Rated 2 out of 5 by Unsatisfied099 Not What Expected
One word describes this hotel: DIRTY!
Cmon guys, its time to update as everything is worn. Did not expect this from a W hotel.
Furthermore, it frightenes me that you give money back to the guest for not using maid service. This is what has led to the extreme dirty conditions.
For my room: torn carpet, extremely dirty shower floor, dirty toilet seat where it was scratched (yuk).
For the lobby / lounge area: dirty, worn couches and chairs.
I will definately not stay there again unless the hotel is updated and you stop this practice of bribing the guests not to use maid service for cash back. That is just a horrible idea and your property has suffered as a result.
August 18, 2014
Rated 5 out of 5 by Mike2015 Nice Hotel with a Great Staff
This is a nice hotel with a great staff. The front desk staff has been great, check in and out is efficient and they have always accommodated my requests. The bar area is relaxing and has a great bartender. The rooms have always been clean and are comfortable.
August 23, 2014
Rated 5 out of 5 by JTNASH Great service
Great service, friendly staff, clean facility
August 24, 2014
Rated 4 out of 5 by drummergirl66 value based cousin of W
The lobby is full of action with music, comfy seating, bar, pool table, etc. Its a small hotel so easy to navigate; rooms are small but for a couple of nights it is fine. The bed is very comfy; There is National Geographic Travel mag in the room; free water bottles in room; nice toiletries; small gym; conference room; indoor pool; no real restaurant but breakfast is available in lobby and other meals can be ordered from limited menu at bar; lots of chain restaurants in walking distance and surrounded by other hotels so plenty of food options. free airport shuttle; 20 minutes from airport but nothing closer in Denver
August 14, 2014
Rated 5 out of 5 by cyndid Great amenities
I like the room style, the bed comfort and the casualness.
August 21, 2014
Rated 3 out of 5 by SMB46 Close to the airport
Proximity to DIA was our main objective and this hotel met that goal very well. And the desk staff were friendly and helpful, both checking in and checking out.
The sleeping room arrangement was odd for two adults, however. Specifically, it's not possible to have the lights on in the bathroom area without casting light into the sleeping area. Plus, the shower's back glass wall, although opaque, allows light into the sleeping area. As a result, unless one of the people is a very sound sleeper who isn't bothered by light or normal bathroom noises, both people have to go to bed and get up at the same time.
Additionally, there were a couple of small, but irritating. details that were overlooked in our room. There was no toilet paper in the toilet area (there was a roll in the "closet," but that's not helpful if that fact is noticed later) and we had only one cup for coffee in the coffee maker. Two bags of coffee, but only one cup. So, we shared a cup of coffee in the AM.
August 18, 2014
Rated 1 out of 5 by Srfnkth The staff does not have a clue....
I purchased a vacation package including air and ALOFT hotel. The package was paid in full in advance. A month later ALOFT Hotel charged my hotel stay to my credit card. Multiple calls to hotel have resulted in lie after lie. "Oh we will deduct the charge", "we deducted the charge yesterady", "we deducted the charge on friday". To date no deduction has been applied to my credit card. A call to Starwood Customer Service was even less productive. The parent company told me they are not responsible for ALOFTS actions.
June 18, 2012
Rated 5 out of 5 by AspensMom Refreshing!!
Clean, Pet Friendly, and Modern!
August 17, 2014