Rated 5 out of 5 by DH17 Great Phoenix location, awesome staff.
Repeat visits to this location, and have stayed at many other Aloft and Starwood properties. Always provide consistent and awesome experience. Have frequent business meetings in area, comfortable lobby area with plenty of seating nooks to prepare with colleagues, and after meetings each day a great environment to unwind in the XYZ bar. Very business traveler friendly. Great staff at the Phoenix Airport Aloft, always welcomed with a smile and tons of hospitality. Highly recommend Aloft, and the Phoenix Airport location.
May 2, 2014
Rated 4 out of 5 by FlyerGuy Good Airport Hotel
Aloft hotels are wonderfully consistent, you know exactly what you will get with everyone, and they always deliver. In this case, Phoenix Airport does as well, with an excellent, no frill airport hotel. Nothing at all to complain about, decent service, great location, clean and functional rooms. Just don't expect anything beyond low frills.
June 24, 2013
Rated 3 out of 5 by MU18 Good airport hotel
The hotel is close the airport and has free shuttle service. Had to move twice duriing my stay due to issues with the safe in one room and problems with bodywash dispenser and shower door in another. Staffs at front desk were very helpful in finding a different room for me in both occations. Rooms with street views can be quite noise.
November 9, 2011
Rated 2 out of 5 by ArizonaDave Billing Must be Fixed
On checkin, I mentioned that the directions to the hotel from the south took me 20+ miles out of the way and were not accurate - it was explained that they were aware of that... if so, change it!
The hotel is modern, I liked the rooms - comfortable and not the standard hotel set up that road warriors often get used to. On top of that, the free parking and airport shuttle are fantastic - I fly out of Phoenix often and this is a great option for early morning flights.
When I checked out I received an electronic portfolio that indicated I was charged $164 for what should have been $144. I called the front desk twice and I was unable to get anyone to answer my question. I left a voice message for return calls with accounting also with no response.
When I finally did get someone on the phone on my third try, they explained that I wasn't charged $164, it just looked that way on the portfolio. Having an accurate portfolio for corporate reimbursement should not be difficult, it should be standard. They had to recreate a new one so I could submit it for reimbursement.
In short - the hotel is great, but a lack of response on critical issues, too many excuses, and a lack of attention to important details will keep me from selecting this hotel in the future.
January 25, 2014
Rated 5 out of 5 by adventurer12 Great place to stay
This ultra-modern hotel was a pleasure to stay at. The staff was friendly, informal easy che-in, convenient to go section for salads, breakfast items for peple on the go. Hotel Room was clean, new...what a pleasure ! Will definitely stay at Aloft again.
October 27, 2012
Rated 5 out of 5 by AboutFace Pleasantly Surprised
We live two hours north of the airport. With an early flight, it is easier to stay in the area. We had never stayed at ALoft before. We were delighted with the service, the comfort of the bed, the courtesy of the shuttle driver and the easy parking. We will be using this hotel going forward!!
May 12, 2014
Rated 4 out of 5 by Ted70 Awesome bar service
Rebecca in the WXYZ bar was a delight. She had a great personality and was very friendly.
May 15, 2014
Rated 5 out of 5 by jko05 Simplicity
Simplicity yet efficient! Everything you need in a modern hotel!
May 11, 2014
Rated 5 out of 5 by crazyboy Bar opened early!
Staff was incredibly nice as usual at Aloft hotels.
The bar tender and hotel manager were very happy to open the bar 30 minutes earlier than the normal 5pm start time. A+ for that nice effort.
If you are coming from the airport, there is a train that drops off right in front.
Three downsides about all Aloft hotels:
1) The shower water is soft water that leaves you feeling slimy. Whose idea was this?
2) The AC units are extremely loud.
3) The machines in the fitness room are cheap. Who decided they had to have Life Fitness machines?
April 19, 2012
Rated 4 out of 5 by AirEvans Great Airport Location
Hotel was perfectly located for access to airport, rental car return, restaurants, gas station, and freeways. This was my best W Hotel chain experience to date.
May 5, 2014
Rated 5 out of 5 by KittyCat50 Lisa
I really thought this hotel was great for the price. I like the "loft" set up for the room. also, with the light rail on the corner it was really convenient to go to Tempe and Phoenix.
