Rated 3 out of 5 by Fees Extra charge for parking.
This facility charges $7 for parking - even though there were plenty of space.
October 12, 2012
Rated 3 out of 5 by ChrissyP This hotel needs some improvement
Although this is a nice hotel, I was disappointed with the room accomodation. I reserved the room for 5 people and although the room was nice, there was only room for 4 to sleep comfortably. I had to request extra pillow and blankets, so one of my kids could sleep on the floor.....shouldn't there have been a cot or other bedding alternative? Also, most hotels I have stayed, were park and fly at no cost. I had to spend $72 to park when I was originally quoted $12. Had I known this ahead of time, I would have used one of the lots for much cheaper. It is not okay to mislead people in this way. Your one staff member was rude, the 2nd was very nice. Overall hotel accomodations were nice and clean.
November 10, 2013
Rated 2 out of 5 by Postie Sad stay
Have stayed here several times. Also stayed in same chain in Franklin, TN. Won't stay in either again because of laziness on staff part. Stayed two nights because we had serious meetings in New York City. I booked first night through Orbitz...how am I supposed to know that "accessible" means a danged handicapped room??? Seriously??? So we had an uncomfortably low bed and a messy wet shower and bathroom with a door that did not stated closed. No privacy at all. Staff, except for the bar tender was nt helpful or flexible at all. Very disappointed because we had loved our stays before. Not much chance of our going back there again.
September 16, 2013
Rated 3 out of 5 by Lousycsexp Not much rest
The positives - Front desk staff was very friendly. The hotel was modern, clean and great music in the lobby.
The negatives - No bath towels were provided in our room. And no one on staff at 10:00pm that could bring us any. The moron in the room next to ours kept calling someone on the phone screaming and swearing at the top of his lungs. This was after 10:30 and continued for an hour. I finally dozed off around 12:30 to be interrupted constantly by people chatting and laughing while waiting on the elevator. We had a room right next to the elevator and until it was time to get up at 3am the noise was constant. The hotel was not full so why they put us there is beyond me. We had dropped my son off for college and had a 5:45 flight out the next morning. We didn't check in until 9pm and were exhausted. After having a cocktail at the very cute bar, we headed to bed for what we hoped to be a quick but good night's sleep. Now, I wish that I had gotten dressed, dragged myself back downstairs to the front desk and insisted that they give us a quieter room (with bath towels). I did like the proximity to the airport. The cost was not cheap ($120+ or 7000 points) so basic services should be provided. The driver the next morning on the shuttle bus (that serves all 3 Sheratons) was not pleasant at all.
September 3, 2012
Rated 2 out of 5 by home77 Room was Dirty
There was sticky stuff on the "window" between the shower and room. The grout in all of the tiles was dirty. There were rust stains and water stains in the shower. I took a lot of pics. This is definitely the worst SPG property that I have stayed at. Not sure if poor construction or poor cleaning and maintenance as to the tile but someone needs to clean everything and re-seal it all multiple times to make it easier to clean. As for the nasty stickiness on the windows, there is just no excuse for that. I was very disappointed with my experience. It also seemed like the hotel staff were letting the general public in to use the pool, which was kind of weird.
August 28, 2013
Rated 5 out of 5 Great Staff!
I booked my ticket through one of those online booking sites (not directly with SPG) and found, when I arrived, that I did NOT have a reservation. Well, Philly seemed to be booked up! Danielle was amazing, not only did she find a room for me - but managed to help a number of other folks that had the same issue ("ghost booking") by finding them other rooms (let me tell you that was not an easy task!). And, she did it with an amazing attitude. I was very impressed.
Regarding the hotel, I was very pleased. The room and the entire facility were clean, cute and, well, fun! I will certainly look at staying at aloft again! Very good value!
June 21, 2013
Rated 5 out of 5 by Closer Terrific Experience!
