纽约布鲁克林雅乐轩酒店

  • 美国
  • 纽约,
  • 布鲁克林
  • 杜菲尔德街 216 号
  • 邮政编码 11201
  • 地图

客房与房价

每房儿童数

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Age Requirement Policy

Kids are always welcome—as long as there are adults around too! At least one occupant of each Aloft room must be 18 years or older. Be sure to bring ID in case we need to confirm.

Rated 3.7 out of 5 by 295 reviewers.
Rated 5 out of 5 by Would stay again Great staff. Nice rooms. Will definitely stay again. August 14, 2014
Rated 4 out of 5 by Great find Very comfortable bed, lovely views and friendly, responsive staff August 22, 2014
Rated 5 out of 5 by great weekend We enjoyed our weekend stay at the Aloft in Brooklyn. The staff was very friendly and attentive. The room was small but had everything we needed. Tanya, in the hotel bar, made us feel very welcome and was a pleasure to talk to. Also visited the rooftop lounge which has great views of the city. We would definitely go back to this hotel! August 18, 2014
Rated 1 out of 5 by Poor service & facilities I'm an SPG Gold member and have stayed at a number of SPG properties. Unfortunately, I had a very disappointing experience at the Aloft in Brooklyn due to: 1. Poor service - wake-up calls didn't work. The staff was unable to follow simple instructions and called me at the wrong times 2. Too much elevator noise - I asked for a silent room and was put opposite the elevators. Worse, the elevators made a SCREECHING sound everytime they stopped on my floor. It was hard to get any sleep. 3. Infested room - ants were all around. 4. Poor HVAC - I found the heating/cooling to be quite unsatisfactory, unable to maintain a consistent temperature. 5. Bad checkout experience - there was an intern at the checkout desk and she was bumbling, fumbling, tripping, & falling. Check out took over 15 minutes. 6. Poor quality food - room service food tasted like soap. All in all, it was a poor experience. I couldn't sleep at night and was woken 1 hour earlier due to mismanaged wake-up calls. I will not return to this hotel. September 26, 2013
Rated 3 out of 5 by The construction in the area is awful I stayed on the fourth floor of the hotel. There's nothing like waking up to not only construction noises but also to construction men who can see directly into your room. As a result, my sleep was interrupted earlier than I wanted. With the construction happening next door, I should have been told at check-in what to expect. August 11, 2014
Rated 1 out of 5 by Worst Business Trip Ever Five co-workers and I were guest at the Brooklyn ALOFT from 12/4-12/6. They mis-represent what time the construction noise starts in the morning (on their website). We were all woken up at 5:45 AM by loud drilling, even on the 17th floor. That was 2:45 for my team that came from the west coast. That morning, my breakfast arrived after 45 minutes because it was delivered to the wrong room. They also charged me for an orange juice that I never received and my fruit plate didn't arrive as well. We tried to check out of the hotel a day early and only 2 of my team members, who were staying on the lower floors, were granted a check out without penalty. Three of us were stuck there for another night. The GM refused to come out to talk to us, so we were left dealing with the clueless and powerless team working at the front desk. That night when I arrived back to my room, it hadn't been cleaned and my breakfast tray hadn't been picked up. Later that night, the fire alarm went off at 4:30 am. Everyone inside of the hotel was kept up for 30 minutes as we received updates over the PA system on whether or not we needed to evacuate. I can't stress enough how horrible my experience was at this hotel. The GM is completely unaccountable and could care less about customer satisfaction. I am a Starwood Preferred guest but I'm going to think twice about ever booking additional business travel with Starwood. I also relayed this feedback to my travel department that books travel for my entire advertising agency. December 10, 2013
Rated 5 out of 5 by Great stay Attended an event located within walking distance of the vicinity. Staff was very friendly and quite helpful. August 12, 2014
Rated 1 out of 5 by Terrible Stay An 11 day stay and found myself shaking my head on a daily basis over the service. The rooftop bar they advertise is NOT on their roof and NOT a 'bar' per se. It's 2 doors down and is a club. Their valet parking is not theirs...it's an outside company who charges the ridiculous amount of $45/day with NO in/out option. Each time you take your car during the day, you pay $45 when you return it. Do the math...RIDICULOUS. The hotel has been without Internet since I arrived with the front desk manager telling me 'its being repaired' every single day. This isn't the plains of Africa, it's BROOKLYN! There's no excuse. Why are they offering a service that they cannot provide? The hotel is lacking in the even smallest of customer service details like courtesy umbrellas during rain storms. My final beef with this place is the $5 coupon they'll give you for each day you skip maid service. They neglect to tell you that this credit can only be used at the little snack counter next to the front desk where apples cost $3. Umm yah...that's really worth it. And yes, I emailed the manager - twice. Nothing resolved - and no offer to resolve! - at any point during the 11 days. This hotel completely lacks the services that any business traveler would require. Never again. September 27, 2013
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