Rated 5 out of 5 by Suz67 Love the Aloft Hotels
I recommend it always. It is convenient close to Airport and Freeway access. The staff is friendly and accommodating. WXYZ bar is a great atmosphere and Rebecca the Bar tender is awesome! I will continue to come back every time I fly into Az.
October 21, 2014
Rated 4 out of 5 by rhino123 sleepless in Phoenix
hotel might have been a great experience if not for the party that lasted all night (at least until we checked out at 3:30 am). we were on the 5th floor about 6 rooms away from the patio area and the party could be heard clearly as soon as the air conditioner cut off.
May 12, 2014
Rated 5 out of 5 by daizee rooms
they have beautiful clean rooms and the staff bare so friendly and helpful. a real nice place to stay
June 17, 2014
Rated 5 out of 5 by adventurer12 Great place to stay
This ultra-modern hotel was a pleasure to stay at. The staff was friendly, informal easy che-in, convenient to go section for salads, breakfast items for peple on the go. Hotel Room was clean, new...what a pleasure ! Will definitely stay at Aloft again.
October 27, 2012
Rated 5 out of 5 by Adrian57 Clean, refreshing, great staff
It was great. I had a great night sleep and left refreshed for my drive to Flagstaff to watch my daughters soccer game.
October 21, 2014
Rated 4 out of 5 by Richard2013 Reliably good lodging in Phoenix
I travel to Phoenix every couple of months and usually stay at aLoft Phoenix by the airport. I enjoy the contemporary decor and well designed, comfortable room layout. The hotel staff is always friendly and helpful, and responds to my requests. The quick breakfast options are great. The pool area is small but well maintained and a welcome break in summer time. The workout room works well too. I wish the bar opened a bit later and the hotel offered more dinner options as there are no restaurants or hangouts nearby. That said, the hotel is centrally located and I would definitely recommend it as a base for visitors who plan on exploring Phoenix.
May 4, 2014
Rated 2 out of 5 by ArizonaDave Billing Must be Fixed
On checkin, I mentioned that the directions to the hotel from the south took me 20+ miles out of the way and were not accurate - it was explained that they were aware of that... if so, change it!
The hotel is modern, I liked the rooms - comfortable and not the standard hotel set up that road warriors often get used to. On top of that, the free parking and airport shuttle are fantastic - I fly out of Phoenix often and this is a great option for early morning flights.
When I checked out I received an electronic portfolio that indicated I was charged $164 for what should have been $144. I called the front desk twice and I was unable to get anyone to answer my question. I left a voice message for return calls with accounting also with no response.
When I finally did get someone on the phone on my third try, they explained that I wasn't charged $164, it just looked that way on the portfolio. Having an accurate portfolio for corporate reimbursement should not be difficult, it should be standard. They had to recreate a new one so I could submit it for reimbursement.
In short - the hotel is great, but a lack of response on critical issues, too many excuses, and a lack of attention to important details will keep me from selecting this hotel in the future.
January 25, 2014
Rated 5 out of 5 by Rabbi014 great facility and great staff
Room was neat, clean, efficient, nicely minimal. Staff was the greatest. Every person but especially Doug and Ryan who helped with luggage and local information. Close to airport and good restaurant.
October 14, 2014
Rated 1 out of 5 by JYescalis Terrible Stay
I stayed here for one night after an eighteen-hour travel day. Check in was great, but the next day -- in spite of 4 pm check-out and a do-not-disturb sign on the door -- a staff member banged on the door and then tried to enter the room in the middle of the afternoon, interrupting sleep I desperately needed. Then, the next night, I received a folio telling me that they had billed my credit card for a night that I wasn't even at the property. (I paid for the night I did stay there with points.) Worst Starwood experience in a long, long time.
September 20, 2014
Rated 5 out of 5 by crazyboy Bar opened early!
Staff was incredibly nice as usual at Aloft hotels.
The bar tender and hotel manager were very happy to open the bar 30 minutes earlier than the normal 5pm start time. A+ for that nice effort.
If you are coming from the airport, there is a train that drops off right in front.
Three downsides about all Aloft hotels:
1) The shower water is soft water that leaves you feeling slimy. Whose idea was this?
2) The AC units are extremely loud.
3) The machines in the fitness room are cheap. Who decided they had to have Life Fitness machines?
