Rated 5 out of 5 by seastcoast Great Location-Great Staff
Not only is the location excellent for outside of the city travel the staff is couteous and attentive. Great 3 day stay.
July 25, 2014
Rated 2 out of 5 by Auditor57 Disappointed
This was my first stay at an Aloft hotel and probably my last. The room was very small, too small actually. The carpet and chair both had stains. The water pressure in the shower was too low. A guest had to use two elevators to reach their room from the street level. The staff at check in totally disregarded the requests of our group to have rooms on the same floor.
On the bright side, the bed was fairly comfortable. The air conditioner worked well and was quiet. The location of the hotel was good also.
But the overall experience was very disappointing.
November 21, 2012
Rated 5 out of 5 by fanofspg Great Hotel. Friendly Staff. Slept like a baby!
I checked in early at about 9 am and no rooms were available so about 11 am while at the conference I received a personal phone call that my room was ready and my bags were stored for safe-keeping. When I came back for lunch time I was blown away how amazing the room was. For checking in 6 hours early this hotel's staff went above and beyond!
Definitely ask for the river view if available. Made a "just-ok" morning really great!
The lounge area was very hip and very happening. If you're into modern, sleek, and younger professional crowd then this lounge would be a good fit. Pool table was a great addition!
I was exhausted from work so I did not get a chance to hit the fitness facility/pool but will definitely check it out next time I stay there!
December 12, 2011
Rated 5 out of 5 by 23Karen Top notch staff
This property is wonderful and the staff puts it over the top. National Harbor is the place to stay when visiting the Nation's Capitol. It is a safe, relaxing area after the fast pace of the city. Our room was beautiful and very comfortable. The front desk staff, Marvin is an outstanding young man and really helped our students enjoy their trip. We even made him an honorary member of our Kentucky delegation. He took extra measures helping the kids with their projects and greeted us personally each time we met. The hotel manager also greeted our students and gave them his card-it made them feel very important. Every request was filled immediately, anything from extra towels to suggestions for dinner. This will definitely be our family stop for any future visits to DC.
July 10, 2014
Rated 2 out of 5 by JMSC2012 Left much to be desired
None of the staff had a clue about anything locally. We asked about a restaurant on the water, and we were told to go to three places not only NOT on the water, but they were farther away than the hotel itself. Then one of the staff was overhead cursing by several guests which was quite unsavory. They also seemed so put out by any requests. Additionally, we were part of a wedding party, and the hotel failed to give ANYONE their welcome bags the groom had specifically worked out with the manager to deliver when the guests checked in.
September 24, 2012
Rated 2 out of 5 by Bugs59 Disappointed
Upon our arrival there was dog poo at elevator on the first floor. Once we checked in we were told there was no breakfast included, but it was at the time the reservation was made.There was no complimentary anything for the amount of time we stayed.The TV kept loosing it's signal, on the second day our room was not cleaned until 5pm. The housekeeping staff did not understand much English. Our third day we did not get clean towels until 6:30pm after numerous request.The best part of the stay was the bartender.Disappointed in MD.
October 22, 2013
Rated 1 out of 5 by Curtis62 Too Pricey for the Amenities
I have stayed at many SPG hotels and was grossly disappointed with this hotel in the heart of beautiful national harbor maryland. The noise levels in the lobby, The traffic throughout the hotel and lobby, the cleanliness of the halls and common areas (or lack thereof) was unsettling in a hotel with such potential for excellence. The decor of the hotel and rooms is very nice so the entire staff needs to "buy into" that presentation and take this hotel to a higher level of excellence. Needs work. I would not stay here again...
May 31, 2012
Rated 4 out of 5 by Kerri12 Great place, but thin walls!
I love this hotel and the location in DC. The beds were super comfy, too. The only issue is that the walls seem to be pretty thin, and we were able to hear all hallway & outside noise, so that did pose a problem in the middle of the night when people were talking in the hall and when a motorcycle revved its engine outside the hotel. Otherwise, the service was excellent, and again, the hotel was beautiful and comfortable!
July 15, 2014
Rated 5 out of 5 by Sapphire72 The hotel has a beautiful view, which enhances the experience
I plan to return to this beautiful and sexy hotel.
July 21, 2014
Rated 1 out of 5 by NotAHipster No Customer service
When your first interaction with the front desk is their comment "You must not have stayed in a hotel before" you know you are in for a bumpy ride, By the way a SPG # usually indicates the guest has. Other requests were normally handled in a similar condescending manner and the phrase "we are sorry for.." is not in the repertoire of anyone, GM down. And “how can we make it better” doesn’t even enter their thought process. If you want a “cool” room, it is fine if you want customer service, go elsewhere.
April 9, 2013
Rated 2 out of 5 by NoMoreChances Hotel has seen better days
Stayed for 5 days and not once was the carpet vacuumed or the sink washed out. Shower stall had black guck In the corners. Toilet paper was not replaced. Room was not cleaned in a timely fashion. Returned back to room on one particular day at 3:30 and room was untouched by staff. Toiletry items not replaced daily, and we had to request face, hand, and body towels on a regular basis, even though soiled towels were placed on the floor.
July 10, 2014
Rated 5 out of 5 by doc7674 Business Trip
Hotel staff very friendly, great location, and clean rooms.
July 17, 2014
Rated 4 out of 5 by Taystevie Great decor but something's missing.....
I booked this suite for my bday celebration. When I did a walk through of the room, I was pleased. Loved the decor! But then I realized, the room didnt have a microwave, like most hotels. My guest were unable to smoke on the personal patio/balcony because they said its still apart of the room and the room was smoke-free. Which to me, defeats the purpose of having a balcony. Overall, the experience was good but not great.
