Rated 5 out of 5 by Jim2015 This hotel has great staff
1 excellent staff with 5 star level. When I checked in, staff Mr. IHAB make me feel like home.
2 locate at hot spot of the harbor
3 very close to parking lot
4 clean room and good scene
December 28, 2013
Rated 5 out of 5 by RKSF Well located, great experience!
The aloft National Harbor sits right at the center of the restaurant, retail and bar activity with views of the Potmac River. The hotel is a fresh experience from the standard hotel fare I usually get. The lobby is fun, large and offers something for everyone. I particularly like the outdoor deck overlooking the river and bridge, which is lit up at night.
September 3, 2012
Rated 5 out of 5 by Ashleigh1128 Nicest staff
The staff at this hotel was the nicest of any hotel I've ever been too. The room was beautiful. This by far one of my favorite hotels I've ever stayed at. I definetely recommend this hotel.
August 3, 2013
Rated 5 out of 5 by Campos64 SO WORTH IT AND MORE!!!!!
This hotel was so worth it and more. The location location location was amazing! All you need in walking distance, hotel clean, guest services professional and consistent. We were greeted everytime with a smile and a "welcome back". I must say that I was very pleased.
April 11, 2012
Rated 5 out of 5 by ZenFredd This hotel was perfect
This hotel was exactly what we expected. I went on June to celebrate my first anniversary and the service, staff rooms. everything was great. I didn’t like the reception...... it was kind of messy for such of beautiful hotel.
July 26, 2012
Rated 4 out of 5 by Jaxon2 This hotel has modern amenities.
Our suite had a spectacular view of the Potomac River!!
December 26, 2013
Rated 5 out of 5 by cmsbelt Great Staff
In a great location with a terrific, friendly and helpful staff.
July 23, 2013
Rated 5 out of 5 by ABy3 great stay
the staff handled the guests with care and attentiveness, will be coming back
June 24, 2013
Rated 5 out of 5 by Jburke266 Great place.for our conference
Excellent staff support! They truly cared about our group.
September 30, 2012
Rated 1 out of 5 by nevereveragain very disappointed
The outward appearance is not only spectacular but deceiving.
The lobby, sitting area and conference room are all beautiful.
Once we stepped in our room it was great, until it was time to use the bathroom. The toilet was filled, and I literally mean filled to the top with feces, that seemingly had been fermenting for several days and carried a horrific stench of death and foul sewage.
Management was called immediately. Zach did respond in a timely fashion
The following morning, after a night of restful sleep, we were once again disappointed. Other patrons of the hotel stated that there was an emergency evacuation that only a few guests heard. AN EMERGENCY EVACUATION that only a FEW patrons heard. We were not only shocked but furious. We then asked the concierge what happened and that we, among other guests, did not hear anything. The response was, "Well, it was a false alarm anyway.".... Absolutely unacceptable and extremely dangerous! What if it wasn't? It is not ok for only a few fire alarms to function properly so that only a few people can evacuate safely! And the nonchalant response of your employee that "it was a false alarm anyway" is totally unacceptable. I would like to be notified if my life is in danger, falsely or not.
Hopefully, management can reconcile these issues for future guests, as I will not be returning to this particular Starwood property.
March 2, 2012
Rated 4 out of 5 by FK2012 great hotel for a great price
I was attending a convention at the neighboring hotel and was within walking distance of all the shops and entertainment. It was safe to walk alone even late at night. The neighboring restuarants were classy and neat but a little expensive. The fridge in the room helped me to save by holding on to the left overs and doing my own breakfast. The microwave in the lobby was great. Free coffee all the time and water bottles in the rooms were a life saver. Loved the HD TV and contemperory shower in the bathroom. The 70's decore of the lobby was very european and lobby was always bussling with people. I will come back anytime to this hotel!!!
July 16, 2012
Rated 1 out of 5 by Penny what's the new twist
I was told to hang up and redial numerous times in order to use a travelzoo voucher to book my room. When I asked to speak with a manager, I was put on hold and never attended to again. I hung up after 31 minutes. Simply trying to book a room.
Doors and walls had grease, scuffs, prints.
