Rated 1 out of 5 by A380Pilot Degrated hospitality under spg level
I called this location to reconfirm an early check in and the logistics to the hotel. the front desk agent was not informative, she was rude and she hang up the phone line. I called back, the front desk agent picked up the line after 5 min hold and told me she had a long line of customers and did not have time to speak with me. I asked for the managers name and she gave it to me and when i asked to speak with the manger she hang-up the line again.
I called SPG, they transfered me the the hotel manager and she was not helpful and was cold in personality and as a host to the hotel.
I decided to cancel my stay at this hotel and move on in to a diffrent location.
October 10, 2014
Rated 5 out of 5 by Rabbi014 great facility and great staff
Room was neat, clean, efficient, nicely minimal. Staff was the greatest. Every person but especially Doug and Ryan who helped with luggage and local information. Close to airport and good restaurant.
October 14, 2014
Rated 4 out of 5 by 1maninaroom A night at a hotel
The ALOFT rooms are nice and clean - but get very stuffy and warm. The hallway had nicer air. Staff was kind and courteous - but the young per on who checked us in just could net seem to find my reservation of SPG number. I think that was an issue of training not her personal ability.
October 6, 2014
Rated 4 out of 5 by UPTraveler Aloft PHX Airport
Enjoyed this modern Hotel. VERY QUIET and comfortable room. Just be aware there is no driveway access into the front of the hotel from the main street. No ice machines on floors, but free ice is available from front desk staff.
October 7, 2014
Rated 5 out of 5 by Manic always perfect
Everything about this hotel is perfect, except the shower, there's no water pressure.
October 6, 2014
Rated 3 out of 5 by Sharrie convenient for airport access
We picked this hotel for an overnight stay due to a flight schedule change. It is located very near the airport but we had to wait nearly an hour to be picked up at the airport- the van passed us by several times even though we were standing at the hotel shuttle area and waving to the driver. Airport curb personnel had to phone the hotel to finally get the shuttle driver to stop for us. Shuttles are limited to every half hour for morning departures and if capacity was exceeded, some guests were told that taxis were available. When the primary advantage for selection of an airport hotel is convenience, this should be as much of a focus as providing a good night's sleep. The hotel was new, clean and the room was efficiently laid out, but our experience was not what I expected from a Starwood hotel property.
October 1, 2014
Rated 5 out of 5 by itsallmyfault Among the best
I travel frequently, and have stayed in a number of mid-line and luxury hotels. Aloft offers great comfort and style for a mid-line price.
The chain features some of the conveniences of the W Group, without the extraordinary frills. Modern decor, large and quiet rooms are among the features. One drawback- the small cafe, which is extremely expensive for what you get. However, depending on where you are, Aloft's are always a stones throw away from a good restaurant.
September 14, 2014
Rated 1 out of 5 by JYescalis Terrible Stay
I stayed here for one night after an eighteen-hour travel day. Check in was great, but the next day -- in spite of 4 pm check-out and a do-not-disturb sign on the door -- a staff member banged on the door and then tried to enter the room in the middle of the afternoon, interrupting sleep I desperately needed. Then, the next night, I received a folio telling me that they had billed my credit card for a night that I wasn't even at the property. (I paid for the night I did stay there with points.) Worst Starwood experience in a long, long time.
September 20, 2014