Rated 5 out of 5 by Deon68 The Best!
The front desk staff were amazing. I stayed a week and they made me feel at home.
May 13, 2013
Rated 5 out of 5 by DowneastTraveler Comfortable, convenient
Aloft is in an area easily accessible to Manhattan and to the areas of Brooklyn that visitors will want to see. Subways to both areas are within a 2-5 minute walk. Restaurants, galleries and shopping in Cobble Hill, Boerum Hill, Brooklyn Heights and Dumbo are all in easy walking distance, and Carroll Gardens only a few minutes furrther. The rooms are small, but very comfortable, and the staff was very attentive. We asked for a quiet room, and it proved to be just that. Loved our stay!
May 13, 2013
Rated 1 out of 5 by Hans Disapointing experience
Noisy, blind could not be closed completely and cold shower..........
Expectation was high, nice room, excellent location, good beds but downside of cold shower, rooftop party and light getting in the room because blind did not close. When I complained the answer was: it can't be fixed...
Used ny rewards for private family booking and was disappointed!
May 13, 2013
Rated 2 out of 5 by Formytravels I wish they had a better bed and more knowledgeable staff
Service overall was good except for two minor inconveniences: first, a staff member at the front desk provided us with the wrong information about where to take the subway. We walked in the frigid cold just to find out he was wrong. We came back into the hotel and asked a second staff member at the front desk and she gave us the right information and provided us with a subway system map. I ask myself why didn't the first guy, knowing that we were out of state, provide us with the map to begin with? They had a big stock of it. He also forgot to mention that the station on the corner does not sell you the tickets, you must purchase those a block away in another station. Second, we wanted to drink some coffee at the lobby and were told we had to pay for it and we did with cash every time only to find out the day we were checking out that we, as gold preferred members, were entitled to one.
Overall, this was not my favorite hotel, room was impeccably clean but small, furniture has no drawers whatsoever, and everything seemed compressed. The bed was noisy, I couldn't sleep well. The location felt creepy past midnight although they say is safe. For the convenience, I was willing to take the pain it being a category 3 but now they made it a category 5 which I think it's absurd. The one good thing about this hotel was that it was a category 3 with the convenience of a close subway station. However, now that it is a category 5, by all means, I would rather stay somewhere else.
May 12, 2013
Rated 4 out of 5 by NENA JUST WANTED TO HAVE DRINKS ENJOY THE VIEW AND RELAX
MY HOTEL STAY WAS GOOD AND I WOULD STAY HERE AGAIN. HOTEL STAFF WERE VERY NICE AND FRIENDLY. UPON CHECK IN I WAS TOLD OF THE ROOFTOP LOUNGE WHICH I LOOK FORWARD TO. i WAS EXCITED TO CHECK OUT THE VIEWS OF THE CITY WHILE HAVIING A RELAXING COCKTAIL. i WAS TOLD THAT IT WAS OPEN TIL 12 ON THURSDAY BUT WHEN I TRIED TO ENTER AT 10:30 IT WAS CLOSED. THEN I WAS REFERRED TO THE BAR NEXT DOOR WHICH WAS ALSO CLOSED. THE STAFF THERE THEN REFERRED ME TO DOWNTOWN MANHATTEN FOR DRINKS WHICH I DID BUT THE TRAVEL WAS NOT CONVIENENT.
May 12, 2013
Rated 5 out of 5 by Mikasun Wow! Friendliness abounds.
My 16 yr old son and I arrived at 8:30pm on a Thursday night and walked into a lobby filled with live music and smiling people. We were immediately greeted by casually dressed employees and check in was friendly and quick. We chose valet parking (only $9 more) and even that was as smooth and friendly as can be.
Our room was adorable - very European, in that the use of space is brilliant and the extras were fun and kitschy. We were on the 18th floor and it was as quiet as could be. The view was not spectacular, ie of downtown Manhattan, but it definitely spanned Fort Greene and over to the river.
We headed out to walk over to the Lower East Side for a late dinner, which was fun because we were about ten or so minutes to the B'klyn Bridge. It was a good long walk, but we are totally happy to walk for great food after being in the car for hours. However, there is a metro stop right near the hotel that'll bring you anywhere you want to go.
We walked back to the hotel after, arriving at 1:00 am, and the lobby was still hopping, although it was quieter. Again we were greeted by smiling employees.
The night was silent, and if it hasn't been for construction work outside the hotel that started at about 6am, I'd have slept for hours longer.
We were late to checkout - there's a yon of shopping in the area - but everyone was just as chill about that as can be. We checked our bags to spend the rest of the day unencumbered and enjoyed the area.
