Rated 1 out of 5 by ACE01 Worst Business Trip Ever
Five co-workers and I were guest at the Brooklyn ALOFT from 12/4-12/6. They mis-represent what time the construction noise starts in the morning (on their website). We were all woken up at 5:45 AM by loud drilling, even on the 17th floor. That was 2:45 for my team that came from the west coast. That morning, my breakfast arrived after 45 minutes because it was delivered to the wrong room. They also charged me for an orange juice that I never received and my fruit plate didn't arrive as well. We tried to check out of the hotel a day early and only 2 of my team members, who were staying on the lower floors, were granted a check out without penalty. Three of us were stuck there for another night. The GM refused to come out to talk to us, so we were left dealing with the clueless and powerless team working at the front desk. That night when I arrived back to my room, it hadn't been cleaned and my breakfast tray hadn't been picked up. Later that night, the fire alarm went off at 4:30 am. Everyone inside of the hotel was kept up for 30 minutes as we received updates over the PA system on whether or not we needed to evacuate. I can't stress enough how horrible my experience was at this hotel. The GM is completely unaccountable and could care less about customer satisfaction. I am a Starwood Preferred guest but I'm going to think twice about ever booking additional business travel with Starwood. I also relayed this feedback to my travel department that books travel for my entire advertising agency.
December 10, 2013
Rated 4 out of 5 by FLVHS Excellent location
This is a great hotel for the quality of its Brooklyn neighborhood and connections (public & otherwise) into Manhatten.
August 4, 2014
Rated 5 out of 5 by Fam111234556 Simple and CLEAN
Nice place to stay for one night.
August 4, 2014
Rated 1 out of 5 by TanyaG Terrible Stay
An 11 day stay and found myself shaking my head on a daily basis over the service. The rooftop bar they advertise is NOT on their roof and NOT a 'bar' per se. It's 2 doors down and is a club. Their valet parking is not theirs...it's an outside company who charges the ridiculous amount of $45/day with NO in/out option. Each time you take your car during the day, you pay $45 when you return it. Do the math...RIDICULOUS. The hotel has been without Internet since I arrived with the front desk manager telling me 'its being repaired' every single day. This isn't the plains of Africa, it's BROOKLYN! There's no excuse. Why are they offering a service that they cannot provide? The hotel is lacking in the even smallest of customer service details like courtesy umbrellas during rain storms. My final beef with this place is the $5 coupon they'll give you for each day you skip maid service. They neglect to tell you that this credit can only be used at the little snack counter next to the front desk where apples cost $3. Umm yah...that's really worth it. And yes, I emailed the manager - twice. Nothing resolved - and no offer to resolve! - at any point during the 11 days. This hotel completely lacks the services that any business traveler would require. Never again.
September 27, 2013
Rated 4 out of 5 by Jmac5 Brooklyn visit July 2014
The hotel is very nice. Getting in and out a little difficult with all the construction. But staff at both the hotel and parking garage were very helpful. I think the only complaint we had about our stay is that we could hear the guest in the next room snoring and also being up on the 21st floor, you could here music from the rooftop bar. We would definitely go back, I'd like to visit when all the construction is complete.
August 1, 2014
Rated 4 out of 5 by LoveBrooklyn Excellent - with one small problem
We have stayed at this Aloft in Brooklyn many times. It is a short distance from our son and his family. We love it! with one small exception that showed up this time (and once before). The Air conditioning blows very hard from one side of the room. It is focused on one side of the bed. Because I fell asleep on top of the covers on THAT side of the bed one night, I came down with a cold. There must be a way to redirect that air flow, but we haven't found it. The staff. room facilities, and all else about the hotel are excellent.
July 29, 2014
Rated 1 out of 5 by GTraveler86 Does not live up to starwood quality
Staff was unpleasant and rude and refused to give me the room I booked saying it was unavailable. When I said if he did not want to give me the room mentioned in my confirmation email then I was just going to go to another hotel all of a sudden the room became available. I let the manager know and I got an almost generic email. I would not go there or recommend this hotel to anyone. I called Starwood and basically they don't stand behind this hotel, they pass all complaints directly to the hotel manager who does not seem to care about the guests.
January 4, 2014
Rated 5 out of 5 by Tklo Excellent
Excellent. Staff was nice, quick and competent. Room had everything I needed and I got a nice room with a. Balcony. Location great close to train and price was very reasonable for NYC in the summer. Highly recommend. I'll be back! Thank you
July 29, 2014
Rated 3 out of 5 by Parke not a great location and a very noisy room
location is a bit "out of the way" not in a great area with lots of construction. the room was nice, I understand they are they same at every aloft which is good. the biggest problem was the adjoining room with no soundproofing at the door. I was surprised that they had adjoining rooms and even more surprised when I could hear the conversation in the other room which was a real problem at 2 am, 1230 am and even 3 am on Sunday night. I knocked on the door the first 2 nights which helped but not on the last night. I mentioned it at the front desk after the first night and they said the room wasn't booked for the following night but they booked it. if you are going to have a adjoining rooms, you need double doors with sound deadening.
