Rated 1 out of 5 by UnhappyTraveler2013 Poor Hospitality and Facilities Cramped
The staff at check-in was very rude and poorly trained. I waited for the check-in staff to remember her password until she could check me in. Then she proceeded to check me in and give me a lot of attitude as I checked in. The rooms are poorly designed in terms of lighting and ventilation - there's no closet space. The area is good for public transportation but there are such better choices than this hotel.
March 10, 2014
Rated 5 out of 5 by DodgerFan49 This is an interesting concept
The Aloft is different than any other hotel I have stayed at. It has a very modern, contemporary feel to it. It is definitely worth a try to see if it resonates with you.
March 10, 2014
Rated 5 out of 5 by LisaTravleler Great NEW hotel
Clean, comfy and good location
March 8, 2014
Rated 1 out of 5 by GTraveler86 Does not live up to starwood quality
Staff was unpleasant and rude and refused to give me the room I booked saying it was unavailable. When I said if he did not want to give me the room mentioned in my confirmation email then I was just going to go to another hotel all of a sudden the room became available. I let the manager know and I got an almost generic email. I would not go there or recommend this hotel to anyone. I called Starwood and basically they don't stand behind this hotel, they pass all complaints directly to the hotel manager who does not seem to care about the guests.
January 4, 2014
Rated 4 out of 5 by PulseSynchronicity Compact efficiency.
The rooms are compact but efficient and use space and storage to their best advantage. I liked having the individual coffee maker in the room, and the coffee was a good coffee. Room was easy to keep heated in winter and there was minimal noise from the construction even though my window faced onto it. Easy to get to Fulton St. (steps away) and a subway stop (Jay St.), and an easy walk to get to the Brooklyn Bridge, Dumbo, Jane's Carousel, etc. with a varied mix of old and new architecture along the way (Court St./Cadman Square).
Hotel staff were efficient and engaging, check-in and check-out were both processed quickly, and staff were familiar with the area and had good tips for local travel, eating, and things to see.
There is no restaurant in the hotel (lobby has a galley with snacks, coffee and plenty of drinks to choose from as well as a few desserts, bagels), but there were places to eat along the street and Fulton St. was just steps away, so it was not really a problem.
Short walk to BAM Harvey Theatre, short transit ride to Brooklyn Museum. A, C, F and R trains at Jay St.
February 20, 2014
Rated 5 out of 5 by mgcanada Perfect Staff
Had multiple interactions with diff staff and they were as good as i've ever had staying with starwood in 13 years. Friendly but not fake, attentive but not overly so. Smart and articulate. Absolutely a pleasure to deal with. Thank you Aloft Brooklyn, see you again soon :)
March 3, 2014
Rated 1 out of 5 by ACE01 Worst Business Trip Ever
Five co-workers and I were guest at the Brooklyn ALOFT from 12/4-12/6. They mis-represent what time the construction noise starts in the morning (on their website). We were all woken up at 5:45 AM by loud drilling, even on the 17th floor. That was 2:45 for my team that came from the west coast. That morning, my breakfast arrived after 45 minutes because it was delivered to the wrong room. They also charged me for an orange juice that I never received and my fruit plate didn't arrive as well. We tried to check out of the hotel a day early and only 2 of my team members, who were staying on the lower floors, were granted a check out without penalty. Three of us were stuck there for another night. The GM refused to come out to talk to us, so we were left dealing with the clueless and powerless team working at the front desk. That night when I arrived back to my room, it hadn't been cleaned and my breakfast tray hadn't been picked up. Later that night, the fire alarm went off at 4:30 am. Everyone inside of the hotel was kept up for 30 minutes as we received updates over the PA system on whether or not we needed to evacuate. I can't stress enough how horrible my experience was at this hotel. The GM is completely unaccountable and could care less about customer satisfaction. I am a Starwood Preferred guest but I'm going to think twice about ever booking additional business travel with Starwood. I also relayed this feedback to my travel department that books travel for my entire advertising agency.
December 10, 2013
Rated 2 out of 5 by PhilliePhanatic Terrible HVAC
HVAC produced noise, but very little heat. Walls were paper thin, so I was cold and sleep deprived. Front desk staff was very polite at check-in but not so interested in my complaint at check-out. Bartender was also very polite and friendly at the wine and cheese party. Brooklyn is become a destination and there are plenty of options. Look elsewhere.
February 28, 2014