There were no towels at the pool. Staff wasn't especially quick to help resolve the issue so we were late getting to our next event. This happened all 3 days that we used the pool. Incompetent staff? We had to request numerous times to get more towels for our room (we only had 3 for 4 people), and it took hours for them to arrive. Where are the staff? terrible service
April 8, 2013
Rated 5 out of 5 by Owens03 Never ending array of enjoyments .
Enjoyment fron the moment we reached the Harbor and the surronding establishments.The Aloft provided front row access to all events and intertainment.Looking forward to a time in the summer .Thanks to the courteous service from staff Marvin M and Tina S.
December 17, 2013
Rated 5 out of 5 by TravelerForBiz Great Experience
I was impressed with this hotel. The hotel was clean and comfortable, with a wonderful view. Parking was easy and secure. The check in/out experience was fast and easy. The lobby was comfortable with a pool table which I have never seen before in a hotel. Nice bar also.
December 16, 2013
Rated 3 out of 5 by Businesstraveler Great hotel with some shortcomings
Hotel has some great features and aspects: wonderful staff, the public areas, room internet. And the location in the heart of National Harbor was excellent; easy to walk to the conference center but didn't feel trapped in that bubble. Easy access to a variety of restaurants. Here's the downside: an uncomfortable bed and pillows which made for poor sleep. When traveling for work with the need to be "on" while at the conference, it is a must to have good sleep; I've not had this problem before when traveling. Also, difficult to hang dresses or long slacks in closet area. Room needed refurbishment as it was looking worn (runs in carpet, dings in wallpaper).
April 26, 2013
Rated 4 out of 5 by VAbarb Modern & basic with matching price point
Modern and basic with a matching price point for area
Aloft has a very clean feel and minimal styling. This is not the hotel for you if you are looking for plush full service accommodations. Common areas border on stark and could use more warmth. Lobby is on second floor after going up a set of modern/open concrete stairs. Lobby has a very open - warehouse feel and is divided into several seating/lounge areas - one of which has a bar. There is a small circular front desk which can serve about 3 customers at a time. They have a breakfast/food area which I did not look to closely at. The rooms are small but feel larger due to the very efficient use of space. The rooms were clean and fully equipped (although the iron and ironing board were extremely well hidden in a cubby behind the far side of the headboard). Workout room was small but had very good equipment – TV in most equipment – water and free ear phones (new and individually wrapped) for listening to TV. Pool was small and anyone counting on doing laps would be frustrated at size. The National Harbor area has lots of restaurants and fun bars with in close walking distance. This area is very safe to walk around at night and feels like a ‘convention island’ with only the hotels/ shops/ restaurants. I would stay here again because you get this great area at a reasonable price.
There were several things that were good ideas but poorly executed 1. The lobby area was interesting but with too much concrete for my taste - the floors looked like they could just hose them down to clean them. 2. Bar area did not attract folks as a gathering place, it felt cheaply done and was not inviting. 4. Four screen display wall looked like something you could do yourself and was not at the same design level as the nice modern furniture that was used in the seating areas. 5. Airplane flight display concept is good – but display used small fonts and was mounted too high on wall - - so you actually could not read it easily. 6. touch screen check-in – they used a diagram on screen that showed inserting your Credit card in bottom of monitor.. however actual hardware was mounted in a drawer face about a foot off the floor 7. Not enough lighting in room
November 10, 2011
Rated 3 out of 5 by coolbagh This hotel has excellent customer service.
This hotel was an overflow to a conference hotel which was booked. The hotel itself appears to be an older hotel. It is centrally located to all dining, shopping and sight seeing. What the hotel lacked in appearance was made up for with the most excellent customer service and friendliness of the staff, specifically the general manager, Mauricio, assistant general manager, Bobby and bartender, Sabrina.
December 9, 2013
Rated 5 out of 5 by JMas Great Hotel/Location
The hotel and staff were great. We was greeted by Mark every morning and evening as we came and went from the conference. Staff was friendly and very helpful. Would definitely stay again.
December 16, 2013
Rated 5 out of 5 by Sistajaye Excellent customer service
Called the hotel to request for an early check-in. Brittany told me early check-in was available. Arrived early and Brittany was there! She remembered speaking with me!! Great service all around1!!
