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Rated 3.8 out of 5 by 216 reviewers.
Rated 5 out of 5 by Aloft Lexington: Three Stays Live! The title of the review is a reference to a favorite album of mine, the Genesis album, "Three Sides Live." Aloft Lexington was wonderful again! There were problems that came our way, but the Aloft team overcame them magnificently with an emphasis on service. I had previously had an SPG keyless failure-and, unfortunately, it did not work this time either. Nick, who was on duty when I checked in that evening (and remembered it), tried four different ways to resolve it (including to calll SPG, who had a long wait time) and when we ultimately could not, took a detailed note and made sure that I had room access with a key. The next morning, Neil promptly figured it out what it was and input an override. I had seamless SPG keyless access for the rest of my stay. Props to all the staff generally, Chris served me two wonderful Blackberry Prosecco spritzers, Nick was attentive and concerned for me and my comfort on checkin and to make sure that the Element pool was available (which I enjoyed hanging out in-although I miss my Aloft pool!), Neil was a tremendous ambassador of the hotel and of the area, answered all my questions with a smile and accommodated my many requests ranging from breakfast to a late checkout to extra lotion to ensuring that my Green choice Bonus Starpoints were processed, and my compliments to Captain Ken, my fellow Trekker and night auditor (if there's anything you need, just dial 0 and he will take care of it) who discussed Star Trek, SciFi, New England, and got me wake-up calls every morning! And, of course, you always the most interesting fellow guests! And, I was able to be productive both days-two good hours of work got done every day in the room with perfect Internet access. And the lobby was a great place to hangout-including the inner courtyard! I can't wait for the Aloft pool to reopen. I do want to suggest some more healthy options at ReFuel-I love the Berry Mix but I think some more fruit or vegetable options are definitely in order. Perhaps a veggie dish with dip or something? I love this hotel and want to return as often as I can. Perhaps I'll even bring a date. Thank you Aloft team! August 1, 2016
Rated 1 out of 5 by I am very disappointed with the way they treat SPG guest 1. did not add the "make a green choice" bonus point to my account, even though I have called them one week after my stay. 2. They suppose to offer bottled water to SPG guest, but I was told 2$$$ July 17, 2016
Rated 5 out of 5 by Second Great Stay at Aloft I was pleased to return to this property after business in Boston last October. Everything remained delightful, from WXYZ Bar's menu to the pool to the pool table to the room. My SPG Keyless failed during midstay, but, the staff instantly gave me a traditional key which worked fine. I also love the layout of the room and finally got to enjoy the shower! I definitely want to return at my first opportunity! April 17, 2016
Rated 5 out of 5 by Great features and extreemely friendly staff The hotels quality was excellent. The hotel staff helpful and very friendly.. We had 2 dogs and there was not a problem with accommodations during the stay. It was a first time stayed at a Starwood Hotel facility and we would stay there again. There is a breakfast option which one has to pay for. Other food items are available for sale.. I would recommend this hotel. . . February 9, 2016
Rated 4 out of 5 by Clean, basic, modern facilities. This is a fine, simple hotel that is very much in the mold of every other Aloft that I have stayed in. Nothing extravagant here, but certainly meets the expectations of a clean, quiet room. Venture into Lexington for some rather good food choices. December 18, 2015
Rated 5 out of 5 by Excellet Hotel , Great Location ! This was Our Third Visit to Boston and Our Stay at the Aloft Hotel, Everything was Ready when We arrived , The Front Desk Person ( Nick ) Checked Us in immediatly and Our Room was Spotless and Very Quiet and Comfortable, The Pool was Very CLean And The Water was just the right Temperature. We will look for other Aloft Hotels when We Travel to other States, We would Give The Hotel a Five Star rating ! November 30, 2015
Rated 2 out of 5 by disappointed whole plumbing was defective. reported that as I checked out. all I got was a "sorry abut that, we'll have it fixed for next time...". how about a commercial gesture... MC November 6, 2015
Rated 5 out of 5 by Summer Weekend in Lexington This was one tremendous stay. First of all, I got to go SPG Keyless! My phone opened the door! And, given that I had gone keyless, my check in was just to announce myself! The saltwater pool was beautiful and it was tremendous to play pool! The room was hip but functional, I really liked the layout and was able to find everything that I needed, had a very comfortable bed, and a great air conditioner. Compliments to all the staff too, especially Jessica. I also Breakfast at Refuel (and had a nice variety) and especially enjoyed the XYZ Bar, I was pleasantly surprised to see that it was a real pub menu with larger plates! The Hotel was also quite convenient to Route 128 and to Lexington and Concord-I was productive and relaxed! Most of all, my fellow guests were an interested and interesting bunch and I was able to share all my random Boston knowledge with them freely! I would absolutely recommend this hotel and hope to return for future Boston runs. August 16, 2015
  • 2016-10-25 T10:22:49.223-05:00
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