Rated 4 out of 5 by JamesfromBoston Great location and staff
My wife and I stayed the night of May 26, 2014 prior to leaving Phoenix after a visit to the Grand Canyon. I am a frequent traveler and am a AA Ex Plat (>100,000 flight miles a year). My wife and I loved our room and the staff were EXCELLENT. The young man on Saturday night was very helpful and took care of our numerous requests and questions on a timely basis. We had to leave the hotel at 4:00 AM for an early flight back home and we got our wake up call at 0300 and the shuttle left on time. The shuttle driver and his brother (Front desk) were friendly and very helpful, despite the early hour. The bed was very comfortable and we did not hear noises from our neighbors. I plan on staying at the this hotel on our future to Phoenix in a few months.
May 26, 2014
Rated 5 out of 5 by Overnighter12345 Great Hotel, Low Price
This a great hotel, for a low price. This hotel has everything you expect and great service.
December 8, 2014
Rated 5 out of 5 by Foxy019 My compliments to the XYZ staff....
Just wanted to compliment Rebecca (XYZ bartender) for her positive attitude, knowledge of football, and never ending smile! Addtionally, her display of professionalism directed towards an intoxicated patron of the bar last night was much appreciaated!
Hopefully her Arizona Cardinals and my Green Bay Packers continue to have great seasons!
November 19, 2014
Rated 5 out of 5 by DH17 Great Phoenix location, awesome staff.
Repeat visits to this location, and have stayed at many other Aloft and Starwood properties. Always provide consistent and awesome experience. Have frequent business meetings in area, comfortable lobby area with plenty of seating nooks to prepare with colleagues, and after meetings each day a great environment to unwind in the XYZ bar. Very business traveler friendly. Great staff at the Phoenix Airport Aloft, always welcomed with a smile and tons of hospitality. Highly recommend Aloft, and the Phoenix Airport location.
May 2, 2014
Rated 4 out of 5 by mrsMT SHUTTLE
Great hotel near airport. Had shuttle to local restaurant. Staff at hotel very friendly and bartender was great!!
December 5, 2014
Rated 5 out of 5 by SierraRose Amenities Rank A+++ With Us
We have stayed at Aloft PHX-Airport many times and have always found the employees and rooms to exceed our expectations. Proximity to PHX Sky Harbor and PHX light rail are unbeatable. Rooms are European/IKEA style (compact and well designed with power dock on work desk; fridge) and perfect for our 1-2 night stays. Complimentary Internet a big plus. Courtesy shuttle to/from airport. Or take Sky Train across the street.
November 3, 2014
Rated 3 out of 5 by tugaoen4 average
shuttle to and from airport was very slow response (waited a long time for the shuttle, driver to the airport was not that friendly. as a gold member, it looked like I was entitled to some perks (free beverages or something?) but they didn't let me know or elaborate on that. also, we dropped off our rental at the rental place, but shuttle was unable to pick up from there so we had to take a different shuttle back to main airport and then wait another 20+ minutes for the Aloft shuttle.
July 15, 2014
Rated 4 out of 5 by gophergirl Nice clean convenient hotel
Short overnight stay, clean and comfortable. Appreciated the XYZ bar and games.
November 28, 2014
Rated 5 out of 5 by Gerard732 The Receptionist was perfect and ready to help
The shuttle driver was very helpful
November 29, 2014
Rated 5 out of 5 by mari49 Exceptional Service
The personnel was very professional, and courteous. In particular Nancy, and Shayne took the time to listen, and explain any concerns we had during our stay. My husband and I visited this facility for the first time, and were very impressed with the clean rooms, lobby, pool, parking lot, and most important the Housekeeper staff really take their job serious, we congratulate Alicia. She is polite, and hard working. Congratulations for delivering exceptional service.
June 18, 2014
Rated 5 out of 5 by shallmark71 Greatest Hotel Ever!
I was sceptical about staying at this hotel as it is a fairly new chain. When we were picked up at the airport the shuttle driver was very kind and attentive as we were standing in 107 degree heat in Phoenix. I needed information about location to a meeting and the driver went out of his way and looked it up and even provided free shuttle service to and from my meeting! The atmosphere is upbeat as the hotel is playing upbeat music everywhere... Loved It!
July 30, 2014
Rated 4 out of 5 by Kelly9154 Noise & Rough sand paper towels !!
Construction was going on across the street & work usually started around 6-6:30AM 6 DAYS PER WEEK NOT ON SUNDAY...thank heaven I got to sleep in ! day out of 4.
The really bad thing about the hotel was that the towels were very, very, very , very ROUGH (did you understand that what I meant is that it was rough texture, like drying with a scratch pad!!!!)
October 22, 2014
Rated 3 out of 5 by Sunshine89 Feels like a budget hotel
The bad: My main qualm with this hotel was the light rail noise which made it very hard to sleep. The bed wasn't comfortable and the sheets had small holes in them. There were scratches all over the walls. There are no ice machines, you have to get ice from the front desk.
The good: Overall a trendy but basic no frills hotel. The sticker price is reasonable and the room felt spacious enough. I really enjoyed the breakfast sandwich in the morning!
July 25, 2014
Rated 5 out of 5 by mdhenry100 Good hotel
Nice hotel, great staff and decent rooms.
November 20, 2014
Rated 5 out of 5 by Tikitu Very pleasant suprise
This was my first stay at an Aloft. I selected this hotel because of its close proximity to the airport and its free shuttle service. What a great surprise this hotel turned out to be!
