Rated 1 out of 5 by JYescalis Terrible Stay
I stayed here for one night after an eighteen-hour travel day. Check in was great, but the next day -- in spite of 4 pm check-out and a do-not-disturb sign on the door -- a staff member banged on the door and then tried to enter the room in the middle of the afternoon, interrupting sleep I desperately needed. Then, the next night, I received a folio telling me that they had billed my credit card for a night that I wasn't even at the property. (I paid for the night I did stay there with points.) Worst Starwood experience in a long, long time.
September 20, 2014
Rated 5 out of 5 by itsallmyfault Among the best
I travel frequently, and have stayed in a number of mid-line and luxury hotels. Aloft offers great comfort and style for a mid-line price.
The chain features some of the conveniences of the W Group, without the extraordinary frills. Modern decor, large and quiet rooms are among the features. One drawback- the small cafe, which is extremely expensive for what you get. However, depending on where you are, Aloft's are always a stones throw away from a good restaurant.
September 14, 2014
Rated 4 out of 5 by Kjohnswan Phoenix Aloft
Great stay. I love the environment you have created. A Water main broke in the neighborhood which left the hotel without any water. Somehow and to my luck a room on the first floor had water and the front desk opened it up for me to shower for my very early flight that morning. I also got to watch the Seahawks game with fellow Washington hotel guests.
September 8, 2014
Rated 4 out of 5 by 0504Traveller Nice, Modern Hotel
We had an morning flight out of PHX so wanted a hotel that was nice and clean and near the airport. I had used my airline miles to book a free night at Aloft but I was also curious about checking out the hotel (W's hotel modern yet accessible brand). Overall I was satisfied with the hotel, but in my opinion, this hotel is good for a one night stay and more for singles or couples and not for families
Location: The hotel is located only about 5 minutes away from the airport so its very convenient. The entrance of the hotel, however, is very oddly laid out. The front of the hotel faces the main street, but you cannot access the hotel from the main street. You have to go next side street, take a right, go down a block or two, turn into the entrance to a 'corporate center roundabout', turn right at the roundabout and then enter the hotel from the back. You have to do all without any hotel signs pointing as to where to turn; you have to guess and figure it out.
That was a negative about this hotel. Another negative is that there is not much around here - there is a circle K nearby and a Ruby Tuesday is on the property, but that's about it. Anything else needs a car (and no walking because the area did not look walkable, especially at night)
The positives about the location are the proximity to the airport and the availability of plenty of free parking (at all hours of the day and night - easily accessible parking to the entrances)
Check-in: You can either do self check-in on the ipads or the traditional way with an attendant. I went with the attendant and check-in went smoothly and very efficient.
Rooms: The elevator is located behind and to the right of the check-in station, and is also accessible via the back door entrance (which does need a key to access, a good security measure). The elevator has Aloft's standard blue nights, which are nice and funky. We went to our room and they were nice and spacious. As you enter, on the left side is the long, narrow, walkway on which one side is the closet (more like shelves with a curtain) and the sink on the other side. At the end of the walkway was the toilet and shower - which closed with a sliding door that was not thick enough and did not close all the way (so everyone heard whatever was going on in the bathroom). The bathroom had a toilet with towels above and a clear walk-in shower with dispensers for shampoo/conditioner and body wash (Bliss products which spelled nice)
Beneath the sink was a fridge (a nice touch) and next to where the sliding door was to close was a coffee maker (an odd place to put this considering water and electricity, also the coffee maker kept moving so it would hit the sliding door)
Separating the walkway from the bedroom was 3/4 wall on which one side was the closet/shelves and your beds were on the other side. This also meant that any light or noises that came from the walkway could be directly heard in the bedrooms.
In the 'bedroom' section were 2 double beds and all along the wall with the windows were a shelf (with the AC unit on the bottom) a long couch, and a desk. This is where Aloft excelled. The couch, the shelf, and the desk all provided multiple surfaces to out your items/luggage (more than what I have found in other hotel rooms) and the desk and the nightstand provided multiple outlets to charge your device (a major pluspoint).
The beds were very nice, very comfortable, and could easily fit 2 people. In between the two beds were a nightstand that had a clock and multiple outlets to charge your device (another area in which Aloft excelled).
hotel facilities: in the lobby of the hotel was the WXYZ bar, a pantry/kitchen, an outside sitting/lounging area, an outside pool (which was somewhat small given the ample space the hotel had), and a gym which was accessible only from inside the hotel, but faced outside so everyone walking in could see you workout.
