Rated 2 out of 5 by Moises01 Broken toilet lever
My room was somewhat comfortable with the exception of the broken toilet lever in the bathroom. Due to the fact that I arrived late in the evening and did not want to change rooms, I fixed the problem by taking off the lid and lifting the chamber. Yes!!! Super inconvenient, not fun, not what I expected, however at the time better than moving. The staff was very attentive and arranged for maintenance to fix the toilet the next morning. Did I mention not fun!
September 9, 2014
Rated 5 out of 5 by MrsT10 Exemplary Standards and Stay!!!
My husband and I wanted to celebrate our 16th anniversary in style and comfort. The Aloft staff and environment met our needs to the highest degree! We were pleasantly surprised to be met with the most friendly and attentive staff. Danielle had the most welcoming, sincere, and relating personality. She was very knowledgeable and informative!!! Our experience could not have been better! Thank you for the care that you put into maintaining a pristine environment and the warmest conversations and celebration of marriage. The atmosphere was family-oriented, sophisticated, and highly enjoyable!!!
August 11, 2014
Rated 4 out of 5 by Eimb Convenient and decent place to stay near airport
Rooms nice, AC noisy, shower old, light over bed didn't work but close to airport, decent bed, good tv.
September 5, 2014
Rated 1 out of 5 by Soxgirl373 Room smelled of smoke/Front desk agent lack of customer service/No sleep
I will never again stay at the Aloft Phila Apt location, absolute worst experience, upon arrival appeared I was bothering front desk (FD) agent, her demeanor & response made it seem as though I was not a welcome guest; entry gate caught me off guard, called earlier 2 inquiry about parking, no mention of gate;turned around, called FD 2 inquire if this actual entry into hotel. Original room smelled of smoke, went down 2 FD, agent just gave me another room/key & no offer of apology; carpet stains all over floor; room stuffy;clock ticked(annoying);beds very un- comfortable-did not rest well at all-in area 4 funeral.
January 19, 2012
Rated 5 out of 5 by subphillyflyer This hotel is very modern
My son and I really enjoy staying at this hotel.
August 23, 2014
Rated 2 out of 5 by Rob205 A bit disappointed
US Air put me up in PHLY overnight and I chose Aloft, having stayed prior at all the other Starwood brands. The lobby seemed clever, but once upstairs the concept has a cheap feel to it. I liked the design in a way but the implementation seems cheap. The first room I was given the linen was not changed and there was hair on the bed. In the second room the tile in the bathroom had mildewed and it just looked like it was a old shower in old hotel rebranded, which I understand this one was built from scratch. I would not be likely to stay at this hotel again.
January 25, 2012
Rated 5 out of 5 by DK72 Cannot be beaten for the value
I have stayed at Aloft in Philadelphia several times and it cannot be beaten for value. It is a fraction of the price of the hotel at the airport but is only five minutes away. It offers the best quality of mattress and the rooms are very quiet and peaceful. My only complaint was that my room was not ready when I arrived and I had to wait about 20 minutes for them to get it ready, but that was a minor issue.
August 15, 2014
Rated 1 out of 5 by OnTheRoadAgain99 Small things make the whole difference.... Bad Experience
I like the ALoft concept, but this was a string of unacceptable conditions.
1. $7 for parking... explained by the desk agent as acceptable because they have low rates.
2. Internet speed was slower than slow. Couldn't download average sized files or remote connect to remote server.
3. Phone battery started to beep at 4am.
4. Shower water temp was either freezing or scalding....one slight setting was acceptable for humans
5. Digital tv had no service from 6:30a - 8am
6. Coffee maker wasn't assembled properly by the maid and it poured everywhere but the cup.
7. Ceiling in the bathroom had large curls of paints and was in dis-repair.
Stopped by the front desk in the morning to make my comments in person, but the staff was too busy chatting amongst themselves...so didn't bother.
It would have also been nice if I was told that the room key is required to leave the parking lot.
All in All, not a good experience.
March 10, 2012