Super clean rooms, great shower, comfortable beds, thoroughly modern, and exceptional service from the check in staff.
Decent restaurant within walking distance, and great coffee in the room. I'll definitely be checking out the Aloft brand in other cities as I travel.
September 19, 2013
Rated 3 out of 5 by dllp Emergence toothbrush
You should never be without a personal toiletry pack with a toothbrush and toothpaste. Our luggage did not make it on the plane and we were too tired to drive to Tucson. I asked the employee at the desk if you had any toothpaste and toothbrushes. He said you were out of them and probably wouldn't have any for 2 weeks. So I said what about mouthwash ? No you did not have any of that either. Poor management of housekeeping supplies.
July 9, 2014
Rated 3 out of 5 by amom Front desk unprofessional
Wish they were more professional. Only once was someone there when I was - 1st time she was outside smoking, 2nd time he was sitting at the food area looking at his phone, 3rd don't know where he was, last he was there. They didn't give me confidence that they were taking care of my stay.
AC was way too loud and blowing directly on the bed.
Shower head positioned so that you can't fully get underneath it, and low flow/pressure.
May 19, 2014
Rated 2 out of 5 by Jenny40 Not ideal
Hotel was clean. Room was basically clean. Towels were worn out and strings hanging. Pillow on bed had dried blood on it and it was NOT MINE. Notifed front desk and they replaced it. No bowl, bed or snacks for dog. Used coffee cups. Requested quiet location and instead got placed next to the club. Told first floor was fully booked. Not the case because I was the only one on the first floor.
Only good thing is the shuttle.
June 18, 2014
Rated 3 out of 5 by m2m2 Aloft Phoenix
I am generally a fan of the Aloft hotels.I've stayed at others and always enjoyed them,but unfortunately this location was not up to par.The room was old & beat up,and there was almost no sound-proofing.You could hear everything in the hallway and rooms next door. Also, the staff at the front didn't seem very familiar with SPG,& they didn't know what I was talking about when I went to check out with my GreenChoice vouchers.
May 30, 2014
Rated 5 out of 5 by SanDiegoMic Helpful Front Desk
When I arrived at the hotel for a four night stay I assumed I had a reservation. I unfortunately never completed my reservation request thus they didn't have my name on File. Nancy and Erica at the front desk were extremely warm and accommodating to help correct my error. After a couple minutes of confusion on my end, they helpfully were able to correct my stupidity.... with a smile. Top notch Customer Service. Thank you
January 7, 2014
Rated 2 out of 5 by BobK19C Tough Trip at the Aloft
I have generally liked Aloft hotels, and actively look for them when I travel.
This trip, however, I found the beds overly firm, pillows too soft to give good support, and the rooms themselves are not conducive to relaxing in any way after a long day. There is a desk chair or a bed, no comfortable chair or couch. I don't always want to go to bed or sit on a bed if you're having a meeting or discussion.
July 24, 2014
Rated 4 out of 5 by TimDC Construction behind hotel is a problem
Was awoken at 5:30 AM by the reverse gear warning alarm on trucks and earthmovers working on a construction site directly behind the Aloft. I'm guessing that construction starts that early because of the summer heat. The noise would stop periodically and then wake me again in a few minutes. I was getting up early anyway to catch a flight but it was still a nuisance to not be able to get a full night's sleep.
June 25, 2014
Rated 5 out of 5 by Ralph101 Nice Place And Great Value
I love this hotel. It is close to the airport, very reasonable, and extremely efficiently laid out. Been staying there for years and people are always universally friendly.
October 31, 2014
Rated 5 out of 5 by Suz67 Love the Aloft Hotels
I recommend it always. It is convenient close to Airport and Freeway access. The staff is friendly and accommodating. WXYZ bar is a great atmosphere and Rebecca the Bar tender is awesome! I will continue to come back every time I fly into Az.
October 21, 2014
Rated 5 out of 5 by Traveler65536 Comfortable and Convenient
Comfortable room, trendy lounge (with pool table), and very close to the airport. Also right across from light rail (but you don't really know unless you look out the window).
October 29, 2014
Rated 4 out of 5 by Kjohnswan Phoenix Aloft
Great stay. I love the environment you have created. A Water main broke in the neighborhood which left the hotel without any water. Somehow and to my luck a room on the first floor had water and the front desk opened it up for me to shower for my very early flight that morning. I also got to watch the Seahawks game with fellow Washington hotel guests.
September 8, 2014
Rated 3 out of 5 by sunny60 really nice modern hotel....staff, not so
love the room set up and decor. it was comfortable and quiet. we appreciate the shuttle to the airport. the desk staff forgot 2 different wake-up calls. and they seemed not too attentive. we asked about a $25 charge on the credit card with no answer provided. we each needed an early morning wake up call due to different flight times. they questioned our need of the calls and then forgot...
July 6, 2014
Rated 4 out of 5 by 1maninaroom A night at a hotel
The ALOFT rooms are nice and clean - but get very stuffy and warm. The hallway had nicer air. Staff was kind and courteous - but the young per on who checked us in just could net seem to find my reservation of SPG number. I think that was an issue of training not her personal ability.
October 6, 2014
Rated 5 out of 5 by BK48 Great Hotel
Nicole and her team do a great job. The location is perfect between the airport and downtown. Friendly team, good food and casual atmosphere. I highly reccomend this hotel.
October 24, 2014
Rated 4 out of 5 by Christos12 quick stay
i was only stays prior to a early flight so it met my needs good bed and clean room
October 31, 2014