Rated 5 out of 5 by Jaque94 One Night in Bangkok
For the one night in Bangkok, this hotel was perfect! Location, fun, food, etc. Do it up!
May 24, 2015
Rated 4 out of 5 by Adamtravel Thank you Aloft Bsngkok
I enjoyed my stay at the Aloft Bangkok many thanks to the staff and will come for sure
May 23, 2015
Rated 1 out of 5 by Nafis Bad Experience from Day 1
Welcome at the Hotel:
After getting off from taxi, no one was there to take the bag to the reception. Had to climb the stair along with the handbag and check in bag. The Handicap elevator doesn't work and I couldn't use that to take the luggage to the reception desk.
The room smelled like someone had a aroma therapy and the room was smelling like herbal oil. After complaining, they changed the room but the room had very bad smell due to AC duct or carpet.
On 3rd day, remote got vanished and had to change the channel and control sound using the in built buttons.
There were bugs inside the room and I house dinning was served in plastic scratchy canister which did not seem lil washed properly.
Gym and Pool:
Very badly maintained gym. The machine had sweat stain from previous usage. Pool water was salty and not crispy though it's mentioned in website that water is not salty.
Not convenient. Far from BtS station, though they offer tuktuk service but it was never on time.
Checking out process:
Very unprofessional - no greeting what I usually experience during checkout process for being a gold member.
After complaining about tv remote, there was no explaination. Instead the answer was do you need a taxi as if she wanted me to leave the hotel. No apology for having no service.
I would never stay at Aloft in Bangkok Soi 11. Neither I would recommend anyone to stay in this hotel. I had a complete new experience about SPG hotel and I have to reconsider my gold membership existence with SPG group.
May 22, 2015
Rated 4 out of 5 by Stanmsia Hotel that meets overall expectations
3rd Stay with Aloft Bangkok.
Beautiful hotel with fantastic staffs
Keep up the good work.
May 19, 2015
Rated 4 out of 5 by FarangEddy Fantastic location
Can't beat the location if you enjoy a vibrant area with nightlife within walking distance. The only thing missing is a room selection with a bathtub .
May 18, 2015
Rated 4 out of 5 by GusPm So so
Breakfast was good. Once I check-In,Front Staff do not give the impression when I am check in.She always talk with her friends along I’m waiting her check the room. And She did not inform about the breakfast. After I entering the room I called and asked the staff at Front again with the same staff. I asked about my booking had included breakfast yet?. She responded that “Yes” and I have to ask her again “Where is the breakfast in this hotel”. At the time on the call, she continue to talk with her friends also. I heard while I was with the call. I felt disrespectful to the customer and the information is not complete.
The staff Tuk Tuk is lovely service. Staff at the restaurant Crave was good service too. Swimming is very small and crowded.
May 18, 2015
Rated 4 out of 5 by Seat77A I want to like this hotel more than I am currently able.
This is a stylish hotel in the center of the popular Suk 11 area. It's gunning for a younger audience.
I've stayed here numerous times this year and will be back shortly. The hotel NEARLY meets my expectations but there is definitely room for improvement. Here are specific issues I encountered as a road warrior business traveler.
1. The desks have power panels with multiple outlets, USB charging, HDMI etc. This is great if you have lots of things you need plugged in. In many of the rooms I stayed in, the outlets at the desk did not charge, were broken and plated over, or so loose that no wall warts would stay plugged in. I don't understand the point in taking the time to plate over a broken outlet - just fix it. Same goes for the outlets by the bedside. While I appreciate having plentiful and convenient outlets, if they don't work you still end up charging things in the bathroom, from behind the sofa, etc, etc. I'd recommend a systematic testing of all outlets in the guest rooms. I must have found 30 so far that were inoperable. As for plugging my phone into an unknown USB port: not happening! You should probably think twice before you do that. Just sayin'.
2. I used the wired internet for a little bit. There are some nefarious things happening on the LAN and there are likely compromised hosts. Exercise caution.
3. The chairs at the desks are too low. This is nitpicking a little. But when I'm on the road, I might be coding or writing manuscripts for 8 hours at my desk. I need a desk with proper height. Many of the desk chairs are too low and do not raise to sufficient height to work comfortably at the desk. Pillows work but not ideal.
4. Many of the rooms have a musty smell. It may be time for thorough AC cleaning.
5.The staff is fun and friendly and fit the vibe of the place. I did have some issues with SPG that the staff was unable to resolve despite multiple requests so now must deal with later. Invoices didn't accurately reflect payments which is annoying for accounting reasons after the fact. I wasn't always offered a paper folio which I normally grab for my accountant.
6. Room service is incredibly inflexible. Nothing off the menu. At all. Period. Which is odd since you can walk into almost any restaurant in Thailand and ask them to make whatever you want, falang or thai! I was a little bit surprised by that.
In short, if you're on the younger side of 40, you'll probably like the Aloft. In it's current incarnation, it isn't perfect for business travelers working from the road and in their room. For example, the stability and security of their internet is problematic for VOIP or when you need stable terminal sessions. And the extent of broken power outlets leads to the outlet shuffle and distributing your gear all over the room.
May 14, 2015