All was great with the exception of the checkout woman that was having a disagreement on the phone with an internal employee (boss). A personnel matter while I was waiting to check out on Friday morning 12/13/13. Everyone else and the facility was outstanding. Thank you!
December 16, 2013
Rated 4 out of 5 by him14 employees make the difference
I am really upset at myself for not remembering every employees' name that i encountered during my stay. They were quite exceptional. I do remember a young lady by the name of Grace who checked us in and and provided us with some great local options. Her whole demeanor was very pleasant and welcoming. Also there was another lady who checked me out at approx 4:30a. She had dreadlocks. Her demeanor, at that time in the morning!!, was equally as pleasant and she was very thorough when answering all my questions. The alofts are exactly the same all over the world, the staff in Philadelphia made this stay world class for me. Thanks.
September 29, 2012
Rated 4 out of 5 by VM21 Great staff at front desk.
The staff at the front desk were the most helpful and accommodating I have encountered in any hotel stay I've had in a long time.
December 17, 2013
Rated 4 out of 5 by Mack99 great decor
Great décor and atmosphere.
Danielle at the front desk was very friendly and welcoming, as was the bartender.
December 16, 2013
Rated 4 out of 5 by NMags14 Enjoyable Stay
My friend and I stayed here for the Made in America concert that was happening over Labor Day Weekend. It was convenient to take the train to the airport and then into the city, we didn't mind at all. The only thing I would say is that after our first night, we had left the hotel room around 1:30pm and when we got back at around 10:00 pm our bed wasn't made and our towels were never changed. We followed the instructions on the sheet we were given. None the less that was just a minor tweak and it didn't spoil our fun. I would definitely stay here again. The front desk person in the morning was wonderful as well; very helpful!
September 6, 2012
Rated 3 out of 5 by das11 Modern stylings are appreciated
Upon check in my room was immediately switched as requested (from 2 double beds to 1 king). There were several areas of what appeared to be dried blood on the carpet under the bed platform which I did not notice until the evening. I reported this to the front desk staff who indicated she would bring it to the attention of a manager. I did not request a room change as the stains were not in my walking path. No manager followed up with me so I do not know if the matter was reported or not. There are no snacks served at the bar, which I found unusual and inconvenient, so I purchased a bag of Doritos from the nearby snack bar.
May 28, 2013
Rated 4 out of 5 by ttlmg Great Staff Experience
I have stayed at this hotel several times. Last night when checking in, Danielle, the Front Desk attendant was delightful, helpful, and friendly.
Also, when checking out this morning, Angel was very kind.
Very nice experience.
December 13, 2013
Rated 3 out of 5 by rk51 Sleeping on the Street
I stayed at your facility to be close to the airport to catch an early flight. Did not sleep all night because my room was right next to the access road to the airport. Will never stay with you again
December 13, 2013
Rated 5 out of 5 by Robert33 Sweet & Awesome
Awesome stay, however we did have a few bumps in the road with the rooms, bu t the staff exceedingly, and swiftly corrected the two problems. Kudos to the staff, they jumped right on it. I had a cracked mirror in the room when we checked in, and they moved us to another room. We go to the other room and there was water from someone turning off the refrigerator over the bathroom floor, but the housekeeping personal was a few doors away and was highly glad to take care of it for us. The carpet was a little wet, and the housekeeping personal left a few bathmats to keep our feet dry. Great staff, but overall a good stay.
May 29, 2013
Rated 4 out of 5 by DougMEM aloft PHL not what I expected
I have stayed in a couple of other aloft hotels and they created an expectation of level of service, particularly in the "wxyz" bar/lounge.
What I found in PHL was a good bartender who knew some of his regulars well and could mix a good drink, but the facility had none of the bar food I had expected. The only option on a rainy night was to pay for a cab to a restaraunt or eat something from the onsite market. I was really hoping for something hot and tasty instead of cold and pasty. I also got some song and dance bout "changing the menu".
At least the next night I was able to order pizza and have it delivered.
