Rated 3 out of 5 by Meesh189 This hotel was very noisy
We stayed at the Aloft at the Domain and while the hotel staff was very friendly and the rooms were clean. The hotel was very noisy at night. We could hear all the pipes in the building as well as our neighbors. We heard every flush of the toilet, the heat cycling on and off was very loud. Our neighbors at 1am were making love and we heard the entire thing!
We have stayed in a lot of hotels and have never had such a noisy experience. Given that it was very loud we both missed a lot of sleep the 2 nights we stayed here. Unfortunately i don't think we will be coming back to stay here again.
December 16, 2013
Rated 5 out of 5 by sandiegomike Excellent Customer Service
Recently on a stay in Austin during the Grand Prix, I had a billing dispute. When I contacted the Austin Aloft Manager, Dana Cust, he immediately investigated my concern and discussed the matter with SPG Platinum Concierge Services. He took the initiative and most importantly, the follow up. I have been SPG Platinum for over 5 years and it is my experience that rarely do I find such dedication to the truth and good business practices as I found in employee Dana Cust. Congratulations Aloft Austin, Dana is a shining example for all SPG Employees. I am committed to always giving you my business due to his service oriented management style. With gratitude, Mike
December 7, 2013
Rated 1 out of 5 by Willy65 Underwhelmed
My 1st stay at Aloft, may be my last. Great location at the Domain. My entire dissatisfaction stems from the location of my room and noise. I could hear mechanical noise when the elevators were running. Loud guests in the hallways. Also, my room was on the 3rd FL front of the bldg. Could hear outside noise, most people as well. I would consider trying this Aloft again only if I could ensure a room located higher up, away from the elevators and off the front of the bldg.
December 8, 2013
Rated 5 out of 5 by Bree1021 Very Accomodating
The front desk staff could not have been more pleasant and more accomodating. The weather had turned very cold and icey in our area and they assisted my group from beginning to end. Such a refreshing change.
December 9, 2013
Rated 1 out of 5 by Jesse82 Thins Walls, Dogs are allowed Everywhere
Overall, this hotel has very nice features. It has a nice modern look, it is very close to shopping, movies, and eateries, and the staff is friendly and helpful.
The problems are the noise and the dogs roaming around. If you want to get a restful night's sleep or do not want a dog barking and waking you up, or sniffing your shoes in the elevators, then this is NOT the hotel for you. There are two bars on the street level and you can hear laughter and noise until 2AM. The walls are very thin, so you can hear people walking down the hall and opening and closing the doors when they get back. Additionally, dogs are allowed everywhere in the hotel, except the swimming pool. So, yes, they are in the eating areas as well and are not restricted to a certain floor, so there is a possibly that the room you get was occupied by a dog before or the guest next door has a yapping dog. Going elsewhere next time.
December 3, 2013
Rated 4 out of 5 by WyleeB I liked this hotel.
The location and proximity to downtown Austin was good. It served our needs well. The room was comfotable, with a good bed and pillows (I rarely have been able to sleep as well away from home).
December 3, 2013
Rated 2 out of 5 by csukenic A very poor experience
I spent 2 nights at the Aloft Austin on March 2-4 and was extremely disappointed with my experience. Hotel check-in was smooth,and the room was clean/ tastefully decorated.
Those were the high points of the trip. The walls are paper thin at this hotel and getting a good nights sleep is very challenging. In addition, our room air conditioning system was load during normal operation - That was prior to the knocking sound followed in the middle of the night and through the morning. Upon waking in the morning (or more appropriately stated, leaving bed after not sleeping much), I visited the front desk who committed to having engineering fix the knocking problem and also deliver a couple extra pillows since the bed only had 2.
Upon returning that evening, I found that the pillows were delivered and assumed the AC to be fixed as well - Though it was left off. However, after turning back on the AC, the knocking returned again in the late evening hours. After realizing that I could not sleep with the loud noise, I finally turned it back off and went back to sleep. That being said, the lack of ambient noise of the running AC (sans the undesired knocking sound) brought to light again the fact that the walls in the hotel were paper thin - Both internally and externally to the street. With a 6th floor room (top floor of the hotel), you should not expect to be woken up by a passing car or motorcycle - Something that happened more than once.
I spend roughly 30-40 nights annually in hotel rooms and this was one of the poorest sleep experiences that I have had in recent years. I expected better from a Westin property.
All said, I would not choose to stay at this hotel again nor would I recommend it to others. I feel that I wasted the Starwood points in booking it and would have been much more comfortable elsewhere.
March 7, 2012
Rated 1 out of 5 by Blurryeyes Nightmare hotel experience
This hotel is an absolute nightmare. I stayed for 5 nights on a business trip and never got more than 4 hours of sleep because of the noise.
On check-in, I asked for a room away from the street but was told none were available. So I had to deal with the noise every night from the street, the bar, and the construction.
I was kept awake by the noisy bar, even though I was on the 4th floor. It took hours to go to sleep.
Once asleep, I would be awakened by drunk hotel guests in the hall, at 2, 3, or 4 am. The front desk sent someone up once to help quiet one of the rooms but they continued to drunkenly yell for 2 hours.
When I wasn't awakened by drunk guests, it was motorcycles and cars drag racing on the road. Or construction and garbage trucks at 3 am.
Even the elevator is so noisy that it can be heard throughout the floor.
It was an absolute nightmare and I will not stay there again until you have sound-proofed the rooms somehow.
On check-in, the clerk could. It find my membership in the SPG system. I had to find my number and bring to the desk later.
October 12, 2013