Rated 4 out of 5 by VM21 Great staff at front desk.
The staff at the front desk were the most helpful and accommodating I have encountered in any hotel stay I've had in a long time.
December 17, 2013
Rated 3 out of 5 by Ozzie63 Time to fix me !
The bathroom shower needs to be cleaned up in room 416. The touch pads are still not working in the lobby. The PC in the lobby could not print so I had to bother the front desk for help. You only had 1 person checking guest in. The best part of my stay was the young laddie working at the desk. She was fantastic with all eight people waiting to check in the evening of the 13th. She helped me print out my boarding pass with a smile.
December 15, 2013
Rated 5 out of 5 by Closer Terrific Experience!
All was great with the exception of the checkout woman that was having a disagreement on the phone with an internal employee (boss). A personnel matter while I was waiting to check out on Friday morning 12/13/13. Everyone else and the facility was outstanding. Thank you!
December 16, 2013
Rated 4 out of 5 by Mack99 great decor
Great décor and atmosphere.
Danielle at the front desk was very friendly and welcoming, as was the bartender.
December 16, 2013
Rated 4 out of 5 by ttlmg Great Staff Experience
I have stayed at this hotel several times. Last night when checking in, Danielle, the Front Desk attendant was delightful, helpful, and friendly.
Also, when checking out this morning, Angel was very kind.
Very nice experience.
December 13, 2013
Rated 3 out of 5 by rk51 Sleeping on the Street
I stayed at your facility to be close to the airport to catch an early flight. Did not sleep all night because my room was right next to the access road to the airport. Will never stay with you again
December 13, 2013
Rated 3 out of 5 by DaBronxKennedy Noisy Stay
I liked the location and price point for this hotel. Amentiies and rooms were great. However, upon checking in to our room we couldn't get keys because the key machine wasn't working, and security had to get us in. Just a little unsettling. In addition, throughout the night people were knocking on our door and you could hear people doing it down the hall as well. We didn't get a decent night of rest. Therefore, while I like the product I'm not sure if I can honestly recommend to others.
December 10, 2013
Rated 3 out of 5 by Runr29 Nice looking hotel, but needs maintenance
The look of the Aloft at PHL is cool, and I was pleased to find a fairly reasonably priced hotel at which to use my SPG membership. The staff was perfectly friendly and accommodating.
On the downside, the place clearly needs some maintenance. My bathroom door rolled right open immediately after being closed. The front desk sent up an engineer who determined it needed to be removed and remounted, and they couldn't do it at night, so I was moved to a new room. In the new room, neither the refrigerator or coffee maker worked. Other items that were sub-par included stained carpets, moldings coming off walls, and just noticeable deterioration here and there. No one item bothered me greatly, but everything taken together made for a less than ideal stay.
The front desk was great, given I had to speak to them several times. My SPG membership wasn't recognized at all, but oh well. I was given a free movie for needing to change rooms, but I didn't use it because it was late at night and I needed to get to sleep. For a comfy bed and TV that don't cost an arm and a leg, it's a decent place, but I wasn't wowed beyond that.
December 6, 2013