Rated 5 out of 5 by Kendoque Great Time!
Held a 3 day family reunion at the Aloft in Lexington. The accommodations were great. the staff was very helpful. The bed was extremely comfortable. Cant say enough...Good Time!
July 14, 2014
Rated 4 out of 5 by NewVisitor Nice budget friendly hotel
Nice modern hotel with sufficient amenities, however limited toiletries provided and room had a not-so-fresh odor. I would stay there again but next time will know to bring my own shampoo and conditioner.
July 8, 2014
Rated 5 out of 5 by PatrickOArizona New England Elite Football Camp
The staff at this hotel could not have been more friendly or helpful! They were amazing! By far they are the ones that made the 3 day stay great. The location was great, comfortable and clean, but the staff took it over the top! Thanks so much for your hospitality!
July 4, 2014
Rated 5 out of 5 by Rabb Aloft Lexington
Friendly, helpful staff. Great location for exploring historical sites. Beautifully designed hotel.
July 3, 2014
Rated 4 out of 5 by Cloverbud This hotel has great features!
Wonderful, the hotel has broke the mold of the typical hotel decor which made the experience that much more enjoyable. It was very CLEAN! Thank you for that. Can't say enough.
July 2, 2014
Rated 5 out of 5 by kcs1228 Fun, funky and comfy
We have stayed at this hotel several times and have always had a great experience. We like the fun atmosphere but stay here repeatedly because the rooms are very comfortable and the rates are affordable. The staff is always very friendly and everything is very clean.
June 30, 2014
Rated 2 out of 5 by Bewildered Poor SPG representative
We're I not to have had good experiences at SPG Hotels in the past I would never choose to stay in one again.
Not one thing was handled well from the mistake with the reservations to the housekeeping that never vacuumed the room , to the elevator lobby on the floor that was not vacuumed . I do not expect to get to my room at 3PM to findNothing done. After complaining,still having poor delayed response. The manager was then less than helpful or apologetic.
Poor management of this hotel. Doesn't deserve the SPG label
June 22, 2014
Rated 2 out of 5 by AloftMaturityTBD Aloft Brand has a ways to go - Lexington, MA
After a challenging stay at this hotel I switched to a competitor. After a few trips I decided to try the Aloft Lexington again. This past stay was met with no hot water one morning leaving me late for business meetings. The explanation and remedy was extremely weak from the staff. When asked if the water issue will be resolved the answer was 'we hope so'. The second issue was coming back to a room that housekeeping had missed on their rounds. Issues arise and are understandable but when the response or solution is not to Starwood standards it drives one to other properties. Incidentally, my stay was during good weather at the time.
November 13, 2012