Rated 4 out of 5 by RE2016 Staff make the difference here
I stayed here for one night before an early morning departure from PHL. My first time at an Aloft - and it's a fun concept, kind of the overeager freshman to the too cool for school senior vibe of the W. The king room was nicely sized and well appointed for one person, it might be a bit cosy for two. The Bliss amenities are not quite as nice as at the W, but I Iike the shower dispensers instead of a vanity full of wasteful plastic bottles. I wish lotion was also in a dispenser because the 15ml tube is barely enough for one person after a shower. The walls are very thin and you can hear everything in the hallway and all the traffic noise, so if you are a very light sleeper you may want to bring earplugs. The room aside, all the staff here are gems. There was a malfunction with the fire alarm in the room next to mine (it was set off by shower steam and then just kept sounding intermittently for about 3 hours in the early evening). Because I had an early departure and needed a good night's sleep, I called the front desk, where Danielle assured me they were doing everything they could and would update me as needed. She offered me a complimentary glass of wine for the inconvenience, which I declined but thought was nice. Between 9 and 10 pm they managed to fix it, and Danielle called me back to let me know, and also reduced my room rate without my even having to ask. Thank you Danielle for your professionalism and kindness! I also enjoyed a drink and a chat with the friendly, funny bartender at the wxyz bar, where I went for a little while to escape the alarm sound. The early morning checkout staff and the shuttle driver were also amiable and helpful. I am a young woman (and look even younger) and I often find that hotel staff are dismissive of me. Everyone working here treated me so nicely. I will definitely stay here again for an early departure from PHL.
July 3, 2016
Rated 5 out of 5 by Minster23 Great Staff-Enjoyed our Stay
Every member of the staff that I encountered was very friendly and helpful. Chose this hotel because of the pet friendly reputation and it did not disappoint-everyone was sweet and kind to my dog as well! Thank you for an enjoyable stay!
April 9, 2016
Rated 3 out of 5 by Fryguy An OK Hotel
I was arriving late into Philly so I needed a hotel by the airport and found the Aloft and it looked nice. I know Aloft's don't have much in the way of food service and usually there are some other restaurants near by. Sadly...there is nothing near by and I was starving when I arrived....the only real option was ordering Domino's Pizza which had a tough time finding the hotel. The hotel is also under construction which I did not know about but it was not that big of an inconvenience.
The bathroom was not in the best shape. The sink was extremely slow in draining so I ended up just brushing my teeth and shaving in the shower. A little annoying but whatever, the room was cheap.
April 7, 2016
Rated 4 out of 5 by amm77 Front desk staff
This hotel has the nicest front desk staff of any hotel I have stayed in. They are so friendly and helpful!
March 9, 2016
Rated 2 out of 5 by GA2016 Renovation Challenges
I appears that much of this property has undergone some recent renovation. Unfortunately it is either lack of attention to detail or sloppy construction or both that left this property well below what I would have expected. Even the check-in desk was ratty with cabinet facing coming off.
The room was dirty with a punch list of items to do to it left on the desk. The TV looked like it had been cleaned with a dirty rag leaving not just streaks but dirty trails across it. The bathroom floor and under the desk had construction dust and materials under it.
One of the beds literally had a hump in it and I was forced to the other bed - I didn't want to look under the mattress to see if there was something causing it.
Normally I would have requested another room but it was late and I was tired. So toughed it out.
I would be hard pressed to ever consider this hotel again
February 29, 2016
Rated 5 out of 5 by Geo25 Great Front Desk Customer Service
Had a great front desk support when I was stuck without any accommodation. Not only they did support me, the room was great and high-tech and modern.
February 27, 2016
Rated 5 out of 5 by Brittneyrenee23 Awesome staff!!!!!!!
Let me start off by saying THANK YOU!! Me and my newly fiancée stayed there over the Valentine's Day weekend. We checked in around 7, went up to our room but unfortunately there was a bad smell in the room and one of the lights had maitnance issues, nonetheless we went down stairs to the front desk to let them know.. Within 3 minutes the front desk agent fixed our issues by switching rooms and handling our parking pass! We had such a great time! Will have to do this again!!! This is our second valentines together and I think will be making this hotel a part of our tradition every year!!
February 16, 2016
Rated 5 out of 5 by GN1982 Great place to stay near the airport
Excellent hotel with great value for money. Jessica, the hospitality manager ensured we had a good time . She was extremely courteous and attentive to our needs
January 19, 2016