Rated 1 out of 5 by Jhackett Nothing good about the experience
Was not a good experience!
March 12, 2014
Rated 5 out of 5 by SPGLifetime1 No risk in staying at this hotel!
If you have an option to stay at the Philly airport, I suggest you look at the aLoft.
March 11, 2014
Rated 5 out of 5 by TomG001 Great for the business traveler
I stayed at the Aloft one night in order to be close to the airport for an early morning flight. This is almost perfect for the business traveler. The room had all the essentials - high speed internet, comfortable bed, really nice bathroom area with a tiled, stall shower. And it was very quiet.
My one suggestion would be to have a few more food options at the bar. There are only a few options and they are all appetizer-type dishes. Other than that, the stay was perfect.
March 7, 2014
Rated 2 out of 5 by rbilliards loud
There was so much banging and inside hall noise, each time a door shut it slammed. Plus the outside noise was bad as well. And then the water to the toilet would run and shut off...with a bang...in the room next to me...all night long. Did not sleep well and neither did my associate who I was traveling with.
February 27, 2014
Rated 1 out of 5 by Soxgirl373 Room smelled of smoke/Front desk agent lack of customer service/No sleep
I will never again stay at the Aloft Phila Apt location, absolute worst experience, upon arrival appeared I was bothering front desk (FD) agent, her demeanor & response made it seem as though I was not a welcome guest; entry gate caught me off guard, called earlier 2 inquiry about parking, no mention of gate;turned around, called FD 2 inquire if this actual entry into hotel. Original room smelled of smoke, went down 2 FD, agent just gave me another room/key & no offer of apology; carpet stains all over floor; room stuffy;clock ticked(annoying);beds very un- comfortable-did not rest well at all-in area 4 funeral.
January 19, 2012
Rated 2 out of 5 by Rob205 A bit disappointed
US Air put me up in PHLY overnight and I chose Aloft, having stayed prior at all the other Starwood brands. The lobby seemed clever, but once upstairs the concept has a cheap feel to it. I liked the design in a way but the implementation seems cheap. The first room I was given the linen was not changed and there was hair on the bed. In the second room the tile in the bathroom had mildewed and it just looked like it was a old shower in old hotel rebranded, which I understand this one was built from scratch. I would not be likely to stay at this hotel again.
January 25, 2012
Rated 1 out of 5 by M2362 Never Again
This was the loudest hotel I have ever stayed in. I didn't sleep a wink all night. I arrived late, and had an early flight, so was anxious to get to bed right away. The noise started about 10 PM and at 1:30 AM I finally called down to the desk and complained about the loudness in the hallway. The desk clerk promised to send up "security". I have no idea if anyone ever responded, but the noise continued until well after 3 AM. Doors slamming, yelling, thumping and foul language. I was afraid for my safety, and afraid to complain again. I was relieved to take the shuttle to the airport at 5:40 AM.
January 28, 2014
Rated 1 out of 5 by OnTheRoadAgain99 Small things make the whole difference.... Bad Experience
I like the ALoft concept, but this was a string of unacceptable conditions.
1. $7 for parking... explained by the desk agent as acceptable because they have low rates.
2. Internet speed was slower than slow. Couldn't download average sized files or remote connect to remote server.
3. Phone battery started to beep at 4am.
4. Shower water temp was either freezing or scalding....one slight setting was acceptable for humans
5. Digital tv had no service from 6:30a - 8am
6. Coffee maker wasn't assembled properly by the maid and it poured everywhere but the cup.
7. Ceiling in the bathroom had large curls of paints and was in dis-repair.
Stopped by the front desk in the morning to make my comments in person, but the staff was too busy chatting amongst themselves...so didn't bother.
It would have also been nice if I was told that the room key is required to leave the parking lot.
All in All, not a good experience.
March 10, 2012