Rated 1 out of 5 by Pjthome2004 Reservation Error
There was a mistake made in my reservation the week of 10-5, my mistake. I was surprised that I was charged the full amount with no consideration given that I have stayed at the Aloft in Milwakee many times and that I stay at Starwood hotels on a regular basis. My reservation was made for the 5th and I needed it for the 6th, did not realize until I recieved a invoice the morning of the 6th.
November 9, 2012
Rated 4 out of 5 by nadchicago GREAT HOTEL
LOVED IT. Everything you need is there. nice fitness room w/ new equipment, nice pool. liked the fact that the hotel has an " intimate " feel to it. it is not big but yet has what you would need.
location is good, walking distance from downtown. rooms are spacious. nice touch with the fridge ! staff is attentive. great rate! liked everything about it. will come back.
November 18, 2011
Rated 2 out of 5 by Nothappy101 This hotel needs improvements in every aspect.
Upon arrival we liked the initial look of the hotel. We arrived 1hour after check-in time and neither of our rooms were ready. After at least 30 min. one room became available, The second room wasn't ready until we got back from dinner. Not in a timely manner if you ask me. I would have to say that the Valet personnel was great! At the end of our night, we returned to our room and not a minute later we had security banging, claiming that we were getting multiple complaints. I understand people want it quiet, but we weren't being that loud. If we talked at all we were getting yelled at. Walls are paper thin!! We heard every conversation our neighbors were having the next morning even though they were talking at a normal noise level. The beds were not comfortable at all! Several people in our group didn't get much sleep because of the beds. Also, The bathroom doors are sliding and DON"T close all the way or lock!! NO PRIVACY!
January 28, 2013
Rated 5 out of 5 by MK143 This hotel was outstanding!
Wow! One of the best hotels we have ever stayed at! Everyone was so accomodating and very friendly and attentive to any question we had. They offered to look up information for us before we even had an opportunity to ask. We were also impressed that even the maid knew the history of the hotel. Will definitely try to stay at this chain of hotels again. M&K
September 17, 2013
Rated 5 out of 5 by CKCK2012 What an experience!
My husband and I have become loyal aloft fans! From the aloha desk to the valet, we are always made to feel special and cared for! I feel like a family member rather than a guest- and never like I'm being rushed along. Thank you for making special times even more special through your amazing staff and facility!
January 28, 2013
Rated 5 out of 5 by lorip119 Our Favorite Milwaukee Hotel
Exceptional attention to detail and amazing customer service. Combined with a great weekend in one of our favorite cities. This hotel is managed with great care. STAY with Confidence that you will have an exceptional home away from home.
October 24, 2012
Rated 5 out of 5 by bman cool hotel
fun place. funky decor, very nice staff, cool bar and fun amenities like a pool table and chinese checkers. Bliss brand toiletries.
November 29, 2011
Rated 5 out of 5 by Traveling123 Great Stay
The staff could not have been more accommodating!
March 4, 2013
Rated 5 out of 5 by ChicagoJohn Great Staff
I've been meaning to write this review for a while now...I stayed at this hotel three nights a week just about every week for an entire year for business, and it quickly became my "home away from home." In my (probably around 75+) nights at this hotel, I can honestly say they have some of the best staff that I've seen at any hotel. Jared, Sam, Megan (?), Vicki et. al at the front desk were always quick to say hello every time I walked in, and treated me like a good friend. Even during busy times, the staff kept their cool and maintained composure.
The valet guys work their butts off...if you watch them they are literally running across the street to the valet lot to get your car. I never had to wait more than 5-10 minutes for my car to arrive.
The location (to me) is perfect. Easy access to the highway, and just a short walk to all the bars along Water Street and Third Street. The Bradley Center is literally right around the corner. (If you are here for a Brewer's game, a lot of the bars right down the street will have shuttles to Miller Park).
