Rated 1 out of 5 by Soxgirl373 Room smelled of smoke/Front desk agent lack of customer service/No sleep
I will never again stay at the Aloft Phila Apt location, absolute worst experience, upon arrival appeared I was bothering front desk (FD) agent, her demeanor & response made it seem as though I was not a welcome guest; entry gate caught me off guard, called earlier 2 inquiry about parking, no mention of gate;turned around, called FD 2 inquire if this actual entry into hotel. Original room smelled of smoke, went down 2 FD, agent just gave me another room/key & no offer of apology; carpet stains all over floor; room stuffy;clock ticked(annoying);beds very un- comfortable-did not rest well at all-in area 4 funeral.
January 19, 2012
Rated 2 out of 5 by Rob205 A bit disappointed
US Air put me up in PHLY overnight and I chose Aloft, having stayed prior at all the other Starwood brands. The lobby seemed clever, but once upstairs the concept has a cheap feel to it. I liked the design in a way but the implementation seems cheap. The first room I was given the linen was not changed and there was hair on the bed. In the second room the tile in the bathroom had mildewed and it just looked like it was a old shower in old hotel rebranded, which I understand this one was built from scratch. I would not be likely to stay at this hotel again.
January 25, 2012
Rated 3 out of 5 by DJGPNJ Good inexpensive overnight
Checked in to stay for a local event. It was a very nice inexpensive option in the area probably due to the weekend rate.
Being a pet friendly property made a big difference for us since we didn't need to race home to let the dog out.
The pet amenities weren't in the room as stated, but Danielle at the front desk handled that quickly and was very friendly about everything. We also found we needed a sewing repair and she found us a small sewing kit (which I think they went next door to get) No complaints at all about the service.
The property is showing a touch of wear, but is in overall good condition. We would stay again under similar circumstances any time.
November 3, 2014
Rated 1 out of 5 by OnTheRoadAgain99 Small things make the whole difference.... Bad Experience
I like the ALoft concept, but this was a string of unacceptable conditions.
1. $7 for parking... explained by the desk agent as acceptable because they have low rates.
2. Internet speed was slower than slow. Couldn't download average sized files or remote connect to remote server.
3. Phone battery started to beep at 4am.
4. Shower water temp was either freezing or scalding....one slight setting was acceptable for humans
5. Digital tv had no service from 6:30a - 8am
6. Coffee maker wasn't assembled properly by the maid and it poured everywhere but the cup.
7. Ceiling in the bathroom had large curls of paints and was in dis-repair.
Stopped by the front desk in the morning to make my comments in person, but the staff was too busy chatting amongst themselves...so didn't bother.
It would have also been nice if I was told that the room key is required to leave the parking lot.
All in All, not a good experience.
March 10, 2012
Rated 5 out of 5 by SamanthaLAXtoPHL Modern chic with outstanding service
I've stayed at Aloft hotels in California before but this was my first time at the Aloft - Philadelphia Airport location. I had a WONDERFUL time at the Philly Aloft. The customer service was excellent and I wanted to specifically thank Lindsay, the front desk staff member. She was extremely courteous but more important she was vivacious , she really enjoyed her job and it showed. She helped answer my questions about parking, the shuttle, the amenities and the Starwood Preferred Guest rewards program. I can't thank Lindsay enough for making my trip to Philly a success. The hotel was clean and the entire staff was friendly and helpful. I would definitely recommend this hotel to everyone and I will continue to stay at the Starwood family hotels.
September 25, 2013
Rated 4 out of 5 by BigBill We Love Aloft
This is our perhaps 5th stay at this hotel, The Aloft? It has that little edge to it that peps you up a little and thankfully since the original concept was rolled out, the "Aloha" bit has been dropped. Little touches such as the Bliss Spa products and King beds are nice. We stay at this one to catch early flights as we do not live very close to the airport, or stay here if we get in very late. Never disappointed, very good value pricing unless a convention in town bleeds down to the airport for rooms. I wish there were more Alofts.
April 2, 2013
Rated 4 out of 5 by RufusInHI TRENDY and Confortable PHL HOTEL
OVERALL IMPRESSION: The location and proximity to PHL Airport is great; one freeway exit away. The hotel lobby and interior is very trendy and modern. Main Lobby feature is the no service food mart and the trendy Lobby Bar. Bar prices and Parking rates are high.
SPG RECOGNITION: Front Desk was friendly and efficient. Recognition of SPG status was provided and acknowledged. Don't expect a room suite upgrades as most Aloft Property do not offer them. Points options were given.
THE ROOM: European style were small footprints are made to be spacious due to its stylish space design, clean, handsomely furnished with great "Bliss" amenities
LOCATION: Hotel is located between a major freeway and Philadelphia International Airport. Ask for a room facing away from the freeway. Adjacent Freeway and Airport noise was moderate and room was insulated efficiently to block most of the noise. Please note the (3) immediate SPG properties share the same gated parking area that comes with a hefty overnight parking charge.
EXCEEDED EXPECTATIONS: Hotel has a great bar that has several relaxing areas to sit.
EXTREMELY BELOW EXPECTATIONS: For a low-frills hotel, the Bar drink prices are slightly overpriced.
Parking charge is quite expensive for a non-Full Service Airport Hotel. Management should consider waiving the cost of parking for it's Elite SPG members; especially none of the other adjacent hotel chains charge for parking.
November 8, 2014
Rated 5 out of 5 by MrsT10 Exemplary Standards and Stay!!!
My husband and I wanted to celebrate our 16th anniversary in style and comfort. The Aloft staff and environment met our needs to the highest degree! We were pleasantly surprised to be met with the most friendly and attentive staff. Danielle had the most welcoming, sincere, and relating personality. She was very knowledgeable and informative!!! Our experience could not have been better! Thank you for the care that you put into maintaining a pristine environment and the warmest conversations and celebration of marriage. The atmosphere was family-oriented, sophisticated, and highly enjoyable!!!
August 11, 2014