Rated 1 out of 5 by MARCIA the worst hotel we ever stayed at
YOUR ROOM SERVICE WAS HORRIBLE; IT TOOK AN HOUR TO ORDER, CAME UP PARTIALLY WRONG AND THE DELIVERY MAN WOULD NOT LEAVE THE CORRECT PART OF THE ORDER; HE JUST TOOK THE WHOLE ORDER BACK. WE REQUESTED THAT SOMEONE USE A SCREWDRIVER AND FIX THE SHOWER HEAD YET THAT DID NOT GET DONE FOR 2 DAYS AND ONLY WHEN I DEMANDED THAT SOMEONE BRING ME A SCREWDRIVER IF THEY WOULD NOT DO IT. WE LEFT SOME PAPERS AND COMPUTER USB KEYS ON THE WINDOW SILL AND PHONED BACK THE NEXT DAY ONLY TO FIND OUT SOMEONE THREW THEM OUT; THEY DID NOT LOOK LIKE GARBAGE. WE TRIED TO BUY SOME ICE CREAM IN THE LOBBY AND GOT IT TO OUR ROOM AND IT WAS LIKE WATER; WE LATER LEARNED THE LOBBY FREEZER WAS OUT.
June 11, 2013
Rated 5 out of 5 by Kbbklyn Best staff ever
Truly every person in this hotel was wonderful. Friendly, considerate and so helpful. I came in a complete mess after 30+ hours of travel and left calm, relaxed and fully repaired. Plus, the bed is soo comfortable.
June 16, 2013
Rated 4 out of 5 by Bearish Great services but a few features lacking
Overall, I had a good stay. The staff was very friendly and supportive - answering all of my needs. the "feel" of the hotel was very good too.
There were a few practical/pragmatic features that were lacking. For example, the lobby was cluttered with well-designed furniture but made it difficult to get through (especially with luggage). There was no area to hang towels in the sink area, and no real areas to hang shirts/clothes in the bathroom to steam. In fact, there weren't really any good areas to store or hang clothes.
I loved the overall layout of the bathroom facilities and the bedroom was decent too. The food options for breakfast or snacks were great and freshly prepared.
May 9, 2013
Rated 5 out of 5 by DowneastTraveler Comfortable, convenient
Aloft is in an area easily accessible to Manhattan and to the areas of Brooklyn that visitors will want to see. Subways to both areas are within a 2-5 minute walk. Restaurants, galleries and shopping in Cobble Hill, Boerum Hill, Brooklyn Heights and Dumbo are all in easy walking distance, and Carroll Gardens only a few minutes furrther. The rooms are small, but very comfortable, and the staff was very attentive. We asked for a quiet room, and it proved to be just that. Loved our stay!
May 13, 2013
Rated 5 out of 5 by jadio Lovely
Lovely...would stay again.
June 2, 2013
Rated 5 out of 5 by Pooh50 excellent value
We recently spent 5 nights at the Alof tin Brooklyn. The room was spacious compared to ususal NYC rooms. My husband, who has back and sciatitc isuues, loved the extra comfy yet supportive bed! The staff was very helpful and answered all questions immediately. We would highly recommend this hotel. Plus very close to the subway.
May 15, 2013
Rated 1 out of 5 by AdamL Very unsatisfactory.
Neighborhood was awful. For the price of a hotel in SoHo I was expecting much more. Very disappointing. So much so, that I checked out early. However, the hotel refused to let me cancel for the next night. My experience was bad enough that I was willing to book at a different, nicer hotel in a better neighborhood despite losing my money for the next night. Better to lose money than waste a night in NY at this hotel. Ugh. If this is what they consider good customer service then I will never stay at an SPG hotel again.
May 26, 2013
Rated 5 out of 5 by Deon68 The Best!
The front desk staff were amazing. I stayed a week and they made me feel at home.
May 13, 2013