We always stay in Manhattan, so this was a new spot for us. I love the area, and the employees at this hotel could not have been more committed to ensuring we were happy with our trip. That makes all the difference. The fact that the price was so reasonable only makes us want to return sooner.
May 11, 2013
Rated 4 out of 5 by Bearish Great services but a few features lacking
Overall, I had a good stay. The staff was very friendly and supportive - answering all of my needs. the "feel" of the hotel was very good too.
There were a few practical/pragmatic features that were lacking. For example, the lobby was cluttered with well-designed furniture but made it difficult to get through (especially with luggage). There was no area to hang towels in the sink area, and no real areas to hang shirts/clothes in the bathroom to steam. In fact, there weren't really any good areas to store or hang clothes.
I loved the overall layout of the bathroom facilities and the bedroom was decent too. The food options for breakfast or snacks were great and freshly prepared.
May 9, 2013
Rated 3 out of 5 by JD50 Noisy hotel
The rooftop club is open until 2:30 am and you can hear the music and yelling in the hallways and hotel room. We had no hot water the first day and a half.
May 7, 2013
Rated 4 out of 5 by Lmm486 Different is good
Fun, well run hotel. 5 min walk to subway
Huge room for NYC.
May 7, 2013
Rated 4 out of 5 by joey no hot water
We just spent 4 nights at your lovely Aloft hotel in Brooklyn. Your facilities are very nice. Unfortunately , on Sunday morning May 5th, the day we checked out, there was NO HOT WATER in our room. I mention this to the young lady when I checked out and was told there was no hot water in the hotel. No "Sorry for your inconvenience" , "No we're very sorry, but if you have time here is voucher for breakfast" This was my first stay at Aloft and could be my last.
May 6, 2013
Rated 5 out of 5 by Bizguy Very Nice
This is a very nice, comfortable hotel. the internet connection was slow while I stayed there < 1MB, and although the hotel is non smoking the room next door were smokers so I woke up at 1 am and 5 am every morning with that stink in my room. The staff was very friendly and attentive.
I recommend this hotel, I just wish people would respect the non smoking policy, and the hotel would enforce it.
May 4, 2013
Rated 5 out of 5 by TBG29 Great People
Had a great experience at the Aloft i Brooklyn.
The staff were the best!
May 1, 2013
Rated 5 out of 5 by Toblerone Great Brooklyn hotel
Very pleased with our stay. And loved the 24 hour/day espresso machine.
April 30, 2013
Rated 4 out of 5 by Lynn This hotel has great staff.
The staff were very accomodating to our needs. The hotel location is very accessible to subway. We found a parking space on the street and did not need to use paid parking. The rooms are clean and comfortable.
April 30, 2013
Rated 1 out of 5 by Louie22 Multiple problems
Arrived on Fri. No bar service that evening. Air conditioner Stopped working during night. Opened windows for air, was awakened by noise early next morning. Engineer was sent on Sat and assumed it was working. It stopped again and personnel came at 1:30 am and could not repair it. NO choice to change rooms. No yogurt, etc. available on Sat morning for breakfast. Adjustment was made to bill, but not satisfied it was sufficient for the problems I had.
April 29, 2013
Rated 3 out of 5 by Emil Helpful Staff issues with the room
The staff was very helpful in providing direction and trying to fix problems. One staff member misinformed me about the cost of a car service to JFK ($65.) She gave me the price to LGA ($55) even though I repeatedly said JFK. This being NY I wondered whether the driver was just trying to jack up the price.
Most importantly though was the inability to control the temperature in the room that made sleeping uncomfortable. It stayed at a constant 76 degrees.An engineer "fixed" it the next day but that night I had to completely shut the AC off and try again. I got it down to 73 degrees. OK back to the first night. Around 2:30 to 3 am the fire alarm went off every five minutes. There was no communication via the PA system to guests for about 15 of those minites. I was able to reach the front desk and was told it was a system problem no need to evacuate. An announcement to that effect was made around 3am. We were given a voucher for a buffet breakfast at the Sheraton next door to compensate for the problem.
April 22, 2013
Rated 5 out of 5 by summitkef A Great Place to Stay
I love Aloft hotels and this is one of the best. Great location, facilities, amenities, and the staff is wonderful! Very helpful with everything, including directions to a wine store nearby.
