Rated 3 out of 5 by piggy service need improve
That was the 1st hotel I stayed that restricted to provide more than 2 bottles of mineral water. I've finish the 2 bottles and request for 2 more. Call down and was informed that we only provide 2 bottles a day. If 3rd bottles require and it will be chargeable! Really not reasonable.
I am the SPG gold member, and if see my profile I do require high floor but upon check in at around 0100hrs and was told that hotel was full thus that's the only room they have. Was saying that if room change require maybe by next day. However next day no one follow up.
So disappointed with aloft.
October 29, 2012
Rated 5 out of 5 by allan77 Above Normal service
Checked in late in Ap[ril needed two rooms but forgot to tell them one was Handicapped access room. The floor with rooms was shut down for Remodeling and they were really good in turning on the rooms to accommodate us in a very short time.
April 6, 2014
Rated 4 out of 5 by DerikChew comfy and cozy hotel
everything is good in this hotel, but not the location and pool.
It's very far inside from Nana station, limited tuk-tuk service. Pool is small, lacking sauna and steam room.
Room and bathroom are great. Love the 'walk-in' wardrobe. Nothing is wrong in the room and bathroom.
Staffs are polite and attentive, would like to compliment Aston, Gwen and Golf at front desk. Check-in and check-out were good and fast.
staffs at the crave restaurant during breakfast are great too. Food selection can be improved.
September 9, 2014
Rated 5 out of 5 by FFWalker Hot spot
Great hotel for a great price! Located across from Bed Supper Club but you'll probably never go since the club at the hotel is packed on the weekends. Plenty to look at. Soi 11 is also full of great places to eat, from a cheap street vendor to a Japanese Kobe steak house. Only drawback is the Soi is very crowded and popular, so there's a ton of traffic going in and out. BTS is just outside the Soi so very convenient. Tuk tuk shuttle will drive you there or to the MRT (by Terminal 21) mall for free. Pool is small but you won't be spending much time there anyways!
December 4, 2012
Rated 4 out of 5 by ChrisCwh Convenience Location & Comfortable Bed
Aloft is just located at the well known hot spot (Sukhumvit soi 11), every taxi driver are know this street.
Hotel provide free shuttle tuk tuk to terminal 21 shopping mall & which is u can take MRT(Sukhumvit to chatukchat) or BTS(Nana/Asoke to Siam)
2 queen size beds are big enough and comfortable. hotel prepare the coffee machine and iPod machine with free internet access in every corner of the hotel
Swimming pool view is awesome, gym room has the basic equipment. Free game of sony and table pool.
7-11 is just on 1 minute walk from the left and 5 minute walk on your right of the hotel entrance.
Be Alert : Sukhumvit soi 11 have a lot of local will open the taxi door for you, they will ask for money, JUST IGNORE them.
March 6, 2013
Rated 5 out of 5 by Kaisai Very Stylish Hotel
Full of fancy decorations. Room is very comfortable. Quiet and very comfortable once in the room. The Lobby's a bit crowded and noisy during evening.
October 22, 2013
Rated 5 out of 5 by KuhnRob Simply the best
Great hotel at a great location. Stayed there 3 times now (within two years) and I intend to come back the next time I go to Bangkok. The staff is friendly, rooms are nice and clean. The food (only had breakfast though) is good.
Located in a busy area the hotel is still very nice and quit and I never felt bothered by noise from the street life around the hotel it is somewhat of an oasis. It also has a futuristic feel that I really like. Tried other hotels in Bangkok but Aloft is hard to beat. Left yesterday but I miss it already,
Hope to there soon again
May 23, 2014
Rated 2 out of 5 by Richie A little disappointed
The room setting is nice but the curtains measurement cannot cover the whole n strong sunlight leaking in. Very bad this curtain facing the bed directly. I couldnt sleep longer hours n i got quite annoyed. As i m a business traveller n slept late because of dinner and meeting appointment. The light in my room was flashing occasionally like a haunted room! Last tne worst, the bed linens, pillows....all were very soaked up with humid / moist. Not dried up yet, very uncomfortable the whole nite. Service from front desk staff, Ake , he was nice and very helpful.
January 30, 2013
Rated 3 out of 5 by Kidcameron This hotel fell below my expectations
Upon check in we were told that they did not recognize my Platum membership status for a room upgrade.
