Rated 4 out of 5 by KC0725 This hotel was not that accomodating
I had an unexpected layover in Phoenix due to SW airlines. SW provided a voucher for me to received a discounted hotel reservation. I was told at the ALoft front desk that they would not be able to discount my room rate. I was not very happy.
July 28, 2014
Rated 2 out of 5 by michmike Not impressed.
No cold water from the sink, clogged shower drain, loud air conditioning and unimaginably stuffy rooms. Shuttle was quick and drivers were friendly. Hotel feels poorly cared for and maintained.
July 25, 2014
Rated 3 out of 5 by Sunshine89 Feels like a budget hotel
The bad: My main qualm with this hotel was the light rail noise which made it very hard to sleep. The bed wasn't comfortable and the sheets had small holes in them. There were scratches all over the walls. There are no ice machines, you have to get ice from the front desk.
The good: Overall a trendy but basic no frills hotel. The sticker price is reasonable and the room felt spacious enough. I really enjoyed the breakfast sandwich in the morning!
July 25, 2014
Rated 2 out of 5 by BobK19C Tough Trip at the Aloft
I have generally liked Aloft hotels, and actively look for them when I travel.
This trip, however, I found the beds overly firm, pillows too soft to give good support, and the rooms themselves are not conducive to relaxing in any way after a long day. There is a desk chair or a bed, no comfortable chair or couch. I don't always want to go to bed or sit on a bed if you're having a meeting or discussion.
July 24, 2014
Rated 5 out of 5 by Druana Wonderful stay
We had such an amazing time there!! Pillows were super fluffy as well as comforters! Better then any place I ever stayed and slept so good!!! 5 stars!
July 23, 2014
Rated 5 out of 5 by Drasante Wonderful hotel
I always stay here. Beautiful hotel, great beds. The staff and administration very responsive.
July 20, 2014
Rated 5 out of 5 by Jimbo98978709 The Staff makes it
from front desk to bartenders to housekeeping -- everyone on the staff there gives off positive energy.
July 19, 2014
Rated 5 out of 5 by explorenorth Excellent choice
I stayed for 3 nights in July, while in town by myself to purchase a motorhome. Starwood is a brand that my wife and I use a lot, and we have never been disappointed. Aloft has intrigued me ever since they launched it, and for my purposes it was near perfect. Great location close to the airport and car rental center, and having the Pueblo Grande Museum right across the road was an unexpected bonus.
The reviews saying that this property is good for restaurants and local food, though, surprise me - the only place to get a sit-down meal is Ruby Tuesdays. For my 3-day stay, that was okay, but that would be my limit before needing some variety. Food doesn't seem to be a consideration even on your Web site - the interactive map doesn't even have restaurants as an option.
The staff was very good to excellent, from the front desk to the bartender and shuttle drivers (even at my 04:30 departure). I chose the no-roomkeeping option, which I do at any hotel, and it's nice to get a credit for doing so.
A consideration for some people may be that the bathroom has no door. For that reason, my next visit to Phoenix in 2 weeks with my daughter will have to be elsewhere. For myself, I love the design, and the value for the price is extremely good.
July 19, 2014
Rated 5 out of 5 by Giuseppi Good place
This is a really good airport location and the staff is GREAT!
July 16, 2014
Rated 3 out of 5 by demcclur Samll Room - minimal room services
When choosing the Green option to reuse my towels and sheets, i did expect that the cleaning crew would still vacuum the room, empty garbage and replace coffee supplies. Not the case-- i did put my trash can outside the room on the 2nd day and they did empty it and vacume- no coffee however.
July 15, 2014
Rated 3 out of 5 by PaoCarr Everything good except:
Staff should be more communicative in regards to a guest folio. I work in hospitality and it should be courtesy to verify form of payment rather than just charge someone's credit card. I verified with 2 staff memebers my reservation was made with points. I gave a cc upon checkin because I know it is put on file for incidentals. I was told I was paying with points and come to find out, a week later my card was charged $80.00. Unacceptable to have to go through the refund process when someone could have just verified with me if anything was going to be charged. I wasn't even emailed a copy of my folio so I could look at it then. Hotel is great, everything I always love about Alofts.
July 15, 2014
Rated 3 out of 5 by tugaoen4 average
shuttle to and from airport was very slow response (waited a long time for the shuttle, driver to the airport was not that friendly. as a gold member, it looked like I was entitled to some perks (free beverages or something?) but they didn't let me know or elaborate on that. also, we dropped off our rental at the rental place, but shuttle was unable to pick up from there so we had to take a different shuttle back to main airport and then wait another 20+ minutes for the Aloft shuttle.
July 15, 2014
Rated 3 out of 5 by Arizona18 Fire messed up the whole experience
I really didn't have much time. There was a fire and I lost two hours of needed sleep.