April 22, 2013
Rated 3 out of 5 by Katvin Clean and tidy hotel with minimal features
The room was clean and tidy with basic amenities. It would have been a pleasant stay if the staff would have warned me of the cons in staying on the top few floors. I wasn't notified that the music from the rooftop bar/club would affect rooms on the top floors. And when later in the evening, I had to request for a room change and no king-sized bed room was available anymore at that time and I had to change into a double Queen-sized bed room. Apart from that my stay in the hotel was pleasant.
April 16, 2013
Rated 4 out of 5 by donald1 Great Hotel
This is a great hotel with a terrific resonance which relates to Brooklyn. It is a Brooklyn hotel, no doubt about that. I really enjoyed staying. The staff are helpful and engaging. Just one thing...the walls are so thin it is not true. Some kids were giggling in the room next door to me. Lovely sound, no problem but they sounded like they were in the same room. My visitor said "I didn't know you had kids with you, where are they hiding?" A hotel of this standard has to sort that out, quickly It is enough not to make me stay again - what if it is a sound I can't stand?
April 15, 2013
Rated 3 out of 5 by Cleo88 Great room, great lobby, so-so location
The hotel itself was typical for Aloft, though not as many food choices in the snack bar as in other Alofts. But the area was a bit dodgy. I stayed because of proximity to BAM, and it was close enough to walk easily even in the rain, but there are few restaurants/shops nearby other than fast food and bargain stores. Except a down at the heels Macys. Happily Cobble Hill is a 10 minute walk away.
April 15, 2013
Rated 5 out of 5 by nikki excellent
I was satisfied all around at this hotel. Staff was excellent. Rooms clean! Food good at w xyz! Thanks will be back!
April 14, 2013
Rated 3 out of 5 by khalliope24 Great but no hot water during my stay
This hotel is beautifully decorated and the ambiance in the room is wonderful. However, there was NO HOT WATER whatsoever, only cold water. Apparently this happened to the entire hotel. That was the only drawback but it was really disappointing that they would let this happen. Also, the hairdryer plug was bent so I couldn't plug it in either. Besides getting a great sleep, the other thing I value in a hotel is taking a nice hot shower. There was no discount given either, and at my rate of $335/night, I felt they should have discounted the price a bit due to inconvenience.
April 11, 2013
Rated 4 out of 5 by alk57 Pool isn't open for AM exercise weekdays.
I exercise in the AM before work ..in the pool..very disappointed the pool is not open for this.The gym is open in the am but I was out of luck pool-wise. No hot water in the hotel the first morning I stayed here (4/10/13) but compensated with SPG points. Nice staff. Food at Grubstake-the next door Sheraton restaurant used for room service..is mediocre.
April 11, 2013
Rated 5 out of 5 by JimP55 Aloft
This is the first time we stayed at this hotel. What a great place, very comfortable, modern and clean. I was really amazed at the rooms overall design. While relatively small for an SPG hotel the architects did an awesome job in their design and how they used the available space.
April 8, 2013
Rated 3 out of 5 by afr0deezyak Hotel Fire Alarm
the hotel layout is a fun vibrant atmosphere, lobby area is great for socializing...my biggest complaint is 5am in the morning fire alarm accidentally went off 4 different times on my floor
had to get dressed to go front desk to come to my floor to address issue. ruined entire experience. no kind of attempt to ease the stress it caused
April 7, 2013
Rated 4 out of 5 by Jams Didn't keep my reservation
I reserved a two double bed room for my client. When we arrived they told me there was only 1 king rooms.
Difficult moments when you are not booking for vacations but for business.
April 3, 2013
Rated 4 out of 5 by Ebby Great Location
Nicely located in Downtown Brooklyn. Gives you easy access the City. Multiple train stations just blocks away from each other. The only negative I have is that it took forever for the room to warm up. Everything was clean and I loved how you could only get up to the rooms with a key. Will definitely stay here again.
April 3, 2013
Rated 3 out of 5 by Peaches Location great, front desk chaotic
Brooklyn location great and quiet, near public transportation and variety of neighborhoods. FRONT DESK NEEDS HELP! Very disorganized. No coincerge service. Check in at 11 a.m. Told room ready around 2 - expected that. Returned at 4 and took 20 mins for front desk to figure out if our room was ready or not. Go for location and quiet room.
April 3, 2013
Rated 4 out of 5 by jabgsb Aloft Brooklyn
Extremely great night sleep due to the wonderful downlite pillow and the mattress....so, comfortable.
Would like to have had a directory in the room of local, walk-to restaurants and info about if there was a pool.
March 26, 2013
Rated 5 out of 5 by Matt123 What a place!
My first Aloft experience was an excellent one. I will be looking for this brand as often as I can largely due to the Brooklyn Staff!
March 25, 2013