The room we were giving was musty in smell along with a strong mold smell. Of all the rooms we have booked on this Asia trip (all SPG) this room and hotel was below average.
I was charged for the mini bar twice. I did not have time at checkout to discuss this discrepancy and accepted the charge. I should have been charged for one water and one beverage - not two.
At checkout I was also told I would have to pay and extra charge for damage to a bed sheet. I did spill a bit of coffee onto the sheet and that was an accedent. However this was a small spill that any washing would have removed the problem. I was very supprized that I was told I would have to buy new sheets for the room. Of all the years I have booked rooms in SPG I have never had damage. This was a lot to go over when checking out of a hotel for an international flight. Again I thought that the hotel should have reached out to me to discuss and not drop this information at checkout.
Staff was not helpful when I asked for details and explanation of room charges. Again I did not have time to discuss the overhead.
January 20, 2013
Rated 4 out of 5 by kamily57 Blackout curtains
The hotel has become a firm favourite for my frequent in-and-out stays in Bangkok lately. It offers great value and a more-than-satisfactory overall experience. The only drawback in the city rooms are the blackout curtains which are way too short and will awaken one at the break of light. So if you are not an early riser like me this becomes an irritating problem. The orientation of the bed which directly faces the windows compounds the problem. This hotel has the urban vibe feel to it and is conveniently located and a short stroll away from the skytrain.
November 8, 2012
Rated 4 out of 5 by Cisraileff Great location
I've stay at this hotel 4-5 times since July 2013 and I will be back next week for 10 nights. The staff is great the concierges will do any thing to help you they have a free tuck tuck to drive you to the.BTS station, if you can't walk exactly 5 minutes. Wonderful restaurants on soy 11 with plenty of bars, if this is what you are looking for. But by far the the best features are
Great location ( Soi 11 is one of the best place in Bangkok ) clean, safe and wonderful service, plus a nice gym.
September 5, 2014
Rated 3 out of 5 by Marsh Hotel is in a good location
Overall I like this hotel. I have stayed at it many times now since they opened and was very pleased in the begining. However my last few stays were not so pleasent. The tv (movie channels) have been very distorted the last two stays. I reported to the front desk yet it took weeks to fix. The last two rooms I stayed in had a broken coffee maker. There seems to always be construction which is odd for such a new hotel.
I am still going to stay at this hotel in the future assuming it doesn't get any worse, but I really wish they had a SPG check in line.
August 11, 2012
Rated 5 out of 5 by Louis2012 Aloft delights by its contemporary and trendy style, location and friendly service
It was the first time for me staying with Aloft and it met all my expectations. The location is perfect, in Sukhumvit Soy 11, if you are seeking for nightlife because everything is in walking distance. The rooms are very clean ( compliment to the housekeeping department) and trendy. The service is professional and friendly. ´The "crave" restaurant in the 8th floor is amazing and the service is perfect. Again I want to thank the whole team to make my stay a memorable one and I will definetely come back to Aloft Bangkok. Best regards and THANK YOU !
June 16, 2012
Rated 5 out of 5 by Russ17 One of my favourite hotels!
For the price of the Aloft in Bangkok, you will not have a better hotel experience anywhere else in the world!
Soi 11 is a great place to be located. And the Levels club in the Aloft itself is great!
However, the Aloft hotel itself is the main reason I say what I have said above. The service is impeccable! Your hosts are as gracious as anywhere I have ever stayed, and I'm a professional business consultant, travelling 200 days per year for 15 years!
The amenities at the Aloft are excellent as well, from the pool all the way to the little cafe on the ground level!
I stayed at the Aloft for the first time at the start of July 2014 and it was so good I returned for a new time there within 2 weeks!! That's how good I found this hotel to be while I toured around SE Asia!
July 26, 2014
Rated 4 out of 5 by tfong010 Nice trendy hotel in the heat of the action.
New and hip hotel in a very exciting part of Bangkok. Across the street from Bed Supper club. Check in was slow but the staff were polite and professional. The room was modern and clean but lacked hot water in the shower. As a Platinum Starwood guest the only benefits received at an Aloft property was 250 points and free internet.
The hotel is in a good location and the rooms are trendy. However, as a Starwood platinum I cannot recommend this hotel to another plat as there are many better choices in Bangkok that appreciate platinum guests.
