Rated 2 out of 5 by JRRaven Nothing to write home about
The front desk and the cook staff need to be addressed before they will acknowledge you. Otherwise you'll stand there for 10 minutes while they chat with each other. The phone at the front desk has an obnoxious ring tone and will ring for 10 or 15 minutes before someone answers it. Carpet was stained next to the bed. I can't really recommend this hotel.
May 29, 2012
Rated 2 out of 5 by kizzy wasnt my best stay this time
My shower door was leaking outside of it. And the shower was nasty there was hair in the shower and the glass was full of soap scum. Also there was only 1 wash rag in the bathroom. The maid service was talk very nasty and personal businiess in the hall while I was going to my room. I asked for more rags and towels and she wasnt able to give me any.
January 6, 2013
Rated 5 out of 5 by fins Great facility
We have stayed at various Aloft properties and found the Philadelphia did not disappoint! While there were some issues at another location we found our room in this Aloft up to standards. Staff was friendly and parking was well lit. Shuttle to airport was prompt and efficient. Was a bit shocked at the price of a bottle of Diet Coke, though, Wow!
November 27, 2012
Rated 5 out of 5 by Demosthenes Excellent Overnight Front Desk Manager
Room was very comfortable and service was excellent. I stayed for multiple weeks on business working long hours and Arnita Ridgeway who covered the hotel overnights did an incredible job of making me feel welcome, knowing my name, and havign my room paperwork ready to go ahead of time. Truly above and beyond service, would definitely stay again.
February 13, 2013
Rated 5 out of 5 by MountainRider Good Aloft experience
Comfortable, convenient stay near the airport. Wish there were some healthier egg options for breakfast though (and that the bar would stay open until 1am as I arrived on a late flight and bar was already closed when I got to hotel at 11:55pm
Shuttle bus driver was extra helpful the next morning and the aloha desk agents were very pleasant
May 3, 2013
Rated 5 out of 5 by DelRayKate Great hotel
I've stayed here a number of times since it opened. The experience has always been great, from the friendlym helpful, and professional staff to the exceptionally comfortable beds. My teenaged sons really like the atmosphere. My only complaint with all Aloft properties is the lack of a radio. I'm not a TV person and do really miss a radio.
October 31, 2012
Rated 3 out of 5 by BT12 Starting to Look Shabby
We stayed here a year ago and the place is starting to look a bit worse for wear. Lots more scuff marks on the walls, the shower leaked and the wallpaper was becoming undone. The clerk who signed us in, rather than upbeat, just seemed bedraggled. We'll give it another try but they' need to give it a nudge.
March 30, 2014
Rated 3 out of 5 by tcdoll16 very nice
The hotel was great. Very clean and roomy for me and my boyfriend. The only problems was when we checked in our original room was not cleaned from whoever had the room prior to us. So they had to change rooms. Also a little noisy but being so close to the airport, I kind of expected it. But I would stay again good for a overnight trip.
May 5, 2013
Rated 1 out of 5 by Frankbjr Stay in Philadelphia
I want to tell you how much my wife and I enjoyed our stay in Philadelphia. We were visiting her brother who is dying of cancer and It was very nice to have a comfortable room to relax and relieve stress..
Your staff were very accommodating. We would definitely recommend and stay at other locations around the world.
July 8, 2013
Rated 4 out of 5��by joe2818 cleanlness
Hotel room was great, clean well maintained and had a very user friendly design. lobby area needs a better scent system as it had a stale odor.
Frot desk staff was awesome.very friendly and knowledgable about the area.
Bar person seem to be a bit pre occupied and did not have the same aggresivly friendly demenor as your FD team.
December 8, 2011
Rated 3 out of 5 by JGiraffe Recommended Sort of
As an aLoft hotel, the layout is the same as a previous aLoft hotel I've stayed at. (Max 5 floors, XYZ bar, modern hip feel to interior as well as lobby) so I will go to the good and bad about this specific location.
The front desk people are incredibly friendly, and as a frequent traveler they greet you by name.
Location is only 15 minutes away from downtown even with traffic.
Gym is spacious, includes 2 treadmills, 3-4 ellipticals and 2 bikes.
Rooms are very clean and I think their wall mounted LCD Tvs are the largest along the lines of 40" maybe.
On one occasion, I was "walked" to another location 40 minutes away. Of my 10+ stays at this location this was the first time this happened. Things happen, but I would have preferred to be contacted by the management staff prior to my attempted check in that I was walked 40 miles away to reduce my travel time.
For what it's worth, the staff did contact me afterwards and apologized which was nice.
October 22, 2011
Rated 2 out of 5 by rbilliards loud
There was so much banging and inside hall noise, each time a door shut it slammed. Plus the outside noise was bad as well. And then the water to the toilet would run and shut off...with a bang...in the room next to me...all night long. Did not sleep well and neither did my associate who I was traveling with.
February 27, 2014
Rated 1 out of 5 by JShaub Property is worn, dirty, beat up and lacks routine maintenance.
I was very disapponted with the Philly ALoft. I have stayed at others but will never to back to Philly location. Carpet badlly stained, holes in walls, could not control AC, shower wall was nasty from leak.