Overall: As I said, the Aloft are a nice, modern hotel. I am not sure I would go out of my way to stay here and I would definitely not stay here if I was on a family trip. The beds are very comfortable, there is free wifi and free parking (wifi was fast and the parking plenty), and there are ample spaces to put your luggage and to charge your devices. However, you can hear everything; there is no real separation between the bathroom and the bedroom so you can hear everything that goes on in either room, and we had a barking dog across the hall from us which we could hear. Staying in the Aloft reminds me apartment living - its nice and you have your space, but you can hear everything and everything can hear you!
September 4, 2014
Rated 3 out of 5 by TucsonTraveler2014 Noisy AC Unit & No Wake Up Call
Our room had an in-wall AC unit that was not only noisy in its basic operation but had an additional rattle that kept my wife awake for most of the night. When I tike the front desk person about it in the morning when we were checking out, he said something like,"Yes, we've heard that before."
Also, when we checked in we were asked if we'd like a wake up call so that we could be on time for the airport shuttle. We didn't get a call and when I asked about it in the morning, I was told we weren't on his wake-up list.
August 21, 2014
Rated 5 out of 5 by mommahud This hotel is awesome
Staff is outstanding. Very clean. Price is perfect for my budget. Stayed here in March of 2014, now and will be back again in March of 2015. Will be bringing more family for my daughters spring break. Keep up the great job.
August 20, 2014
Rated 4 out of 5 by MichaelSTN Aloft PHX
Clean rooms and more than adequate amenities. Great rates and super easy access to PHX. Will definitely stay here again.
August 17, 2014
Rated 1 out of 5 by Tahoe Terrible
Got there. The hotel did not even have toothbrush or tooth paste that I could purchase AT 10 pm at night they suggested I walk to the Circle K and buy one!
Are you serious? This is a hotel and you should be equipped ESPECIALLY since you are a airline hotel when flights are cancelled! I was a day traveler for business that day, an SPG member and they basically were unhelpful.
I woudl NEVER stay at this hotel again.
August 15, 2014
Rated 5 out of 5 by Richarthos really great digs
This was our first time at Aloft and it was well worth it to become familiar and become aware of how unique and accommodating the hotel is. Will always look to see if in our travels we can stay and enjoy.
August 15, 2014
Rated 4 out of 5 by Leop63 Nice stay in Phoenix
Hotel is new modern trim with spacious bathrooms and no seats or tables in th room. Quality is in the bedding and the shower. No nonsense breakfast and healthy food available.
August 14, 2014
Rated 5 out of 5 by daugbyte Great Location
Very comfortable, good location
August 12, 2014
Rated 2 out of 5 by Monty2 3 night stay
we were very disappointed, no restaurant, only one chair in the room. I might stay for an overnight again but not otherwise
August 12, 2014
Rated 4 out of 5 by tbone77 Adorable
I loved this pace. Unique, hip, and comfortable ! The only problem I had was they forgot to send me my wake up call.
August 11, 2014
Rated 5 out of 5 by Spgs13 PHX can't get any closer
Overall the hotel is excellent. My only dislikes were the halls are noisy, as in a sound proofing issue.
The bathroom could use a hook or something to access your towel easier. It could also use a small light that doesn't shine into the bedroom so you can find the bathroom easily at night.
July 31, 2014
Rated 5 out of 5 by PMurf PHX Airport Access
ALoft offers modern, clean, unique and fun hotel experience. The PHX Airport location is right across the street from the Phoenix Light Rail to access the city and the PHX Sky Train to access the airport.
July 30, 2014
Rated 5 out of 5 by shallmark71 Greatest Hotel Ever!
I was sceptical about staying at this hotel as it is a fairly new chain. When we were picked up at the airport the shuttle driver was very kind and attentive as we were standing in 107 degree heat in Phoenix. I needed information about location to a meeting and the driver went out of his way and looked it up and even provided free shuttle service to and from my meeting! The atmosphere is upbeat as the hotel is playing upbeat music everywhere... Loved It!
July 30, 2014
Rated 5 out of 5 by Mikefromseattle Perfect amount of Modern
Great location right next to the light rail. Clean and funky but not cheesy. I paid less then my co-works at other hotels because they though it looked to expensive. It's was cheaper then there room. Could have a bigger pool but not a show stopper. Guys at the front were considerate. Nice place.
July 29, 2014
Rated 5 out of 5 by ecpanther quaint and different; very refreshing
I was pleasantly surprised with layout and design; but I thought the use of space and the quality of the accommodations was excellent
July 29, 2014
Rated 4 out of 5 by KC0725 This hotel was not that accomodating
I had an unexpected layover in Phoenix due to SW airlines. SW provided a voucher for me to received a discounted hotel reservation. I was told at the ALoft front desk that they would not be able to discount my room rate. I was not very happy.