April 19, 2012
Rated 4 out of 5 by 1maninaroom A night at a hotel
The ALOFT rooms are nice and clean - but get very stuffy and warm. The hallway had nicer air. Staff was kind and courteous - but the young per on who checked us in just could net seem to find my reservation of SPG number. I think that was an issue of training not her personal ability.
October 6, 2014
Rated 4 out of 5 by UPTraveler Aloft PHX Airport
Enjoyed this modern Hotel. VERY QUIET and comfortable room. Just be aware there is no driveway access into the front of the hotel from the main street. No ice machines on floors, but free ice is available from front desk staff.
October 7, 2014
Rated 3 out of 5 by PaoCarr Everything good except:
Staff should be more communicative in regards to a guest folio. I work in hospitality and it should be courtesy to verify form of payment rather than just charge someone's credit card. I verified with 2 staff memebers my reservation was made with points. I gave a cc upon checkin because I know it is put on file for incidentals. I was told I was paying with points and come to find out, a week later my card was charged $80.00. Unacceptable to have to go through the refund process when someone could have just verified with me if anything was going to be charged. I wasn't even emailed a copy of my folio so I could look at it then. Hotel is great, everything I always love about Alofts.
July 15, 2014
Rated 2 out of 5 by jiggedy83 not up to par
I stayed at the Aloft Phoenix on business recently. I come to the area quite a bit, and am very familiar with most of the hotels. When I went to book recently, all of my usual spots were already full. So, I tried the Aloft. Based on the price, I was expecting much more. This hotel is a piece of crap, though. The rooms were small, poorly designed, and uncomfortable. The location is no good. The staff was awful. I'll never stay here again, and will be encouraging all of my colleagues to avoid it.
March 1, 2013
Rated 5 out of 5 by Manic always perfect
Everything about this hotel is perfect, except the shower, there's no water pressure.
October 6, 2014
Rated 1 out of 5 by Upsetconsumer RudeStaff
I arrived at the hotel early and without even being prompted was advised that a room would be ready for me in just 20 minutes. So I chose to wait as I wanted to shower and freshen up, well after waiting patiently for 40 minutes I was surprised to learn that only two rooms would be ready and they we're given out to the guests who were on line before me. Had I been made aware of this from the outset, I would have simply left my luggage with a bellman and gone on to my meeting and changed in the lobby bathroom. Eventually, I asked to speak with the manager and she was rude, when I told her I was going to write a negative review, she responded back well what's the name of your company so I can write a review about you ! I also having just had my credit card data stolen due to the Target breach I asked if I could leave a cash deposit for incidentals and was told no, credit card only. I find it amazing that cash could not be an acceptable form of payment - biggest issue was with the manager. Rude very Rude
March 14, 2014
Rated 4 out of 5 by Kjohnswan Phoenix Aloft
Great stay. I love the environment you have created. A Water main broke in the neighborhood which left the hotel without any water. Somehow and to my luck a room on the first floor had water and the front desk opened it up for me to shower for my very early flight that morning. I also got to watch the Seahawks game with fellow Washington hotel guests.
September 8, 2014
Rated 4 out of 5 by JamesfromBoston Great location and staff
My wife and I stayed the night of May 26, 2014 prior to leaving Phoenix after a visit to the Grand Canyon. I am a frequent traveler and am a AA Ex Plat (>100,000 flight miles a year). My wife and I loved our room and the staff were EXCELLENT. The young man on Saturday night was very helpful and took care of our numerous requests and questions on a timely basis. We had to leave the hotel at 4:00 AM for an early flight back home and we got our wake up call at 0300 and the shuttle left on time. The shuttle driver and his brother (Front desk) were friendly and very helpful, despite the early hour. The bed was very comfortable and we did not hear noises from our neighbors. I plan on staying at the this hotel on our future to Phoenix in a few months.
May 26, 2014
Rated 3 out of 5 by tugaoen4 average
shuttle to and from airport was very slow response (waited a long time for the shuttle, driver to the airport was not that friendly. as a gold member, it looked like I was entitled to some perks (free beverages or something?) but they didn't let me know or elaborate on that. also, we dropped off our rental at the rental place, but shuttle was unable to pick up from there so we had to take a different shuttle back to main airport and then wait another 20+ minutes for the Aloft shuttle.
July 15, 2014
Rated 5 out of 5 by shallmark71 Greatest Hotel Ever!
