Rated 5 out of 5 by Southfork14 Overall a clean and well run Hotel
I stayed at the Aloft Phoenix Airport for one night. This was my first time to stay at a Aloft property and it was an enjoyable stay. Only 5 minutes by courtesy shuttle to/from from Sky Harbor Airport.
If you are looking for food, you should be aware that the Hotel is not situated within walking distance to anything except a 7-11 and Ruby Tuesday restaurant very close by. Perhaps their Shuttle van might take you to something else in the area but I was only a short timer so Ruby Tuesday's was fine for me.
Room was clean, King bed, and plenty of room. Great to have the walk-in shower, but being the desert not much water pressure.
June 30, 2014
Rated 3 out of 5 by Kristy111 Meh...
My husband and I stayed overnight at this hotel while traveling through Phoenix. Walking in, the staff was polite and quick to check us in. The lobby smelled great and they have an espresso machine (about $3/ coffee- not complimentary for guests). We took the black-light- lit elevator with what looked to be mover's blankets on the walls up to our room. After a long day we were looking forward to the "ultra comfortable signature bed" but instead had a lumpy looking bed that was as comfortable as a thin pull-out bed on a sleeper sofa complete with the feeling of support bars in your back. Aside from the lumpy, bumpy sleep rock, the room was your standard room although they do have decent coffee in the room and Bliss products for the bathroom which were nice.
July 2, 2014
Rated 3 out of 5 by dllp Emergence toothbrush
You should never be without a personal toiletry pack with a toothbrush and toothpaste. Our luggage did not make it on the plane and we were too tired to drive to Tucson. I asked the employee at the desk if you had any toothpaste and toothbrushes. He said you were out of them and probably wouldn't have any for 2 weeks. So I said what about mouthwash ? No you did not have any of that either. Poor management of housekeeping supplies.
July 9, 2014
Rated 3 out of 5 by sunny60 really nice modern hotel....staff, not so
love the room set up and decor. it was comfortable and quiet. we appreciate the shuttle to the airport. the desk staff forgot 2 different wake-up calls. and they seemed not too attentive. we asked about a $25 charge on the credit card with no answer provided. we each needed an early morning wake up call due to different flight times. they questioned our need of the calls and then forgot...
July 6, 2014
Rated 5 out of 5 by daizee rooms
they have beautiful clean rooms and the staff bare so friendly and helpful. a real nice place to stay
June 17, 2014
Rated 3 out of 5 by Viking23 Nice decor, staff needs improving
I stayed here recently while on a road trip. The rate was very reasonable and the hotel decor was very modern and trendy. The room was a bit small but was clean and had everything I needed. I liked the overhead shower although I wished it was more adjustable. And I was able to get in a morning workout at the fitness center before continuing my trip. The gym had everything I needed - good quality machines, weights, tv, towels, water, etc.
What began as a nice stay went downhill when some sort of a alarm sounded at around midnight. It sounded like a faint fire alarm down the hall. It very well could have been someone's car alarm but it sounded like it came from inside the hotel and it took close to an hour for the issue to be resolved.
What angered me most was when I went to the front desk to check out. The desk clerk seemed to be on a personal call. She looked over at me, rolled her eyes, placed her call on hold and asked what I wanted. I told her I needed to check out. She asked my room number and went back to her phone call. She printed my receipt and placed it on the counter without even looking up at me and continued her call. She never asked how my stay was or said thank you or anything.
If it weren't for that desk clerk I would gladly stay here again the next time I'm in town. I will note the gentleman that checked me in the evening before was very friendly and professional.
June 29, 2014
Rated 5 out of 5 by yuli2014 ELP to PHX to Kauai
Best place to stay in area. Great location
June 29, 2014
Rated 4 out of 5 by TimDC Construction behind hotel is a problem
Was awoken at 5:30 AM by the reverse gear warning alarm on trucks and earthmovers working on a construction site directly behind the Aloft. I'm guessing that construction starts that early because of the summer heat. The noise would stop periodically and then wake me again in a few minutes. I was getting up early anyway to catch a flight but it was still a nuisance to not be able to get a full night's sleep.
June 25, 2014