Rated 5 out of 5 by Novafun Perfect Location
I had a late night arrival and was beat from a week of work so having the hotel be friendly, clean, and convenient was a welcome relief.
The person who greeted me was super friendly -- wish I could remember her name.
One item which was overlooked was the parking arrangements. There is a fee schedule at the ticket gate when you enter the parking. The front desk person didn't mention their validation process for parking when I checked in. After I inquired (BTW they do validate and there is no fee for parking for guests) everything was cool.
June 16, 2013
Rated 5 out of 5 by Julie82 Great Hotel
We stayed for 1 night at the recommendation of the Wells Fargo Center. The hotel was very nice and the staff was very attentive.
June 17, 2013
Rated 4 out of 5 by GLHAWK Hotel has excellent features lobby music was too too loud
Great experience. Hotel desk was always overloaded with customer matters. Music in lobby was way too loud.
June 16, 2013
Rated 3 out of 5 by Beebs42 BATHROOM
BLEACH. Use bleach or similiar cleaning agent on the bathrooms to clean the tile. The shower has black mold in it. The floor tile and grout is gross.
June 12, 2013
Rated 4 out of 5 by mvdc Great guest service/hospitality
Perfect for the night! Very welcoming and accommodating. Really enjoyed our stay, but the staff definitely made it great!! Thank you!
June 10, 2013
Rated 5 out of 5 by Robert33 Sweet & Awesome
Awesome stay, however we did have a few bumps in the road with the rooms, bu t the staff exceedingly, and swiftly corrected the two problems. Kudos to the staff, they jumped right on it. I had a cracked mirror in the room when we checked in, and they moved us to another room. We go to the other room and there was water from someone turning off the refrigerator over the bathroom floor, but the housekeeping personal was a few doors away and was highly glad to take care of it for us. The carpet was a little wet, and the housekeeping personal left a few bathmats to keep our feet dry. Great staff, but overall a good stay.
May 29, 2013
Rated 3 out of 5 by das11 Modern stylings are appreciated
Upon check in my room was immediately switched as requested (from 2 double beds to 1 king). There were several areas of what appeared to be dried blood on the carpet under the bed platform which I did not notice until the evening. I reported this to the front desk staff who indicated she would bring it to the attention of a manager. I did not request a room change as the stains were not in my walking path. No manager followed up with me so I do not know if the matter was reported or not. There are no snacks served at the bar, which I found unusual and inconvenient, so I purchased a bag of Doritos from the nearby snack bar.
May 28, 2013
Rated 3 out of 5 by Steve19 Needs Better Customer Service
The hotel appearance was very clean and in order. However, the staff at the front desk was a little un-informative, if I must say. We were told that a shuttle was available to take us to the airport to catch the train and also available to pick us up at the airport, every 20 minutes. After waiting at the airport for about 15 minutes for the shuttle, the driver slowed down at the designated stop and decided to keep going. We tried to call the hotel and the front desk put us on hold for 8 minutes, without any notice. The shuttle driver finally showed up again, about 15 minutes later.
May 31, 2013