July 15, 2014
Rated 5 out of 5 by CocoaBrown Friendly & Warm Welcoming
I booked a stay from July 4th-July 6th and it was amazing! My friend and I were greeted with smiles the moment we walked in by Glenn and another pleasant lady at the front desk. At the time of check in Glenn took the initiative to make sure our room was ready. My friend and I waited about 5mins before we received our room keys. As a courtesy, Glenn gave each of us a ticket for a free complimentary breakfast for each day we stayed at the hotel. The environment was extremely inviting and full of positive energy! At one point, Glenn even referred to me by my first and last name as I was walking through the lobby(talk about good rapport!). Due to a dust storm that took place July 3rd, the pool wasn't accessible for swimming... HOWEVER, they promptly took care of it and my friend and I were able to enjoy the water along with other guests. I did find it a little odd that I walked into my hotel room after leaving and the housekeeper was in there cleaning and remained in the room while my friend and I were trying to unwind. I do understand she was doing her job but I felt our privacy was a little invaded and she should have asked if we felt comfortable with her being present while we were in the room. Next time I will put the "Do Not Disturb" door knocker on the door knob to prevent unexpected happenings when returning to my room. Other than the awkward encounter, our entire experience was REMARKABLE! I would definitely recommend this location to anyone looking for an intimate getaway with great customer service!
July 13, 2014
Rated 3 out of 5 by dllp Emergence toothbrush
You should never be without a personal toiletry pack with a toothbrush and toothpaste. Our luggage did not make it on the plane and we were too tired to drive to Tucson. I asked the employee at the desk if you had any toothpaste and toothbrushes. He said you were out of them and probably wouldn't have any for 2 weeks. So I said what about mouthwash ? No you did not have any of that either. Poor management of housekeeping supplies.
July 9, 2014
Rated 3 out of 5 by sunny60 really nice modern hotel....staff, not so
love the room set up and decor. it was comfortable and quiet. we appreciate the shuttle to the airport. the desk staff forgot 2 different wake-up calls. and they seemed not too attentive. we asked about a $25 charge on the credit card with no answer provided. we each needed an early morning wake up call due to different flight times. they questioned our need of the calls and then forgot...
July 6, 2014
Rated 3 out of 5 by Kristy111 Meh...
My husband and I stayed overnight at this hotel while traveling through Phoenix. Walking in, the staff was polite and quick to check us in. The lobby smelled great and they have an espresso machine (about $3/ coffee- not complimentary for guests). We took the black-light- lit elevator with what looked to be mover's blankets on the walls up to our room. After a long day we were looking forward to the "ultra comfortable signature bed" but instead had a lumpy looking bed that was as comfortable as a thin pull-out bed on a sleeper sofa complete with the feeling of support bars in your back. Aside from the lumpy, bumpy sleep rock, the room was your standard room although they do have decent coffee in the room and Bliss products for the bathroom which were nice.
July 2, 2014
Rated 5 out of 5 by Southfork14 Overall a clean and well run Hotel
I stayed at the Aloft Phoenix Airport for one night. This was my first time to stay at a Aloft property and it was an enjoyable stay. Only 5 minutes by courtesy shuttle to/from from Sky Harbor Airport.
If you are looking for food, you should be aware that the Hotel is not situated within walking distance to anything except a 7-11 and Ruby Tuesday restaurant very close by. Perhaps their Shuttle van might take you to something else in the area but I was only a short timer so Ruby Tuesday's was fine for me.
Room was clean, King bed, and plenty of room. Great to have the walk-in shower, but being the desert not much water pressure.
June 30, 2014
Rated 3 out of 5 by Viking23 Nice decor, staff needs improving
I stayed here recently while on a road trip. The rate was very reasonable and the hotel decor was very modern and trendy. The room was a bit small but was clean and had everything I needed. I liked the overhead shower although I wished it was more adjustable. And I was able to get in a morning workout at the fitness center before continuing my trip. The gym had everything I needed - good quality machines, weights, tv, towels, water, etc.
What began as a nice stay went downhill when some sort of a alarm sounded at around midnight. It sounded like a faint fire alarm down the hall. It very well could have been someone's car alarm but it sounded like it came from inside the hotel and it took close to an hour for the issue to be resolved.
What angered me most was when I went to the front desk to check out. The desk clerk seemed to be on a personal call. She looked over at me, rolled her eyes, placed her call on hold and asked what I wanted. I told her I needed to check out. She asked my room number and went back to her phone call. She printed my receipt and placed it on the counter without even looking up at me and continued her call. She never asked how my stay was or said thank you or anything.
If it weren't for that desk clerk I would gladly stay here again the next time I'm in town. I will note the gentleman that checked me in the evening before was very friendly and professional.