December 17, 2013
Rated 4 out of 5 by KitR Eclectic Surprise
Perfect location for visiting my son at LIU. Lots of funky features in the lobby and elevators - the squishy floors are fun to play on while in the elevator. Room was large. I liked that the toilet and shower had a separate area from the sink. I had problems with finding a nice balance with the thermostat - it was either blowing cold or hot Couldn't find a happy medium, but that was probably my ignorance. Overall, very pleased with my stay.
July 21, 2014
Rated 2 out of 5 by rondogs Taxi Car service rip off ruined an otherwise great stay
Let me first start out saying that I am a loyal platinum starwoods member and really loved this hotel during my stay. However, when leaving the front desk grabbed a car service who the they knew by name and we proceeded down to penn station which should have been 18-20 max cab ride. The car service driver charged me 36 dollars!!! I feel ripped off and do not buy that "we have no affiliation with the car service and cannot control as front desk told me when I called". Starwoods, when the doorman knows the car service by name, you should have some control over car service theives which now have turned my great experience into a bad one. thx
March 21, 2012
Rated 5 out of 5 by MichaelNC perfect
great hotel- friendly staff and the rooms are clean and a decent size
July 24, 2014
Rated 5 out of 5 by MrGee1 This hotel is everything that you could want in a hotel.
This modern sharp-looking hotel had a clean, crisp feel combined with a warm and friendly staff. The exercise room was well equipped and nicely arranged.
July 22, 2014
Rated 4 out of 5 by CMU11 Good for any Travel
I've stayed at this hotel on a number of occasion (over 10) for business and personal reasons. The only complaint is that the food options at the hotel are not great, but there are a number of options close by. It has suited my purposes.
July 21, 2014
Rated 3 out of 5 by Rena11 Lobby needs improvement
The chairs were stained and dirty. I think locals hang out for hours at a time to socialize and use the computers.
House keeping did not take out trash or refill coffee supplies when the green room notice was used. Sheets were not changed when we wanted them cleaned. There was no "card" to place on the bed to communicate what was needed..
The bed was wonderful and the staff was very helpful!
July 19, 2014
Rated 1 out of 5 by pdbrop ALOFT
Rooms very small poor closet space. The free popcorn was a nice gesture. Felt overpriced.. Were accomodating in allowing early check in.
October 23, 2013
Rated 5 out of 5 by DowneastTraveler Comfortable, convenient
Aloft is in an area easily accessible to Manhattan and to the areas of Brooklyn that visitors will want to see. Subways to both areas are within a 2-5 minute walk. Restaurants, galleries and shopping in Cobble Hill, Boerum Hill, Brooklyn Heights and Dumbo are all in easy walking distance, and Carroll Gardens only a few minutes furrther. The rooms are small, but very comfortable, and the staff was very attentive. We asked for a quiet room, and it proved to be just that. Loved our stay!
May 13, 2013
Rated 3 out of 5 by SoSo27 Check in process was horrible. Everything else was good.
My husband used this hotel the night before our wedding and we both stayed the night of our wedding. The check-in process was HORRIBLE. The day of my wedding I was receiving constant phone calls about problems regarding check-in. It took my fiance hours for them to figure it out. They also charged me $100 "holding fees" per room per day that I was unaware of. It's only been a few days but I'm still waiting for the fees to be returned. Besides that the room and bar staff were nice.
July 14, 2014
Rated 4 out of 5 by CliffR review
great. Very happy, friendly staff
July 19, 2014
Rated 5 out of 5 by Arlene13a The Best! ALoft Above the Rest!
I was staying in the Brooklyn to see a play on Broadway in Manhattan for my birthday. Steve checked us in and was so attentive. In honor of my birthday, he upgraded me to a suite! Beautiful! On my return from the Broadway play, Steve met me at the door and apologized profusely - It had been the intention to send me to the play in a car service in honor of my birthday and he had forgotten. In lieu, we had a fantastic dinner for two delivered to my suite! Amazing!
This was my second visit to this hotel and yet again, they had impressed me! I had deliberately chosen this hotel for my birthday celebration because of the wonderful experience I had before, and ALOFT had not let me down!
January 4, 2012
Rated 1 out of 5 by AHNa An Unprofessioinal and Poor Value Hotel
Front lobby furniture was worn and dirty, popcorn was all over the floor, messy Halloween decorations. Purple lit elevator was tacky. Room was VERY small, although reasonably clean. Did not like the bedbug cover over the mattress. Meant that bedbugs could be hiding in more difficult to inspect spots, like the crevices in the back board. We were promised 24 hours concierge service for our car, but had a HORRIBLE time getting service, often had to wait a half hour or more while they "located" the man moving the cars, and then were charged a FULL DAY's parking for each time the car was taken out, despite the awful service. Noisy concert held in tiny front lobby on our first night. Next time we stay at another nearby hotel that we have stayed at before and which is generally less expensive and a MUCH better value. This place seemed run by disorganized teenagers.
