Rated 2 out of 5 by beelong bugs
i found a cockroach crawling above my bed and they did nothing about it so we went to another hotel
August 4, 2014
Rated 1 out of 5 by NotAHipster No Customer service
When your first interaction with the front desk is their comment "You must not have stayed in a hotel before" you know you are in for a bumpy ride, By the way a SPG # usually indicates the guest has. Other requests were normally handled in a similar condescending manner and the phrase "we are sorry for.." is not in the repertoire of anyone, GM down. And “how can we make it better” doesn’t even enter their thought process. If you want a “cool” room, it is fine if you want customer service, go elsewhere.
April 9, 2013
Rated 3 out of 5 by WeddingAwayAugust Nice Hotel Staff Improvement
Hotel was clean and centrally located within the Harbor.
August 4, 2014
Rated 3 out of 5 by DJMH Hotel did not meet expectations
Thought that it wasn't well kept/.
August 4, 2014
Rated 4 out of 5 by ConferenceVisitor61 Nice stay
Very good location.
Reasonable price in comparison with others hotel in the same area.
August 3, 2014
Rated 5 out of 5 by memah69 Excellent Overall
This is an excellent hotel overall and I highly recommend it. My only slight caveat is that my room, which had a river view, face an office building right across the street. As such, I had to sleep and get changed in the morning with the shades fully closed, which makes the room very dark.
July 31, 2014
Rated 4 out of 5 by elaleme aloft stay
No iron in the room.
Sliding door of the bathroom didnt work properly
August 1, 2014
Rated 5 out of 5 by VincentW The view and the comfort
I loved... the height of the celling, the two large Windows, the view on the street...
July 31, 2014
Rated 5 out of 5 by EddieCS Best folks in town
The location is great and consistent with the experience at other Alofts. Staff members are particularly helpful and consistently above average.
July 30, 2014
Rated 4 out of 5 by Taystevie Great decor but something's missing.....
I booked this suite for my bday celebration. When I did a walk through of the room, I was pleased. Loved the decor! But then I realized, the room didnt have a microwave, like most hotels. My guest were unable to smoke on the personal patio/balcony because they said its still apart of the room and the room was smoke-free. Which to me, defeats the purpose of having a balcony. Overall, the experience was good but not great.
January 15, 2013
Rated 3 out of 5 by TSMc Expected More
The room was okay, kind of small and tight for double beds and the breakfast was not impressive. For the price, I expected more than just warming up food in a microwave and some basic general snacks that were over priced. Bed was not very comfortable. I sometimes felt like I was sleeping on a board. Also, I didn't get a good view of the harbor like I thought, just a small corner view from the second window.
July 23, 2014
Rated 5 out of 5 by Edayff49c3 Location was awesome
We stayed 2 nights and reserved 3 rooms for our family. The staff was very professional and greeted us by name every time we returned to the hotel.
Room was very clean and bed was comfortable.
Everything was in walking distance, so once we parked our car in the garage we never needed to move it until check out.
Very convenient check in and late check out was just what we needed.
Would definitely stay again.
June 21, 2012
Rated 5 out of 5 by RKSF Well located, great experience!
The aloft National Harbor sits right at the center of the restaurant, retail and bar activity with views of the Potmac River. The hotel is a fresh experience from the standard hotel fare I usually get. The lobby is fun, large and offers something for everyone. I particularly like the outdoor deck overlooking the river and bridge, which is lit up at night.
September 3, 2012
Rated 5 out of 5 by 23Karen Top notch staff
This property is wonderful and the staff puts it over the top. National Harbor is the place to stay when visiting the Nation's Capitol. It is a safe, relaxing area after the fast pace of the city. Our room was beautiful and very comfortable. The front desk staff, Marvin is an outstanding young man and really helped our students enjoy their trip. We even made him an honorary member of our Kentucky delegation. He took extra measures helping the kids with their projects and greeted us personally each time we met. The hotel manager also greeted our students and gave them his card-it made them feel very important. Every request was filled immediately, anything from extra towels to suggestions for dinner. This will definitely be our family stop for any future visits to DC.
July 10, 2014
Rated 5 out of 5 by Manju SO WORTH IT AND MORE!!!!!
This hotel was so worth it and more. The location location location was amazing! All you need in walking distance, hotel clean, guest services professional and consistent. We were greeted everytime with a smile and a "welcome back". I must say that I was very pleased.
April 11, 2012
Rated 5 out of 5 by seastcoast Great Location-Great Staff
Not only is the location excellent for outside of the city travel the staff is couteous and attentive. Great 3 day stay.
July 25, 2014
Rated 5 out of 5 by ZenFredd This hotel was perfect
This hotel was exactly what we expected. I went on June to celebrate my first anniversary and the service, staff rooms. everything was great. I didn’t like the reception...... it was kind of messy for such of beautiful hotel.
July 26, 2012
Rated 5 out of 5 by Ashleigh1128 Nicest staff
The staff at this hotel was the nicest of any hotel I've ever been too. The room was beautiful. This by far one of my favorite hotels I've ever stayed at. I definetely recommend this hotel.
August 3, 2013
Rated 4 out of 5 by Kerri12 Great place, but thin walls!
I love this hotel and the location in DC. The beds were super comfy, too. The only issue is that the walls seem to be pretty thin, and we were able to hear all hallway & outside noise, so that did pose a problem in the middle of the night when people were talking in the hall and when a motorcycle revved its engine outside the hotel. Otherwise, the service was excellent, and again, the hotel was beautiful and comfortable!
July 15, 2014
Rated 5 out of 5 by ABy3 great stay
the staff handled the guests with care and attentiveness, will be coming back
June 24, 2013
Rated 5 out of 5 by cmsbelt Great Staff
In a great location with a terrific, friendly and helpful staff.
