Rated 3 out of 5 by DJGPNJ Good inexpensive overnight
Checked in to stay for a local event. It was a very nice inexpensive option in the area probably due to the weekend rate.
Being a pet friendly property made a big difference for us since we didn't need to race home to let the dog out.
The pet amenities weren't in the room as stated, but Danielle at the front desk handled that quickly and was very friendly about everything. We also found we needed a sewing repair and she found us a small sewing kit (which I think they went next door to get) No complaints at all about the service.
The property is showing a touch of wear, but is in overall good condition. We would stay again under similar circumstances any time.
November 3, 2014
Rated 4 out of 5 by RufusInHI TRENDY and Confortable PHL HOTEL
OVERALL IMPRESSION: The location and proximity to PHL Airport is great; one freeway exit away. The hotel lobby and interior is very trendy and modern. Main Lobby feature is the no service food mart and the trendy Lobby Bar. Bar prices and Parking rates are high.
SPG RECOGNITION: Front Desk was friendly and efficient. Recognition of SPG status was provided and acknowledged. Don't expect a room suite upgrades as most Aloft Property do not offer them. Points options were given.
THE ROOM: European style were small footprints are made to be spacious due to its stylish space design, clean, handsomely furnished with great "Bliss" amenities
LOCATION: Hotel is located between a major freeway and Philadelphia International Airport. Ask for a room facing away from the freeway. Adjacent Freeway and Airport noise was moderate and room was insulated efficiently to block most of the noise. Please note the (3) immediate SPG properties share the same gated parking area that comes with a hefty overnight parking charge.
EXCEEDED EXPECTATIONS: Hotel has a great bar that has several relaxing areas to sit.
EXTREMELY BELOW EXPECTATIONS: For a low-frills hotel, the Bar drink prices are slightly overpriced.
Parking charge is quite expensive for a non-Full Service Airport Hotel. Management should consider waiving the cost of parking for it's Elite SPG members; especially none of the other adjacent hotel chains charge for parking.
November 8, 2014
Rated 1 out of 5 by Soxgirl373 Room smelled of smoke/Front desk agent lack of customer service/No sleep
I will never again stay at the Aloft Phila Apt location, absolute worst experience, upon arrival appeared I was bothering front desk (FD) agent, her demeanor & response made it seem as though I was not a welcome guest; entry gate caught me off guard, called earlier 2 inquiry about parking, no mention of gate;turned around, called FD 2 inquire if this actual entry into hotel. Original room smelled of smoke, went down 2 FD, agent just gave me another room/key & no offer of apology; carpet stains all over floor; room stuffy;clock ticked(annoying);beds very un- comfortable-did not rest well at all-in area 4 funeral.
January 19, 2012
Rated 5 out of 5 by jspring94 Nice Hotel near PHL
Looks just like the one I stayed at in Minneapolis.
Hip, Trendy, cool looking.
November 5, 2014
Rated 2 out of 5 by Rob205 A bit disappointed
US Air put me up in PHLY overnight and I chose Aloft, having stayed prior at all the other Starwood brands. The lobby seemed clever, but once upstairs the concept has a cheap feel to it. I liked the design in a way but the implementation seems cheap. The first room I was given the linen was not changed and there was hair on the bed. In the second room the tile in the bathroom had mildewed and it just looked like it was a old shower in old hotel rebranded, which I understand this one was built from scratch. I would not be likely to stay at this hotel again.
January 25, 2012
Rated 5 out of 5 by lolite43 this hotel is unique
this hotel has free shuttle from the airport, quite enviroment for good night sleep, excellent customer service and colorful lobby it makes the hotel diffrents that others.
October 27, 2014
Rated 4 out of 5 by Nore411 This hotel has wonderful esthetic design features
The architectural design and esthetics are excellent. Room set up nicely but the heating and air condition unit needs updating It is too loud and could not let us get any rest. We had to pull the plug in order to sleep but still heard the unit in the next room. We reported this upon check out and also noted that the plug unit near the bathroom was not working had to use another outlet to dry our hair.
October 21, 2014
Rated 1 out of 5 by OnTheRoadAgain99 Small things make the whole difference.... Bad Experience
I like the ALoft concept, but this was a string of unacceptable conditions.
1. $7 for parking... explained by the desk agent as acceptable because they have low rates.
2. Internet speed was slower than slow. Couldn't download average sized files or remote connect to remote server.
3. Phone battery started to beep at 4am.
4. Shower water temp was either freezing or scalding....one slight setting was acceptable for humans
5. Digital tv had no service from 6:30a - 8am
6. Coffee maker wasn't assembled properly by the maid and it poured everywhere but the cup.
7. Ceiling in the bathroom had large curls of paints and was in dis-repair.
Stopped by the front desk in the morning to make my comments in person, but the staff was too busy chatting amongst themselves...so didn't bother.
It would have also been nice if I was told that the room key is required to leave the parking lot.
All in All, not a good experience.
March 10, 2012