January 15, 2013
Rated 5 out of 5 by Edayff49c3 Location was awesome
We stayed 2 nights and reserved 3 rooms for our family. The staff was very professional and greeted us by name every time we returned to the hotel.
Room was very clean and bed was comfortable.
Everything was in walking distance, so once we parked our car in the garage we never needed to move it until check out.
Very convenient check in and late check out was just what we needed.
Would definitely stay again.
June 21, 2012
Rated 5 out of 5 by Dewey12 The people are great at this hotel
The attention to detail and the feeling your business is appreciated is second to none at this hotel. Certainly goes in the contact list if I am staying anywhere close.
July 14, 2014
Rated 4 out of 5 by Traveler714 Fun Hotel
Perfect location in the heart of National Harbor. I enjoyed the design of the hotel, xyz lounge and option to "Go Green" with the linen service.
July 14, 2014
Rated 3 out of 5 by Divamomma0718 Great Location but the Logistics are terrible
the ALoft is uniquely placed on the National Mall but the logistics are terrible. there is no valet or curb side service to drop your bags off at...parking is at a premium and the check in lobby is on the second floor. there is no where to return the room key once you leave the parking garage and be prepared to hoof your bags up and down stairs if you park on the wrong side of the garage
July 8, 2014
Rated 5 out of 5 by RKSF Well located, great experience!
The aloft National Harbor sits right at the center of the restaurant, retail and bar activity with views of the Potmac River. The hotel is a fresh experience from the standard hotel fare I usually get. The lobby is fun, large and offers something for everyone. I particularly like the outdoor deck overlooking the river and bridge, which is lit up at night.
September 3, 2012
Rated 5 out of 5 by Manju SO WORTH IT AND MORE!!!!!
This hotel was so worth it and more. The location location location was amazing! All you need in walking distance, hotel clean, guest services professional and consistent. We were greeted everytime with a smile and a "welcome back". I must say that I was very pleased.
April 11, 2012
Rated 5 out of 5 by Bobby12345 Great stay
Great stay. Would come back again.
July 12, 2014
Rated 5 out of 5 by ZenFredd This hotel was perfect
This hotel was exactly what we expected. I went on June to celebrate my first anniversary and the service, staff rooms. everything was great. I didn’t like the reception...... it was kind of messy for such of beautiful hotel.
July 26, 2012
Rated 5 out of 5 by Ashleigh1128 Nicest staff
The staff at this hotel was the nicest of any hotel I've ever been too. The room was beautiful. This by far one of my favorite hotels I've ever stayed at. I definetely recommend this hotel.
August 3, 2013
Rated 4 out of 5 by johnny340 This hotel has a great location-
Though I prefer traditional layouts and furniture, It was an interesting experience. Missed having a formal dresser but the bed was comfortable. The single sink is fine for one occupant but not suited for two, especially when the roommate is not family.Touch of coffe was a great day starter. Need a microwave and on-site laundry provisions. View from the 01 side of the hotel was excellent.
July 3, 2014
Rated 5 out of 5 by Zsuzsa Great Service
We stopped over to break up a long drive with our dog on board and selected Aloft because of their pet policy. The staff was wonderful and welcoming.
July 9, 2014
Rated 4 out of 5 by Chariss40 A great experience!
I was looking for a place that would accommodate a Girls' Night Out, and the Aloft King Suite was exactly what I was looking for! The accommodations in that suite, with the balcony and the view, which overlooked the most central point of the National Harbor (Potomac River, main stage, and busy intersection for people watching), far surpass anything one might imagine! I was extremely pleased that that suite perfectly made my Girls' Night Out!
June 29, 2014
Rated 5 out of 5 by ABy3 great stay
the staff handled the guests with care and attentiveness, will be coming back
June 24, 2013
Rated 5 out of 5 by cmsbelt Great Staff
In a great location with a terrific, friendly and helpful staff.
July 23, 2013
Rated 5 out of 5 by Jburke266 Great place.for our conference
Excellent staff support! They truly cared about our group.
September 30, 2012
Rated 3 out of 5 by marc0 Poor staff service
Platinum guest for the past 7 or 8 years. Staff did not provide a copy of statement as requested via email. Called hotel and was put on hold for 10 minutes until I made a second request. Still no copy of statement. And no, it's not blocked by some spam filter. Will have to call and make my request yet again. I expect better customer service than what has been provided. Other than that, hotel is a typical aloft property.
June 29, 2014
Rated 1 out of 5 by SK1000 Rude, and Unprofessional Staff
My wife and I are staying at this hotel for 3 nights from 6/2-6/5. The facility was ok but we felt some of the staff at the front desk were under trained and even rude. This morning when my wife went down to get breakfast around 9:45. She grabbed a snack bar for $2 on the price board. The lady at the reception counter wanted to charge her for $3.50. My wife explained to her politely it was $2 on the price board. She looked very impatient and went to check the price, then said to my wife the board was wrong. Someone put the wrong price on the board, so you owe me additional $1.50. As my wife tried to explain to her, it was not customer's fault that your price board was incorrect. You should correct it immediately if it is really wrong. But this person at the counter was very rude and kept arguing the price was wrong. "YOU OWE ME $1.50" She repeated 3-4 times. This kind of customer service is unacceptable for a SPG hotel. I am a SPG Gold member. We spent thousands of dollars staying at SPG hotels every year. It's not about paying $1.50 more. It's matter of the stinky attitude and customer service. I know these maybe minor thing, but I can tell you for sure we will NOT choose this hotel again, or recommend to anyone in the future. Because of one or two under qualified and unprofessional staff could potentially ruin the great reputation of SPG hotel.
June 4, 2013