Given how many nights I've stayed there, I was amazed at the little amount of problems I had. If there ever was a problem, it was always a maintenance/upkeep issue and never a staff issue! (see below)
That being said, my only two recommendations:
-Those heavy sliding bathroom doors are poorly designed. I got stuck in the bathroom for a good 10 minutes trying to get the door un-jammed after shutting it. Other times the door came off-track and wouldn't even shut. They should probably be given a quick check regularly before some old lady gets trapped in the lou without a phone (or LifeAlert thing).
-It would be nice to get actual duvets instead of just putting the comforter between two sheets. Many nights I woke up with the bare comforter on my face after it came untucked. Yuck.
January 5, 2013
Rated 5 out of 5 by Scarecrow Great Hotel
My friend and I came for Summerfest. We were delighted frm the minute we drove into the hotel parking lot! All the staff was big smiles :) We loved the feel of the hotel, the bar area and our room. Complimentary bottled water was a nice touch..The only thing that both us agreed could be improved upon would be bigger bath towels and maybe the mattress having a differnt type mattress pad....We didn't care for the fact we could see the mattress ...That being said we will both keep your hotel in mind for future trips to Milwaukee! Service was great :) We didn't get a chance to ck out the Pool or Fitness Center maybe our next visit!!!
July 3, 2012
Rated 4 out of 5 by theresa66 Great hotel...no sound proofing
LOVE Aloft hotel, but unfortunately this hotel has absolutely no soundproofing. Heard sirens right under our window all night (it was Summerfest so more active than usual I suspect) but I have stayed downtown at other hotels and have never felt like I was in the middle of Time Square like I did at the Aloft. Also at 8:00am heard the shade go up in the room next to us and literally thought someone was in our room it was so loud. SUPER loud hallway at bar closing. I could have actively participated in hallway coversations from my bed becasue I could hear every single word. Too bad. Great hotel but I don't know if I will stay again!
July 1, 2013
Rated 3 out of 5 by Liz90 Beautiful hotel, not so friendly staff.
I stayed here over the weekend because I was attending a concert in Milwaukee. When we came back at 11 pm we asked the front desk where we could get a late dinner. Front desk told us they didn't know anywhere in the area that was open and couldn't make recommendations. Also, a officer who was in the building asked us if we had a room like we were some kind of intruders. He continued to give up dirty looks and stare us down. The staff seemed very unhelpful and not friendly at all. The hotel itself was pretty, except for the paper thin walls (you can hear everything). I felt very unwelcomed and probably won't stay here again.
May 26, 2013
Rated 5 out of 5 by SPGPlatniumFan Home away from home
I have been staying at this Aloft property for over six months. The staff goes out of their way to make sure that my stay is as comfortable as possible! The location is excellent, convenient for getting on and off the highway and in waling distance to many great restaurants. The staff is always willing to make excellent recommendations!
I love the vibe of the hotel. The rooms are great, simple and comfortable - the showers are great.
The gym is nice, modern and compact - I've been able to get a great workout every morning that I stay. Also good running trails/paths/destinations are right outside of the hotel.
August 15, 2014
Rated 3 out of 5 by redhead733 The modern design got the best of it.
The staff were very friendly and met all of our needs! The modern design was what attracted us to the hotel. That being said, the modern design was what changed our opinion. The bathroom door didn't fully close by design. The lights in the bathroom (once we coordinated all of the switched to make them work) lit up the main room as well so when you went to the bathroom at night, you had to risk waking up the other people in the room or go in the dark. The toilet was located behind a small glass wall and on the other side of the wall was a bed so you had little privacy while in the bathroom. The remote to the tv didn't work well (seemed like it had a mind of it's own.).
