The package was paid in full in advance. A month later ALOFT Hotel charged my hotel stay to my credit card. Multiple calls to hotel have resulted in lie after lie. "Oh we will deduct the charge", "we deducted the charge yesterady", "we deducted the charge on friday". To date no deduction has been applied to my credit card. A call to Starwood Customer Service was even less productive. The parent company told me they are not responsible for ALOFTS actions.
June 18, 2012
Rated 3 out of 5 by adarsh SPG's version of Cheap European Hotel
- My wife and I were put into a two-queen room and not offered a single king
- The hallways are marked up and in need of paint/wallpaper
- The room walls are marked up and the carpet has visible stains
- The room is very small
- The clock in the room was set to the incorrect time.
June 12, 2012
Rated 4 out of 5 by RJS1 Super-convenient to Denver airport
I was just passing through Denver airport on my way to a long drive into the Rockies, and needed a place to rest my head on the outbound and return, and the aloft Denver did that and more.
Convenient and frequent airport shuttles.
Friendly and helpful staff at the Front Desk.
Comfortable rooms, and really - you know what you're getting at an aloft. No frills, but you're not getting shorted either.
Solid place, and I'll be back there in the future.
December 21, 2011
Rated 1 out of 5 by Campos64 Customer Service???
Not a bad hotel but customrer service stinks. I inadvertantly left my phone in the room and realized it as soon as we arrived at the car rental facility. There was no time to return so I immediately called the hotel. They went and looked and told me no luck and to call back after housekeeping cleaned the room. When I called back later in the day there was no record of my reporting the phone missing and I was told housekeeping had gone home for the day and call back later. Each time I called there was no record of previous calls so even if my phone was found there was no way of knowing to whom the phone belonged. Great customer service. Then when I asked for a manager to call me that never happened either. They are not responsible for my phone but it seems they would have a procuedure for getting lost things back to the owner
July 21, 2012
Rated 5 out of 5 by JGPG Weekend Stay
Bad shower design, lots of water on the floor outside shower. Sliding glass door for toilet area needs a guide to prevent banging into vanity, worried about breaking it.
The rest of the room and hotel are great and refreshing design makes too many hotel stays more tolerable. Staff asked the right questions and met every request with a warm smile and very pleasant and professional response.
May 14, 2012
Rated 4 out of 5 by BigBill Regular Aloft Airport Experience
This was one of 5 hotels stayed in on an extended golf trip. It was convenient, clean, quiet and the standard Aloft value for money. NOthing special, no real negatives.
November 4, 2013
Rated 1 out of 5 by SLW1 Staying at the Frat House
We were in Denver for a family wedding and chose to stay at the Aloft hotel as we had an early flight out the morning after the wedding. On the night before we left, October 26, there was an all night Halloween party at the hotel. I don't mean in a meeting room, but in the rooms and hallways of the hotel. A party bus dropped people off at the front door. It was like being in a Frat House. The drinking and carousing went on all night, as in until 6am when we went to the airport. There were even clothing items left in the hallways. As Platinum members we have stayed at many Starwood properties, all over the world. Never have we experienced something like this at any hotel. An ALL NIGHT PARTY. We had to dodge the drunk partiers as we tried to get out of the hotel at 6am. Unbelievable.
October 27, 2013
Rated 5 out of 5 by lionnwinter Excellent
having missed my connecting flight in Denver I was referred to ALoft. I am an experienced traveler but had not heard of Aloft. I was pleasantly surprised. I was greeted by John, the night manager. He was great! Getting to my plush room I called John asking if he might know if there was an iPad charger I could borrow. He found one and brought it to me!
April 29, 2012