Rated 5 out of 5 by jctjohn22 Literally Diamond in the Rough
It may be a little hard to find but once you get there you will be warmly greeted and really well treated. The room was just what we needed: clean, well equipped, easy to get to. The fellow travelers were especially hip and cool. The night bartender is the best Ive seen in a long time.
December 17, 2014
Rated 1 out of 5 by Chris629 NEVER STAY HERE!!!
A week stay for a gift from my sister to celebrate my anniversary has turned into a NIGHTMARE. From the minute I checked in. First off, every single employee that works in this hotel IS A LIAR!! They charge penalties when promised they wont for a late check in. I got stuck in the elevator when it was suppose to be out of order already with no sign to use it. I didnt even get an acknowllegment while I was stuck. the rooms are disgusting dirty. the failed to tell me the correct valet cost. $45 was not $45 it was $80 a night. There is construction by the hotel so be prepared to be woken up. no one has any answers when you ask them a question. They are all RUDE! Nasty. Liars. I was told I was getting a refund of $475, when I told the GM he said, thats not true, who said this. THEY just take your money. I can go on and on. Do you self a favor, stay next door at the sheraton. NOT THIS EVIL DISGUSTING RUDE staff hotel. NEVER ever!
December 1, 2014
Rated 1 out of 5 by ACE01 Worst Business Trip Ever
Five co-workers and I were guest at the Brooklyn ALOFT from 12/4-12/6. They mis-represent what time the construction noise starts in the morning (on their website). We were all woken up at 5:45 AM by loud drilling, even on the 17th floor. That was 2:45 for my team that came from the west coast. That morning, my breakfast arrived after 45 minutes because it was delivered to the wrong room. They also charged me for an orange juice that I never received and my fruit plate didn't arrive as well. We tried to check out of the hotel a day early and only 2 of my team members, who were staying on the lower floors, were granted a check out without penalty. Three of us were stuck there for another night. The GM refused to come out to talk to us, so we were left dealing with the clueless and powerless team working at the front desk. That night when I arrived back to my room, it hadn't been cleaned and my breakfast tray hadn't been picked up. Later that night, the fire alarm went off at 4:30 am. Everyone inside of the hotel was kept up for 30 minutes as we received updates over the PA system on whether or not we needed to evacuate. I can't stress enough how horrible my experience was at this hotel. The GM is completely unaccountable and could care less about customer satisfaction. I am a Starwood Preferred guest but I'm going to think twice about ever booking additional business travel with Starwood. I also relayed this feedback to my travel department that books travel for my entire advertising agency.
December 10, 2013
Rated 1 out of 5 by TanyaG Terrible Stay
An 11 day stay and found myself shaking my head on a daily basis over the service. The rooftop bar they advertise is NOT on their roof and NOT a 'bar' per se. It's 2 doors down and is a club. Their valet parking is not theirs...it's an outside company who charges the ridiculous amount of $45/day with NO in/out option. Each time you take your car during the day, you pay $45 when you return it. Do the math...RIDICULOUS. The hotel has been without Internet since I arrived with the front desk manager telling me 'its being repaired' every single day. This isn't the plains of Africa, it's BROOKLYN! There's no excuse. Why are they offering a service that they cannot provide? The hotel is lacking in the even smallest of customer service details like courtesy umbrellas during rain storms. My final beef with this place is the $5 coupon they'll give you for each day you skip maid service. They neglect to tell you that this credit can only be used at the little snack counter next to the front desk where apples cost $3. Umm yah...that's really worth it. And yes, I emailed the manager - twice. Nothing resolved - and no offer to resolve! - at any point during the 11 days. This hotel completely lacks the services that any business traveler would require. Never again.
September 27, 2013
Rated 5 out of 5 Awesome Stay
Staff was friendly and accommodating. Hotel room was a decent size (for New York) and clean. Staff responded quickly to any request we made. Roof top bar/club must be entered through Sheridan next door but it is fabulous.
My only gripe is that the ice is located downstairs. Construction of building next door is noisy but it didn't stop us from getting restful sleep.
December 3, 2014
Rated 1 out of 5 by vkaro Poor service & facilities
I'm an SPG Gold member and have stayed at a number of SPG properties. Unfortunately, I had a very disappointing experience at the Aloft in Brooklyn due to:
1. Poor service - wake-up calls didn't work. The staff was unable to follow simple instructions and called me at the wrong times
2. Too much elevator noise - I asked for a silent room and was put opposite the elevators. Worse, the elevators made a SCREECHING sound everytime they stopped on my floor. It was hard to get any sleep.
3. Infested room - ants were all around.
4. Poor HVAC - I found the heating/cooling to be quite unsatisfactory, unable to maintain a consistent temperature.
5. Bad checkout experience - there was an intern at the checkout desk and she was bumbling, fumbling, tripping, & falling. Check out took over 15 minutes.
6. Poor quality food - room service food tasted like soap.
All in all, it was a poor experience. I couldn't sleep at night and was woken 1 hour earlier due to mismanaged wake-up calls. I will not return to this hotel.
September 26, 2013
Rated 1 out of 5 by AHNa An Unprofessioinal and Poor Value Hotel
Front lobby furniture was worn and dirty, popcorn was all over the floor, messy Halloween decorations. Purple lit elevator was tacky. Room was VERY small, although reasonably clean. Did not like the bedbug cover over the mattress. Meant that bedbugs could be hiding in more difficult to inspect spots, like the crevices in the back board. We were promised 24 hours concierge service for our car, but had a HORRIBLE time getting service, often had to wait a half hour or more while they "located" the man moving the cars, and then were charged a FULL DAY's parking for each time the car was taken out, despite the awful service. Noisy concert held in tiny front lobby on our first night. Next time we stay at another nearby hotel that we have stayed at before and which is generally less expensive and a MUCH better value. This place seemed run by disorganized teenagers.
November 3, 2013
Rated 1 out of 5 by GTraveler86 Does not live up to starwood quality
Staff was unpleasant and rude and refused to give me the room I booked saying it was unavailable. When I said if he did not want to give me the room mentioned in my confirmation email then I was just going to go to another hotel all of a sudden the room became available. I let the manager know and I got an almost generic email. I would not go there or recommend this hotel to anyone. I called Starwood and basically they don't stand behind this hotel, they pass all complaints directly to the hotel manager who does not seem to care about the guests.
January 4, 2014