July 28, 2014
Rated 2 out of 5 by michmike Not impressed.
No cold water from the sink, clogged shower drain, loud air conditioning and unimaginably stuffy rooms. Shuttle was quick and drivers were friendly. Hotel feels poorly cared for and maintained.
July 25, 2014
Rated 3 out of 5 by Sunshine89 Feels like a budget hotel
The bad: My main qualm with this hotel was the light rail noise which made it very hard to sleep. The bed wasn't comfortable and the sheets had small holes in them. There were scratches all over the walls. There are no ice machines, you have to get ice from the front desk.
The good: Overall a trendy but basic no frills hotel. The sticker price is reasonable and the room felt spacious enough. I really enjoyed the breakfast sandwich in the morning!
July 25, 2014
Rated 2 out of 5 by BobK19C Tough Trip at the Aloft
I have generally liked Aloft hotels, and actively look for them when I travel.
This trip, however, I found the beds overly firm, pillows too soft to give good support, and the rooms themselves are not conducive to relaxing in any way after a long day. There is a desk chair or a bed, no comfortable chair or couch. I don't always want to go to bed or sit on a bed if you're having a meeting or discussion.
July 24, 2014
Rated 5 out of 5 by Druana Wonderful stay
We had such an amazing time there!! Pillows were super fluffy as well as comforters! Better then any place I ever stayed and slept so good!!! 5 stars!
July 23, 2014
Rated 5 out of 5 by Drasante Wonderful hotel
I always stay here. Beautiful hotel, great beds. The staff and administration very responsive.
July 20, 2014
Rated 5 out of 5 by Jimbo98978709 The Staff makes it
from front desk to bartenders to housekeeping -- everyone on the staff there gives off positive energy.
July 19, 2014
Rated 5 out of 5 by explorenorth Excellent choice
I stayed for 3 nights in July, while in town by myself to purchase a motorhome. Starwood is a brand that my wife and I use a lot, and we have never been disappointed. Aloft has intrigued me ever since they launched it, and for my purposes it was near perfect. Great location close to the airport and car rental center, and having the Pueblo Grande Museum right across the road was an unexpected bonus.
The reviews saying that this property is good for restaurants and local food, though, surprise me - the only place to get a sit-down meal is Ruby Tuesdays. For my 3-day stay, that was okay, but that would be my limit before needing some variety. Food doesn't seem to be a consideration even on your Web site - the interactive map doesn't even have restaurants as an option.
The staff was very good to excellent, from the front desk to the bartender and shuttle drivers (even at my 04:30 departure). I chose the no-roomkeeping option, which I do at any hotel, and it's nice to get a credit for doing so.
A consideration for some people may be that the bathroom has no door. For that reason, my next visit to Phoenix in 2 weeks with my daughter will have to be elsewhere. For myself, I love the design, and the value for the price is extremely good.
July 19, 2014
Rated 5 out of 5 by Giuseppi Good place
This is a really good airport location and the staff is GREAT!
July 16, 2014
Rated 3 out of 5 by demcclur Samll Room - minimal room services
When choosing the Green option to reuse my towels and sheets, i did expect that the cleaning crew would still vacuum the room, empty garbage and replace coffee supplies. Not the case-- i did put my trash can outside the room on the 2nd day and they did empty it and vacume- no coffee however.
July 15, 2014
Rated 3 out of 5 by PaoCarr Everything good except:
Staff should be more communicative in regards to a guest folio. I work in hospitality and it should be courtesy to verify form of payment rather than just charge someone's credit card. I verified with 2 staff memebers my reservation was made with points. I gave a cc upon checkin because I know it is put on file for incidentals. I was told I was paying with points and come to find out, a week later my card was charged $80.00. Unacceptable to have to go through the refund process when someone could have just verified with me if anything was going to be charged. I wasn't even emailed a copy of my folio so I could look at it then. Hotel is great, everything I always love about Alofts.
July 15, 2014
Rated 3 out of 5 by tugaoen4 average
shuttle to and from airport was very slow response (waited a long time for the shuttle, driver to the airport was not that friendly. as a gold member, it looked like I was entitled to some perks (free beverages or something?) but they didn't let me know or elaborate on that. also, we dropped off our rental at the rental place, but shuttle was unable to pick up from there so we had to take a different shuttle back to main airport and then wait another 20+ minutes for the Aloft shuttle.
July 15, 2014