June 29, 2014
Rated 5 out of 5 by yuli2014 ELP to PHX to Kauai
Best place to stay in area. Great location
June 29, 2014
Rated 4 out of 5 by TimDC Construction behind hotel is a problem
Was awoken at 5:30 AM by the reverse gear warning alarm on trucks and earthmovers working on a construction site directly behind the Aloft. I'm guessing that construction starts that early because of the summer heat. The noise would stop periodically and then wake me again in a few minutes. I was getting up early anyway to catch a flight but it was still a nuisance to not be able to get a full night's sleep.
June 25, 2014
Rated 4 out of 5 by voxer13 Great Hotel
The hotel is pretty modern. You have music in the hotel and elevator. The breakfast bar is fantastic. I love the egg english muffin and burrito for breakfast. The hotel is directly across the street from the tram so it is easy access to everything. The only thing I wish is the TV would list what is showing. It only lists about every 11th channel as far as what is playing.
June 22, 2014
Rated 5 out of 5 by mari49 Exceptional Service
The personnel was very professional, and courteous. In particular Nancy, and Shayne took the time to listen, and explain any concerns we had during our stay. My husband and I visited this facility for the first time, and were very impressed with the clean rooms, lobby, pool, parking lot, and most important the Housekeeper staff really take their job serious, we congratulate Alicia. She is polite, and hard working. Congratulations for delivering exceptional service.
June 18, 2014
Rated 2 out of 5 by Jenny40 Not ideal
Hotel was clean. Room was basically clean. Towels were worn out and strings hanging. Pillow on bed had dried blood on it and it was NOT MINE. Notifed front desk and they replaced it. No bowl, bed or snacks for dog. Used coffee cups. Requested quiet location and instead got placed next to the club. Told first floor was fully booked. Not the case because I was the only one on the first floor.
Only good thing is the shuttle.
June 18, 2014
Rated 5 out of 5 by daizee rooms
they have beautiful clean rooms and the staff bare so friendly and helpful. a real nice place to stay
June 17, 2014
Rated 5 out of 5 by Cinda08 Office Manager
Outstanding personnel - that's why we always stay at this particular location!!!
June 12, 2014
Rated 2 out of 5 by BKSeven Front desk staff, why bother.
Front staff couldn't even tell me of a place near by for dinner. Bar tender must have had a bad day and the cleaning staff was so loud each morning starting before 8 am, like they wanted everyone up and out of their rooms. Won't stay there again.
June 6, 2014
Rated 3 out of 5 by m2m2 Aloft Phoenix
I am generally a fan of the Aloft hotels.I've stayed at others and always enjoyed them,but unfortunately this location was not up to par.The room was old & beat up,and there was almost no sound-proofing.You could hear everything in the hallway and rooms next door. Also, the staff at the front didn't seem very familiar with SPG,& they didn't know what I was talking about when I went to check out with my GreenChoice vouchers.
May 30, 2014
Rated 4 out of 5 by JamesfromBoston Great location and staff
My wife and I stayed the night of May 26, 2014 prior to leaving Phoenix after a visit to the Grand Canyon. I am a frequent traveler and am a AA Ex Plat (>100,000 flight miles a year). My wife and I loved our room and the staff were EXCELLENT. The young man on Saturday night was very helpful and took care of our numerous requests and questions on a timely basis. We had to leave the hotel at 4:00 AM for an early flight back home and we got our wake up call at 0300 and the shuttle left on time. The shuttle driver and his brother (Front desk) were friendly and very helpful, despite the early hour. The bed was very comfortable and we did not hear noises from our neighbors. I plan on staying at the this hotel on our future to Phoenix in a few months.
May 26, 2014
Rated 3 out of 5 by DAYNE919 Great for stylish, budget-minded traveler
My 2nd stay @Aloft. I agree with all who say its like being in a dorm, albeit chic & trendy. Room layout unique, altho the designers should have figured a way to fit in some drawers!
Right across the street from airport & SkyTrain - but they have a free shuttle. Convenient to light rail (across the street) to get to convention center downtown (3 stops away). Nothing in the area except a mini mart and the airport. Construction going on on the back side of hotel & the heavy machines start early. Had an adjoining room and the people next door sounded like they were in my room! (Avoid at all costs!) and the sun comes up at 5:30am and the blackout shades, don't - bring eye mask if u want to sleep in!
If u r there more than a day and need selection of food, use GrubHub (great Caribbean restaurant that delivered.)
Staff is great! Especially NANCY (front desk) and JOHN (shuttle)!!!
I would stay again but probably not at this location. Too remote. Good for an overnight because of close proximity to airport and Metro. So if ur flying in for biz and will be busy all day and nite and leaving next day, and want to save $150+ over downtown hotels, this is a great choice.
May 23, 2014