July 25, 2013
Rated 5 out of 5 by RoxyK great hotel
Spent my first night at the Aloft and had high expectations before even getting to the hotel from all the reviews I read when I was searching for a place to stay.This hotel was dope!! The whole indoor/outdoor lounge area was so funky.The room was quirky too with all the decor.Loved the walk-in shower with the rain faucet head.Checkout time is at noon so it's nice to know you can take your time when leaving instead of feeling rushed like all other hotels with earlier check-out times.
Location was great, made it to the city in less than 1/2 hour.
Price of hotel was quite fair.
Will be staying again for sure!!!
June 6, 2012
Rated 3 out of 5 by Runr29 Nice looking hotel, but needs maintenance
The look of the Aloft at PHL is cool, and I was pleased to find a fairly reasonably priced hotel at which to use my SPG membership. The staff was perfectly friendly and accommodating.
On the downside, the place clearly needs some maintenance. My bathroom door rolled right open immediately after being closed. The front desk sent up an engineer who determined it needed to be removed and remounted, and they couldn't do it at night, so I was moved to a new room. In the new room, neither the refrigerator or coffee maker worked. Other items that were sub-par included stained carpets, moldings coming off walls, and just noticeable deterioration here and there. No one item bothered me greatly, but everything taken together made for a less than ideal stay.
The front desk was great, given I had to speak to them several times. My SPG membership wasn't recognized at all, but oh well. I was given a free movie for needing to change rooms, but I didn't use it because it was late at night and I needed to get to sleep. For a comfy bed and TV that don't cost an arm and a leg, it's a decent place, but I wasn't wowed beyond that.
December 6, 2013
Rated 3 out of 5 by bgirl07 Fine facility, not so nice employees
Front desk employees who could seriously care less if you catch your 5:55am flight out of one of the East Coast's busiest airports? It's an airport hotel, for goodness sake, so that's really the point. I called downstairs for a cab at 4am and was literally REFUSED. While the front desk staffer couldn't guarantee the exact time of the shuttle, she very rudely told me that it was my only option.
Coupled with no smiles and no greeting at check-in by another surly employee, I was seriously disappointed by this experience. I'll take a little less hip for a little more hospitality next time.
August 10, 2013
Rated 4 out of 5 by Me13 Changed My Mind
I originally wrote a not so good review due to a bad customer service experience I encountered during booking. However, I must admit my 2 night 3 day stay was very good. I still can't give it a 5 because that initial experience put such a bad taste in my mouth. This hotel could easily be a 5 if they work out some very small kinks . The decor/design/colors - very chic - I LOVED IT!! I will also say contrary to other reviews the front staff at the Aloft was on point my entire stay - they went above and beyond. I
October 30, 2013
Rated 3 out of 5 by Phred49 Nite in Philly
On arrival, we were met with your courteous staff, selected a light snack from the "Fuel" area and proceeded to our room. First, we were unable to turn on the tv. Called the front desk and they promptly dispatched a technician to our room. The tech was unable to remedy the tv issue and we were only able to view limited channels using the on-set controls. The shower drain and sink drain were slow to drain, so much so that only one could take a shower without flooding the adjoining area. The shower also has visible mold in the corners and grout was missing from the entry threshold.
Overall, the hotel provided an adequate place to spend the nite before our early-morning flight from PHL. We will plan to stay there again since this was our first bad experience at this property. Staff is extraordinary and the shuttle timely and convenient.
November 12, 2013
Rated 2 out of 5 by ka12 Very Disapointing!!!
I would not stay at this hotel again. I waited for 45 minutes for a kitchen to open up for a breakfast sandwich from 7:45 to 8:30. There excuse was they were across the street getting more items for the kitchen! I would think this would have done the night before or before they opened for breakfast....not the prime time when people are checking out of there rooms. I spoke with the manager and he offered a cheaper rate next time...what a joke!!! I'm a Platinum Starwood Member and expect more from a Starwood Property. There are many other hotels in the area to stay on my next visit!
