Rated 3.9 out of 5 by 106
Rated 5 out of 5 by Zacnlinc Great location and comfortable place
No major issues at all had during my two day stay. Easy check-in. Room ready and clean. On 5th floor facing airport. Not a major issue with noise. Did notice doors slamming during the night as well as music from neighbor early in the morning.. But I got restful sleep.
Also noticed that each time I was in the bar I overhead people "complaining" that their Go Green vouchers for $5 off a drink never arrived. So, when it was time to check-out for me, I too didn't get one for my two night stay despite having the tag on the door knob well before 2 AM. They need to work on this even if it's easy as pie to have the points added to the SPG account when checking out. Expectations were set to receive the card(s) and they never arrived.
Will be returning to this location for sure when travels have me back in the area for business or pleasure for sure!!
Front desk was awesome too as they gave me a list of local restaurants and a brief personal experience guide other than what was written on the paper!! WOW!!
December 18, 2014
Rated 5 out of 5 by Overnighter12345 Great Hotel, Low Price
This a great hotel, for a low price. This hotel has everything you expect and great service.
December 8, 2014
Rated 4 out of 5 by mrsMT SHUTTLE
Great hotel near airport. Had shuttle to local restaurant. Staff at hotel very friendly and bartender was great!!
December 5, 2014
Rated 5 out of 5 by Gerard732 The Receptionist was perfect and ready to help
The shuttle driver was very helpful
November 29, 2014
Rated 4 out of 5 by gophergirl Nice clean convenient hotel
Short overnight stay, clean and comfortable. Appreciated the XYZ bar and games.
November 28, 2014
Rated 4 out of 5 by Forbusinessandpleasure Good choice if flying
This is a very nice newer hip hotel. Small pool and lounge but very functional. The gym was also up to date and had everything I needed.
As this is an element hotel not much SPG recognition, points or drink at checkin.
The hotel is close to the airport, mass transit, and has a good eating establishment within walking distance.
August 20, 2012
Rated 5 out of 5 by Foxy019 My compliments to the XYZ staff....
Just wanted to compliment Rebecca (XYZ bartender) for her positive attitude, knowledge of football, and never ending smile! Addtionally, her display of professionalism directed towards an intoxicated patron of the bar last night was much appreciaated!
Hopefully her Arizona Cardinals and my Green Bay Packers continue to have great seasons!
November 19, 2014
Rated 1 out of 5 by wydmbs Awful
As a loyal Starwood I was appalled at the service which left me $50 more out of pocket.
I booked a X2 queen as we were visiting ASU with my son. I phoned both reservations and the front desk to make sure they held the room before arriving. Both said they noted.
Arrived to find NO x2 beds and the offer to sleep on an air bed. Asked to be moved to Tempe which did have X2 queen making this whole evening a late and tiring experience.
Finally on checking out of Tempe got charged standard rack rate leaving me +50 more out of pocket. This was my sons first experience of Starwood. Not good.
November 16, 2013