Rated 4 out of 5 by ttlmg Great Staff Experience
I have stayed at this hotel several times. Last night when checking in, Danielle, the Front Desk attendant was delightful, helpful, and friendly.
Also, when checking out this morning, Angel was very kind.
Very nice experience.
December 13, 2013
Rated 3 out of 5 by rk51 Sleeping on the Street
I stayed at your facility to be close to the airport to catch an early flight. Did not sleep all night because my room was right next to the access road to the airport. Will never stay with you again
December 13, 2013
Rated 3 out of 5 by DaBronxKennedy Noisy Stay
I liked the location and price point for this hotel. Amentiies and rooms were great. However, upon checking in to our room we couldn't get keys because the key machine wasn't working, and security had to get us in. Just a little unsettling. In addition, throughout the night people were knocking on our door and you could hear people doing it down the hall as well. We didn't get a decent night of rest. Therefore, while I like the product I'm not sure if I can honestly recommend to others.
December 10, 2013
Rated 3 out of 5 by Runr29 Nice looking hotel, but needs maintenance
The look of the Aloft at PHL is cool, and I was pleased to find a fairly reasonably priced hotel at which to use my SPG membership. The staff was perfectly friendly and accommodating.
On the downside, the place clearly needs some maintenance. My bathroom door rolled right open immediately after being closed. The front desk sent up an engineer who determined it needed to be removed and remounted, and they couldn't do it at night, so I was moved to a new room. In the new room, neither the refrigerator or coffee maker worked. Other items that were sub-par included stained carpets, moldings coming off walls, and just noticeable deterioration here and there. No one item bothered me greatly, but everything taken together made for a less than ideal stay.
The front desk was great, given I had to speak to them several times. My SPG membership wasn't recognized at all, but oh well. I was given a free movie for needing to change rooms, but I didn't use it because it was late at night and I needed to get to sleep. For a comfy bed and TV that don't cost an arm and a leg, it's a decent place, but I wasn't wowed beyond that.
December 6, 2013
Rated 2 out of 5 by Tucci Overpriced & not for families
I get the concept. The lobby is more modern and the WXYZ shop was a nice touch. But the rooms are really only for one person. A tiny clothes rack. Cramped space. And a big mistake - no tub. You have to tell people that. I have a one year old and was going to a wedding. Could not even wash her in the sink that was tiny too. It's more like an overnight car on a train than a hotel room. Which is fine for under $100 but not when you get more space and amenities for $10 less across the street. Bathroom grout seemed dirty. Poor color choice. And had to pay for parking???? Plus wait in a long line to get out of the gate. Awkward stay.
November 18, 2013
Rated 5 out of 5 by Sassy73 Awesome Staff and Hotel
This location of the Aloft made our stay amazing... We come to Philly quite often to visit family, and we are so excited to have a place to call home now while in town.
Nora and Danielle at the front desk were the best! We had some last min changes, but these ladies made the experience notable. Thanks for showing that good customer service is still at the top of the list.
November 12, 2013
Rated 5 out of 5 by KMur635 2nd time as good as the 1st
Next time I book a place it will be Aloft.... Again!
November 28, 2013
Rated 5 out of 5 by JULIE210 Great Stay
PERFECT! EVERYTHING WAS ALL SET.
November 26, 2013