November 3, 2013
Rated 1 out of 5 by meanchat Overall poor experience.
Checking in later in the evening, I asked for a quiet room. I was not greeted in an special way (SPG Platinum member) nor asked which special benefit I'd like. I was given a room on a low floor and when inside, noticed a flyer that said there would be construction work across the street in the morning. I called the front desk and requested a different room. I was told someone would come up with the key. 10 minutes later, I went down myself to get a new key. The other room given was on a higher floor. The lock to the connecting room was unlocked and there were two men talking/arguing all night. I could hear every single word. When booking a hotel, one expects to get a good night's sleep. This was not the case. Poorly designed hotel. Lots of construction around the hotel area as well. Will not be back. Staff needs more training. What's the point of staying loyal to a brand if they don't seem to appreciate your business.
October 3, 2013
Rated 5 out of 5 by Pooh50 excellent value
We recently spent 5 nights at the Alof tin Brooklyn. The room was spacious compared to ususal NYC rooms. My husband, who has back and sciatitc isuues, loved the extra comfy yet supportive bed! The staff was very helpful and answered all questions immediately. We would highly recommend this hotel. Plus very close to the subway.
May 15, 2013
Rated 1 out of 5 by Semeng This hotel haa a lot of issues.
Front desk except Kathryn Lyn were very unhelpful.
No help with suitcases. No parking in the front. While you check in, get your things in and waitimg for the valet you get parking violation ticket. Front desk doesn't let you know that taxi that associated with the hotel charges double.Overall it is a terrible experience.I am frequent traveler and never experience these before.
July 13, 2014
Rated 5 out of 5 by Lilliespapa Great location
The hotel staff was friendly and the locaton was great. Save yourself a couple Benjamins and stay here instead of Manhattan because it's just a quick train ride away. The TKTS booth is close too so you can get discounted show tickets without standing line at the insane Times Square booth.
March 14, 2013
Rated 5 out of 5 by PatCT Love this hotel!
This is a great hotel. I love the design and décor of the room -- it just felt restful and relaxing yet modern. Loved the bathroom -- nice shower and amenities. It was also very clean - I moved to this hotel from another due to a dirty room at the other place. At Aloft, the room was clean and it was significantly larger and more comfortable. The hotel is also very conveniently located - I walked to everything I wanted to get to. I highly recommend this hotel.
April 14, 2014
Rated 5 out of 5 by Christie2 The rooms are clean and comfortable
Our doom was clean and comfortable. The staff was friendly. We were there on a weekend night and were not bothered at all by the construction in the area.
July 14, 2014
Rated 5 out of 5 by JMA63 Will definitely come back!
Just back from a 5 night stay at the Aloft in Brooklyn with my twin 21 year old girls and my 18 year old niece. Very comfortable beds. We had adjoining rooms so they were in the double double room and I had the next door King Size bed. Love the facilities in the room, the huge shower, the bliss bathroom products, huge plasma screen on the wall. There is also an iron, ironing board and hair dryer and coffee tea making facilities with complimentary water. There is also a fridge to keep your drinks cook! The girls enjoyed the gym and made use of the pool shared with the Sheraton next door. The mezanine terrace was a lovely place to chill out and had a great time on the rooftop club! This hotel is very hip and we loved it! I cannot wait to go back again! I Love New York!!
August 28, 2012
Rated 3 out of 5 by Debi11 Hipster Hotel
This visit was a last minute reservation. I should say I was lucky to get it. Or not. My overall impression was that I was not "cool" enough to be a guest here. HOSPITALITY- I wonder how the staff there would define this word?
Asking questions or directions made me feel like I was being a nuisance. A guest should never feel that way.
At no point did I feel that this staff would go above and beyond for me. The overall vibe I got from your staff was "when are you leaving?" It is never a good sign when a guest is actively trying to find
other accommodations while staying at your hotel.
If the objective of this hotel is to be too cool or hip
then kudos to you on the decor. However it is just a building, please remind your staff that it is the treatment of your guests that defines you.
December 3, 2012
Rated 1 out of 5 by Keisha123 Worst Hotel Ever
This hotel was just horrible. My husband and I stayed here after a long flight from LA. We first tried to enjoy a movie on-demand but the hotel barely has basic cable channels much less movies on demand. The front desk seemed astonished that there were no movies, they had absolutely no information on channels or anything. They were very unprofessional and laughed when I asked.
Then the heating unit did not work properly. I did not notice this until in the middle of night. The heat would come on but once the room reached the programmed temp, it would turn off and blow cold air.
Then the construction across the street started at 6AM!. Very loud and disruptive cranes and boulders... Then the window had a raft with a whistling sound. This was by far the worst hotel I have ever stayed in. We checked in and then went to the Barclay Center, by the time we noticed all of this it was 3am- and a night of no sleep.
March 20, 2014