October 4, 2012
Rated 5 out of 5 by KosraeTV Over 75 nights this year at Aloft
Due to some work issues I just passed over 75 nights this year alone in the new Aloft on Soi 11. My first stay was shaky due to the opening settling in period but since then I have seen this hotel and staff far exceed my expectations. The room is a basic room however besides a clean comfortable bed, good internet, a nice bathroom I do not require much else. The rooms far exceed traveler's needs but the key to this hotel is how the staff has grown and provide service to the guests. Not just me as a frequent guest I've seen them bend over backwards for every client that walks through their doors. It is remarkable the level of improvement and service they provide now. I highly recommend this hotel for comfort, service, and it is an excellent value.
September 27, 2012
Rated 3 out of 5 by Phiby Some thoughts on service
Overall, the hotel was good value for money, and think the staff were pretty good and attentive to needs. During busy check -in / check -out time, I suppose it would help to have more staff to assist with faster clearance, despite the option of express check out.
As for the booking online, there was no indication about smoking / non-smoking on the room selection, and understandably during the heavy period there was little chance to swap room at all. Corridor smells great, but room definitely smells smoke - despite being non smoking guests.
As for Ice bucket - good idea, but perhaps would be better if they're left at re-charge area for guests to pick up instead of going up and down for guests to re-fill, which can then be cleared by housekeeping?
January 5, 2013
Rated 5 out of 5 by maxmocca A Gr8 stay in Alof Hotel
My family was so pleased with the services rendered by the diligent staff, the cleanliness and well-maintained facilties of the hotel. We thought that the hotel is indeed considerate to provide sufficient entertainment and necessary facilities to cater for both adults and children, that's something gr8 to experience. My family enjoyed games at the pool table and table soccer and cool chill out breakfast at "Crave".
Just a little feedback and suggestions :
1) The bathroom exhaust could have been better as there was a stench after each use.
2) Should include cotton buds in bathroom.
3) Consider to provide the Tuk Tuk services from Nana station back to hotel say every hourly, could end at 11pm.
Staff of Alof Sukhumvit - Cheerio, keep up the good work.
August 19, 2013
Rated 5 out of 5 by henrygbk Great stay at Aloft Bangkok
Spacious, very clean room.. Attentive and helpful staff. 10 minutes walk from Nana BTS but the free transport to the nearby Terminal 21 makes travelling to the BTS station (Asoke) comfortable. Near to a number of decent watering holes and restaurants. Not to mention that Levels bar is right there. Overall, very comfortable stay.
September 30, 2014
Rated 4 out of 5 by jakeylow Awesome breakaway with family
My family and I had a great time staying at Aloft Bangkok for the past few days. The staff there makes us feel like a real Platinum, ensuring all our needs are fulfill and making us feel at home.
Special thanks to Art from front desk/ concierge who is outstanding on helping us out with our travel arrangement, making sure everything is on time and ensuring our family is comfortable always. He is one of the most outstanding hotel staff I ever encounter in Thailand. To Aloft Bangkok, he is truly a keeper! Send my thanks to him again.
June 8, 2013
Rated 4 out of 5 by Askzia Comfort Room & excellent facility
At the first glance I said to my self the hotel seems to be out of my expectation, when entering the room and found it how it was suiting me and my family I then relaxed and said it is one of the best family hotel I ever stayed in.
One thing I would mention, the internet service is now of no cost, providing this for free is cost nothing and make the customer staisfied and calm. One thing I was looking to see but no chance was the swimming pool.
At the end, i have one question: why i did not find cheeder cheese in breakfast buffet?
August 24, 2013
Rated 4 out of 5 by aboveorbelow Great Service
Great overall hotel. Its a perfect balance of what you need and what you don't.
Staff overall - Especially Perm at the front Desk
Location - if you want to be in the action, this is the place
Pool - great pool area
Value - there are a lot of different promotions and deals going on.
- our room smelled like mold, Maybe it just needs to be aired out
- the refuel seemed to advertise promotions but when you actually ordered them they were very confused and just charged you the full price until you corrected them.
March 18, 2013
Rated 4 out of 5 by Mike666 A Cool Place to stay in Bangkok
I stayed in Aloft for 2 nights in Bangkok. The hotel is still new and the staffs are friendly with smile always.
Although the pool is small but enough for relax after a whole day tour in the city. A small suggestion : if the pool and the gym can be 24 hours open then will be more user friendly :)
The breakfast is tasty and the design of the dining area can let people enjoy the sunlight and have a great mood.
