Rated 3.8 out of 5 by 191
Rated 3 out of 5 The staff
The day manager was excellent. I started the stay with a 40 minute check in time at midnight? I was frustrated and tired. The front desk clerk was definitely struggling due to an over booking of double beds. She was nice and pleasant to deal with but she should ask for help when it takes an hour to check in one group. The morning manager was excellent and treated us great which made up for the delayed check in.
October 27, 2014
Rated 4 out of 5 by patty this hotel ia funky
We enjoy this hotel because it's different from
others. It has a nice vibe, I love the room, it's
very comfortable but I read some bad reviews about
bed bugs I looked in my bed thank God I didn't find
any if there are any I hope you got rid of all of them!
October 28, 2014
Rated 2 out of 5 by Bentley12 This hotel's idea is good in theory but needs some improvements
Completely appreciate you having a room as the Westin was full where I was holding my event. There was no room service which was a let down to me. The beds felt very old when attempting to sleep. The front desk was definitely very friendly and helpful. The music in the elevators are loud. I was surprised of my feedback on this hotel as it's a starwood and I usually love them.
When trying to even submit this survey it stated my name was already taken and I have to choose another. It took me forever just to submit.
September 18, 2014
Rated 3 out of 5 by Findog56 Beds need upgrading
Nice hotel at a reasonable price, but the beds and pillows are no longer comfortable. Did not sleep well either night I stayed. Also, the alarm clock didn't work (almost overslept) and the Internet cable was broken. Also the shade chain anchors were pulled out of the wall. .
September 22, 2014
Rated 3 out of 5 by Mike94 Convenient location
Hotel offers easy access to Rte 95/Rte128, but did not hear highway from hotel. Only 0.5miles to Minuteman National Park visitor center. Beds were comfortable and room spacious. Layout/design is post-modern; high ceilings, simple lines and openness but felt like a luxury dorm room. Breakfast items available but not included in room rate.
October 5, 2014
Rated 2 out of 5 by AloftMaturityTBD Aloft Brand has a ways to go - Lexington, MA
After a challenging stay at this hotel I switched to a competitor. After a few trips I decided to try the Aloft Lexington again. This past stay was met with no hot water one morning leaving me late for business meetings. The explanation and remedy was extremely weak from the staff. When asked if the water issue will be resolved the answer was 'we hope so'. The second issue was coming back to a room that housekeeping had missed on their rounds. Issues arise and are understandable but when the response or solution is not to Starwood standards it drives one to other properties. Incidentally, my stay was during good weather at the time.
November 13, 2012
Rated 3 out of 5 by cathy19 interesting stay
the room was comfortable, however it felt dark. the gent at the bar was a wise guy, the woman very nice. the breakfast was a joke - how dare you charge for that food.
bed comfortable, wall as thin as paper - noisy hotel
September 30, 2014