Rated 1 out of 5 by Disappointment1 Very disappointed
When I walked into my room, there's a tool car in there. Front desk changed me to another room. However, next door has a bachelorette party and made loud noise. They came back at 3:57am and woke me up in the middle of the night.
We didn't have a good sleep and left a jacket behind. Front desk confirmed they have it and promised to send back to me on the next day. However, it's been a week and I haven't received it yet. I have stayed 278 nights at hotels in 2014 and this is the most horrible experience I have ever had.
November 22, 2014
Rated 3 out of 5 by PLJH Service
The valet guys were extremely courteous and attentive to my needs. However, the rooms were smaller than what appears on the website. Photos with more details on the web might help.
November 12, 2014
Rated 3 out of 5 by Jazie2 Valet Parking
You have excellent Valet Parking Staff. Upon arrival your valet staff advised me the different means of transportation offered by the hotel. No one at the front desk offered any of that information. Every morning just prior to leaving my room I would call downstairs and request my car to be brought up front. Upon arrival my car was waiting for me.
I would like to call out 2 of your staff members by name and give them a special Thank you! Michael Robinson and Ronell Francios provided OUTSTANDING customer service. Thank you gentlemen for helping to make my trip to Austin unforgettable.
November 3, 2014
Rated 4 out of 5 by Ray63 Room was noisy
For a business travel is prefect. Not too far out of downtown Austin so it is OK distance wise.
November 10, 2014
Rated 1 out of 5 by neveragainaloftaustin Horrible stay
I stayed at this hotel for business travel. The beds were really uncomfortable and the customer service received by morning and night employees were horrible. I was not treated how I expected for a SPG hotel. WIll no stay at this location anymore next time I come to Austin. Always wanted to try Aloft and I hate to say it, but did not meet my expectations. HORRIBLE staff and customer satisfaction.
November 7, 2014
Rated 2 out of 5 by Cheddar Disappointed!
We stayed over a Friday and Saturday night and found the valet and front desk staff to be less than helpful even though only a few people were around. The room was cramped. We could hear conversations from the hallway and adjoining rooms. Our room was above a sports bar that played multiple sporting event tv at full volume until 2 am each night!
We liked the area and will try the Westin next time!
October 20, 2014
Rated 5 out of 5 by Birthday14 Birthday Getaway
We planned a girl's birthday weekend in the Austin/San Marcos area and were referred to The Domain area. We reviewed several hotels in the area and decided on The Aloft because of its alluring pictures and descriptions. We're so glad we did. Can't wait to go back. Thank you for a very enjoyable stay.
October 20, 2014
Rated 2 out of 5 by csukenic A very poor experience
I spent 2 nights at the Aloft Austin on March 2-4 and was extremely disappointed with my experience. Hotel check-in was smooth,and the room was clean/ tastefully decorated.
Those were the high points of the trip. The walls are paper thin at this hotel and getting a good nights sleep is very challenging. In addition, our room air conditioning system was load during normal operation - That was prior to the knocking sound followed in the middle of the night and through the morning. Upon waking in the morning (or more appropriately stated, leaving bed after not sleeping much), I visited the front desk who committed to having engineering fix the knocking problem and also deliver a couple extra pillows since the bed only had 2.
Upon returning that evening, I found that the pillows were delivered and assumed the AC to be fixed as well - Though it was left off. However, after turning back on the AC, the knocking returned again in the late evening hours. After realizing that I could not sleep with the loud noise, I finally turned it back off and went back to sleep. That being said, the lack of ambient noise of the running AC (sans the undesired knocking sound) brought to light again the fact that the walls in the hotel were paper thin - Both internally and externally to the street. With a 6th floor room (top floor of the hotel), you should not expect to be woken up by a passing car or motorcycle - Something that happened more than once.
I spend roughly 30-40 nights annually in hotel rooms and this was one of the poorest sleep experiences that I have had in recent years. I expected better from a Westin property.
All said, I would not choose to stay at this hotel again nor would I recommend it to others. I feel that I wasted the Starwood points in booking it and would have been much more comfortable elsewhere.
March 7, 2012