December 16, 2013
Rated 2 out of 5 by caboy Bad first experience
Arrived at 2:00 p.m. and couldn't checkin as checkin time is 3. Did a 'pre-check in' at that time but that did absolutely nothing. Went back at 3:45 and room still wasn't ready. Had to settle on a different room and when we got to the room, there were NO towels but everything else was tidy. Manager/Supervisor on duty, Bobby Brown, was not helpful at all and woudn't address us at the counter.
December 9, 2013
Rated 5 out of 5 by irh2013 Good time
Stopped over on my way too and from NYC, very nice hotel with a great location in national harbor.
December 16, 2013
Rated 5 out of 5 by AmyB1978 Excellent Hotel
This was our second stay at an Aloft hotel and each time the stay has exceeded our expectations. The staff has been incredible each time and will go out of their way to help you. Everyone was so friendly and really made the experience welcoming. When traveling, we will always stay at an Aloft hotel!
December 10, 2013
Rated 5 out of 5 by Brenda63 This hotel staff is wonderful! thanks to Marvin
Marvin was extremely professional and polite!!! thanks for making my day!
December 8, 2013
Rated 2 out of 5 by 1229trans Not a good Experience
My experience was not that good. The room prices are high for the size the rooms are small and there were only one pillow had to get romm service to bring more pilolow when I arrived. i called at 4pm the came at 10pm. Okay they have a no smoking policy and i smoke I can adapt I went outside but you can smell marijuana smoke all weekend long. It was so many drunk and when I say drunk I MEAN FALL DOWN SLURRED VIOCE DRUNK. I was apporched by a person that could not walk leaving the loung area asking about a club i not from the area so i said I dont Know. This guy said and I quote "you know where the F_
March 25, 2013
Rated 5 out of 5 by bigblue Great stay...
Great stay as always... room was perfect and staff always accommodating... Thank you.
December 2, 2013
Rated 5 out of 5 by Sweetbrown The Best Stay
Marvin (One of the employees), ensureed my stay was fabulous. He greeted me by name and over the 3 days each time greeted me by name and wished me a great day.
He was all smiles even when I was miss attitutude and change my stay from good to great!
He set the bar for what I expect from all Starwood Properties.
November 24, 2013
Rated 1 out of 5 by TCLAY DO NOT WASTE YOUR MONEY!! VERY MISLEADING!! THIS IS NOT A FULL SERVICE HOTEL!!
HIGHLY DISAPPOINTED!!! THIS IS NOT A FULL SERVICE HOTEL!!! There was NO ROOM SERVICE, not even a kitchen for the bar!! Just a backroom to heat up frozen-ready hot foods. The room decor is depressing!! Blue-grayish walls!! It has a jail feel to it! Not so much as a picture on the walls and we stayed in two separate rooms just to see if we would have a different experience on the last night - NOT! Was forced to go out and get breakfast, lunch, and dinner. All the nearby restaurants close at 11pm, so a late weekend dinner is basically out of the question. We had to call a nearby carryout. Did I mention the dull and depressing decor!! It looks like cheap, Ikea knock-off furniture!! SO DISAPPOINTING!!!
March 12, 2013
Rated 5 out of 5 by Nancy987 Well Appointed.
Very efficient everything ...great experience for busy professionals. I was there for a quick stay and feel this hotel thought of everything. The staff and managers are very polite and the concept is refreshing.
November 25, 2013
Rated 2 out of 5 by KSUE Not again!
It was not an experience. Underwhelming by just walking in the lobby. Given incorrect reservation. I had to return back to the front desk to get what I paid for. The lotion (tube) in the bath area was nearly empty meaning it was leftover from a previous guest. YUK! I felt unsafe in the lobby with persons loitering in the area. We had a drink in the bar but departed very soon due to others in the surrounding area (homeless as noted by clothing and smell and and obviously under the influence of some type of substance).Hotel needs a good "quality" manager and heightened security.
February 11, 2013
Rated 1 out of 5 by Mar98 night front desk bad...Morning front desk nice
We did our reservation by phone with spg, the lady who attend us was rude and ask me to spell names and address when I have a member number an all the information was there.When we arive to the hotel. ..they told us that they don't have a reservation and even when we have a printed confirmation thay told us that we have to wait at least for 10 minutes.We left for an hojr and when we came back we have to wait for half more hour until they gave us a room with bad attitude no apologies and It looked like it was our fault.After that we had more bad experiences...but is too lon
June 29, 2013