September 6, 2012
Rated 3 out of 5 by port95 Great location, awesome service
Upon arrival I thought this can't possibly be the place I'm staying. There was a ton of construction and my first thought was it would be loud (it was not). Valet parking was a breeze, and while there were comments on the speed of service, my car was consistently retrieved in record time. Got to room only to find a few dead bugs (not bed bugs but bugs none the less) in one of the beds. Requested a linens change which was extraordinarily slow but was completed. Location was awesome..close to water street and walking distance to everywhere we were headed. Hotel amenities were fine, but minimal. Was expecting a W like experience and clearly was not up to those standards.
September 12, 2012
Rated 2 out of 5 by jdkarls Front desk was rude
The front desk was rude starting with the moment we arrived. We had to get their attention to stop talking to each other. When we wanted to use the pool with our kids, we were told we needed to go back to our rooms to put our shoes on due to "the broken glass from our bar". It seemed odd since 1) the bar was dead with no patrons as of 9:30pm the previous night, and 2) if there was broken glass, why wouldn't the hotel take every effort to effectively clean that up. In addition, the water was out during our stay. Having the water turned off for an our with 3 kids is not what we planned or what to experience again.
January 11, 2014
Rated 4 out of 5 by Cochrane10 Personable employees
I want to give special recognition to your front desk staff. Always very personable.
Specifically, a young woman named Erica. (I hope I have her name right...blonde shoulder length hair) I come to town every 4-6 weeks for business or to visit my son at Marquette. She is usually working the front desk and now recognizes me and asks me about my son. That's pretty amazing customer service in this day and age! She is fantastic!!
I only gave "quality of sleep" an average. This is mainly based on location of hotel and can't be helped. It's downtown and noisy.
October 31, 2014
Rated 2 out of 5 by melz1754 Terrible Night
I was booked on the second floor above the main entrance. I could hear the valet's conversations as if they were in the next room. I thought that might be the major annoyance of the night, until around 9 pm when the band started to play. The lobby was turned into a concert hall and the music was literally blaring. Nothing was said at check-in about this. I went to the lobby where the ladies behind the desk could hardly hear what I was saying. They first offered ear plugs and then said that someone should have told me about the band upon check-in. I never would have booked had I known that there was a band.
April 2, 2012
Rated 2 out of 5 by JoAnn 2 Queens is not a King - the tv and Internet should work in all rooms
I booked a King room weeks in advance for a 4 night stay...only to arrive and be told "Housekeeping put you in a room with 2 queen beds, instead of a King to be sure everything worked". REALLY ?
Last month when I stayed here the TV didn't work for two days. And their internet "had too many users so no access". (Although the manager followed up after the trip to apologize which was nice.)
So I assumed my King reservation would be fine this trip. Nope. Two queens instead...."so everything will work".
So I guess the "king rooms" don't have "things that work".
No recognition of Starwood guest status either.
September 16, 2013
Rated 5 out of 5 by Patio Exceeded my expectations
We stayed at The Aloft Downtown Milwaukee for my daughter's wedding. I cannot adequately express how pleased we were with ALL the staff. The level of professionalism that each and every person showed was top notch. Responses to questions or requests were met immediately and with smiles!. Their valets were the best I've ever encountered. We wanted for nothing the entire stay.
I'd like to give a shout out to Madeline, the sales & event coodinator that we worked with us. She was very organized, returned our calls and emails in a very timely manner and truly took care of so many small but important details.
I highly recommend this hotel and will certainly stay here again in the future.