May 3, 2014
Rated 2 out of 5 by jiggedy83 not up to par
I stayed at the Aloft Phoenix on business recently. I come to the area quite a bit, and am very familiar with most of the hotels. When I went to book recently, all of my usual spots were already full. So, I tried the Aloft. Based on the price, I was expecting much more. This hotel is a piece of crap, though. The rooms were small, poorly designed, and uncomfortable. The location is no good. The staff was awful. I'll never stay here again, and will be encouraging all of my colleagues to avoid it.
March 1, 2013
Rated 3 out of 5 by MC70 Decent place for business travel but price got high!
Started staying here in summer 2013 for business travel. Back then was $82 a night. Now, $119, plus parking. What the heck?
The hotel itself is clean and comfortable. Staff is responsive.
Overall, this is a good location, close to the airport and to the facilities I need when I travel to Phoenix. Based on the price, I may start searching other options.
April 18, 2014
Rated 2 out of 5 by John2121 No Sleep
The hotel is not equipped with hypo allergenic pillows. I asked for them, but was told "Sorry." Asked the front desk where I could purchase them, and mentioned that I was on foot, and they told me Target a few miles from there. Used my bath towels as pillows, but it was rough.
My room seemed a little dirty, in fact a roach walked across my floor in the morning. It looked like there was a lot of sloppy construction, general wear and tear, and the carts had torn up all the walls in the hallways etc.
Waited at the airport for 45 minutes before pickup, and was also late going back to the airport by 25 minutes. Driver was nice. The front desk girl was also very nice in the morning.
I really liked this hotel otherwise though - you could tell that it was created with a level of consciousness and efficiency. In this case I really just think that the execution falls short. I never write reviews like this, but I was inspired in this case, as I really hope they pull it together.
April 14, 2014
Rated 5 out of 5 by SanDiegoMic Helpful Front Desk
When I arrived at the hotel for a four night stay I assumed I had a reservation. I unfortunately never completed my reservation request thus they didn't have my name on File. Nancy and Erica at the front desk were extremely warm and accommodating to help correct my error. After a couple minutes of confusion on my end, they helpfully were able to correct my stupidity.... with a smile. Top notch Customer Service. Thank you
January 7, 2014
Rated 5 out of 5 by Tikitu Very pleasant suprise
This was my first stay at an Aloft. I selected this hotel because of its close proximity to the airport and its free shuttle service. What a great surprise this hotel turned out to be!
Super clean rooms, great shower, comfortable beds, thoroughly modern, and exceptional service from the check in staff.
Decent restaurant within walking distance, and great coffee in the room. I'll definitely be checking out the Aloft brand in other cities as I travel.
September 19, 2013
Rated 4 out of 5 by VeryGoodPointsStacey Trains, Planes and Automobiles
This aloft has a great airport location. You can take the light-rail and walk about 1 block to the hotel. Great option if you don't have tons of luggage and the weather isn't bad.
The hotel typically offers a hotel/airport shuttle. The shuttle met me as soon as I arrived to baggage claim and it was very convenient. I was only at the hotel for a quick overnight - my flight was leaving early and I needed the 6am shuttle. So I make a reservation for the 6am shuttle. At 5:30 when I got downstairs I was told the driver didn't show up and do they were calling taxis for people. That was stressful because there were several people waiting for taxi's and who knows how quickly they would come.
The biggest issue for me is the noise. Since I had to leave at 6am I wanted to get to sleep early. I heard the train whistle over and over again. I'm not sure where the train was, but it sounded like it was in the parking lot. Likewise, the traffic noise was aggravating when falling to sleep, though once asleep I wasn't bothered by the traffic noise. The train whistle would wake me up.
The aloft beds are very hard and I'm not particularly fond of that. It's ok for a quick stay because it's a great airport location.
I would stay at the hotel again, but I'd probably ask to stay on the other side of the hotel away from the train tracks.
December 22, 2013
Rated 4 out of 5 by BigBill Convenient
Standard for the brand, easy access for airport where rental cars are often a mess to deal with.
May 14, 2013