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Rated 3.7 out of 5 by 147 reviewers.
Rated 3 out of 5 by Tired hotel with unaccomodating staff I've stayed at this aloft many times but the hotel is now tired. The rooms are definitely worn with stains on the carpet and sheets that have been washed so many times they are falling apart. I also found the staff very unhelpful. They advertise food to purchase and at the bar neither of which were available. I arrived at 6pm and just wanted a quick sandwich or snack but my only option were candy cookies or chips. In the morning I went for a cup of coffee and there was no milk. The staff would not open one of the many milks in the fridge (it was 6am and they said they had put out milk but they ran out). I had to buy a carton myself to pour into my coffee. It's not a big deal it just shows the level of service to get at this hotel. July 21, 2016
Rated 2 out of 5 by Hotel it self is good This was my first time stayed in this hotel. Hotel it self was ok. It reminds me one of simple hotel in Europe. I booked with breakfast package and it was a jokes! Did I pay extra $10 or so for this?? They don't even have a trays! I don't even want to explain everything, just don't get the breakfast package. Front desk staff is another story. I wanted keyless and they told me to come down to front , when I went down, they told me I had to asked when I checked in and can't do that now because I already checked in. Kidding me? Why did she even told to come down??? They don't look professional, customer service was not good , they were eating pizza at the desk in the afternoon and donuts in the morning. There was a guy who was there morning and afternoon eating at the fron desk who doesn't even bother to ask 'can I help you?' When I'm waiting, just talking and eating. I'm not even sure he is a desk staff because he doesn't looks anything like a front dest staff none of them did. My room had a electricity problem so I had to change room and room I moved had a toilet seat covers problem ugh!! June 10, 2016
Rated 5 out of 5 by Great hotel We were very pleased with our one-night stay at the ALOFT hotel in Aurora. The room was extremely clean and modern. The linens were excellent. However, the pillows were terrible. Also, the Showtime channel never worked. Don't know if the signal went down or what. You also have to ask the staff at the check in desk for a bag of ice. No ice machines on the floors. No complimentary breakfast, which was unusual for what you pay to stay there. The shuttle to the airport was on-time and the hotel was very close to lots of restaurants. May 25, 2016
Rated 4 out of 5 by Nice I was in town overnight for personal business and found the Hotel and staff to be awesome. I visited in early Dec of 2015 during renovations but I really did enjoy my stay. The complimentary shuttle to & from the airport was a major plus, and the ride was short & comfy! I'd totally stay here again. May 12, 2016
Rated 4 out of 5 by Well appointed and satisfactory I stayed here for three nights while in town for a conference. I found the hotel clean, the rooms well appointed, and pretty standard all around for an Aloft. The outdoor spaces left a bit to be desired and the breakfast offerings far below expectations when compared to most every other Aloft I have stayed at. Nonetheless, I would not hesitate to stay here again. May 5, 2016
Rated 4 out of 5 by Spg I really enjoyed my stay it was comfortable and conveniently located it was also modern and chic i would stay again anytime April 24, 2016
Rated 5 out of 5 by Awesome Best at airport hands down April 19, 2016
Rated 5 out of 5 by Excellent service! We had an initial problem with the free shuttle service offered by the hotel. We were dropping off a rental car at the airport and wanted to take the shuttle back to the hotel to stay close to the airport for an early morning flight. The hotel's phone indicated that the shuttle would pick us up outside either door #506 or 511, Island #3. We waited at door 506, island 3 and the shuttle just passed us by. My husband spoke to the front desk (didn't get her name, but she was new to her job). She was excellent and took care of some disgruntled travelers. She deserves recognition for a job well done! I also do not want to overlook the excellent service by the front desk man at 4AM. He got us fresh coffee and was very pleasant and helpful. We will be back. Thank you. April 11, 2016
  • 2016-07-27 T10:25:19.722-05:00
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