August 7, 2013
Rated 1 out of 5 by Lizzi1 Not good at all
At check in waited 20 mins for 3 people in front of me. Women apologized, but the wait wasn't cool
Asked to have regular blanket sent up. She tried to talk me out of it, and then never received it
Badly stained carpet in room
Grout in shower was so bad, tiles were not secure. Very poor attempt to patch grout had been attempted. Was too scared to take shower
Not sure if 2nd fl room was under the dumpsters or facing a city dump, but every time AC turned on room literally smelled like inside of dumpster
October 31, 2013
Rated 1 out of 5 by rolson9 Room was terrible
If my room was representative of this hotel, I am amazingly disappointed.
The carpet felt grungy, I didn't want to walk on it. The AC was wholly inadequate and ran loudly all night long while the temperature was barely tolerable. The grout in the shower looked moldy. By the time these problems set in I had decided I wasn't packing my stuff back up to request another room.
I was amazed. I didn't think A Loft had any properties old enough to be this run down.
I will never, ever stay in that building again and will avoid A Loft again.
The one positive I have is that the staff was great. They were friendly and helpful to anything I brought up. I did not bring up my disappointment with the room to the staff.
August 10, 2013
Rated 5 out of 5 by TedNapa2000 If Aloft calibrated their brand to this hotel, people would,abandon most other brands
The attentiveness of the team...especially a gal named Angel was amazing! She not only remembered names but also was proactive to make sure everything was handled proactively. For example, she remembered I needed a ride to the airport and immediately asked when I came down if I needed it. Then, she double checked to make sure the shuttle was coming without asking. You can tell she loves her job and knows how to care for guests. If all Aloft front desk teams were like her, I would not stay anywhere else. Unfortunately, Aloft services quality varies tremendously as I have experienced.
May 11, 2013
Rated 3 out of 5 by Steve19 Needs Better Customer Service
The hotel appearance was very clean and in order. However, the staff at the front desk was a little un-informative, if I must say. We were told that a shuttle was available to take us to the airport to catch the train and also available to pick us up at the airport, every 20 minutes. After waiting at the airport for about 15 minutes for the shuttle, the driver slowed down at the designated stop and decided to keep going. We tried to call the hotel and the front desk put us on hold for 8 minutes, without any notice. The shuttle driver finally showed up again, about 15 minutes later.
May 31, 2013
Rated 1 out of 5 No manager on duty
We purchased a room several days prior to our stay via the online website for a king room. Upon checking in, we were told no rooms were available and had to wait 2 hours to get a room. It was not a king bed, but a queen double and the room was not very clean. We were tired and this was the last thing we wanted to deal with after a long evening on my birthday. We were told no manager was on duty as well. Very unsatisfied! Please either comp our room stay or give us a voucher to use at another Philadelphia hotel of our choice. Thank you in advance!
September 23, 2013
Rated 5 out of 5 by KMur635 2nd time as good as the 1st
Next time I book a place it will be Aloft.... Again!
November 28, 2013
Rated 3 out of 5 by ARFMD Interesting
Aloft at PHL is very convenient for the airport. We were unable to reach the front desk by phone from the airport and waited 20 minutes for the shuttle. The driver was very good, check-in easy.
The decor is quirky, lots of polished concrete and a gel floor in the elevator.
Room was basic, but neat and clean and fine for our short stay. One issue was doors banging in the night, as the self-closing springs are extremely strong. The (sliding) bathroom door would not easily stay closed. Decent TV (no Golf Channel, however) and excellent access to outlets to charge phones, etc.
Our coffee maker was broken, but a new one was provided immediately we mentioned it. Food in the lobby was basic, coffee outrageously priced.
We had a decent Park & Stay deal.
September 23, 2013
Rated 5 out of 5 by JULIE210 Great Stay
PERFECT! EVERYTHING WAS ALL SET.
November 26, 2013