I was sceptical about staying at this hotel as it is a fairly new chain. When we were picked up at the airport the shuttle driver was very kind and attentive as we were standing in 107 degree heat in Phoenix. I needed information about location to a meeting and the driver went out of his way and looked it up and even provided free shuttle service to and from my meeting! The atmosphere is upbeat as the hotel is playing upbeat music everywhere... Loved It!
July 30, 2014
Rated 5 out of 5 by DH17 Great Phoenix location, awesome staff.
Repeat visits to this location, and have stayed at many other Aloft and Starwood properties. Always provide consistent and awesome experience. Have frequent business meetings in area, comfortable lobby area with plenty of seating nooks to prepare with colleagues, and after meetings each day a great environment to unwind in the XYZ bar. Very business traveler friendly. Great staff at the Phoenix Airport Aloft, always welcomed with a smile and tons of hospitality. Highly recommend Aloft, and the Phoenix Airport location.
May 2, 2014
Rated 3 out of 5 by Sunshine89 Feels like a budget hotel
The bad: My main qualm with this hotel was the light rail noise which made it very hard to sleep. The bed wasn't comfortable and the sheets had small holes in them. There were scratches all over the walls. There are no ice machines, you have to get ice from the front desk.
The good: Overall a trendy but basic no frills hotel. The sticker price is reasonable and the room felt spacious enough. I really enjoyed the breakfast sandwich in the morning!
July 25, 2014
Rated 5 out of 5 by mari49 Exceptional Service
The personnel was very professional, and courteous. In particular Nancy, and Shayne took the time to listen, and explain any concerns we had during our stay. My husband and I visited this facility for the first time, and were very impressed with the clean rooms, lobby, pool, parking lot, and most important the Housekeeper staff really take their job serious, we congratulate Alicia. She is polite, and hard working. Congratulations for delivering exceptional service.
June 18, 2014
Rated 2 out of 5 by BobK19C Tough Trip at the Aloft
I have generally liked Aloft hotels, and actively look for them when I travel.
This trip, however, I found the beds overly firm, pillows too soft to give good support, and the rooms themselves are not conducive to relaxing in any way after a long day. There is a desk chair or a bed, no comfortable chair or couch. I don't always want to go to bed or sit on a bed if you're having a meeting or discussion.
July 24, 2014
Rated 3 out of 5 by dllp Emergence toothbrush
You should never be without a personal toiletry pack with a toothbrush and toothpaste. Our luggage did not make it on the plane and we were too tired to drive to Tucson. I asked the employee at the desk if you had any toothpaste and toothbrushes. He said you were out of them and probably wouldn't have any for 2 weeks. So I said what about mouthwash ? No you did not have any of that either. Poor management of housekeeping supplies.
July 9, 2014
Rated 5 out of 5 by Richarthos really great digs
This was our first time at Aloft and it was well worth it to become familiar and become aware of how unique and accommodating the hotel is. Will always look to see if in our travels we can stay and enjoy.
August 15, 2014
Rated 5 out of 5 by Spgs13 PHX can't get any closer
Overall the hotel is excellent. My only dislikes were the halls are noisy, as in a sound proofing issue.
The bathroom could use a hook or something to access your towel easier. It could also use a small light that doesn't shine into the bedroom so you can find the bathroom easily at night.
July 31, 2014
Rated 2 out of 5 by Jenny40 Not ideal
Hotel was clean. Room was basically clean. Towels were worn out and strings hanging. Pillow on bed had dried blood on it and it was NOT MINE. Notifed front desk and they replaced it. No bowl, bed or snacks for dog. Used coffee cups. Requested quiet location and instead got placed next to the club. Told first floor was fully booked. Not the case because I was the only one on the first floor.
Only good thing is the shuttle.
June 18, 2014
Rated 3 out of 5 by sunny60 really nice modern hotel....staff, not so
love the room set up and decor. it was comfortable and quiet. we appreciate the shuttle to the airport. the desk staff forgot 2 different wake-up calls. and they seemed not too attentive. we asked about a $25 charge on the credit card with no answer provided. we each needed an early morning wake up call due to different flight times. they questioned our need of the calls and then forgot...
July 6, 2014
Rated 4 out of 5 by Leop63 Nice stay in Phoenix
Hotel is new modern trim with spacious bathrooms and no seats or tables in th room. Quality is in the bedding and the shower. No nonsense breakfast and healthy food available.
August 14, 2014