May 12, 2014
Rated 2 out of 5 by JoeBl Needs Improvement
Airconditioning unit was extremely loud. It turns on (not as loud thou) even when it is off. The shower needs an update. I'd rather not think about stepping on the floor of the shower.
Staff was excellent, internet was excellent, value is very good, but I would pay more for a quieter room and a decent shower.
August 21, 2013
Rated 5 out of 5 by DrummerDaveP WOW!
I spend about 30 weekends a year out in hotels. This was my first experience of an ALOFT hotel. Nothing but top notch all the way! The contemporary / european atmosphere was exciting from the entry and throughout. I am telling everone I frequently travel with about the great and very comfortable experience!!
March 4, 2013
Rated 4 out of 5 by travelb convenient place, fix the shuttle
Staff very good.
Shuttle arrangement was poorest ive ever seen in my 30 years of weekly travel. what was a 5 min. trip in, was a 30 min. return to airport simply because of trying to stuff people in an out of a undersized vehicle. Either buy a proper shuttle vehicle or run a lot more of them.
November 9, 2013
Rated 4 out of 5 by GThomas27 Great Room, very close to PHL Airport
I had a nice room (2 windows overlooking PHL airport, but very quiet as well. The room is pretty modern compared to other hotels I have stayed at. There is a bar down by the lobby along with a pool table and some comfy chairs to hang out at. Definitely will stay at again if im in PHL soon.
August 3, 2012
Rated 3 out of 5 by Travelgirl Overall Experience
Staff was wonderful - very helpful, inviting, and gracious. Location of hotel was also great. But, standard of cleanliness - not so much. A good vacuum of the entire place would be a good idea, as would a good cleaning of the shower in the room.
Overall, I would go back to this hotel.
April 11, 2013
Rated 5 out of 5 by Closer Terrific Experience!
All was great with the exception of the checkout woman that was having a disagreement on the phone with an internal employee (boss). A personnel matter while I was waiting to check out on Friday morning 12/13/13. Everyone else and the facility was outstanding. Thank you!
December 16, 2013
Rated 2 out of 5 by SandyD Great Features, needs work
I love the concept of your hotel! Love the design. However, the room was sub-par in cleanliness and upkeep. In the shower area it looks like it could be leaking and the grout was different colors, looking like a bad patch job. Due to cleanliness I will not recommend you.
April 17, 2013
Rated 4 out of 5 by GlennB nice hotel, good branding
We enjoyed our stay at Aloft, Philadelphia. The location was convenient, although a little hard to navigate at first. Room was spacious, amenities were good. Front desk service was fine. All in all, I'd give it a 9.5. Would stay here again, would stay at another Aloft.
August 13, 2012
Rated 5 out of 5 by funx2 Staying here was a great experience
Our stay at Aloft Philadelphia Airport was a very nice experience. It was convenient to the airport and the shuttle service was reliable.
The staff was exceptionally friendly, professional and so pleasant with every contact we had.
I would definitely stay here again.
October 27, 2013
Rated 5 out of 5 by KellyP Great experience
My son and I were very pleased with out stay at the Aloft Hotel in Philly. The hotel was "hip" enough for kids and for the adults. The rooms were beyond clean and very comfortable. Staff was excellent and went out of their way. I would highly suggest staying here.
June 24, 2013
Rated 5 out of 5 by Berryb Having a room at the end of the building was great
The view from the window was great, could watch planes landing and taking off. The room and the staff were great. I would definitely stay at this property again. My flight had arrived early and property was very accomodating by letting me check into my room early.
November 16, 2012
Rated 2 out of 5 by Buckeyetx Facility is showing its age
At first blush, the facility looked like a standard Westin property, however when I got to my room it was another story.
Shower was stained with cracked grout and gaps in the tile. Carpet was badly stained. Room did not smell fresh.
Lighting in the shower was dim.
December 10, 2012
Rated 5 out of 5 by jay63 excellent
I found my stay to be very pleasurable. I found the staff and the enviorement create a atmosphere that is conducive to repeat clientel.
Everyone from house keeping to food and beverage to the front desk staff was responsive and considerate of the guest needs.
February 28, 2013
Rated 5 out of 5 by curtis07 Pleasant Stay
The hotel was very clean, the staff was friendly, and all our needs were met. The response time for requests made through the front desk was astonishingly quick. Although, I believe the hotel is geared towards a younger client, I still felt comfortable
June 23, 2013
Rated 4 out of 5 by Karla67 Great Airport Hotel
Very pleasantly surprised with the quality of the hotel and the friendly, professional staff. This property offers good value for price paid. The only negative was the additional cost to park which was not something we expected with an airport hotel.
May 12, 2013
Rated 5 out of 5 by JK111 great service!
great location and great service as always from Aloft
May 20, 2014
Rated 3 out of 5 by Meg423 Some good, some....so-so
No place to sit other than in bed or the straightback (and not so comfortable) desk chair to watch TV. Nice upholstered 'bench' under the TV but not sure why...
Great to have mini-fridge and setup allowing hookup to audio/video was nice suprise.
May 10, 2013