Rated 5 out of 5 by Traveler92110 Wonderful Stay
We love the aloft hotels. Very laid back and made for people on the go. If you are looking for a resort type hotel, this is not for you. The staff was very friendly and helpful. It's close to the airport, but I did not hear any planes in our room. 10 minutes to downtown Phoenix. The rooms are well laid out and can accommodate people with electronic devices. We had 2 USB charging ports, plus a VGA, and an HDMI port. They have all the cables at the front desk if you need them or forgot yours, free of charge. The internet worked very well and we had no issues on the 6th floor. Very strong signal. The rooms were clean and well stocked. You get a mini fridge and a safe in the room. Plenty of towels and pillows. I love the shower. Nice big glass shower with soap dispensers. FYI: the shower has a small vertical frosted glass window. You will be able to see the person taking a shower from the bedroom. Not a big issue since I know my wife really well. I love the grab 'n' go food area. Free coffee and plenty of choices for things to eat throughout the day. We had Art make us a breakfast burrito with bacon. He told me that is not on the menu, but if I can wait a few minutes he will cook up some fresh bacon and make me one. It was really good. He was friendly and wanting to help me. The person at the front desk, Steve, was exceptional and very friendly. He was willing to do anything to make our stay more pleasant. He was professional and personable and always made the time to talk to us for anything. They had a pool table in the lobby and we got to shoot a game of pool, no charge. I did not hear any other guest noise in our room. My only complaint was the bed was a little more stiff than I remember from the other aloft hotels we have stayed at. It was not a deal breaker and probably just my personal preference. Having the staff being so helpful and accommodating is a huge plus. It made our stay there memorable. I believe the policies of the hotel filter down to the employees that work there and how they treat you. My wife and I have had great experiences at the 3 aloft hotels we have stayed at so far, Chicago, Austin, and Phoenix.
February 1, 2016
Rated 5 out of 5 by RunningMan5K Superb location!
The location of this Aloft could not be more perfect for getting around the Phoenix area. Sky Harbor's free Sky Train can get you from the airport to within a block of this Aloft. Also at the drop off point is a Phoenix Metro Light Rail station, which can get you downtown or over to Arizona State in Tempe in minutes (faster than a car). Day long pass is just $4 and the light rail cars are clean, fast and quiet. I was in town for the Rock n Roll races and got everywhere I needed to go, from packet pickup to start lines, and spent only $12 on transportation in 3 days (cabs would have been much more and seem hard to come by anyway in this part of town). As for my room, it showed some typical wear for an airport location. Basic, though trendy, furnishings. Room a bit smaller than most other hotels, but that was fine by me. It's not like I was hosting a party; just needed a nice place to stay. Restaurant, convenience store close by. Green Choice program is a great way to pick up some extra SPG points.
January 18, 2016
Rated 5 out of 5 airport stay was awesome
we had a great experience staying at the aloft hotel in phoenix. only 5 minutes from sky harbor airport, our comfort was increased by the friendly shuttle driver who greeted us.
every step of the way the staff was courteous, efficient & more than helpful. the room was spotless & we loved the view of the airport with planes taking off into the night. we did hear a few, but the arizona storm drowned out most of the others.
we visited happy hour & had a glass of fantastic wine then we picked up a couple of salads for dinner & a sandwich for the plane the next day. yum! so fresh, crunchy, fabulous. so glad we bought before leaving, came in handy.
we think we saved money by returning the car the night before our early-morning departure, and the ability to shuttle to the airport instead of messing around with rental returns was a blessing, especially at 6 AM!
please thank every one at the hotel for us; we will be back!
January 7, 2016
Rated 5 out of 5 by WittyMoose Extremely close to airport - convenient shuttle
Needed an hotel for 1 night for a flight out at 7:00 a.m. Very convenient location, 5 minute shuttle ride to the airport (or you can even take the SkyTrain and then a short walk to the hotel.) Front desk staff very attentive and helpful. Cool looking bar area (although we did not use it)
October 29, 2015
Rated 5 out of 5 by RyanNH A pleasant surprise
This was my first stay in an aloft hotel and I was pleasantly surprised. I chose it based on price not really knowing what to expect. I like the design aspects of the hotel and found the room, the fitness center, the bar, and the staff to all be top notch for the price point this hotel offers. I will definitely be back!
October 21, 2015
Rated 5 out of 5 by EarnedLoyalty Fun place to stay
vary easy going environment with all the expected comforts
October 19, 2015
Rated 1 out of 5 by Leeann111 extremely disappointed
my two daughters and I stayed at this hotel because of the convenient location near the Phoenix Airport!this was at the end of our travels and we were looking forward to a good night's sleep before heading home! unfortunately the last thing we got was sleep,,, there was a buzzing noise all night long that kept us awake. when I checked us out the next morning I told the lady at the front desk and she casually said "sorry about that that was the generator running all night" and that was it, she pretty much could care less I also mentioned how dirty the pool was and all I got was a blank stare! and the price of the refuel food was extremely off the chart expensive, that was not the biggest problem, the lack of sleep and the uncaring staff pretty much was a problem! it was extremely hot that day when we got there we all wanted to go swimming but decided not to because of all the bugs and trash, leaves, palm leaves, in the pool! I did not read the reviews before I booked this room! I wish I had I would have found out about the uncaring staff to begin with which would have made me not book a room here very disappointed and it was very expensive!
September 19, 2015
Rated 1 out of 5 by Veee One unsatisfactory event after another
When I first checked in, the attendant forgot to give me the login access to the internet. That is very minor. Then when I took a shower, the shower head is directly over the shower drain and could not reposition the shower head so the water was not draining properly and soap scum was not draining because the water flow was impeded by the direct water pour on the shower drain. In addition, the shower pressure was very weak. Then I tried to call the front desk after 30 rings someone picked up and stated they could not leave their position to determine if they could find a suitable room. The security attendant came up and confirmed my experience with a dirty shower or soap scum mess due to the inflexible position of the shower head. I had requested to move to another room at 5 AM MST. It was a smaller room but the shower was at least 3 inches positioned away from the drain. I tried to write a guest review but the site was down for creating guest reviews for several hours. The morning manager tried to reconcile by offering me points and I requested two bottles of Coke Zero. By the time my room was being cleaned, I noticed the refrigerator never got cool. Then the housekeeping staff tried to examine it and said they are all very weak refrigerators even though there is an ice tray in the fridge---which indicates a capability to at least make ice....even a section for storing an ice tray. At the end, the website for guest reviews is working and now my refrigerator is not even working. A day of multiple unsatisfactory services at Aloft Phoenix Airport hotel. In addition calling customer service was more frustrating since they hung up on me and I always got transferred and had to relay my information several times/repeated the story each time.
September 14, 2015