October 9, 2013
Rated 3 out of 5 by ValuePets Disappointed
We chose this hotel as it was close and was supposed to be pet friendly. However after the first trip up/down the elevator our dog was very frightened to go back on the elevator. I asked where the steps were and was told there were none. I explained my dog was afraid and I got a should shrug, like Oh well... " First, I am sure there were stairs as that that would be a fire code problem. Second if you are saying you are pet friendly, I would suggest you actually act that way. My dog is now terrified of elevators as we had to force him each time. Also toward the end he held his bathroom as he knew he'd have to go down the elevator to go outside (which is a very very small area for pets to do their thing I might add). On the room comfort. The room was at sweltering 74 degrees no matter how low I turned the thermostat. We were sweating so you can imagine how uncomfortable our dog was. With respect to having to pay to park our own car more than 1 block away.. that is the most ridiculous thing I have ever seen! You will not get repeat customers by charging them $23 for valet or $15 and make them park a block away in what appeared to be a very unsecure lot. Just overall very disappointed. Sorry
November 28, 2011
Rated 1 out of 5 by johnnysip Bad Stay and bad response from staff regarding stay
I spoke with the Assistant general manager at the Aloft in Milwaukee regarding a survey I had taken. I expressed unsatisfactory sleep conditions due to thin walls, and noise transfer between floors. We recommended a friend to stay there on the weekend we stayed. we had the Milwaukee Lakefront Marathon the next morning. We hardly received any sleep due to the poor construction of the building. My complaint was merely about the noise. She expressed her apologies and stated she would process 3,000 SPG points to our account due to the inconvenience and she would make reparations to our friend financially as well... NONE OF THIS WAS DONE! We have always, when available, chosen to stay at an SPG hotel.... I am terribly upset and will be reconsidering my choices in the future.
November 2, 2014
Rated 2 out of 5 by TravelBetter3 M'eh...I Guess You Can Call It "Modern"
It looks all shiny & new, and I recall how they were being picketed by union workers when they were constructing it as I drove by it on my way to work. Yea, I guess it IS "modern" looking and perfect for pretending to be "cool." But, seriously, a front desk is a front desk. Don't cool-fool me by calling it the "aloha desk." Same with the pool. It's a pool, for crying out loud --small and shallow at that-- NOT a "splash." An elevator is an elevator, not a "lift." It's just trendy hipster verbiage that is confusing and actually made me feel like I was being scammed, a little. The front desk worker confessed that they were still trying to get used to the terminology.
To get to the pool, you'd have to walk through the main lobby/bar/re:zone or whatever it's called. So once 8pm rolls around, you'd have to wiggle your way through the "hook-up" lounge to get to the pool. I guess you'd be rewarded with rinsing off the grossness of being eyed up and down by the array of Cool Dudes drankin' it up. Turn the music down please, and just turn it off in the pool. I'm sorry, in splash. It's not necessary.
The rooms have like zero drawers or anything like that. Where do you put stuff? Where's the information sheets about the hotel? When do I check out? What's in the local area? Or even a list of channels on the TV? And I can't stand these 1-cup brew coffee makers, either. They're horribly more wasteful than even a 4-cup maker. We felt like we were in a white-collar criminal prison cell.
And with Milwaukee's excellent tap water, why add even more garbage and waste with shipped in Nestle water? Not very green at all, and disgraceful to Milwaukee's internationally recognized water resources.
That said, the nice things are: nice shower. Nice color schemes. No Bible in the room (thank you)! Wow. I thought there'd be more.
Valet parking is stupidly priced. People: you can call in your car overnight on Milwaukee City streets for FREE for 3 days a month, and you don't need to on Saturday nights. Make sure you are parked on a street that allows night parking.
The continued mess of construction is a shame. Views are obstructed, noise is awful, construction dust greets your walk, and you can't currently connect to the wonderful Milwaukee Riverwalk like the hotel says you can. To offer free earplugs as an apology is insulting. Hotel staff & website should be more up front about all this.
Final gripe: the only reason we stayed here was because we were given a gift certificate. Guess what?! You can't use gift certificates to book online. So that means, you can't get the good cheaper rates online.
Since they don't want me to mention specific prices, here's a fictionalized account: We had a $5.00 gift certificate and saw rooms for $6.00 online; BUT we were forced to book over the phone/in-person and had to pay $12 rate. Add in those taxes and all and we basically paid the hotel twice the value. It's a scam in my opinion that basically negates your gift certificate and scoops in more cash.
I imagine the hotel robot will reply to this message and say thanks for helping us get better blah blah burrbity blurg. Maybe they'll even give me some free earplugs so I don't have to hear it!