I will recommend for the higher floor room because can have some city view and brighter room when the drapes are open.
March 13, 2013
Rated 4 out of 5 by sm2345 Party hotel
this is a party hotel which I understand.
However, I did ask for a quiet room before I arrived. the room I was given was noisy and i had to move. My last visit to this hotel the same thing happened. bloody annoying.
Otherwise I really like the hotel. The guys who work as porters are truly excellent. They dont really recognise me because sometimes I have a beard and sometimes I dont. I recognise them however and they are excellent.
Other front desk staff are excellent also. they are probably the reaon i keep coming back.
You should have room assignment based on whether people are in Bangkok for partying or business.
Also, the breakfast is bloody excellent too. I really enjoy it. Tasty simple and healthy . the chef and breakfast staff should be complimented on this.
June 23, 2014
Rated 3 out of 5 by AHan14 Confused place
1. Was told my original booking was not valid and charged me pretty much the same price for 1 room instead of two (they threw in breakfast). So the family of 4 was cramped into a "double" room.
2. Left phone charger behind, asked to forward to koh Samui, it never came (we were there for a week). Made a last ditch attempt to have it sent to the airport hotel ... Never arrived. Even though I gave them my card details twice!!!
Terrible service will never stay there again and advise all my friends and family to avoid the place!
April 2, 2013
Rated 2 out of 5 by Krish2068 Thanks but disppointed
Thank you for all good amenities in the room.
However, I'm disappointed on two fronts:
1. I didn't the room I wanted. I booked for two queen beds. But your front desk executive ushered me in to a king bed room, without even mentioning that, he was giving me a different room. Further, the room was full of smoking stink. Although, I've requested for a smoking room, i didn't expect to be thrown in to a stinky room. In no other Hotel, i had experienced such a stinky room. The worst was, when i asked why i was not given a twin queen bed room, the reply was, since you were staying only on night, we thought, you may not need it!! How strange that response was!
2. I understand, your Hotel is in the busy Sukhumvit area of Bangkok. But should that make you allow unruly public from the Hotel bar to occupy lobby area, shout, vomit, and crowd to space. Is your Hotel reserved only for wild party people. If that's so you should mention this on your reservation page.
Sorry Aloft, you I booked you because of SPG, now I wonder , should trust SPG commitment for quality!
October 6, 2014
Rated 5 out of 5 by Prchunter Great Hotel for some work and fun
Great room, love the 24 hour gym, and internet connectivity throughout the hotel. Locationwise, it's not the best, but it's up there in terms of convenience tucked at the far end of soi 11. Two small complaints, the first is that wifi signal was not that strong inside the rooms, varying between 0-3 bars (out of five) and the power would sometimes shutdown briefly(probably has to do with the sensor for the hotel key breaking down), nothing that can't be fixed.
If breakfast was cheaper, this hotel would be perfect.
April 25, 2013
Rated 3 out of 5 by Kimboli status recognition
I turned up today to check in after a fast car ride from Rayong in just under three hours, two days ago I had received an email from SPG to say that since me initial enrollment date in 1999 I had finally reached Platinium status, so I was waiting in excited anticipation for my arrival at Aloft for the second time this week and the result was Bop bow, not record or recognition of my newly gained status at all, I normally get more fan fair for my gold status as well, BUT THIS TIME NOT EVEN A BANANNA.- disappointed
September 19, 2013
Rated 5 out of 5 by jpbernet Stylish hotel in great location
While I already had heard many good things about Aloft, I wanted to try it myself once. The upgrade deal for around 6000 Baht was great value for money, although I actually never used the living room. The bathroom is great, specially the huge rainshower. The bed is very comfortable and TV has a good choice of channels including many in English. The best feature was enough multinational plugs at the desk and your bedside to plug in two phones, your notebook and your tablet!
Also thinking through the light switches and having the master switch right beside the bed was great! The grab and go bar offered good value for money.
THE place to be was definitely the in house club. It was full on a Wednesday evening which is a good sign and had a good mix between locals and tourists.
February 22, 2013
Rated 5 out of 5 by Katsu032 Best hospitality and Great hotel design
All staffs are always ready with a smile.
Hotel design is contemporary relaxing design and the pool is great as well. Additionally, Location is very good.
Dancing place of this hotel is also fabulous.
I will highly recommend this hotel for my friends.
September 29, 2014