July 23, 2013
Rated 5 out of 5 by Jburke266 Great place.for our conference
Excellent staff support! They truly cared about our group.
September 30, 2012
Rated 1 out of 5 by SK1000 Rude, and Unprofessional Staff
My wife and I are staying at this hotel for 3 nights from 6/2-6/5. The facility was ok but we felt some of the staff at the front desk were under trained and even rude. This morning when my wife went down to get breakfast around 9:45. She grabbed a snack bar for $2 on the price board. The lady at the reception counter wanted to charge her for $3.50. My wife explained to her politely it was $2 on the price board. She looked very impatient and went to check the price, then said to my wife the board was wrong. Someone put the wrong price on the board, so you owe me additional $1.50. As my wife tried to explain to her, it was not customer's fault that your price board was incorrect. You should correct it immediately if it is really wrong. But this person at the counter was very rude and kept arguing the price was wrong. "YOU OWE ME $1.50" She repeated 3-4 times. This kind of customer service is unacceptable for a SPG hotel. I am a SPG Gold member. We spent thousands of dollars staying at SPG hotels every year. It's not about paying $1.50 more. It's matter of the stinky attitude and customer service. I know these maybe minor thing, but I can tell you for sure we will NOT choose this hotel again, or recommend to anyone in the future. Because of one or two under qualified and unprofessional staff could potentially ruin the great reputation of SPG hotel.
June 4, 2013
Rated 1 out of 5 by nevereveragain very disappointed
The outward appearance is not only spectacular but deceiving.
The lobby, sitting area and conference room are all beautiful.
Once we stepped in our room it was great, until it was time to use the bathroom. The toilet was filled, and I literally mean filled to the top with feces, that seemingly had been fermenting for several days and carried a horrific stench of death and foul sewage.
Management was called immediately. Zach did respond in a timely fashion
The following morning, after a night of restful sleep, we were once again disappointed. Other patrons of the hotel stated that there was an emergency evacuation that only a few guests heard. AN EMERGENCY EVACUATION that only a FEW patrons heard. We were not only shocked but furious. We then asked the concierge what happened and that we, among other guests, did not hear anything. The response was, "Well, it was a false alarm anyway.".... Absolutely unacceptable and extremely dangerous! What if it wasn't? It is not ok for only a few fire alarms to function properly so that only a few people can evacuate safely! And the nonchalant response of your employee that "it was a false alarm anyway" is totally unacceptable. I would like to be notified if my life is in danger, falsely or not.
Hopefully, management can reconcile these issues for future guests, as I will not be returning to this particular Starwood property.
March 2, 2012
Rated 1 out of 5 by Nothankyou Awful experience all around
This is a hotel for students or young people, not business travelers. The rug in my room was filthy. The ironing board and iron were "miniature" and my shirts fell on the gross carpet while trying to iron. The downstairs bar stopped serving food before 8pm even though I told the bartender 15 minutes earlier that I wanted to order food, he didn't think he should tell me it closing. Finally, I was told that my room was pre-paid upon check-in and check-out but 2 weeks later I was charged for it with no notification from the hotel . And I had to spend a long time on the phone with them to get this answer, very frustrating. I will never stay here again.
October 29, 2013
Rated 2 out of 5 by NoMoreChances Hotel has seen better days
Stayed for 5 days and not once was the carpet vacuumed or the sink washed out. Shower stall had black guck In the corners. Toilet paper was not replaced. Room was not cleaned in a timely fashion. Returned back to room on one particular day at 3:30 and room was untouched by staff. Toiletry items not replaced daily, and we had to request face, hand, and body towels on a regular basis, even though soiled towels were placed on the floor.
July 10, 2014
Rated 5 out of 5 by Sapphire72 The hotel has a beautiful view, which enhances the experience
I plan to return to this beautiful and sexy hotel.
July 21, 2014
Rated 4 out of 5 by FK2012 great hotel for a great price
I was attending a convention at the neighboring hotel and was within walking distance of all the shops and entertainment. It was safe to walk alone even late at night. The neighboring restuarants were classy and neat but a little expensive. The fridge in the room helped me to save by holding on to the left overs and doing my own breakfast. The microwave in the lobby was great. Free coffee all the time and water bottles in the rooms were a life saver. Loved the HD TV and contemperory shower in the bathroom. The 70's decore of the lobby was very european and lobby was always bussling with people. I will come back anytime to this hotel!!!
July 16, 2012
Rated 1 out of 5 by Penny what's the new twist
I was told to hang up and redial numerous times in order to use a travelzoo voucher to book my room. When I asked to speak with a manager, I was put on hold and never attended to again. I hung up after 31 minutes. Simply trying to book a room.
Doors and walls had grease, scuffs, prints.
There were no towels at the pool. Staff wasn't especially quick to help resolve the issue so we were late getting to our next event. This happened all 3 days that we used the pool. Incompetent staff? We had to request numerous times to get more towels for our room (we only had 3 for 4 people), and it took hours for them to arrive. Where are the staff? terrible service
April 8, 2013
Rated 1 out of 5 by Jen23 I would not visit this hotel if I had the choice
I had MANY problems with the method of payment I wanted to use and event afterwards. The rooms were very uncomfortable with the door that was too small for the doorway and a glass shower door, The shower had no place to hold my shampoo and such. The shampoo and bath soap dispensers were tacky. The overall room appeared cheep with no large closet space. The sink was very messy and akward. The breakfast area was too slow and we had cold food for a very high price tag. Music was very loud while we were eating. I was never aknowledged as a rewards member.
May 7, 2013