Please think beyond the "cool factor" for this place. Other hotels in the area are competitively priced, offer more value, and know that an elevator is called an elevator.
July 26, 2012
Rated 4 out of 5 by ecotait Overall a fun hotel --- but bring your own towel and park your own car!
Overall, its a very fun hotel with comfy beds and cool rooms in a great location with lots of taverns, sports venues and a mile-walk to the 3rd Ward. Some tips to make your stay better:
1) Don't pay $23 to have a valet park your car across the street----go across the street behind the hotel and park it yourself for $15/day (with free come-and-go privileges)
2) Bring your own towels (as others have noted, Aloft towels are super thin, super cheap and super small)
3)Try to get a room on the 5th floor (otherwise you will hear everything (and I do mean EVERYTHING) the people above you are doing,
March 20, 2013
Rated 2 out of 5 by upsetbride122 Rude, bad experience
I booked a block of rooms for my wedding and was very disappointed with them. First off, after guarantee check in time my room (the brides room) was not ready and I was told it was going to be a while. You can imagine how this would stress me out and mess with my timeline the night before my wedding. After i told them that this will not work for me and they needed to figure it out they finally found me another room.
Then the staff was rude to several of my guests. My mother, bridesmaid and longtime family friend. Was not worth the price for the stress it added to me and my out of town guests.
June 17, 2013
Rated 4 out of 5 by LuckyLisa Will be back to this hotel again!
First let me say that we loved this hotel. Modern, eco-smart, friendly staff. The only thing that we didn't like was the parking charges. When we arrived, we were told that it was valet only unless we wanted to find parking somewhere close-by, but they had no affiliations to parking in the area, and it would be 25-dollars for our stay. At check-out, we were told that was wrong, and that it was 25-dollars per NIGHT. Eeek! If we would have known that, we would have made other parking arrangements. Besides that though, loved the facility.
October 13, 2014
Rated 5 out of 5 by TyRyChRe99 Great Location
This was our first time staying at Aloft. We come to Milwaukee at least once a year for many years. My daughter stayed at Aloft and recommended that we try it. It was clean, contemporary the staff were very helpful and nice. The location was great. We like to bar hop so we started at Maders, just down the block and did a full lap down Old Third World across the river and back. I would highly recommend Aloft Milwaukee to anyone.
November 12, 2014
Rated 3 out of 5 by Cory515 Meh....
As a Platinum member and one who frequents the SPG brands weekly, I was a bit surprised at this location. The room was comfy enough, but as far as amenities, forget it. Pay to park and hike a block, or pay out the nose for valet. Breakfast was a scant flavorless sandwich and overpriced drinks out of a cooler. I got the impression that the managers were away so no one was working to hard. When I asked about Platinum benefits I was looked at like I had a third eye. The front desk gal acted like she had no idea what I was talking about. Nothing like most SPG I have been to.
December 23, 2013
Rated 1 out of 5 by Amanda12345678 Worst customer service I have ever experienced with a hotel (or any business) in my life.
This was the the absolute worst customer service one could ever experience.
Total documented time on the phone from reservations to trying to get my issues fixed was 2 hours 55 minutes. (I was able to look back on my phone.)
Nobody there cares at all about fixing issues. I will make sure to tell everyone I know to not stay at this hotel, unless they have A LOT of time to spend on the phone. As it seems as all they know how to do is to "pass the buck" to someone else.
I am happy to share my experience with poor customer service, but I"m sure no one there cares anyways.
August 13, 2013
Rated 4 out of 5 by muwarrior This hotel is a great convenient place for Milwaukee visitors
We always stay here when we visit Milwaukee for college visits or events at the Bradley Center. It is within walking distance of several great restaurants and some of Milwaukee's night life. The staff has always been extremely attentive, responsive and so polite. This hotel has a fun vibe and is always clean, and our stay very comfortable.
November 16, 2014